JOB WELL DONE - THANK YOU - Bill Van Housen
Our sales representative TODD KESSLER handled the transaction in the most professional manner. He was most attentive to our requirements and was ost responsive to questions before the transaction. After the purchase he has been readily available to answer questions as have come up. It was a pleasure work with.
Service on my jaguar for the lst time - Lanie
My car was serviced cleaned and i was taken back and forth to work. All within the time frame they told me. They always take such good care of me and my car...very thankful.
The worst service experience I have ever had at a dealer - Luv2drum
Took my new 2016 F150 that was purchased at another dealer in for a front end alignment check. The steering wheel has been slightly off center since I purchased the truck and it pulls to the right. I was immediately told Ford only covers initial warranty claims once for each potential problem. I found that very strange, but none the less proceeded with my service appointment. I was informed that F150's pull to the right and that's normal. They drove the truck said the wheel was normal and my pull is from the crown in a road. I'm embarrassed for the Ford Motor Company who has built a truly World Class Truck, that they have licensed such a horrible dealership. In the Long Beach area we have several Ford dealers to choose from. They will never see me again at Caruso.
Deceptive Dealer Practices - Nellie
I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive.
Going on a month to get a visor replaced and a handle painte - Joe Urena
I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)
no call backs SALES BUT NO SERVICE is their slogan.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.