ESSERMAN MADE IT RIGHT - s34
I recently went to Acura for an oil change and unknown to me, left the dealership with oil leaking from my vehicle. I took my car to my mechanic and was advised that the oil drain plug was not installed correctly and my vehicle was almost out of oil. I was really upset and contacted Esserman. I spoke with Ruth, a general manager at Esserman, and was told to bring my vehicle in. Ruth provided me with a loaner vehicle, introduced me to the head foreman, and had my vehicle checked.
Esserman checke3dmy vehicle, made sure it was in proper working order, and repaid me for the money I spent at my mechanic. While the whole ordeal was inconvenient, Esserman went out of their way to remedy the problem and provide me with great service. I was truly impressed with the team at Esserman. Thank you for your professionalism.
Andrew is great.!!! - McDonald
We purchased an Acura RDX last month. Andrew Hinds was the salesman.
Pleasant and courteous , not pushy and made car buying fun. I would recommend him highly if you're in the market for a new vehicle.
One of the most professional and honest experience. - Helenq
Ron Conrie was one of the most professional car salesperson we have ever met. He was patient, detailed, and honest from the beginning of our experience through the end of us driving away with our new Acura. He was personable and not pushy or arrogant whatsoever. These are usual characters we have been faced with in the past, but not Ron. We would highly recommend Ron to anyone who is interested in having a very pleasant experience at a car dealership with a professional salesperson.
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Got a great price and zero hassle! - Matthew Rimmer
Drove by the dealership at 4pm on a Friday, saw a car that I was interested in. The price was great, the car was in great shape, and the Sales guy, Mike Leyden, made the process smooth and easy! I would recommend going to talk to Mike if you are in the market for an Acura or a deal on a used car!
I have purchased all 4 of my Acura's from James. The... - Jcravey
I have purchased all 4 of my Acura's from James. The level of customer service cannot be match anywhere. This dealer is top notch and is highly recommended by me.