Excellent experience - Crvnurse
My experience was wonderful. My sales person Daniel, was very knowledgeable and answered all of my questions. Very customer friendly. I would recommend this dealership to family and friends.
car buying experience - angela
Best car buying experience ever I was treated with respect job well done to the entire team I would recommend your car company to all my family and friends very pleased with my car select and services
Worse experience ever! Dont go to HOC ! - murman
Sold me a rotten car that was a lemon. Classic bait and hook. Told me couldn't drive on the interstate because of traffic. Masking rotor problems. When I got home I noticed the problems and he said not his problems. Dont go there!
Feeling invisible in Metairie - Jeanine Mendel
I have been with royal honda for 10 years and until now have been happy. Their customer service is lacking especially the call center. It would be nice if someone actually answered the phone, but all you get is a phone answering system designed to avoid customers.
Last Wednesday I dropped of my vehicle to have the passenger side air bag replaced due to the recall. I was told that it would take no longer than a day to fix and because of that, I couldn't get a rental. That's fine, but they weren't able to even get to my car because they were too busy. Too busy to answer the phone, too busy to call me back! After leaving 3 detailed messages, at 5:45 I got a ride to pick up my vehicle , ready or not. After an apology and a promise that my car would be expedited through the "express service", I made another appointment. Like having to come back was somehow going to erase this unpleasant experience from my mind. They told me it would only take 30-35 mins. I said fine. What they didn't tell me was that there would be a line of cars going out onto vets blvd! There were about 13 cars ahead of me... so I left. I probably should have stayed, but I had no confidence that I would be out of there any time soon. I also wondered how many of the cars ahead of me were also "express customers ". Normally when I get poor service, I just go somewhere else. Prior to this experience, I would have only had good things to say about royal honda. All I can say now is...get it together!
Trade in with pre-approval - mommadee
Sales associate listed was unprofessional, made me call in to my finance company to get information he was supposed to obtain for his mandatory prospect forms. Made me wait 2 hrs., then when he told me they could not use my pre-approval, he became agitated that I asked for a formal explanation vs the street or industry jargon he tried to throw at me...the sales guy spoke to me in a condescending manner then proceeded to question if I had a downpayment. I informed him that we would not move forward because I didn't like his attitude.
I have since submitted an official complaint to his managers.