Excellent Service from Russ Davis - jimbo20000
I first purchased at Galpin over 25 years ago, and I believe this was my fourth or fifth vehicle from there. RUSS DAVIS did an absolutely fantastic job assisting me with the decision of which model to purchase. He walked me through every step, and demonstrated an extremely high level of customer service. Russ is the consummate professional, and deeply cares about the level of service he and Galpin provide. Galpin Motors is a better place of business because of Russ Davis. Thank you for the outstanding facilities, immense selection of inventory, and incredible attention to detail at Galpin. Be assured I will share my experience with all my friends and colleagues.
Leasing our new Jaguar - baileygrey
We dealt online for the majority of the leasing negotiations, but went to Riverside to pick up the FPace.
Everyone was fantastic, from the salesman to the business department. Our salesman was Alejandro and he was helpful, knowledgeable, and professional. We would definitely recommend this dealership!
My Ford Taurus needed emergency repairs - Frank B. Anderson
I have been a customer at this dealership almost thirty years. I have bought three Tauruses from them and I have had all of them serviced at the dealership. The salesmanship and service have remained consistently excellent. I expect a great deal from the businesses that I choose to patronize. Caruso Ford meets the standards consistently.
I brought my 2003 Taurus in with undercarriage damage. Richard Canada, my service adviser, was prompt, courteous and efficient as usual. I had to leave the car overnight, and the dealership provided me with transportation home and back. I had my car back home the next afternoon. The estimate on costs had been reduced by half due diligence in repair procedures.
I don't expect to be treated like royalty, but Caruso Ford and its employees have always excelled at making me feel like my automotive problems are a priority. Kudos to Richard Canada and others at the dealership who have continued that tradition of excellence.
Frank B. Anderson
Deceptive Dealer Practices - Nellie
I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive.
Incompetent - Neenee467
I have a 2012 Focus. It started getting stuck in "park". After removing the key, & sometimes disconnecting the battery, I could get it out of park, but putting it in gear was like, having it in "neutral". It revs up, but goes nowhere. After "3" days at the dealer, they said it was a battery issue, & replaced it. The day after picking up the car, it started doing the exact same thing. On the way back to the dealer, I got stuck at the end of the frwy off ramp, & literally coasted to the service area. And all the while, they're diagnosing or misdiagnosing my car, I have to rent another one. So frustrating.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.