Pleasant Experience...Darren - dfederico55
I researched a pre-owned 2015 Subaru WRX online that was recently traded. My initial contact with Davis Acura was via email with Amy Schmerbeck....who was great to work with. Amy was professional and responsive. When I arrived at the dealership to test drive the Subaru, I brought my 16 year old son with me. Ken McDaniel met us outside at the car, and while I was on the phone, I saw him introduce himself to my son and shake his hand. I have been at other establishments where due to his young age, he is sometimes ignored. Ken was great....made a copy of my license and said take it for a test drive. My son asked me, "isn't he coming with us"? From the very beginning Davis Acura and Ken specifically was a low...no pressure establishment. I actually took the car out twice with no questions. I bought the car the same day...there was the typical negotiation process...but at no time did I feel pressured or uncomfortable and ultimate deal was fair. I am a long time Acura owner and when my wife's 2014 MDX is ready to be traded, I would go back to this dealership to work with Ken. To note...it is located an hour away from my home. Great learning experience for my son, as he was with me the entire time....in his words..."Ken was great to work with and we need to give him high marks"....obviously, I agreed.
Refreshingly straightforward - Bassetmom
Professional and treated me as though I had some intelligence, which was refreshing for a car dealership. Fastest transaction ever for a car. Would buy from Ahmed again.
Pleasant buying experience. - phantom6
Jared Miller was our sales representative. He was friendly, knowledgeable and very low pressure. Our discussions with the sales manager, Eoin Welshe, were pleasant and good-humored. Time was taken to ensure that all our questions were satisfactorily answered.
As a senior citizen I can honestly say this was the most pleasant and unhurried buying experience we have ever had.
Recall - Hrubin
After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.
friendly guided - yunheej
I forgot to bring my car registration card, but she let me know how I can get it, and wait for me so that I can get the car inspection within a day.
Happy Veloster customer - cheri.darl
I came to hertrich with the intention to only test drive a Veloster. James greeted me at the door. I told him I was car hunting and was interested in the Veloster rally edition. We discussed what I was interested in and what other cars I wanted to check out. He offered a test drive of a base turbo Veloster. I enjoyed the car and was satisfied with that model,although that was not the model I wanted. He did a search on the R spec in white and we found one within the mileage limits. He asked if I wanted him to run some numbers, without feeling pressured ,I agreed. To make a long story short, I got my Veloster R spec in white at a reasonable payment. It's been about 2 weeks since I brought the car home and I love it more each day. The total buyers experience was awsome and I will refer James to anyone I know that wants to buy a new car.
Outstanding Experience - Rie
My husband and I recently leased a new Acura RDX at Montgomeryville Acura. We had a great experience and were treated fairly and respectfully through out the entire process.
Routine service and state inspection - Shaz
I came in for routine service along with PA state inspection . The service was completed on time with no surprises while checking out.The staff was helpful and friendly.
Worst customer service - KevinM
Howard Leopold provided the worst customer service I've had in years. My wife and I walked out in 15 minutes. I had already test driven an Acura, so instead of selling me, he dove into price negotiation. He acted like I was wasting his time. He had a hard price and would not budge. When I explained it was simply too high, instead of discussing a different package, or different car, he got up and walked out of the office. My wife and I were confused. He didn't say good bye, he didn't shake my hand, he just left. We waited around and he didn't come back. He moved on to another customer! I was FLOORED by his behavior.
I smell a rat - XinChen
Few weeks ago,my honda minivan's steering wheel shakes while go over 70m/hr.so took it in asked for alignment. I was told the front brake pads and the rooters are causing the problem..OK,put the new ones in then.the service advisor said:"I will take care you."waited 3 hours,total charged $550 with alignment .labor costs $300,parts $250.
Few days later got on the highway.guess what,same problem.took it in again.they told me the wheels were out of balance.they rebalanced the wheel ,and no shaking anymore.then I realized last time they not only didn't do that alignment,they didn't even bother to balance the wheels.just charge me and sent me on my way.and then the service guy told me the rear brake and rooters were bad too.OK ,do it then,it's on the jack already.waited 5 hours.total charge $490.labor $200.parts $290.Quote from the service advisor:"it's not cheap!"sure,top service comes with top prices,as long as it is a honest way.both time they won't give me a quote,just go ahead to get on it.
