Great Experience - email4jeng
This was my third vehicle purchased there. Jimmy is great to work with. I also just love Lynn in the service department. All the people are nice and are not pushy. Thank you.
Great Service - Frank2427
Andre Frederick is very knowledgeable and made my whole experience fast smooth,They seem to have it all together at this Dealer.I Would definitely go back for my next vehicle, thanks Andre.
Outstanding customer service - Bkpcanes
Kyle is the best asset you have working there at Carl Black. What a wonderful service experience anyone could wish for. I will definitely recommend Carl Black and Kyle to all my family and friends. Thank you so much again for helping us with our vehicle and repairs, from the Petersons. Go Dolphins!!
Used to be good - iontiger62
I have done business with this dealership for the past 11 years. I have bought 2 cars from them and was pleased until recently. Getting my car serviced has been a terrible experience. I have a 2009 Pontiac Vibe that has a recall on the passenger side airbag. I have made appointments twice after being told that the parts were available for the repair. It is about a 40 mile round trip for me to travel to this dealership. Both times I arrived only to be told that oops! the parts weren't available. Now I am being told that my airbag will probably never be fixed because my model is no longer made. Really? When there is a major lawsuit over this issue? I find that hard to believe.
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Repeated repairs for same problem but no resolve - Mr.F
I had a 2008 GMC Sierra truck that started having strange electrical problems while driving where the the gauges would bounce back and forth giving inaccurate readings. The speedometer would drop to zero and back to actual speed while driving at 70 mph and a clicking sound could be heard inside dash area. All electrical components were acting strangely, even the AC would come on at a different setting than what it would read on display and could not be turned of. I took truck to Ron Norris thinking a dealer would be most qualified for this kind of issue. The service department there was skeptical of the problems as I described and unsure what might be cause but speculated it being a control module. I left truck for repair. They called next day quoting the master control module needed to be replaced at a cost of roughly $700 and I approved repair. Truck was finished and I picked up later that day. A few days of driving later the exact same electrical issues starting happening. I called and explained, they said bring back in and they never had happen before. I dropped off again and they called and said another control module was apparently the problem now and needed $600 to replace. I reluctantly approved repair and picked up truck next day. A week later the issues were back again and another trip to dealership. This time it was a "master fuse" they said they missed first time causing problem. I asked about getting money back for the previous two repairs that did not fix problem and was offered only $200 back which I felt was not enough since they replaced parts that did not need replacing and were not the cause of problem. Too late apparently. They replaced fuse and I was on my way after third repair in 4 weeks. Two weeks later the exact same problems acted up again. This time I was not giving them another chance to charge me more for a repair job that did not resolve issue. I was forced to sell truck at a loss due to the multiple attempts to repair same issue without success. The worst part is I just paid the dealership over $1100 for repairs to the truck that did absolutely nothing for me as the problem continued. I feel they should have given me the full amount of the repair back since they did not fix the problem, I would have been fine with them putting my old parts back in since they were not the problem anyway. Also they did not have a loaner car program for me while my truck was in their shop 3 separate times making it very inconvenient. I would not recommend this dealership for repairs or anything after how I was charged for inferior work that was not needed and did not resolve the issue.
Deceiving acts - Gmc truck
Was very attentive and welcoming when purchasing a new vehicle. But once they had the sale, it all changed! Vehicle is a lemon, been at service dept many times. They do not acknowledge you with a good morning etc just a yes. Very infriendly service front end. Do not think I will ever purchase another vehicle from Danny Len gmc! I change cars every 2 years. I'll be going back to the foreign car market a much better built vehicle!!
Tire rebate debacle - can'tgetnosatisfaction
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.
Not such a straight deal - Oviedo Buyer
I was seriously considering purchasing a vehicle there. I did the test drive, they agreed to a good value on my trade, but then I saw the buyer's order. Somehow, there was a $995 "Vehicle Appearance" fee or something like that on the order. I was a bit thrown off by this. I spent a lot of time researching the vehicle online and I even made sure to read the fine print for those additional fees they like to add on. In Starling's case, that's a $799 dealer document fee and an electronic fee of $99. Of course, TTT is also extra.
I could swallow the dealer fee, which seems pretty standard in this area....the electronic fee seems a bit gutsy to me...but the $995 "Vehicle Appearance" fee was just too much.
When I saw the buyer's order and saw that $995 "Vehicle Appearance" fee, I asked about it. I was told that they do this to all vehicles. The salesman said it includes tinted windows for the front two doors, pin-striping, and nitrogen in the tires. Tinted windows certainly has value to me, but I have used a local guy for all my vehicles and the price is usually around $100 and I get to choose the darkness of the tint. While there is some real value here, it’s not $995 worth and I didn't see this fee until we sat down to talk numbers. .
If this fee were clearly disclosed online, I could have evaluated the deal and included that in my decision making before I drove 45 minutes to the dealership. I chose to walk away without additional negotiation.
I’ll say that they had a very aggressive price on the vehicle I was trying to buy and they had a good selection of vehicles.
They said they do this to all their vehicles. To me, it seems like another way for the dealer to add on dealer fees. In Starling's case, there's already $900 in document/processing fees, which is a bit steep. The additional $995 is very low value for the customer and in my opinion, is designed to allow them to advertise a deeper discount than the competition. Shop for the lowest out the door price and confirm all additional charges with any dealer before driving in to cut a deal.
Total zerp - Jimmyjet
Total run around. Broke my dashboard trying to figure out what was wrong with radio/gps. Denied it. Manager said they would fix. Then didn't. Worse customer service ever