PLEASED - truck
It was a pleasure working with Roy on the purchase of my new Sierra 2500. Roy did a great job of explaining all the features in the cab and items of interest as we did a walk around. The sales and finance managers were also pleasant to work with. I enjoyed the overall easy going and hassle free environment. Kaiser has a great team.
Great Customer Service! - Tlg2
My family and I have purchased multiple vehicles from Orange Buick in the past. Will recommend Thomas to anyone looking to buy new or used! Always service our vehicles in the service shop from transmission replacements to oil changes and tires, addition of quick lane oil speed up the process. Just ask for Jake, will keep you informed and have your vehicle ready on time.
Great Experience for purchase of used car. - Mainer2
We were looking for a dependable used car and found it here at Phillips Buick. Our salesperson was Cat. She was great, she listened to what we wanted and made the whole buying process very easy. Would do business again at Phillips.
Helpful not 'Pushy' - ljvr
I have great respect for my sales person, Jonathon Gould at Ron Norris Buick-GMC. He was my contact person on a lead through my insurance company and walked me over to the Honda part of their dealership to assist me with test driving a used car on that lot. He introduced me to the owner who sat with me and answered questions and chatted while Jonathon gathered information for me and he made the credit application process super smooth. I was never pressured at this dealership but treated very courteously. Nice people making this competitive process easy.
Outstanding customer service - Bkpcanes
Kyle is the best asset you have working there at Carl Black. What a wonderful service experience anyone could wish for. I will definitely recommend Carl Black and Kyle to all my family and friends. Thank you so much again for helping us with our vehicle and repairs, from the Petersons. Go Dolphins!!
Good buying experence - Eddie
Picked out vehicle on the dealer web site, went for a test drive and left.
Did internet searches as to true market value, etc.
Returned to dealer, met with Kyle, Internet manager. Kyle was very accommodating, provider all dealer invoice information without hesitation. We came to a price I was satisfied with and purchase the truck. Kyle worked very hard to get me a price I was satisfied with. Recommend going to Danny Len Buick/ GMC in Mt Dora and working with Kyle.
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Tire rebate debacle - can'tgetnosatisfaction
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.
Not such a straight deal - Oviedo Buyer
I was seriously considering purchasing a vehicle there. I did the test drive, they agreed to a good value on my trade, but then I saw the buyer's order. Somehow, there was a $995 "Vehicle Appearance" fee or something like that on the order. I was a bit thrown off by this. I spent a lot of time researching the vehicle online and I even made sure to read the fine print for those additional fees they like to add on. In Starling's case, that's a $799 dealer document fee and an electronic fee of $99. Of course, TTT is also extra.
I could swallow the dealer fee, which seems pretty standard in this area....the electronic fee seems a bit gutsy to me...but the $995 "Vehicle Appearance" fee was just too much.
When I saw the buyer's order and saw that $995 "Vehicle Appearance" fee, I asked about it. I was told that they do this to all vehicles. The salesman said it includes tinted windows for the front two doors, pin-striping, and nitrogen in the tires. Tinted windows certainly has value to me, but I have used a local guy for all my vehicles and the price is usually around $100 and I get to choose the darkness of the tint. While there is some real value here, it’s not $995 worth and I didn't see this fee until we sat down to talk numbers. .
If this fee were clearly disclosed online, I could have evaluated the deal and included that in my decision making before I drove 45 minutes to the dealership. I chose to walk away without additional negotiation.
I’ll say that they had a very aggressive price on the vehicle I was trying to buy and they had a good selection of vehicles.
They said they do this to all their vehicles. To me, it seems like another way for the dealer to add on dealer fees. In Starling's case, there's already $900 in document/processing fees, which is a bit steep. The additional $995 is very low value for the customer and in my opinion, is designed to allow them to advertise a deeper discount than the competition. Shop for the lowest out the door price and confirm all additional charges with any dealer before driving in to cut a deal.
Total zerp - Jimmyjet
Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse customer service ever