Fast and Efficient - BJ Killeen
I was resigned to the fact that I was going to spend a long day getting my new Lincoln, but I was in and out in two hours, and that was with a test drive. Alan Rothenberg was knowledgeable, efficient, and a good guy. It helped that I knew what I wanted, and I special ordered the car. It arrived sooner than expected. It's also nice that they take care of the DMV for you at no charge as well.
Needed help with leaky toilet in our RV - Travelingfamily
Had a leaky toilet in Rv and stopped in on our way through to California without an appointment. The whole staff was helpful and cheerful. Victor replaced a part on the toilet and didn't charge me labor. Although I bought the part and it was a quick fix it meant so much to me as they were so willing and nice to help. This is the absolute best experience with a repair we have had in our 2 years of Rv ownership which is saying a lot because we've needed many repairs. I wished we lived closer so we could use them all the time. It's so refreshing to get good old fashioned good customer service and kind, helpful people!
After searching all over California for a car that just... - JAdmiral
After searching all over California for a car that just couldn't be had reasonably (see my Galpin Lincoln review), I got a tip that a Vegas dealer has what I wanted (and was Calif. smog legal). I made the call and spoke to the internet sales guy named Lou. Confirmed he had the car, negotiated the price in 1 minute, held the car with a $500 refundable deposit via credit card, and hopped on a plane. When I arrived, the car was exactly what I wanted, clean, prepped, and ready to go. Did the paperwork, offered a cigar, and off I went!!The next morning, I noticed a flaw on the steering wheel cover. An hour wait in service resolved the problem, and I drove the 250 miles home. All this from a dealership that knew they'd probably never see me again! You know what? I'd fly back to do business there!