Best buying experience yet!! - Robby1983
Michael Burnside was very knowledgeable with the vehicle I wanted to purchase. Should me the car and let us test drive it. Made my wife and I feel like we were in good hands. I would highly recommend Michael to any one I know!
Amazingly professional and friendly staff - Amirali
We bought our first Land Rover about a month ago from Land Rover Princeton. We couldn't be any happier with the experience. Our sales representative (Joel Mironov) was extremely professional, efficient, and helpful. He gave us his personal number and answered our questions one after the other even on his off days!
Joel was always honest and to the point. He introduced us to the general manager and other staff and made us feel like we were part of the Land Rover family!
Five stars for sure!!
Great Service - Myrange2016
I leased my Range Rover Evoque in May 2016, the experience was the best one yet. No pressure from Jas Nayyar my sales advisor, I advised her of my price range and we looked into see what we could do. At the time I went as a single woman and never did anyone try to steer me the wrong way. I would def recommend Jas.
Also I had an emergency service that needed to be done. Chris in service was very helpful, I went in at 8 am and was done by 8:45 am and on my way to the office in perfect timing. The waiting area is clean and neat, breakfast was also provided for guests.
buying a Range Rover - cyndimeyer
My salesperson Gene Bonnell was wonderful. He worked with me but never made me feel pressured.
I would recommend him highly. He was a very interesting and fascinating man while doing everything
right when it came down to selling me the vehicle.
Review of purchasing a Range Rover - gtaflin
I had the absolute best experience here. My husband and I purchased a Range Rover from Alan, and I cannot begin to explain the amazing experience we had working with him. He has truly changed our view on purchasing a car. I would highly recommend them for any car your purchase in the future !
Gab & Joe
Exceptional experience! - Justin
Our experience at Paul Miller Land Rover in Parsippany was excellent from beginning to end. I was shopping for a 2017 Range Rover Sport for my sister. After speaking with her I knew exactly what she wanted. She had leased two of them previously and we thought it was only right to give both dealers she had done business with in the past an opportunity to earn it again. I was very upfront and expected the same in return. Let's just say I stopped in at Prestige Land Rover in Paramus first and after 20 minutes of browsing the showroom I finally had to ask someone for help. I was not acknowledged, not a hello, not a welcome, nothing. Made eye contact with the receptionist/greeter when I walked in as well as multiple sales people who were stuck in the huddle. Apparently they all felt their small talk was more important than the customer who was 100% leasing a Range Rover within the next week or so. This was truly disgraceful but I was still willing to give them a chance. We got figures and that was it. The next day we got a call and we we're offered what we were told was the same vehicle for $130 less per month than our original quote. Interesting. My sister insisted I call Paul Miller Land Rover since that was the other place she had leased one from. I was connected to Michael Medwin and couldn't be happier. Michael did an exceptional job and made the whole process enjoyable. He is a true professional and kept to his word every bit of the way. He went above and beyond to get us the best deal possible. He stayed in touch throughout the process and made it enjoyable especially with his humor. The car buying experience should be pleasurable, especially with a brand like this. Turns out both my sister and I couldn't be happier. She got the exact vehicle she wanted down to each option. We arrived and the car was waiting for us upfront and looked perfect. The paperwork was ready and done professionally with a nice clear explanation of each paper she signed. He even had toys at his desk to keep my 3 yr old nephew occupied. Michael treated us like friends or family he has known for a long time. Everyone we came in contact with was polite and courteous. After a nice easy smooth transaction, Michael spent as much time as we needed to go over the vehicle and show my sister all the great features. The vehicle has been drastically improved and updated in the past few years so there was a lot to go over. I want to thank Michael Medwin for creating an exceptional experience from beginning to end. I would recommend Paul Miller Land Rover 100%. My first stop in Paramus, not so much. Thank you again
New car sale experience - MM
Purchased a new vehicle with the help of Jim. Very helpful and straight to the point. He streamlined the process and was extremely professional. I couldn't ask for better help.
Non caring - Lakeland
I have had problems with the service dept. for a few months now. When I first received a message of warning on my screen I called right away. I was on hold for 25 mins, then called back leaving a message. I called again 3 days in a row. I finally spoke with someone in the sales dept saying that Auto Nation bought them out and to call back. 1 month later I speak with someone that tells me to try a different Land Rover because of the changes. I therefore called a different location 65 miles away. I decided to wait out the local one near me because I was unable to get service within one month at the farther location. 3 months later still having the warning and now another warning and I make a phone call to my local Land Rover after 3 calls within 1hour I finally speak to someone and they booked my car for service for 3weeks out. No cares about overheating or not shifting properly. Never again will I buy a Land Rover.
Friendly professional amazing simply the best - Redwings # 12
Land Rover Manhattan from the beautiful showroom to the professional and knowledgeable salespeople thank you for making a young girls dreams come true well done
Sold me a new Evoque that had been crashed... - Jeramie Westbay
Purchased an Evoque that was sold to me as new (it had been a service loaner, I knew it had 1,000 miles on it) two years ago. The sales people were nice and overall it went really well...or so I thought. Fast forward forward and a couple weeks ago and I tried to trade the car in. I was told by a different dealer that the car had been in a major accident and was worth $5,000 less than it normally would be. I had never been in an accident with it but come to find the car had been in a major accident when it was a loaner car.
I called Land Rover Glen Cove in hopes that they would rectify this and long story short they most certainly did not. They tried to ignore me, they didn't return emails and phone calls. After a week of trying and several calls the dealer finally made me a trade in offer... for less than the lowest trade in valuation on KBB. I got the General Manager on the phone and she never apologized, she said the original sales person probably never knew about the accident which is laughable. She only offered an additional $500 to match the absolute lowest trade in valuation, still $2,500 less than what the car is worth on KBB and $3,000 less what I owe on it. Honestly if they would just have given me a fair trade in, at this point I would accept it, let alone actually do the right thing by a customer whom they sold a new car that had been crashed.
I'm sure most people at the dealer are good people but I just got treated like a number, a profit margin and not a real person, let alone how anyone would expect to be treated at a luxury car dealer. I've had better experiences at Honda. I really liked my car but I'm sad to say that this ruins me from ever purchasing a Range Rover again (let alone Land Rover Glen Cove), since this is how they treat their customers.
Scam; bait & switch - Jcrz
Agreed on a car and a price. Got there, no car, less expensive car, and wanted $300 more a month. Would NOT recommend to anyone!
Customer Care Issues - hlrlmm
My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues.
Land Rover Princeton