fabulous - Scarleth05
The person who sold me the car I treated very kindly helped me in everything, has a lot of experience served me a lot .. they are all very capable
Best experience - Raulito
Súper contento con el servicio y la calidad de trabajo de Alex Suarez, me ayudo en todo lo que necesitaba y mucho mas. Mil gracias Alex!!!
AMAZING! THE BEST!☺ - mylucky1
I purchased my 2017 lexus IS 200T with K, young, down to earth he was the best from the moment we walked in, he was heading out for lunch and put that aside to assist us in making a purchase fun. He is the best hands down!!!
Service suffering as dealership expands - Larry Goldberg
I have leased several vehicles from this dealership over the years. I've watched as they've grown very quickly in recent years. Purchasing or leasing a vehicle from them has always been a positive experience but of late trying to get the car serviced has been an issue. Phones ringing with no answer. Weeks out for appointments for service. They are not keeping pace with their growth in the service department. Somewhat frustrating to deal with.
JMLexus, a positive, relaxing, non-armtwisting experience. - philwash9
As I walked into the JM Lexus Showroom door, to the left, I was greeted with a polite, warm, and friendly, good morning. The smiling and charming young lady introduced herself as Unell and she welcomed me to JM Lexus. Ms. Unell has a gifted way of making one feel at home and welcome. While talking to this genuinely friendly lady, a gentleman walked up and introduces himself as Mel Malka. He was genuinely friendly as well. "How are you? How do you like your 2013 Lexus," he asked? We shared small talk for a short while.
Mel mentioned to me that I qualified for a waiver promotion and asked if I was interested. I firmly said no thank you. As he politely turned to walk away, I asked, "What is a waiver promotion?" Mel candidly explained the meaning of a waiver promotion. I was impressed. Mel also took the time to explain the new safety features that come with the 2017s. Safety is a big deal for me so I continued to listen. He also reiterated the awesome promotion that was going on at the time and that I qualified--would I be interested? To that, I answered, "Keep going, I'm still listening." Then Mel said, "I want to introduce you to Omar. He is the guy that can work with you on possibilities." Mel made it clear to me that I am not under any obligations--walk away whenever I choose; there will be no harsh feelings. Still feeling hesitant, I stopped by Mr. Omar's office with Mr. Mel anyway.
I expected someone to come and semi-politely twist my arm, and I was ready to say 'no not today, but it was nothing of the sort. Omar was courteous, friendly, and a-matter-of-fact ish. Omar laid out unbelievable possible offers that any qualified customer would find hard to refuse. Today, I am enjoying my 2017 ES-350 Lexus and all the safety features that come with it and I am still pinching myself making sure that I am not dreaming
Thank you Mr. JM Lexus for a having such qualified and caring personnel
Lexus Master Certified Leasing & Sales
Lexus of North Miami