Remarkably Comfortable! - Ladybug
I could not have asked for a better experience than what I was treated to at Rick Case Acura. I felt so comfortable dealing with the employees here. Mort has a wealth of knowledge and patience that makes you feel like someone really cares that you enjoy the purchase or lease of a new car!! Benny and Joel lent their expertise and made me an offer that was awesome. I will highly recommend these guys to anyone who may be looking to add a new car to their lives. Thank you, thank you!!
Service is great - Liz
I've been going to the service department at Acura for the last 9 years with Saili Triana as my sercive representative and I have to say that she is great. I trust what she says because she never tries to sell services that are not necessary at the moment.
2017 ILX - NickK
Robert made the process seamless, was very prefessional, and followed through exactly as promised. I felt minimal pressure and was not rushed. He facilitated delivery of my lease return to a body shop for repair/reconditioning, and then to the Volkswagen dealer for inspection and return. I fully recommend leasing or buying through the Phil Smilth Acusa internet department. Thank you!
Think twice before going to "Acura of Pembroke Pines" - JJ
I bought a new Acura tlx on April 21, 2016. I had salesman, Terry a gentleman, who guided all process until we got outside at 9.30pm. Next day we noticed a broken rear deflector on passenger side and informed salesman. We totally desperate as we felt we cheated under dark. He asked to bring car and said he need to order the part. He told he will inform as parts reached. When we came to replace for the broken part, I informed the Senior sales Manger Mr. Scott Ticker. I don't want to explain his attitude toward us when we met him as I don't have words to describe it.He thought we steal the car from dealer. I explained what happened. The first words came outside as " who is going to pay for this damage?." We really shocked. I know if this happened to anyone they won't tolerate this behavior. I didn't do anything wrong except purchase the Acura of Pembroke Pines.I explained what happened. He called few people on phone and rushed to other places. I felt ashamed of myself for the decision of meeting these culture-less people. I have heard many cheating and gimmicks in business to gain more money, but this was a new experience. He, Mr. Scott Ticker, was a disaster for the dealer. I am sure they, Acura of Pembroke Pines, going to suffer their reputation by these scoundrels.It's the manner of unethical culture of cheating for financial gain. I live in Pembroke Pines. So I thought it will be more convenient to deal with Acura of Pembroke Pines. Now I realized the culture of business. Best of luck.
I have purchased all 4 of my Acura's from James. The... - Jcravey
I have purchased all 4 of my Acura's from James. The level of customer service cannot be match anywhere. This dealer is top notch and is highly recommended by me.