More than I expected - Love my MDX
I droppe in without an appointment to see if my MDX needed service... Ricky the service manager answered all my questions (including where to get a cafe on leche) and was able to service my car while I waited which saved me an additional trip to the dealership....
First time customer ! - Jane E.
A friend recommended to me that I see Mort at the Rick Case Acura . I've never driven an Acura but I do now ! Kudos !
Great cooperation - Arthur Epstein
Our very positive buying experience was enhanced by Mike Leyden's attention to our needs.
This was a very cooperative and considerate interaction.
We are most pleased to endorse this dealership's staff.
Think twice before going to "Acura of Pembroke Pines" - JJ
I bought a new Acura tlx on April 21, 2016. I had salesman, Terry a gentleman, who guided all process until we got outside at 9.30pm. Next day we noticed a broken rear deflector on passenger side and informed salesman. We totally desperate as we felt we cheated under dark. He asked to bring car and said he need to order the part. He told he will inform as parts reached. When we came to replace for the broken part, I informed the Senior sales Manger Mr. Scott Ticker. I don't want to explain his attitude toward us when we met him as I don't have words to describe it.He thought we steal the car from dealer. I explained what happened. The first words came outside as " who is going to pay for this damage?." We really shocked. I know if this happened to anyone they won't tolerate this behavior. I didn't do anything wrong except purchase the Acura of Pembroke Pines.I explained what happened. He called few people on phone and rushed to other places. I felt ashamed of myself for the decision of meeting these culture-less people. I have heard many cheating and gimmicks in business to gain more money, but this was a new experience. He, Mr. Scott Ticker, was a disaster for the dealer. I am sure they, Acura of Pembroke Pines, going to suffer their reputation by these scoundrels.It's the manner of unethical culture of cheating for financial gain. I live in Pembroke Pines. So I thought it will be more convenient to deal with Acura of Pembroke Pines. Now I realized the culture of business. Best of luck.
I have purchased all 4 of my Acura's from James. The... - Jcravey
I have purchased all 4 of my Acura's from James. The level of customer service cannot be match anywhere. This dealer is top notch and is highly recommended by me.