"Customer first" mentality - Arnie
I don't know much about "The Collection" (first time customer), but if their mission statement reflects the qualities of the salesperson (Juan) who helped me, they're on track for a 5 star rating. The oddity about the whole experience, I've never seen the level of ethics nor a "customer first" demeanor that Juan Garcia displayed, especially in sales. I even jokingly said, I would've never retired from the fire department had my Battalion had a bunch of guys like him. There was nothing pretentious about this guy, his circumspection and genuine care was quite impressive.