GREAT SALES AND SERVICE - sean berg
5.0 star rating
I usually don't go out of my way to write a review however I must say I have purchased at least 10 new vehicles over the last 30 plus years and this dealership far exceeds any others. Greg in the sales department was exceptional and went above all expectations when we purchased my wife's new LR4 last year. The service department was just as professional and I would like to give Bob the Service Manager the same acknowledgement as he handled all of our concerns in the most professional manner. I would not hesitate to purchase another vehicle from them in the future.
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
great experience - Aimee99
Definitely talk to David Schmidt at Land Rover Encino if you want a new Land Rover. The service and price was fantastic. David makes you feel very comfortable (no pressure) but works hard to find what you want. The whole team gets you through the process and out the door swiftly but will spend the time with any questions and getting you set up in the car before you leave.
Won't fix my car - De3metri
I been having the same problem they say it's nothing coming up but they can see it is I don't know what I'm suppose to do
service department is excellent - lpC
Steve Cervantes the service writer and his crew have always done a great job. This is the second car I have bought from them and I am very pleased with all levels of their service department as well as their sales people..
Wait 2 long - Pete
Waited 2 weeks for service appointment. Took it in and they wanted to keep it for 2 days before a setvice tech could get around to it. No loaner car even though car still under factory warranty. Not a customer-oriented business practice. Went elsewhere.
Slow and permanently unavailable - Jaguar112233
I took my car in on a Monday morning for routine maintenance. I had an appointment. By Wednesday afternoon, my car was still there, and nobody has even looked at it. When I tried to call, no one would pick up except for the receptionist who would "put my call through" only to ring, and ring, and ring, and return to the receptionist. I now have a call in to the manager, who has not called me back yet. Really? Two days PLUS for routine maintenance? Are these people kidding? This is a constant problem with Jaguar service, last year I took the car to a different Jaguar service center and it took them a full week to service the car! xxx!
the worst new car sales experience ever. - luxe
did a bate and switch on us. we went to pick up the car and sign documents and they were trying to sell us a different car. we turned artound and left.
If you like to waste your time or play games with a dealership, go here.
Worst Snobby dealer in Pasadena! Beware - never go here ! - Pat4Sally
Dealt with Zachary Wegner, Land Rover Certified Sales Guide at Land Rover Pasadena, and found his unprofessional attitute awful!
Asked about the upcoming Land Rover Discovery Sport 2015 but couldn't get the time of day from him if he even responded to my emails.
Very snooty when he eventually responded with "sorry, can't do anything".
Stay away from this awful dealer - very poor sales attitudes - snooty and stuck up.
DO NOT BUY FROM HORNBURG JAGUAR OF LOS ANGELES - sheld99
This dealership is horrible. They lie & cheat. They do not return calls. I have been calling for over a month and none of the managers are ever available to talk to me nor do they EVER call me back. The 2 sales managers Hamid Ali & Mark Sopp will not return calls or help. The business manager MaryAnne Saloka also refuses to help & hung up on me. The general manager Martin Dodsworth who is on their website saying how helpful their staff is lies because he nor his staff are ever available nor will they call you back. I've left Martin Dodsworth at least 9-10 messages in the last month & he has not bothered to call me back. Then when I asked for a higher manager than Martin Dodsworth I was told that's it, there's no one above Martin. This is not only a lie but when Martin Dodsworth doesn't call people back EVER I hope that there's someone above him that will actually help. So I found the corporate number online. This means MaryAnn Saloka lied to me before she hung up on me. This dealership has lied & cheated me over a giftcard promotion & refuses to fix it. I would never buy a car from them. If they refuse to fix a small problem like this can you imagine if a large problem ever happens. Do not buy anything from this dealership. They will not help you or take your calls or return your calls. You will be stuck with people who lie & cheat you & don't care to help you at all. Not only am I disgusted with this dealership but I now have a lower opinion of Jaguar & Land Rover too.