Outstanding service - Eric532
This is the second car I've purchased from this dealership, and from the same salesperson, John Totaro. John is VERY knowledgeable about the various vehicles and made the ordering and purchase process simple. He's a true professional, but also very personable and just a great guy. I would absolutely buy another vehicle from John and already recommend him to everyone I know in the market for a vehicle.
Buying my LR2 with the help of Chris Lopez has been the... - lorenalr2
Buying my LR2 with the help of Chris Lopez has been the smoothest car buying experience I've had. I appreciate his attention to all details and his carrying out the transaction in the most satisfactory manner for me. Thank you, Chris, and thanks to all who were involved in making possible this happy acquisition for me.
Zero Pressure - JustinL
Best experience I have had buying a car. Having moved from the UK at the start of the year I purchased my first car in the US around 6 months ago which was a high pressure sale. However this was totally the opposite, enjoyable and relaxing. This was mostly because Michael Goldstien was the most patient and understanding rep I have ever met, he helped me to get a lovely Range Rover Sport HSE even with my zero credit score due to the fact I have only just got a social security.
Thanks Michael and the team at South Bay!
I would give negative star rating if I could. - jr1jr1
One of the worst dealerships and experiences.
Worst treatment of customers by managers.
Please go somewhere else. The managers who approved the deal, they acted as if they are doing you a favor. The would put their feet on the table, and the sales person would have to keep checking the terms with him every so often. not sure why they have sales persons. the the manager thought he is actually some big shot person. awful experience.
Jaguar purchase - Al Medina
Great experience! My Sales person was Sheriq. My purchase was easy, professional, and smooth process. I highly recommend this dealership! I drove in from out of state and would buy again from this dealership!
Awesome service above and beyond - Service dept A+ - Pat4Sally
Brought my Discovery Sport for a list of factory recall and update items. They took in all my issues as well and they fixed all of them at no cost!
Loaner of an Evoque provided.
They even detailed the car inside and out!
Hats off to a great service dept!
Excellent service - Jacque
This was the best car buying experience by far. They got me exactly what I wanted and out the door. I highly recommend them to anyone!
the best - BARRY4105!!
I WAS LOOKING FOR A SPECIFIC VEHICLE WITH A COLOR COMBINATION OF WHITE WITH A BLACK TOP. THE DEALERSHIP HAD EXACTLY WHAT I WANTED, EXCEPT FOR THE WHITE TOP. THEY OFFERED TO HAVE THE TOP PAINED AT THEIR EXPENSE. SOLD!!!!
truly above and beyond !!! - PAT J.
this is my 3rd. rover from this dealership and every experience from my team of brian and kevin only get's better and better. can't thank them enough for going above and beyond to make a great deal happen and give us what we wanted.
SOLD ME A VEHICLE THAT WASN'T INSPECTED CORRECTLY - philm
I purchased a CPO Range Rover Sport on 4/14/17 from Hornburg. Less than a week of having the vehicle I experienced issues with the vehicle along with certain issues that were against the CPO (certified pre owned) rules. This not only makes me think that the dealership is properly trained to certify vehicles but how they even handle vehicles in service and if they service them properly or not. After many attempts with the dealership staff/management I got no response I wrote an email to their marketing group which I found online. I wanted to give them a opportunity to make things right so I didn't write a review since I know people make mistakes and deserve a 2nd chance. Well I was hoping it wouldn't get this far but I am sitting in the same position since when I purchased my car. Nobody returning my calls, I have written to the General Manager and no response. Only one who has been great so far is the sales person and he can only do so much and relay the message so many times.
After taking my car in for service on 4/27 they made an appointment to fix the issues that were supposed to be right the first time. Well, the car sat there for 2 months. I picked up the car on 6/24/17. They could not figure out the issues with the vehicle and it took them 2 months and they figured it out. I don't think so, after the car being there 2 months it still had the same issue with the door lock. I took it to my local dealer and they fixed it in 1 hour!! AMAZING. You can see I'm frustrated and hate the fact it got to this point where I need to voice myself since nobody cares to reach out to me especially the General Manager, Sales Managers, and Service Manager.
I will be filing a complaint with the Land Rover Rep for service for not being compliant with their Certified Pre Owned program. BAR association will also be getting my complaint.
So if you're in the market for a pre owned or even new Land Rover, make sure you check elsewhere, especially if you are planning on servicing your vehicle there.
Fraud! Beware! - Never getting a range rover
The side panel of my brand new Range Rover kept coming off. The service department kept using double sided tape and glue to keep it from falling! They are charging Land Rover under the warranty for parts and labor and using tape and glue!!!!