Purchase of 2017 MDX - tkovalcik
I inquired over the internet and initially met with Janice Brunetti. She sent me some basic information and I came in to test drive with Steve Felker. Steve and Janice were awesome. Great pricing on the new vehicle and my trade in. They gave me a good price first and I didnt have to haggle. All the people at the dealership were polite and looking forward to testing out the service department for oil changes.
service and support like no other - pwong
I was there for 5 hours to purchase a Acura MDA pre-certified from 2 pm. It was a great car. Just that I have two kids with me and I wish they have better kids TV selection and so as adult. the snack bar and coca drinks could be refilled. Other than that, it was great and I will go again.
Always Spot On! - ZDX Fan
I have always had an excellent experience at this dealership for service. They always get me in quickly when scheduling an appointment, I usually tend to wait, as I can work on my laptop in their very nice waiting area, service is always prompt, courteous, and done right the first time!
Recall - Hrubin
After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.
Acura Service - Mclefevre
My service was excellent snd completed in a timely fashion. I had a scheduled appointment snd did not need to wait.. The cost was reasonable and I would recommend this service to all Acura owners.
Excellence in customer service - Renee1624
THANK YOU SO MUCH FOR INCREDIBLE CUSTOMER SERVICE!!! Rachel your the BOMB! My sunroof was left open during the snow and wouldn't close. I arrived VERY upset, and the techichan Eli came right over and started assessing the car. Rachel came out and cut her finger trying to assist Eli... Acura sat me in the waiting room,axe me feel like family and cleaned out the snow, vacuumed, and dried the interior.. FOR FREE!!!! Shannon at the desk was pleasant and made my wait enjoyable! You guys deserve 10 Gold stars for your service today!
Outstanding Experience - Rie
My husband and I recently leased a new Acura RDX at Montgomeryville Acura. We had a great experience and were treated fairly and respectfully through out the entire process.
Excellent Service - SeePat3
As a 1st time customer speaking with Stuart, I was impressed and satisfied with his patience, responses and professionalism to ensure that I received good service.
No callback - chadohyun1
I left three messages for Mike Greco because I wanted to see if he'd meet/beat a deal I had with a competitor. This was for a family member that was closer to his dealership. Got no calls back from him after multiple attempts to email, vm, and explaining my specific situation to the receptionist. I just wanted a simple yay or nay response from him. Got zero response. Perhaps they treat local customers with better service. Took delivery Saturday for a 2017 RDX at the competing dealership.
Dissapointed - Kjpantano
I came to this dealership looking to purchase a used vehicle in their inventory. Immediately after arriving at the dealership I was greeted by the friendly staff that helped me find a salesperson so I could test drive and look at the used vehicle I was interested in. The salesman that helped me was very friendly and understanding of my situation with financing the vehicle. We drove the vehicle then returned to discuss pricing and other vehicle details. After going over different numbers I explained to the salesman that I was going to be cosigning with a family member on the vehicle purchase and would return later to finish the deal. He had then told me to keep in touch, giving me his business card telling me that I could reach him by text message or phone call. Later on that day I texted the salesman asking if there was anyway that I could leave a deposit on the vehicle being that I was interested in it. He replied and told me that he would get back to me with details and told me to fill out the online application for financing with the family member I would be cosigning with so that we can have all the information ready and processed for when I returned. I then proceeded to fill out the online application for financing. The next day goes by and I still had heard nothing back. Another day goes by and I received a phone call about the vehicle being sold. I was very disappointed and angry to hear this news. I was frustrated because I had filled out an application for credit and was not even aware that another customer was interested in the same vehicle. The salesman never had gotten back to me about putting a deposit on the vehicle and never bothered to tell me that someone else was interested in the vehicle let alone give me information on the status of my financial application. If I had known this information, I would have returned to place a deposit on the vehicle sooner.
Worst customer service - KevinM
Howard Leopold provided the worst customer service I've had in years. My wife and I walked out in 15 minutes. I had already test driven an Acura, so instead of selling me, he dove into price negotiation. He acted like I was wasting his time. He had a hard price and would not budge. When I explained it was simply too high, instead of discussing a different package, or different car, he got up and walked out of the office. My wife and I were confused. He didn't say good bye, he didn't shake my hand, he just left. We waited around and he didn't come back. He moved on to another customer! I was FLOORED by his behavior.
Unreliable dealership, disconnected/misaligned departments - NewToAcura2015
This dealership wasted our very precious time and energy and made us forego much better deals elsewhere. They frustrated us by their sales people giving us wrong (lower) quotes to convince us to come to their dealership in person. Their finance department was completely unaware of what Sales was doing/quoting to customers and would not agree on the numbers when we were ready to put deposit. From our end we took every precaution to have things in writing in emails but they just wont honor any such commitments and stopped answering phone calls and emails once their finance department came into the picture. Be very careful when interacting with this dealership and double/triple check facts before proceeding further - things in reality may be very different than what they make you believe on phone or early in sales cycle.
Poor Customer Service - T-Mac100
My boyfriend and I purchased a car from this dealership over the weekend. The buying process went smoothly and the internet sales manager and sales associate were friendly. We were able to drive the car off the lot that evening. We returned on Monday to finalize some open transaction issues. While there, we explained one of the two car key remotes had a dead battery and requested that they change it. It was explained that their service department was closed that day so they couldn't replace the battery. We explained that we lived over an hour away and if we could leave the key to have shipped back to us or if they could ship a new battery in which they said no. They did not offer any other way to resolve this issue. On Tuesday, I called the sales associate thinking he could give us better customer service considering we just bought a car from him two days prior. He suggested we could either return to the dealership or since we live so far away that we should go to radio shack, buy the battery, and install it ourselves. When I said we didn't know where the battery even went, he said "You can Google it". The problem is that I shouldn't have to Google how to do anything if I just bought a CAR from you. Why are you giving key remotes with dead batteries to new customers and then blowing them off once a deal is made? When I explained that the least they could have done on Monday was given us a battery from the other hundreds of remotes they had available for test driving cars that day, he said it wouldn't have been a new battery in which I had to point out that it is better than a DEAD battery. It is a shame that this dealership would rather risk receiving bad reviews from my boyfriend and I, plus his family who also witnessed what happened, rather than replace a battery in a key remote. I would not recommend this dealership to anyone even if they were giving away free cars.
Very very upset - unhappy
I took my car to price Acura for a replacement water pump and an oil change.Im not going to go into all the details because I want to contact B.B.B first and a lawyer but to make my long story short they stripped something while changing my oil,now my car is leaking oil and after paying a crazy amount to have my water pump changed on a car I haven't even had for a year that for them to fix it the RIGHT way would be 500 plus dollars,huh?why should I have to fix what they broke?! So they tried to tell me it was already stripped.O.K if was then why wasn't I dripping oil before I brought it there?They refused to fix what they messed up without charging me for and wouldn't even give me a discount on getting it fix,so finally I took my car dripping oil and all to another dealer.,and guess what they already knew that a power drill was used forcefully on it that's why it wouldn't screw back in.