Amazing experience - Tkrod4
I was looking for a Dodge Journey and they had four. I had priced other dealers and they beat their prices by 2,000 dollars. It was super fast an easy. And the sales associate was super nice. I was in and out in an hour.
Horrible Customer Service - jburke17
This place is the absolute worst! We have taken our Jeep her for service multiple times and they always make you feel like they are doing you a favor when they service it. Today was no different when we tried to turn in our lease. I called earlier today and was sent straight to voicemail. You couldn't understand the message so it was impossible to know if I would even be leaving a message for the correct person. We decided to just show up as we have done with our previous 10+ leases from other dealers. We waited over 30 minutes for someone to come help us. When he finally did the first thing out of his mouth was I am not sure we are going to take back you car to this dealer. We have to make sure we want it first. Seriously?! That's not even legit. Then he goes out to look at our low mile, perfect shape Jeep and tells me he will have to send out his used car manager to look at it to see if they want it on the lot. Again...seriously?! After waiting another 10 minutes a manager comes over and tells me that we have to wait 45 minutes for someone to get back from lunch (it's 5:30pm) to inspect the car. I informed them that I had my official inspection this morning and had my signed paperwork. He said he didn't care. He said they wanted to do their own inspection. Never have I gone through this to turn in a leased car. Obviously frustrated I told him not to bother that we would take it else where since I could tell he didn't want the car. Not that it should even be his choice. On the way out I told him there was a reason we had been there for an hour and not one person had come through the door to shop. His ignorant reply? "Well we still make a xxxx ton of money." HA! Seriously? Nice pal. I hope anyone that is considering dealing with this place takes their business elsewhere. This place is a joke and has horrific customer service. Do yourself a favor and never step foot in their door.