new pilot - my pilot
Very courteous and professional employees, from sales to financing. Explained equipment on car, very helpful and accommodating and introduced to different dept managers.
Love my Honda Pilot
This is the place if you're looking for a Honda - parrishtr
Rodney and Chance were great to work with. Straight to the point. Went above and beyond to make the deal happen. Lisa, the sales manager, went above and beyond to see the deal close as well. Came to Houma from Lafayette because of the excellent level of customer service I wasn't receiving at my local Honda dealership. Well worth the drive! Thank you :)
car buying experience - angela
Best car buying experience ever I was treated with respect job well done to the entire team I would recommend your car company to all my family and friends very pleased with my car select and services
Great service - Ree.chambli
My experience with the Premier Honda Service Department is excellent.. They inform you about your vehicle, if you have to wait longer than normal the refreshments are added plus including free wifi.
bought a car!! great Place to do business!!! - 511gromster
Great experience!! Was in and out in no time with me new Civic Turbo!!! would recommend this dealership to all my family and friends in the future!!!
Feeling invisible in Metairie - Jeanine Mendel
I have been with royal honda for 10 years and until now have been happy. Their customer service is lacking especially the call center. It would be nice if someone actually answered the phone, but all you get is a phone answering system designed to avoid customers.
Last Wednesday I dropped of my vehicle to have the passenger side air bag replaced due to the recall. I was told that it would take no longer than a day to fix and because of that, I couldn't get a rental. That's fine, but they weren't able to even get to my car because they were too busy. Too busy to answer the phone, too busy to call me back! After leaving 3 detailed messages, at 5:45 I got a ride to pick up my vehicle , ready or not. After an apology and a promise that my car would be expedited through the "express service", I made another appointment. Like having to come back was somehow going to erase this unpleasant experience from my mind. They told me it would only take 30-35 mins. I said fine. What they didn't tell me was that there would be a line of cars going out onto vets blvd! There were about 13 cars ahead of me... so I left. I probably should have stayed, but I had no confidence that I would be out of there any time soon. I also wondered how many of the cars ahead of me were also "express customers ". Normally when I get poor service, I just go somewhere else. Prior to this experience, I would have only had good things to say about royal honda. All I can say now is...get it together!