Excellent - Wilnnet
Your leadership have very good people working for you also your showroom and the premesis
are very clean including the rest rooms ,you have coffe and cookies.
Routine Service - Ted Abernethy
We made an appointment. They were waiting for us right on time. Told us when it would be done. Called us (ahead of schedule) to let us know it is being washed and will be done soon. Serviced, cleaned, and no charges.
Cannot be trusted - jake205
Took 2000 Ford Expedition in for diagnosis of grinding noise on startups. Agreed to $99,00 diagnosis fee, got a self pay rental at Hertz anf left truck overnight. Next day service adviser called with update that flywheel was part of problem but, Ford would need an additional $259.00 diagnosis fee to include looking at vehicle starter condition. Folks, that's $358.00 just to find the problem. The flywheel would cost $1,300.00 plus whatever issues they discovered with the starter. Now we're in the neighborhood of $1,500 to $1,800.00. I picked up my vehicle and went less than one mile north to AAMCO and had the whole job professionally repaired by 03:00pm the next day and a total cost of $913,00 and a 12-month warranty. I will never "darken the door" of Pompano Ford Lincoln AGAIN! Don't know how they stay in business...Problem turned out to be flywheel and starter bendix were not engaging properly. Ford never looked at the leak in the writeup as it may have been an issue they were supposed to have fixed sometime ago while the repair was under their warranty.
Poor customer service. Not upfront about anything..Stay Away - comptech
had a terrible experience at this dealership. I went in looking for a used car the sales rep i worked with played out the "used car salesmen" negative stereotype perfectly. I did end up buying the car and have regered it everyday for the past 2 years. Service after the sales was even worse.. They car only had 15K miles on it when i got it and 30K when i finally got rid of it. I had major mechanical problems with the car. The dealership was Extremely SLOW to make any repair and always had some excuse for any issues that came up. I was also next to impossible to get someone to pick up the phone and make an appointment.. I advise that you run far away form this place..
Ignored - Dealer1
You would think this place would have a receptionist on a holiday weekend to accommodate the customers. Waited ober 45 minutes just to talk to someone and was ignored since we were under 60 years old, whom they mostly cater to.
Took a pass on this place and headed over to Pompano.