My purchase with Amir at South County Lexus. - Susan0704
Amir was very easy to work with. He listened to our needs and thoughts and worked with us to find the right vehicle. This was the most relaxed car experience ever.
Nice, pleasant and professional service - Nhocti
I negotiated the prices by email and Nasser has been very helpful since the beginning. I express my concern to him that I cant spend too much time at the dealership and he makes it a smooth, simple and easy experience for me. It took us 2.5 hrs total with financing, but 1hr approx was spent on educating us how to use all the functions in our new car, which is very helpful.
Lexus 80k service excellent service - Srd
John Lurch at Santa Monica Lexus was great and I really really appreciated his doing a quick fix with the fuse replacements, despite the fact that I forgot to mention first thing when dropping off the car. He was very conscientious in making sure that everything was done correctly.
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
Excellent Service for Lexus Vehicles - yeegator
Michael greets you with a friendly smile and remembers his customers. He updates the service done on my Lexus by other service providers in order have a complete service history. He lets me know what service my Lexus will need at the next visit.
Ask for Joel when you need to upgrade your car or get a new - Mark Sylvester
We just leased our 5th Lexus from DCH in Oxnard. We work with Joel, who makes the process friction-free. Once we had managed all the details, we showed up with our old 2015 and the new 2017 was sitting there waiting for us. The process of converting the old lease to the new lease was painless. The service is amazing - we leave in Santa Barbara, 30 min north, and they regularly drive up to pick up the car for servicing. Love this dealership.
Good Service - Norseman
Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with.
Terrific employee - Lalers3232
She is very polite and knowledgeable and a true asset to your company. She was very friendly to my family and the reason we came back to Lexus to purchase a vehicle
cistomer service - rickr
We purchased our RX350 at another dealership but due to distance issues went to lexus of thousand oaks for service. We had some technology issues and Faylan Lee took much pains to answer our questions and walk us through our issues. Really terrific service.
Ms. Ellie Shaffiee was so accomodating/ best deal ever - mxzylptlk
I will definitely recommend this dealership even to my friends, especially Ellie Shaffiee, and to her staff as well Rogi. They are really of Beverly Hills quality service
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
Amazing Service! - Melanie314
Paul Wareham- service directly is amazing and he will go out of his way to make sure customer are satisfied and happy with their service before they pick up their car. His staff are upmost professional, friendly and very helpful. Many thanks to Robin Ho and Beau Ly- these two gentleman are the reason why I take my service to Longo. Each time I come in to get service they always take care of me. Very patience going over what was done and make sure to answered all my questions and concerns. I travel from Anaheim over an hour away with traffic and it wells worth the drive. I love it here, Longo Lexus service for LIFE!
Best service consultant: shawn richardson - wkohar
I bought a certified lexus which had minor dings and scratches. Upon purchase they offered service for repair and touch up. I came back few days later and was helped by shawn richardson. I pointed out the areas needed fixing, My car was in the shop almost a week and i was provided with loaner car. I just got it today and was very satisfied. The scratches and dings are all gone. Shawn exhibited excellent costumer service, very good communication. Highly recommended
Service Appointment - Tom G.
I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only there for about 1 hour, including a complimentary car wash. Great service, knowledgeable service people and competitive prices.
DON'T GIVE THEM YOUR INFORMATION - don't shop here
I called just to see if a car was still available that I saw on the internet and talked with a used car salesman named Reggie. Reggie pressured me on the phone to give him my info but I refused. About 2 hours later he called me back. He must have got my phone number from caller ID. He starts giving me high pressure sales pitches. I told him I was not interested and he got rude with me. He made me mad enough to call and complain to his manager and write this review. I will never buy a car from this dealer or call them again.
Purchase - Lexus
Good experience. Explained everything in great detail. Sales person and finance person were good. Scheduled appointment for windshield treatment cancelled due to rain but have not received call to reschedule.
Beyond Expectations! - Chris Ann
BEYOND EXPECTATIONS !!! Elva Padilla my Sales Consultant went above and over my expectations, she was knowledgeable about all of her products and treated me with the utmost care and respect explaining everything at a level that was well appreciated. I love my new 300h Lexus !!
Kudos to Finance Manager Lisa Hamilton and Tech Specialist Kevin Galvez.
Thank YOU Elva Padilla .
Chris Ann Kallgren
Product & Delivery Specialist