Excellent Staff and Customer Service! - jimcas14
Steve Felker and Dan Connor were a pleasure to do business with. They were very professional, knowledgeable and personable. They gave me a great deal that no other Acura Dealer could ever match. After Steve explained all their incentives you get when you buy a car at Davis Acura, I could not believe what they gave me for my trade in and how they worked with me to get the payment I needed to be. With that said, I would definitely recommend Davis Acura not only to all my family, friends and coworkers, but to everyone who is looking to buy a new/lease or pre-owned certified Acura.
great service!!! knowledge and efficiency! - love my acura
the team at Acura is great - you will experience knowledge, trust and efficient experience.
DJ (our sales associate) was so great to work with - transparent and passionate about cars.
17 years of great service at Lehigh Valley Accura - OneHappyGrandma
I've had my 1999 Acura 3.2TL for over 17 years and have never taken it anywhere else for service. I've always felt confident that they recommend only the service that is necessary, and they do a great job. I bought this car when the dealership was in Whitehall; and I was dismayed when they moved to Lehigh St., because it made my drive that much longer. But it's worth it, I would't consider taking it anywhere else.
Great Deals and Great Service - Really!! - HondaBuyerNow
Great experience at Boardwalk Acura twice in the past few months. First, my son leased a 2016 Acura MDX Tech and received an extremely great deal. Then today Dec 2nd, I just bought a 2017 Acura TLX Tech for the wife. It was an easy pleasurable transaction. It was a deal that really couldn't be beat, and believe me I shopped it. Sonny Botto, the sales manager, is really one of the best people in the car business that you'll ever meet (in my opinion) and I have met more than enough. Susan in the service department is also one of the best in the business. Before you buy any where else give them a try, I am almost positive you will be glad you did. Thanks again guys we love the cars. Sincerely, Scott & Laura
Great service as always - Bob
The team at Ardmore is always friendly, efficient and courteous. Easy appointment scheduling, quick turnaround at appointment, great follow up and easy pick up. Great as always!
GREAT SERVICE - msch2613
HERBERT WAS VERY PROFESSIONAL AND EASY TO TALK TO AND EXPLAIN OUR SITUATION IN ORDER TO FIND THE BEST VEHICLE TO ACCOMMODATE US AND OUR LIFESTYLE. THANK YOU
Glad we made the drive to West Chester - Keith1234
Our family had an exceptional experience and we are glad to have made the drive to West Chester. We purchased a Pre-Owned Acura. Oetu and the dealership staff were terrific in helping us find the perfect care. We will return for future purchases. Thanks again
No callback - chadohyun1
I left three messages for Mike Greco because I wanted to see if he'd meet/beat a deal I had with a competitor. This was for a family member that was closer to his dealership. Got no calls back from him after multiple attempts to email, vm, and explaining my specific situation to the receptionist. I just wanted a simple yay or nay response from him. Got zero response. Perhaps they treat local customers with better service. Took delivery Saturday for a 2017 RDX at the competing dealership.
Montgomeryville Acura spoils me for every other dealership! - LK
I bought my first Acura in 2001 and this dealership has been spoiling me ever since! This week, I called Frank (I always call Frank when I need a catch!) because one of our cars died and he found us the perfect car, in our price range. I could not have asked for more! He told me he looked for the car he would buy for his own family. Frank is someone who truly loves his job and the people he helps. He made the process easy and joyful! Frank sold me my first Acura in 2001 and I will continue buying cars from him as long as I can!
Jim made the process to buy our car easy and painless. He knew we were "friends" of the dealership and treated us as such.
Russ has been my service advisor since my first car. I compare every other dealership service department to him. He is truthful, considerate, and dependable.
