ESSERMAN MADE IT RIGHT - s34
I recently went to Acura for an oil change and unknown to me, left the dealership with oil leaking from my vehicle. I took my car to my mechanic and was advised that the oil drain plug was not installed correctly and my vehicle was almost out of oil. I was really upset and contacted Esserman. I spoke with Ruth, a general manager at Esserman, and was told to bring my vehicle in. Ruth provided me with a loaner vehicle, introduced me to the head foreman, and had my vehicle checked.
Esserman checke3dmy vehicle, made sure it was in proper working order, and repaid me for the money I spent at my mechanic. While the whole ordeal was inconvenient, Esserman went out of their way to remedy the problem and provide me with great service. I was truly impressed with the team at Esserman. Thank you for your professionalism.
Sales Visit - New - Katherine
I wanted to trade in my car, but my credit score wasn't all that great. But, Andrew Hinds worked relentlessly to get me into a new car! The Acura Team worked with me and my budget diligently! Definitely a great experience.
Top Reviewed Specialists At This Dealership
Got a great deal - NManiedeo
Michael Leyden was friendly to work with, he was straight forward and helped us sort out the buying process. Look forward to driving a great car.
I have purchased all 4 of my Acura's from James. The... - Jcravey
I have purchased all 4 of my Acura's from James. The level of customer service cannot be match anywhere. This dealer is top notch and is highly recommended by me.