Bad experience due to lack of communication! - CrissieF
I took my car in on Friday to have the body shop give me an estimate on the damages due to somebody running a red light and hit me. They put me in a rental car and never told me the body shop wasn't open on the weekends so when I called on Saturday to find out what was going on with my car they said the body shop was closed and wouldn't be there until Monday. So here I was paying for a rental car when they're not even working on my car . I would've brought my car in on Monday and been happy to take a rental car knowing that something was getting done on mine but that wasn't the case. Also I was supposed to get a phone call or an email as I was told many times which I never received and when I called on Monday they said my car was disassembled. I told him several times that I need to get back together because I'm coming to pick it up and that was two hours ago and nobody has called me yet. I did not authorize any work to be done on my car all I wanted was an estimate so I can compare it with my insurance it was gonna cost to fix it .