Rainy day sale - Michaelherrera
Rick provided Great service for me today. I would totally recommend Rick Nasser to anybody looking to obtain a vehicle from Galpin Honda. I'll definitely be recommending him to others.
#1 for a reason - louievlopez
This was my third time leasing with Honda in Cerritos, and for a good reason. The service I've always received here is phenomenal. This was my first time working with Jose Magana and he was not only professional, but was straight forward. He knew exactly what I wanted and made it happen! I will definitely return after my lease is up and would recommend to any of my friends and family.
Thank you Jose!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
VIP Sales Consultant
Exelente atencion estoy muy contento - Jonathan
Gracias por la atencion recibida exelente trato les recomiendo este dealer ,,,,,gracias Alan saldaña por tu atencion , muy bien vended or de autos !!!!!!!les te comiendo el vendedor Alan saldaña ,el colombiano!!!!!!😄😄😄😄😄
Happy and fast service - David Honda's
(late post for December 24, 2016) On today's visit I brought in my 2013 CRV, brought in for an oil change and a tire rotation. once again, this is for Kristina which is the only service adviser I go to. Kristina had me in and out of the dealership in little to no time which is always great. She came to me with a recommendation which I am considering and will come back when the time is just right. Anyway, for this service I'm always happy. Took no time and was out as fast as I was in. Thank you Kristina.
Goudy Honda - No lnonln
Denny provided great service. Very kind, pleasant, and knowledgable. He answered all our questions and provides the resources we needed to research. Great experience. Would recommend.
Awesome! - edino
My buying experience at Weir Canyon Honda was great. I worked with Jon Bergstrom who assisted me the moment I walked in. I never had a Honda product and wanted to drive a few of them. Jon was quick to show me a few cars and let me test drive 4 of them. I never once felt that I was pressured to buy on the spot and Jon kept in constant communication with me during the buying process. At the end of the day, I decided to buy a Civic Touring sedan. I'm extremely happy with my decision and glad that Jon made my buying experience a positive one. I would recommend Jon to all my friends. Thanks Jon!
General Manager Made Things Right - Girl on the Road 2016
A couple issues with our car surfaced immediately after the sale. Honda gave us a courtesy car for a couple weeks while things were made right with the audio/navigation system. It was not the purchase experience we were expecting and the excitement of a new (used) car turned into disappointment. Nick Dunlea, the General Manager, personally monitored the situation. After we got the car back, he went above and beyond what I ever expected and made up for the inconvenience and disappointment. I gave a 4 star rating because things didn't go well, but would recommend this dealership because I can trust them to stand behind what they sell and take care of the customer.
Elvy mesquita from fresno - Elvy m
Excellent service!! I only buy hondas and I keep coming back to the same place and same person. Would highly recommend seeing louis for awesome customer service and good pricing. I just bought a honda crv- lx and I love it couldn't be any happier. I recommend Louis to all my friends and family and they all share rhe same experience as I have. Thanks again Louis makingy experience memorable. Deffinetly would be back for my next car.
Thankful customers - Dana family - Casey4130
Amazing customer service from Willie. He's kind, knowledgeable & extremely helpful when explaining what needs to be done re: service. My family is very thankful for your continued, over the top customer service!!!
Great Service! - Selena
David Do and Mark Dulan are very kind and helpful. They gave me a great service when I came to looking for a new car. They helped me finding the car I wanted, went through the process of controlling the car and explained everything clearly and well. I highly recommend them.
Very satisfied - Janet56
Johann has excellent people skills, great follow up and was very friendly. He was knowledgeable and provided an overall great experience. I highly recommend him. Thank you
Outstanding customer service!!!! - Aviolet88
When you think of going to a dealership, you think im going to get taken advantage of. Or at least that's how I've always viewed it. I have never had an experience where I left a dealership and thinking to myself, WOW! I'm blown away at the customer service and care that I was given. Knowing that they had my best interest and didn't want to just "sell me a car" makes me reconsider my views on a dealership. My sales rep, Kubilay, took the information I gave him, and met EVERY need that I had. He spent hours making sure that I was comfortable, happy, and positive that I was making the right decision. He didn't try to put me in something I couldn't afford. He brought me everything I described that I needed to meet my highest standards. I definitely gave him the run around but he never stopped pleasing me and doing it with a smile! When I reached finance to sign all the documents, Tamer, continued to express the outstanding customer service that Scott Robinson Honda had to offer. He really made sure that I had everything that would benefit me while keeping me safe and happy with the vehicle at a price I was comfortable with! I truly appreciate the courtesy and genuine respect I received from the staff. I will definitely be stopping in to say hi from time to time! Great job guys! Keep making the world a better place! :)
-Alex Hernandez (the crazy Cuban girl)
Quick Deal - franky123
I am pleased with the negotiation with Aric Fu with the pricing for the Honda Civic Turbo. It was a quick negotiation we both agree and did not waste each other time.
