Galpin Premier - ScottS
I just bought my new Lincoln Continental from Todd Kessler from Galpin. What an amazing car and dealership. Great knowledge, great customer service. Just great ,,, I had fun, I got a good deal. Todd was extremely helpful and made the whole process a breeze. Do yourself a favor and go into Todd at Galpin and take home a new Lincoln. You won't be sorry.
Service on my jaguar for the lst time - Lanie
My car was serviced cleaned and i was taken back and forth to work. All within the time frame they told me. They always take such good care of me and my car...very thankful.
How Car Buying Should Be - Michele Barton
March 2017 – I was in need of a new car and found an amazing deal executed by an amazing team at Caruso Ford in Long Beach. I would highly recommend anyone needing a car, new or used, to check out Caruso Ford. I had been interested in the Ford Focus and Fusion since first seeing them on TV years ago so when my previous car was totaled in a bad storm a few weeks ago, I decided to look into getting one of those vehicles. In the end, I decided the smaller Focus with Flex Fuel was the one for me. I made use of AutoTrader.com and TrueCar.com to search for vehicles and found 3 that meet my top choice of a 2015 Candy Blue Ford Focus with low miles.
Marco and I texted back and forth for a little over a week regarding the Focus on their lot and he was always pretty quick to respond which I really appreciated. After satisfying my initial questions with Marco, I decided I would like to check out their Focus in person and see about doing business with them. Of the 3 places carrying this car, Caruso was the furthest away from me and yet I was interested in checking them out so I let them know when I’d be coming in for a test drive.
Thomas took care of me when I arrived and we went for a test drive together. During the test drive, I pulled over and parked and asked Thomas questions about some of the car features which he was happy to explain and demonstrate. That sealed the deal for me both on definitely wanting that car and in buying it there. When we got back to the dealership, Thomas and I went over what I was looking for payment wise and then Amir stepped in to assist with the financing. He was able to get me the financing I wanted (thanks to my good credit) and a really good deal on extra coverages for my car while still keeping my payments where I wanted them with me putting a little extra down.
These guys - Marco, Thomas and Amir - were a really great team. They are friendly, helpful, knowledgeable and capable. And they even offer you delicious flavored lattes while you’re there. ;) It was so worth the extra drive to get my car from them. I am one VERY HAPPY CUSTOMER indeed.
--Michele in Van Nuys, CA
Deceptive Dealer Practices - Nellie
I went to this dealership because I found a car they had listed on Car Gurus for a 2015 Chevy Cruz for $9999., however, what end up happening was they WASTED TWO HOURS OF MY TIME!!! Most or all dealerships have an online approval process, which is how the sales rep contacted me. I stressed that I was reluctant to come down if my loan was not approved because I didn't want to waste time if they couldn't do the deal. But once I got there, the Internet Manager Chuck Treister does a bait and switch routine, saying "we think we might get this deal brought" but we need to add to gap insurance, bank fees, etc, etc...... of an additional $3000. They wanted me to agree to a loan amount that was not even sold yet? Then the internet manger Chuck insulting me by referring to my lack of car buying experience in the last 10 years, my credit report and telling me that he is losing money on the car because it is priced so low. I'm confused, he is the Internet Manger or the Finance Manager? And how is the list price of the car any of my concern? I really do feel sorry for the sales rep Dustin Hawkins (who was a good sales rep) because the management team and practices are deceptive.
Incompetent - Neenee467
I have a 2012 Focus. It started getting stuck in "park". After removing the key, & sometimes disconnecting the battery, I could get it out of park, but putting it in gear was like, having it in "neutral". It revs up, but goes nowhere. After "3" days at the dealer, they said it was a battery issue, & replaced it. The day after picking up the car, it started doing the exact same thing. On the way back to the dealer, I got stuck at the end of the frwy off ramp, & literally coasted to the service area. And all the while, they're diagnosing or misdiagnosing my car, I have to rent another one. So frustrating.
We appreciate all the hard work from the sales and... - gabecarol
We appreciate all the hard work from the sales and financing departments. Their experience and advice played a vital role in our decision to buy the fifth vehicle from them. They were helpful in our purchase and we highly reccommend the dealership.