Dissapointed - Kjpantano
I came to this dealership looking to purchase a used vehicle in their inventory. Immediately after arriving at the dealership I was greeted by the friendly staff that helped me find a salesperson so I could test drive and look at the used vehicle I was interested in. The salesman that helped me was very friendly and understanding of my situation with financing the vehicle. We drove the vehicle then returned to discuss pricing and other vehicle details. After going over different numbers I explained to the salesman that I was going to be cosigning with a family member on the vehicle purchase and would return later to finish the deal. He had then told me to keep in touch, giving me his business card telling me that I could reach him by text message or phone call. Later on that day I texted the salesman asking if there was anyway that I could leave a deposit on the vehicle being that I was interested in it. He replied and told me that he would get back to me with details and told me to fill out the online application for financing with the family member I would be cosigning with so that we can have all the information ready and processed for when I returned. I then proceeded to fill out the online application for financing. The next day goes by and I still had heard nothing back. Another day goes by and I received a phone call about the vehicle being sold. I was very disappointed and angry to hear this news. I was frustrated because I had filled out an application for credit and was not even aware that another customer was interested in the same vehicle. The salesman never had gotten back to me about putting a deposit on the vehicle and never bothered to tell me that someone else was interested in the vehicle let alone give me information on the status of my financial application. If I had known this information, I would have returned to place a deposit on the vehicle sooner.
Worst customer service - KevinM
Howard Leopold provided the worst customer service I've had in years. My wife and I walked out in 15 minutes. I had already test driven an Acura, so instead of selling me, he dove into price negotiation. He acted like I was wasting his time. He had a hard price and would not budge. When I explained it was simply too high, instead of discussing a different package, or different car, he got up and walked out of the office. My wife and I were confused. He didn't say good bye, he didn't shake my hand, he just left. We waited around and he didn't come back. He moved on to another customer! I was FLOORED by his behavior.
Unreliable dealership, disconnected/misaligned departments - NewToAcura2015
This dealership wasted our very precious time and energy and made us forego much better deals elsewhere. They frustrated us by their sales people giving us wrong (lower) quotes to convince us to come to their dealership in person. Their finance department was completely unaware of what Sales was doing/quoting to customers and would not agree on the numbers when we were ready to put deposit. From our end we took every precaution to have things in writing in emails but they just wont honor any such commitments and stopped answering phone calls and emails once their finance department came into the picture. Be very careful when interacting with this dealership and double/triple check facts before proceeding further - things in reality may be very different than what they make you believe on phone or early in sales cycle.
Poor Customer Service - T-Mac100
My boyfriend and I purchased a car from this dealership over the weekend. The buying process went smoothly and the internet sales manager and sales associate were friendly. We were able to drive the car off the lot that evening. We returned on Monday to finalize some open transaction issues. While there, we explained one of the two car key remotes had a dead battery and requested that they change it. It was explained that their service department was closed that day so they couldn't replace the battery. We explained that we lived over an hour away and if we could leave the key to have shipped back to us or if they could ship a new battery in which they said no. They did not offer any other way to resolve this issue. On Tuesday, I called the sales associate thinking he could give us better customer service considering we just bought a car from him two days prior. He suggested we could either return to the dealership or since we live so far away that we should go to radio shack, buy the battery, and install it ourselves. When I said we didn't know where the battery even went, he said "You can Google it". The problem is that I shouldn't have to Google how to do anything if I just bought a CAR from you. Why are you giving key remotes with dead batteries to new customers and then blowing them off once a deal is made? When I explained that the least they could have done on Monday was given us a battery from the other hundreds of remotes they had available for test driving cars that day, he said it wouldn't have been a new battery in which I had to point out that it is better than a DEAD battery. It is a shame that this dealership would rather risk receiving bad reviews from my boyfriend and I, plus his family who also witnessed what happened, rather than replace a battery in a key remote. I would not recommend this dealership to anyone even if they were giving away free cars.
Very very upset - unhappy
I took my car to price Acura for a replacement water pump and an oil change.Im not going to go into all the details because I want to contact B.B.B first and a lawyer but to make my long story short they stripped something while changing my oil,now my car is leaking oil and after paying a crazy amount to have my water pump changed on a car I haven't even had for a year that for them to fix it the RIGHT way would be 500 plus dollars,huh?why should I have to fix what they broke?! So they tried to tell me it was already stripped.O.K if was then why wasn't I dripping oil before I brought it there?They refused to fix what they messed up without charging me for and wouldn't even give me a discount on getting it fix,so finally I took my car dripping oil and all to another dealer.,and guess what they already knew that a power drill was used forcefully on it that's why it wouldn't screw back in.