In for service on RX 350. - bulldog
The service was timely and satisfactory. Evan explained all my options in a very precise manner and recommend services based on there importance to the timing of the service.
Excellent Service!!! - Justj310
My service advisor Ray James was excellent! He made my servicing experience a pleasure and hassel free. I had some issues with my insurance company as far as paying for the services required, however Ray worked with me to get my out of pocket expenses lowered. For everything I requested of him, he eargerly met my expectations and went above and beyond! I am extremely happen with the services I received at Lexus of Santa Monica! This will be my service center from now on! Thanks again Ray James & Victor Jimenez for your assistance.
Quick and Efficient - Mourice
Ali Moallem was straight in negotiating the price; he offered a competitive price in short time; he was helpful, patient,flexible,and positive. He didn't pressure us, but let his deal stand out. Thanks Ali for this pleasant experience.
Anita Rami was polite and friendly. Though, she explained in details, more than once, the service that we might buy, but she didn't put pressure on us. she was great.
Simply the BEST ! - thetemplar
KEYS ON VAN NUYS. These folks will show you how it should be done. From first contact, until my fob was placed back into my hand, it was all V.I.P. Anthony is definatly an asset to this organization. His professionalism, promptness and dedication will keep us all coming back. Thank you Anthony. Continue to shine
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
Great Experience....3rd time! - One lexus lover
We had a very bad experience with Lexus of Tustin/Newport. On our way home we stopped at Lexus of Oxnard...with whom we have bought car before. Our experience was seamless....Antonio helped us via the phone to let us know what they had for us...we agreeed over the phone on details and drove up to see and pick up the car. They kept our old one which was being given to grandchildren...kept it for four days. My daughter took the train up to get it and Antonio went way out of his way and picked her up at the train station and gave her a ride to the dealership. Every person at the dealership was stellar! We felt customer service could not have been better!
Very Professional service from George Chen - Pragueboy
I went in without an appointment for my First service maintenance-5k-10K service on 2/24/2017. Mr G. Chen is very professional, friendly and gave me great service. Thank you very much.
Terrific employee - Lalers3232
She is very polite and knowledgeable and a true asset to your company. She was very friendly to my family and the reason we came back to Lexus to purchase a vehicle
Very positive purchase experience - LC200
We worked with Patrick on the sale and Mel on financing. Both were great representatives of the dealership. Patrick was extremely knowledgeable about the vehicle we purchased even though it was not a Lexus and he made sure we had all of our questions answered. He provided a exceptional level of service. Mel made the financing a breeze and educated us on the warranty options which we did end up purchasing. Thank you to both Patrick and Mel! We wouldn't hesitate to visit Lexus of Thousand Oaks for future purchases.
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
George Kantanto you’re SUPERB! - Lexus21
George Kantanto you’re SUPERB!
Let me start of by saying I am a first time buyer. With that being said I definitely shop the market.
I contacted numerous dealerships to see who would work best with me.
I can simply say George Kantanto from Longo Lexus is by far the best!
The whole transaction was flawless! Everything was at ease!
No stress or frustration and he was very informative! I was happy from the start till the end.
George worked with me on getting a 2017 Lexus Rx 350!
Its a beautiful car and I want to thank George for taking great care of me.
I HIGHLY RECOMMEND everybody to do business with George Kantanto! You'll be satisfied!
I will see you very soon George as I have a friend who will be buying a car from you.
Its my pleasure doing with business with you and I appreciate everything!
Best service consultant: shawn richardson - wkohar
I bought a certified lexus which had minor dings and scratches. Upon purchase they offered service for repair and touch up. I came back few days later and was helped by shawn richardson. I pointed out the areas needed fixing, My car was in the shop almost a week and i was provided with loaner car. I just got it today and was very satisfied. The scratches and dings are all gone. Shawn exhibited excellent costumer service, very good communication. Highly recommended
Service Appointment - Tom G.
I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only there for about 1 hour, including a complimentary car wash. Great service, knowledgeable service people and competitive prices.
Best purchase experience! - Ld13
Danny from Internet Sales helped me out when I went in close to closing. He was very informative and answered all of my questions. Everyone I've had contact with at Lexus have been amazingly helpful. I have purchased from several dealerships in the past and they, by far, blew everyone out of the water. I would highly recommend Lexus of Riverside!!
DON'T GIVE THEM YOUR INFORMATION - don't shop here
I called just to see if a car was still available that I saw on the internet and talked with a used car salesman named Reggie. Reggie pressured me on the phone to give him my info but I refused. About 2 hours later he called me back. He must have got my phone number from caller ID. He starts giving me high pressure sales pitches. I told him I was not interested and he got rude with me. He made me mad enough to call and complain to his manager and write this review. I will never buy a car from this dealer or call them again.
Purchase - Lexus
Good experience. Explained everything in great detail. Sales person and finance person were good. Scheduled appointment for windshield treatment cancelled due to rain but have not received call to reschedule.
Product & Delivery Specialist