My wife took her MDX in for oil chang couple times, the car has around 50K miles on it.always been told to do something else.had rear deferential fluid changed.later she told me:"I don't even know what it is,but they sound so critical ."now I'm getting the idea maybe they did not even do that fluid change,just charge her and sent her out of the door the same way as me.
Dissapointed - Kjpantano
I came to this dealership looking to purchase a used vehicle in their inventory. Immediately after arriving at the dealership I was greeted by the friendly staff that helped me find a salesperson so I could test drive and look at the used vehicle I was interested in. The salesman that helped me was very friendly and understanding of my situation with financing the vehicle. We drove the vehicle then returned to discuss pricing and other vehicle details. After going over different numbers I explained to the salesman that I was going to be cosigning with a family member on the vehicle purchase and would return later to finish the deal. He had then told me to keep in touch, giving me his business card telling me that I could reach him by text message or phone call. Later on that day I texted the salesman asking if there was anyway that I could leave a deposit on the vehicle being that I was interested in it. He replied and told me that he would get back to me with details and told me to fill out the online application for financing with the family member I would be cosigning with so that we can have all the information ready and processed for when I returned. I then proceeded to fill out the online application for financing. The next day goes by and I still had heard nothing back. Another day goes by and I received a phone call about the vehicle being sold. I was very disappointed and angry to hear this news. I was frustrated because I had filled out an application for credit and was not even aware that another customer was interested in the same vehicle. The salesman never had gotten back to me about putting a deposit on the vehicle and never bothered to tell me that someone else was interested in the vehicle let alone give me information on the status of my financial application. If I had known this information, I would have returned to place a deposit on the vehicle sooner.
Unreliable dealership, disconnected/misaligned departments - NewToAcura2015
This dealership wasted our very precious time and energy and made us forego much better deals elsewhere. They frustrated us by their sales people giving us wrong (lower) quotes to convince us to come to their dealership in person. Their finance department was completely unaware of what Sales was doing/quoting to customers and would not agree on the numbers when we were ready to put deposit. From our end we took every precaution to have things in writing in emails but they just wont honor any such commitments and stopped answering phone calls and emails once their finance department came into the picture. Be very careful when interacting with this dealership and double/triple check facts before proceeding further - things in reality may be very different than what they make you believe on phone or early in sales cycle.
Poor Customer Service - T-Mac100
My boyfriend and I purchased a car from this dealership over the weekend. The buying process went smoothly and the internet sales manager and sales associate were friendly. We were able to drive the car off the lot that evening. We returned on Monday to finalize some open transaction issues. While there, we explained one of the two car key remotes had a dead battery and requested that they change it. It was explained that their service department was closed that day so they couldn't replace the battery. We explained that we lived over an hour away and if we could leave the key to have shipped back to us or if they could ship a new battery in which they said no. They did not offer any other way to resolve this issue. On Tuesday, I called the sales associate thinking he could give us better customer service considering we just bought a car from him two days prior. He suggested we could either return to the dealership or since we live so far away that we should go to radio shack, buy the battery, and install it ourselves. When I said we didn't know where the battery even went, he said "You can Google it". The problem is that I shouldn't have to Google how to do anything if I just bought a CAR from you. Why are you giving key remotes with dead batteries to new customers and then blowing them off once a deal is made? When I explained that the least they could have done on Monday was given us a battery from the other hundreds of remotes they had available for test driving cars that day, he said it wouldn't have been a new battery in which I had to point out that it is better than a DEAD battery. It is a shame that this dealership would rather risk receiving bad reviews from my boyfriend and I, plus his family who also witnessed what happened, rather than replace a battery in a key remote. I would not recommend this dealership to anyone even if they were giving away free cars.
Very very upset - unhappy
I took my car to price Acura for a replacement water pump and an oil change.Im not going to go into all the details because I want to contact B.B.B first and a lawyer but to make my long story short they stripped something while changing my oil,now my car is leaking oil and after paying a crazy amount to have my water pump changed on a car I haven't even had for a year that for them to fix it the RIGHT way would be 500 plus dollars,huh?why should I have to fix what they broke?! So they tried to tell me it was already stripped.O.K if was then why wasn't I dripping oil before I brought it there?They refused to fix what they messed up without charging me for and wouldn't even give me a discount on getting it fix,so finally I took my car dripping oil and all to another dealer.,and guess what they already knew that a power drill was used forcefully on it that's why it wouldn't screw back in.