best services - Rmjah1298
Antonio Corcho and Joel Pineiro made our experience a very pleasent and good one. I will definetly recomend to my friends and family to come to the dealer and buy from them. Thank you for all your help and for taking care of everything so smoothly.
ALWAYS A PLEASURE - kaylegallon
I really feel that Sheehan is honest and has my best interests at heart. Quick, easy and staff extremely knowledgeable and friendly! I have been with this dealership for over 20 years,
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Service - fred1234
Was treated nicely while waiting for repair on vehicle. Fixed my problem very professional. I would recommend Coral springs Buick. I did not bring vehicle in for service this is what my daughter said.
Amazing service! - Medina1101
Everyone at the dealership was a pleasure to work with. The service is excellent and that is why I am a repeat customer. This is the second lease I get with them and I keep coming back because they treat me like family. They go out of their way to accommodate my needs and my schedule and even entertained my kids while I was doing all the paperwork. The manager Ati went above and beyond for me and Mike is a great person who has earned my loyalty and repeat business. Definitely recommend!
EXCELENTE !!!.... - Izquierdo, Haydee
Mi vendedor fue ISAAC SIERRA, excelente customer service, muy profesional y amigable, cumplio con los tiempos determinados y lo que nos ofrecio.
Excellent Service - Jack Siefert
It is comforting to know that every time I bring my vehicle into Vera Cadillac I am going to receive great service. My service advisor (Kevin McGlynn) has been a tremendous help in getting my vehicle serviced over the past two years. I look forward to the next service visit!
First mistake, purchasing a vehicle at Williamson Cadillac - Learjet
First mistake was purchasing a vehicle at Williamson Cadillac. First service call extremely disappointing. Only one in the service area, service writer walked by me 4 times without acknowledging me standing there. Finally I asked if he was going to help me or not? Very bad attitude.(I didn't buy a Cadillac), maybe that was the problem? First warranty repair was a cable they claimed to have replaced. I decided to check before leaving, it was not replaced. I had repairs done at Williamson Collision, e-mailed, called many times to advisor and director for diagnosis and written estimate I paid for: ($101.65)...no response. Called Williamson GM (Roger) to finally get my estimate. The written estimate was $468.13 + $101.65=Total: $569.78 to replace a $28.80 part, :20 minutes labor. Replaced by another dealer...Obviously, I will never purchase another vehicle from Williamson Cadillac..
Fraudulent Dealer - BUYERS BEWARE!!! - J.m
You know how they say - when it seems to good to be true it usually is. This should be their slogan. Bought a 2015 car with low mileage here. We were hesitant on buying the car but they tried every tactic in the world to sell it to us. When we looked at the car, we noticed scratches and dents and weird marks in the paint. They just dismissed it as "normal wear and tear"... (for a 2015 car??) We should have known right then and there that something wasn't right. They let us wait in a freezing room for over 4 hours (I guess that's one of their Sales tactics so you get hungry and tired and just want to go home) Then they had the nerve to tell us how "SAFE" the car was for our expanding family, showed us a "clean" CarFax report and Edmunds Safety Report, only to come to find out 2 months later after purchasing the vehicle that it had been previously wrecked in an accident and repainted by someone who did a horrible Job. A mechanic at Dodge told us the car was bought by Lehman Buick at an auction from Enterprise rental company, they have their own insurance so they don't have to disclaim any accidents on the Carfax report. That's usually why a lot of dealerships purchase cars from Rental Companies. (If only we would have known this!) If a simple mechanic found out about this within 5 minutes, a dealership certainly would have known about this too before purchasing the car. We bought the car trusting the dealership thinking it was safe for our family, since that's what they kept bringing up as selling point when they well knew that the car had been wrecked previously. This is NOT how you treat customers. They should learn something about honesty and not sell an expectant mother a car that has been previously wrecked without disclosing that fact. Now I will drive around my kids in a car that isn't safe just because they were too greedy and care NOTHING about their customers. This alone should keep you away from this place. I will warn everyone I know about this place and tell them to go somewhere else. I assume all the other positive reviews are fake.
I highly regret purchasing my car from this dealership.... - angel99mm
I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience.
I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car.
During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package.
Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either.
I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing.
Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.
Sheehan Buick GMC