I recently went to DCH Honda in Temecula brousing for a... - jdgoudy
I recently went to DCH Honda in Temecula brousing for a car. Everyone that I came into contact with was very helpful. They gave me good information in terms of price and different finance options. While I was not going to buy a car at that time, I was treated as if I were. I would highly recommend buying a car from DCH Honda in Temecula.
Convenient and easy. Great customer service. - Connif
Max was courteous and very professional. It was easy, great customer service. Got in an out and great service and price. I will bring my car back. Thanks!
General Sales Manager
Servicing - mywingstofly
The dealership was very thorough in problem solving what was going on with my truck. They made sure that they inspected everything and called to let me know what repairs were needed. I was very pleased with what was done and how log it would take to complete everything. I was very pleased with how courtesy everyone was who assisted me in making sure that I got copies of everything tha was done on my truck.
Thank you Honda DCH!
Truck was overheating while on vacation. - Ken
Aaron and his staff were able to quickly diagnose and repair my car, allowing me to proceed with my trip into the John Muir Wilderness on schedule for only the cost of a radiator cap.
Very helpful in difficult situation - TacoMEDIC
The sales and finance staff helped me get into a new Honda just 6 weeks after discharge from a Chapter 7 bankruptcy. I didn't think it would be possible, but I was pleased with how hard the staff worked to get me a deal we could be happy with.
Oil change - Honda Accord
I recommend Honda dealers of Lancaster one of the best dealer of California in cars prices on all models of Honda so I am happy with the type of service that I receive
We bought the perfect Honda - Xibo
My husband and I bought a brand new 2017 Honda Accord at this dealership. Blaine was our salesman. He gave us a great deal and everybody was happy. I love my new Accord! Go here and ask for Blaine.
Horrbile experience including with the Service Manager John - Michelle F.
Rock Honda has the absolute worst service center I have ever experienced. They had made a couple of mistakes with two different cars we have had in the past but today's experience really showed how horrible they are from the techs to the manager. My husband dropped his car off today for the same problem that he had brought it in for in the past. He noticed that his transmission was slipping when he gets onto the freeway. It doesn't happen all of the time but it happens enough. Plus he was getting considerable less miles to the gallon than me and we drive the same car but his is a year newer. The first time he took it in they told him that they could not replicate the issue but that they had reset something in the programming. Not a month later we got a notice in the mail of the transmission issue that the newer Accords were having. The same issue that my husband had noticed but that they said didn't exist. According to the notice the fix was to bring in the car and they would reset something with the programming. What a coincidence!
Cut to yesterday when my husband realized that the car was having the same problem. He also still wasn’t getting good gas mileage. He made an appointment for today and took in the car. They called him at 4pm to tell him to pick up the car. When he was putting our daughter’s car seat back in the car he noticed that all of the stuff that had been on the back seat of the driver’s side were not on the backseat on the passenger’s side. He thought they had moved the stuff to access something. He then proceeded about a mile to America’s Tires and he noticed that the stuff that had been on the front passenger’s seat was on the floor. Like someone had braked really hard and everything went flying onto the floor. When he was noting the gas mileage for America’s Tires he realized that the gas mileage was way higher than it should have been. He check the paperwork from Honda and the difference in mileage from when he dropped off the car to when he picked it up was 70 miles!! They had driven his car 70 miles! That’s 3 gallons of gas (with the gas mileage that his car is getting) that they used and did not replace!
