Second RX from Lexus Las Vegas - gkepford1
Many thanks to Lexus of Las Vegas for our second RX. What a great,safe Lexus. We got a second RX without even considering another because of your excellent reputation, service and a genuine commitment to your customers. Amanda Panuccio was extremely professional with us and only made us feel more positive about getting the RX. She answered every question, handled the transaction quickly and was friendly just like someone else. Oh---that's her father who we bought the 2001 RX from. Kudos to everyone at the dealer.
Service Department - Shawn Gallerger
Took my 07 Lexus gs430 in for service. Work with Phil the service department manager. Was very helpful and getting my car fixed on some recall work. He didn't even charge me for the diagnostic fee.. since I brought my car in late and it was going to be there overnight I asked if he had a loner and he said no they were out but he made a phone call to his manager and offered to give me a rental free of charge from Enterprise without hesitation. When I got there and dropped the car off they had a brand new RX 350 2017 model and offered it as a loaner.. I didn't even have to pay for the gas upon return as I was going to fill it up as a courtesy. This dealership bends over backwards for pre-existing Lexus owners and continues to strive with service excellence and customer service. Kudos to the service department and to the service call center that takes the initial call.