This team makes me smile! - Ttherese
I have to say that I had the BEST experience at South County Lexus once again. These guys continue to raise the bar so much that I won't go to any other dealership. I am a 3-time returning customer. The professionalism of Greg Holley, Austin, Ryan, Patrick AND Matt was top notch. I'm not kidding, these guys treated me with respect ( as a single female) most dealerships try to take advantage of the lack of car knowledge. They gave me several options and never pushed me once. Treated me like a friend. This team deserves a raise! I cannot say enough about this team. I am in love with my 2017 IS 200t
Excellent Service - Jake
I went in to the office, and was offered water. The whole process went smoothly.
I would definitely recommend this dealer to anyone who is interested in leasing or buying Lexus.
Friendly and efficient - Tim G in WeHo
For various reasons (including traffic), I arrived there in a bad mood, but Oscar Najera immediately took charge, and put me in a good mood. He reassured me with his efficiency and friendliness. And they were much speedier in servicing the car than I expected.
Bill is a excellent service rider allway happy - Monicaperez1975
Exelent service they allway do good job on my car I will recommend this Deler to end one teaks for your good service see you guy soon
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
Stellar Service - Pam2007
Antonio Cruz provided warm, knowledgeable and superb service, making the experience of purchasing our car a very positive and professional one from beginning to end. I came to the dealership with two specific cars in mind that I had previously researched. Antonio promptly located the cars we wanted to see, and proceeded to accommodate our test drives, answer our questions and proceed with the process in the most friendly and caring manner. We also met with Miguel Munoz Vignes who provided excellent help as well in our process. I sincerely recommend sales rep, Antonio Cruz, DCH Lexus of Oxnard and all those we worked with, and their excellent customer service, attention to detail and dedication to customer satisfaction.
Top Shelf Customer Service! - imjdajr
Josephine and Damon are an excellent combo!
My experience with Tustin Lexus started when I spoke with Josephine on the phone on a Thursday afternoon re a certified 2013 IS350C. I was in Arizona but was planning on driving over for the car. Josephine was great on the phone, excited for me and about the car. I was not able to arrive at the dealer until Sunday to complete the purchase, but when I got there the car was out front and ready to go.
Josephine guided me thru the sales process smoothly and efficiently, knowing that I would be driving back to Arizona that afternoon she was very considerate of the overall time the process would take.
My experience remained excellent when I moved into the Finance office.
Damon was fantastic and professional. He took the time to explain the all the benefits of the offers available to me when buying a Lexus Certified automobile. The time in the finance office can be stressful, but Damon kept it fun and relaxing.
I have purchased many cars over the the years and interacted with many Finance Managers, and Damon is at the top of the the list.
Outstanding customer service - Kilgore,Bernadette
I just purchased a new Lexus NX and love it. My sales associate was Nick Falsafi. He was professional, not pushy and did everything possible to get me what I was looking for. Everyone at the dealership was involved in making my experience outstanding. Highly recommend this dealership.
Terrific employee - Lalers3232
She is very polite and knowledgeable and a true asset to your company. She was very friendly to my family and the reason we came back to Lexus to purchase a vehicle
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
George Kantanto you’re SUPERB! - Lexus21
George Kantanto you’re SUPERB!
Let me start of by saying I am a first time buyer. With that being said I definitely shop the market.
I contacted numerous dealerships to see who would work best with me.
I can simply say George Kantanto from Longo Lexus is by far the best!
The whole transaction was flawless! Everything was at ease!
No stress or frustration and he was very informative! I was happy from the start till the end.
George worked with me on getting a 2017 Lexus Rx 350!
Its a beautiful car and I want to thank George for taking great care of me.
I HIGHLY RECOMMEND everybody to do business with George Kantanto! You'll be satisfied!
I will see you very soon George as I have a friend who will be buying a car from you.
Its my pleasure doing with business with you and I appreciate everything!
Thank you - hope2017
Mr. Na, thank you very much for your assistance. You made a difference. I am sure people want to work with a salesperson like you as you care for your customers.
BEST CAR BUYING EXPERIENCE EVER!!! - Telancia
I bought my car 4/25/17. Adimika was my sales consultant. I absolutely loved her. I live in Vegas and had to drive up to Glendale because I could not find any IS 250 white Fsports. Adimika kept her word and called me to let me know about the availability of the car and placed it on hold so that my family and I would have time to drive up from Vegas to see it. Adimika was so patient and so sweet. I did not feel like she was trying to just close the sell and tell me what I wanted to hear. Almost a month later she and I are still in contact and she answers any questions I may have about my new car. Adimika was definitely a God send for me and I will drive up to Glendale to purchase my next lexus from her as well. I've told all my team members about her and hope they do business with her as well. Also thank you to Jack for helping assist us with getting financed he was great as well. Thank you Adimika. 💞💞💞💞😘😘😘
Very friendly sales - Cynthial
I came with my brother to buy a used Lexus RX 350 2016, turn out driving two Lexus home. he got his own and I got my own. the process was simple and easy. Happy with the decision. The salesman Martin Diaz did the great job. He did his best to work with me and we were very pleased overall.
Service Appointment - Tom G.
I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only there for about 1 hour, including a complimentary car wash. Great service, knowledgeable service people and competitive prices.
Yani was excellent - j wilder
A couple of weeks ago we bought a used car. Yani was our salesperson. She was focused on us and completely helpful. She went with everything we wanted. (The finance guy was okay.) I don't feel I can wholeheartedly recommend this dealership because we've only used it once to buy, and never used the service dept. Also, they gave us only one key to the car and it will cost us big bucks to get another.
Thank you, Yani.
DON'T GIVE THEM YOUR INFORMATION - don't shop here
I called just to see if a car was still available that I saw on the internet and talked with a used car salesman named Reggie. Reggie pressured me on the phone to give him my info but I refused. About 2 hours later he called me back. He must have got my phone number from caller ID. He starts giving me high pressure sales pitches. I told him I was not interested and he got rude with me. He made me mad enough to call and complain to his manager and write this review. I will never buy a car from this dealer or call them again.