Hassle free experience - Customer
I'm a busy person with little to no time to "shop" for cars. Mike was a great communicator without the typical hype that comes with high pressure salesmen. He even validated with me whether or not his communication style was working or whether I needed something different. Add to that the closing time required and I got the vehicle I wanted, at the price I wanted, without a doubt one of the best vehicle buying experiences I have had.
I have always hadn good service - Ann Beeman
I have always had good service with Tom in the service department. This time I had Brian and Nicole. They were very nice and very helpful. I recommend all three. Also Roger Menn was very good and very patient with me trying to make a decision. Robert has always been helpful on the phone.
Matt Miller - Mikexj700
Matt Miller is the Greatest car salesman of them all, hands down!!!!He is undoubtedly the most handsome of all Carl Black car salesman also!!!
Used to be good - iontiger62
I have done business with this dealership for the past 11 years. I have bought 2 cars from them and was pleased until recently. Getting my car serviced has been a terrible experience. I have a 2009 Pontiac Vibe that has a recall on the passenger side airbag. I have made appointments twice after being told that the parts were available for the repair. It is about a 40 mile round trip for me to travel to this dealership. Both times I arrived only to be told that oops! the parts weren't available. Now I am being told that my airbag will probably never be fixed because my model is no longer made. Really? When there is a major lawsuit over this issue? I find that hard to believe.
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Dealing with Fountain was a pleasant experience. Mike Willia - Peewee321
Dealing with Fountain was a pleasant experience. Mike Williams the Internet Sales Manager explained the costs involved in our purchase of a 2017 Acadia very clear and precise, no BS. The trade value they offer on our 2012 Terrain was generous. We would recommend Fountain to anyone and will be back in the future for our next purchase.
Nancy & John Starcher
Deceiving acts - Gmc truck
Was very attentive and welcoming when purchasing a new vehicle. But once they had the sale, it all changed! Vehicle is a lemon, been at service dept many times. They do not acknowledge you with a good morning etc just a yes. Very infriendly service front end. Do not think I will ever purchase another vehicle from Danny Len gmc! I change cars every 2 years. I'll be going back to the foreign car market a much better built vehicle!!
Tire rebate debacle - can'tgetnosatisfaction
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.
Repeated repairs for same problem but no resolve - Mr.F
I had a 2008 GMC Sierra truck that started having strange electrical problems while driving where the the gauges would bounce back and forth giving inaccurate readings. The speedometer would drop to zero and back to actual speed while driving at 70 mph and a clicking sound could be heard inside dash area. All electrical components were acting strangely, even the AC would come on at a different setting than what it would read on display and could not be turned of. I took truck to Ron Norris thinking a dealer would be most qualified for this kind of issue. The service department there was skeptical of the problems as I described and unsure what might be cause but speculated it being a control module. I left truck for repair. They called next day quoting the master control module needed to be replaced at a cost of roughly $700 and I approved repair. Truck was finished and I picked up later that day. A few days of driving later the exact same electrical issues starting happening. I called and explained, they said bring back in and they never had happen before. I dropped off again and they called and said another control module was apparently the problem now and needed $600 to replace. I reluctantly approved repair and picked up truck next day. A week later the issues were back again and another trip to dealership. This time it was a "master fuse" they said they missed first time causing problem. I asked about getting money back for the previous two repairs that did not fix problem and was offered only $200 back which I felt was not enough since they replaced parts that did not need replacing and were not the cause of problem. Too late apparently. They replaced fuse and I was on my way after third repair in 4 weeks. Two weeks later the exact same problems acted up again. This time I was not giving them another chance to charge me more for a repair job that did not resolve issue. I was forced to sell truck at a loss due to the multiple attempts to repair same issue without success. The worst part is I just paid the dealership over $1100 for repairs to the truck that did absolutely nothing for me as the problem continued. I feel they should have given me the full amount of the repair back since they did not fix the problem, I would have been fine with them putting my old parts back in since they were not the problem anyway. Also they did not have a loaner car program for me while my truck was in their shop 3 separate times making it very inconvenient. I would not recommend this dealership for repairs or anything after how I was charged for inferior work that was not needed and did not resolve the issue.
Not such a straight deal - Oviedo Buyer
I was seriously considering purchasing a vehicle there. I did the test drive, they agreed to a good value on my trade, but then I saw the buyer's order. Somehow, there was a $995 "Vehicle Appearance" fee or something like that on the order. I was a bit thrown off by this. I spent a lot of time researching the vehicle online and I even made sure to read the fine print for those additional fees they like to add on. In Starling's case, that's a $799 dealer document fee and an electronic fee of $99. Of course, TTT is also extra.
I could swallow the dealer fee, which seems pretty standard in this area....the electronic fee seems a bit gutsy to me...but the $995 "Vehicle Appearance" fee was just too much.
When I saw the buyer's order and saw that $995 "Vehicle Appearance" fee, I asked about it. I was told that they do this to all vehicles. The salesman said it includes tinted windows for the front two doors, pin-striping, and nitrogen in the tires. Tinted windows certainly has value to me, but I have used a local guy for all my vehicles and the price is usually around $100 and I get to choose the darkness of the tint. While there is some real value here, it’s not $995 worth and I didn't see this fee until we sat down to talk numbers. .
If this fee were clearly disclosed online, I could have evaluated the deal and included that in my decision making before I drove 45 minutes to the dealership. I chose to walk away without additional negotiation.
I’ll say that they had a very aggressive price on the vehicle I was trying to buy and they had a good selection of vehicles.
They said they do this to all their vehicles. To me, it seems like another way for the dealer to add on dealer fees. In Starling's case, there's already $900 in document/processing fees, which is a bit steep. The additional $995 is very low value for the customer and in my opinion, is designed to allow them to advertise a deeper discount than the competition. Shop for the lowest out the door price and confirm all additional charges with any dealer before driving in to cut a deal.