Easy and friendly - Kgflowerchild
No pressure, Easy friendly process from start to finish. Had looked at car online went in tested it out was in and out in about 2 hours. They answered all of my questions.
Great Customer Service - TDavis50
I had the opportunity to trade in my car for a Buick. I started coming to Orange Buick Robert C. In service dept always took care of me. I am so I'm pressed with him, to where it is hard to have anyone else assist me. Then it really blew my mind when I came in Friday late 2/16/2016 to have service rep service my car per appointment. There was a gentleman that assisted me. His name is Mike. He not only asked me what the problem was with my car. I proceeded to tell him. Young man Mike worked on it his self. Now keep in mind I was late getting there. This young man impressed me so much that I had tears in my eyes, because I was so thankful. I realized you still have wonderful people in this big world. I would like to know his last name...
Great Experience for purchase of used car. - Mainer2
We were looking for a dependable used car and found it here at Phillips Buick. Our salesperson was Cat. She was great, she listened to what we wanted and made the whole buying process very easy. Would do business again at Phillips.
Outstanding customer service - Bkpcanes
Kyle is the best asset you have working there at Carl Black. What a wonderful service experience anyone could wish for. I will definitely recommend Carl Black and Kyle to all my family and friends. Thank you so much again for helping us with our vehicle and repairs, from the Petersons. Go Dolphins!!
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Horrible - JohnV
COMPLETELY blown away by this dealership.Needed some warranty work completed on my truck due to a power steering FAILURE. Dealship blamed my lift and tires then wanted to charge me 2200 dollars to fix it. Thank god rough county stands by there products and customers. I will never buy another GM product because of this dealership. I would recommend anyone go to them. Best part is I asked for a full report of how and why it was related to my lift In a written statement and I basically got a run around story on paper. Do not expect professionalism or quality customer service.
Deceiving acts - Gmc truck
Was very attentive and welcoming when purchasing a new vehicle. But once they had the sale, it all changed! Vehicle is a lemon, been at service dept many times. They do not acknowledge you with a good morning etc just a yes. Very infriendly service front end. Do not think I will ever purchase another vehicle from Danny Len gmc! I change cars every 2 years. I'll be going back to the foreign car market a much better built vehicle!!
Tire rebate debacle - can'tgetnosatisfaction
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.
Not such a straight deal - Oviedo Buyer
I was seriously considering purchasing a vehicle there. I did the test drive, they agreed to a good value on my trade, but then I saw the buyer's order. Somehow, there was a $995 "Vehicle Appearance" fee or something like that on the order. I was a bit thrown off by this. I spent a lot of time researching the vehicle online and I even made sure to read the fine print for those additional fees they like to add on. In Starling's case, that's a $799 dealer document fee and an electronic fee of $99. Of course, TTT is also extra.
I could swallow the dealer fee, which seems pretty standard in this area....the electronic fee seems a bit gutsy to me...but the $995 "Vehicle Appearance" fee was just too much.
When I saw the buyer's order and saw that $995 "Vehicle Appearance" fee, I asked about it. I was told that they do this to all vehicles. The salesman said it includes tinted windows for the front two doors, pin-striping, and nitrogen in the tires. Tinted windows certainly has value to me, but I have used a local guy for all my vehicles and the price is usually around $100 and I get to choose the darkness of the tint. While there is some real value here, it’s not $995 worth and I didn't see this fee until we sat down to talk numbers. .
If this fee were clearly disclosed online, I could have evaluated the deal and included that in my decision making before I drove 45 minutes to the dealership. I chose to walk away without additional negotiation.
I’ll say that they had a very aggressive price on the vehicle I was trying to buy and they had a good selection of vehicles.
They said they do this to all their vehicles. To me, it seems like another way for the dealer to add on dealer fees. In Starling's case, there's already $900 in document/processing fees, which is a bit steep. The additional $995 is very low value for the customer and in my opinion, is designed to allow them to advertise a deeper discount than the competition. Shop for the lowest out the door price and confirm all additional charges with any dealer before driving in to cut a deal.
Total zerp - Jimmyjet
Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse customer service ever