Usual dealership experience with friendly people - Tracey_72786
We contacted the dealership prior to coming. We knew what we wanted, had a pre-approval from our credit union, and wanted a fast sale. Initially we were moving quickly, then we had nearly a two hour wait to meet with financing. Reminder we were already pre-approved. We finished everything and left the dealership. As we left we realized the tint was removed from the front two windows of the vehicle and there was no gas in the tank. Therefore, even though the employees were friendly, they did not give us any perks or services (gas) for purchasing the vehicle. We left the lot and headed straight to the gas station. As a customer service measure I believe this had a negative impact on our experience.
car buying experience - angela
Best car buying experience ever I was treated with respect job well done to the entire team I would recommend your car company to all my family and friends very pleased with my car select and services
the best yet. - Leah09
Ive recently purchased, a 2016 honda civic from Honda & my salesman Mr. Rashaad was so helpful & made the process very easy for me, being that i had no clue on what to get, or any knowledge about cars. I really appreciate his time & also his knowledge about cars, I recently had a wreck & without a doubt, im going back to Rashaad & I've also referred my sister, to him because she's looking for a car as well & think, Rashaad would be the best salesman for her as well.
Worse experience ever! Dont go to HOC ! - murman
Sold me a rotten car that was a lemon. Classic bait and hook. Told me couldn't drive on the interstate because of traffic. Masking rotor problems. When I got home I noticed the problems and he said not his problems. Dont go there!
Feeling invisible in Metairie - Jeanine Mendel
I have been with royal honda for 10 years and until now have been happy. Their customer service is lacking especially the call center. It would be nice if someone actually answered the phone, but all you get is a phone answering system designed to avoid customers.
Last Wednesday I dropped of my vehicle to have the passenger side air bag replaced due to the recall. I was told that it would take no longer than a day to fix and because of that, I couldn't get a rental. That's fine, but they weren't able to even get to my car because they were too busy. Too busy to answer the phone, too busy to call me back! After leaving 3 detailed messages, at 5:45 I got a ride to pick up my vehicle , ready or not. After an apology and a promise that my car would be expedited through the "express service", I made another appointment. Like having to come back was somehow going to erase this unpleasant experience from my mind. They told me it would only take 30-35 mins. I said fine. What they didn't tell me was that there would be a line of cars going out onto vets blvd! There were about 13 cars ahead of me... so I left. I probably should have stayed, but I had no confidence that I would be out of there any time soon. I also wondered how many of the cars ahead of me were also "express customers ". Normally when I get poor service, I just go somewhere else. Prior to this experience, I would have only had good things to say about royal honda. All I can say now is...get it together!