Wonderful and best experience - Singh
I was nervous about trying to lease the vehicle but Mr Burnside explained everything so well and made so easy for us to lease the vehicle and take our decision. He is so transparent and so wonderful . I will always follow him and his advise. Thank you Mr Burnside you are the best.
New Car - Richard
Karen took the time to understand what we were looking for and was very willing to find it for us and work within our budget
buying a Range Rover - cyndimeyer
My salesperson Gene Bonnell was wonderful. He worked with me but never made me feel pressured.
I would recommend him highly. He was a very interesting and fascinating man while doing everything
right when it came down to selling me the vehicle.
Review of purchasing a Range Rover - gtaflin
I had the absolute best experience here. My husband and I purchased a Range Rover from Alan, and I cannot begin to explain the amazing experience we had working with him. He has truly changed our view on purchasing a car. I would highly recommend them for any car your purchase in the future !
Gab & Joe
Exceptional experience! - Justin
Our experience at Paul Miller Land Rover in Parsippany was excellent from beginning to end. I was shopping for a 2017 Range Rover Sport for my sister. After speaking with her I knew exactly what she wanted. She had leased two of them previously and we thought it was only right to give both dealers she had done business with in the past an opportunity to earn it again. I was very upfront and expected the same in return. Let's just say I stopped in at Prestige Land Rover in Paramus first and after 20 minutes of browsing the showroom I finally had to ask someone for help. I was not acknowledged, not a hello, not a welcome, nothing. Made eye contact with the receptionist/greeter when I walked in as well as multiple sales people who were stuck in the huddle. Apparently they all felt their small talk was more important than the customer who was 100% leasing a Range Rover within the next week or so. This was truly disgraceful but I was still willing to give them a chance. We got figures and that was it. The next day we got a call and we we're offered what we were told was the same vehicle for $130 less per month than our original quote. Interesting. My sister insisted I call Paul Miller Land Rover since that was the other place she had leased one from. I was connected to Michael Medwin and couldn't be happier. Michael did an exceptional job and made the whole process enjoyable. He is a true professional and kept to his word every bit of the way. He went above and beyond to get us the best deal possible. He stayed in touch throughout the process and made it enjoyable especially with his humor. The car buying experience should be pleasurable, especially with a brand like this. Turns out both my sister and I couldn't be happier. She got the exact vehicle she wanted down to each option. We arrived and the car was waiting for us upfront and looked perfect. The paperwork was ready and done professionally with a nice clear explanation of each paper she signed. He even had toys at his desk to keep my 3 yr old nephew occupied. Michael treated us like friends or family he has known for a long time. Everyone we came in contact with was polite and courteous. After a nice easy smooth transaction, Michael spent as much time as we needed to go over the vehicle and show my sister all the great features. The vehicle has been drastically improved and updated in the past few years so there was a lot to go over. I want to thank Michael Medwin for creating an exceptional experience from beginning to end. I would recommend Paul Miller Land Rover 100%. My first stop in Paramus, not so much. Thank you again
Horrible customer service - Discovery
Just purchased 2017 discovery. Next day it was back into service for a vacuum hose leak! Car died on the road and had to be towed. No one from the dealership picks up the phone. You will be lucky if you get a return call. The car is now giving me multiple issues and the best response I can get is to wait until the end of the month when a loaner will be available. Unless I drop off the car and not have any form of transportation. Which will probably happen considering the vechile is not safe to drive!!!!! No one seems to care! This entire process has been a nightmare and would not wish this upon no one. You would think a high end dealership would have amazing service and customer support but they have 0!!!!!!!!
Great Deal - Claire1
There was great customer service. Our sale's rep Jim was fantastic and helped us throughout the entire process and afterwards too. We highly recommend him for your Land Rover experience.
Encore Delivery Specialist Program - Cohenfamily
Leslie Andino-Mendez just visited me and my new Range Rover Sport HSE (Aintree Green) in the driveway of my home. Leslie did a splendid job. This is a well thought out, new service that Land Rover Glen Cove, NY provides, new car owners. Leslie was patient with my questions, extremely knowledgable about the vehicle, and very clear in addressing all of the new features, as well as some of the same features, that existed in previous Range Rovers. There are so many things that I now understand about my new Range Rover Sport, that perhaps were mentioned to me before I drove the car "out of the showroom", but frankly was I too focused on experiencing the new car vs the new features! I have never met Leslie before, but if you are planning to buy a new Range Rover, from LR Glen Cove, make sure you ask for Leslie in the Encore Delivery Program. Thank you, Leslie, for doing such a nice job. It will really help my full enjoyment of the new Range Rover.
Non caring - Lakeland
I have had problems with the service dept. for a few months now. When I first received a message of warning on my screen I called right away. I was on hold for 25 mins, then called back leaving a message. I called again 3 days in a row. I finally spoke with someone in the sales dept saying that Auto Nation bought them out and to call back. 1 month later I speak with someone that tells me to try a different Land Rover because of the changes. I therefore called a different location 65 miles away. I decided to wait out the local one near me because I was unable to get service within one month at the farther location. 3 months later still having the warning and now another warning and I make a phone call to my local Land Rover after 3 calls within 1hour I finally speak to someone and they booked my car for service for 3weeks out. No cares about overheating or not shifting properly. Never again will I buy a Land Rover.
Stay Away from this Dealership - Cynthia Rodriguez
STAY AWAY FROM THIS DEALER......My experience at Land Rover Jaguar of Manhattan was the worst that I have ever experienced by far with any luxury car dealer. To begin, the dealership is undergoing construction and the place was dark and gloomy and very depressing. There was was a limited amount of vehicles available for customer viewing; staff morale was also sad and gloomy. Thomas was my sale rep and Moustafa was the finance manager. Both were inattentive throughout the process. I already knew what I wanted so I tried to steer away from focusing on the atmosphere. Nevertheless,, I decided on a RR and asked for the VIN to call it into my insurance company for a quote. This was on Monday. Tuesday I never heard from the dealership to at least follow up on my interest. Wednesday, I called and emailed in the a.m. and finally got a response around 5: 00 PM. I confirmed my interst and requested my vehicle for Friday the same week. On Thursday I received a call from the dealership, Thomas, who informed me that the vehicle had indeed arrived at the dealership and that I would be able to pick it up as scheduled. Thomas proceeded to then request my insurance information, which I found awkward, but I provided. A couple hours later I received a call from the insurance company stating that the dealership had called in insurance insurance for a vehicle with a VIN number different from what I had provided.
***Long story short, the dealership gave the vin for a car that was 1,000 less than the original car that I requested. They deceived me and tried to act as if they were doing me a favor. After I informed of what I had found out they said that they thought they were doing me a favor.
******Stay away from this dealership; they are not nice; they are deceitful and customer service and respect is non existent.
Scam; bait & switch - Jcrz
Agreed on a car and a price. Got there, no car, less expensive car, and wanted $300 more a month. Would NOT recommend to anyone!
Customer Care Issues - hlrlmm
My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues.
Land Rover Princeton