Traded RDX for MDX - KAN
Stopped to get info on vehicle to use as tow vehicle as I need more than the 1500# rated for RDX. Just as last buying experience with Steve O'John and Sonny Kahn, they were excellent. Charlie Patterson was very pleasant, knowledgeable professional as well!
Horrible customer service. - mayte
They were attentive when they sold me my car. Once we left the dealership and had questions about some of the electronics they would not return our calls. We had to call several times until finally could have an answer. Treated us like we didn't know what we were doing when in reality there was something wrong with the car. After that, when the car was 6 months old another thing broke. This time they have had it for 26 days because the part is not in. First they tell us they will call by a certain date and never did. When we called they could not give us a straight answer. We had to call Honda America to actually find out more about what was going on. The manager told us he would call us and we are still waiting for his call.
Do not buy from this dealer - Ginamedina21
DON'T BUY FROM HERE! I do not recommend this dealership not even to my worst enemy. I purchased my first financed car here. When I got there everyone was friendly and eager to sell me a car, I was excited when I did my paper work everything came back fine, so I was happy I left that night made it home the next day I was having serious problems with my car. The car was shutting off when I slowed down then the carpet was soaked in water. There was a leak in the car I called them they wanted me to bring it back in mind you i live in Tampa. So I brought the car in they kept my car for a week I call them Friday they told me come in pick up your car tomorrow I drive half way there to make sure my car is ready for pick up and Adam the manager tells me no the car isn't ready. I was so upset finally after 2 weeks later I get my car. They offer me a warranty for 6 months Adam said take it in no charge any issues. When it came time for my payment I went in to the place that approved me for the auto loan and it stated I owned double the amount because the interest rate was high I was never talked to about the interest rate or how many places they applied for a car load I checked my credit they went through 9 auto loan places but they never made me aware of this now my credit has 9 hard inquires. To top it off I'm 3 months down the road and my car is messed up once again and Adam won't even call me back. PLEASE DON'T BUY FROM AUTO NATION ACURA THEY ARE SCAMMERS AND TERRIBLE PEOPLE. So adding to my review I have called them over a 2 weeks and I have not got a call back these people are very rude and won't call you back. Considering taking legal action.
Total zerp - Jimmyjet
Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse customer service ever