He called Rock Honda and asked to speak to a manager. When John, the Service Manager, came on the phone my husband explained the situation. John was defensive. My husband asked why the car had been driven so far. It’s a lease so even 70 miles makes a difference. John said that with this kind of issues the procedure is to drive the car far. Really? The trip computer notes the gas mileage. What exactly were they looking for that they couldn’t find in 10 miles? And why wouldn’t they fill the tank back up? My husband explained that 70 miles was like driving all the way to LA. John’s response was “LA is further than that.” Not exactly the best answer to give a customer. And to be exact, LA is 51.6 miles from Rock Honda so it’s more like driving to LA and almost half way back.
When he asked why someone braked so hard that all of his stuff was on the floor John said “Haven’t you ever been in an emergency braking situation?” Uh, seriously?! What kind of manager responds that way to a customer? I mean if I was driving someone else’s car I would not be driving so recklessly that I would put myself in an “emergency braking situation” ESPECIALLY if I was driving a car for MY JOB.
My advice is DO NOT take your car here. Management sets the tone and John’s HORRIBLE attitude is indicative of the customer service at this location. Who knows how they treat your car when it is under their care! My husband only noticed because everything was on the floor or moved to the opposite side of the car. He also got lucky that he noticed the mileage most people wouldn’t notice. Would you? The fact that the manager never offered an apology and only offered excuses is unacceptable. They didn’t fix the problem the first time which lead to my husband having to bring the car back a second time and this is the treatment he gets?? I’m just glad that the car is a lease and the abuse that it clearly received won’t be our problem when the lease is up. Thanks for nothing Rock Honda. I hope other customer’s heed my warning. By looking at your overall rating most people experience sub-par service at your location so hopefully a management (and attitude) change is in the near future for you guys.
Fabulous experience! - Coupon1
We are so pleased with our experience at Long Beach Honda. I had spent roughly a week looking for 2016/2017 Honda Pilots and contacted nearly EVERY Honda dealership in Southern California. I spoke with Hoss and the first price he gave me beat every dealership I had called and didn't at all try to tell me how the car I was looking for was so rare and that he was the only one in California that had one (which happened several times with other dealerships). My husband and I went in with our guards up, anticipating that they were going to try to pull the wool over our eyes and pressure us into purchasing warranties or items that we weren't interested in. Very much to our surprise, the whole transaction could not have gone any smoother. Norbert took us for the test drive in the car we were interested in. He was SO nice! He was thoroughly familiar with the car and explained all of the new features that the 2016 pilot had compared to the previous model.
After the test drive, we told him we'd like to purchase the car for the price they quoted us on the phone. He took the car to get it washed while we filled out our paperwork.
We sat down with Aaron from financing to finalize our purchase. He was SO nice and gave us different warranty/servicing options and asked if we were interested in purchasing any of them. My husband and I did not feel pressured at all and we told him those were items that we weren't interested in purchasing. Aaron was WONDERFUL and respected the fact that we weren't interested in the extended warranty. He finalized the paperwork for us and we were finished with keys in hand within about 45 minutes of sitting down to process the paperwork.
The whole process could not have gone any smoother. We are so thankful to the team at Long Beach Honda and we will definitely be back in the future!
Great experience - JerryT44
The sales & financial people were very helpful and knowledgeable in every aspect. I will recommend and encourage people I know to buy from Moss Honda. . Thank you Joey, Kyle, and Mark.
Back to Ocean Honda San Juan for me - hondatoyota
I tried this dealership because it is close to my job and San Juan Capistrano is out of my way now. To remain positive I will say that only Norm Reeves Irvine has a service department that would be worse than Freeway Honda. At least my car was checked in, I think the service advisers have other things to do because Saib Gonzalez wasn't really interested in listening to me and was glad to get me out of the door this morning. Maybe I went on an off day but there wasn't enough interest here by the employees to warrant a return visit, so I will assume the Sales Department is no different, what happens in the service department is always an indicator of the kind of Sales Department and overall general management of a dealership.
Metro honda - Ken1010
Metro Honda was a great dealership to work with. The salesmen Kyle Stover went above and beyond and made the process easy. Alejandro Almandariz in finance also expedited the process and was helpful
Buying car - Evan
The service was great and every employee was super friendly. We got assisted right away and were helped immediately with what we were looking for
Norm Reeves Honda Superstore Irvine
Norm Reeves Honda Superstore Cerritos