Awesome - Jenn R Wheeler
I went in Acura under the impression I wasn't gonna do a trade! I met Jerry when I went in & expressed my concerns with him! He sat me down went over the different SUVs & I really wanted MDX but Jerry my salesman said to do what I needed I really should do the RDX! Showed me the SUV & I really like it & it fits in my price range & honestly the MDX would be too big for me! So when I'm ready to upgrade to a newer model I will go back! Jerry & Eric are awesome guys to work with! If they can't do the deal they will tell you upfront instead of putting you in a car that you can not afford! Thanks again guys for getting me out of my nightmare!!
Love my new Acura - Lyn123
Salesperson was attentive, knowledgeable and cheerful. Alex's follow up, availability, and professionalism was greatly appreciated. He returned calls promptly, even on his days off.
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There is no dealership or service depatment better - 2011MDX2013
What can I say. Rex Weaver is the epitome of what a Service Director is. he is completely customer focused like no other service director i have ever dealt with. His philosophy trickles down to all his employees. In all the years that we have been taking our cars to Vinart Acura, for inspections, repairs, etc. I have NEVER had to take my car back because the job was not done correctly the first time. That is rare today.
Andy Wright runs a top notch operation and I have recommended to anyone that will listen to me that they should purchase their cars nowhere else but at the Vinart dealerships. Our family are lifetime customers!
Recall - Hrubin
After waiting 11 months, I finally had my recalled air bag replaced today. I realize that the dealer needs to get the new parts from Honda but it should not be the responsibility of the owner to locate the necessary replacement parts. I've called the service department several times over the past year and have been told the the replacements were not in stock and that I should call Acura directly. This happened again last Friday and when I then followed up directly with Acura customer service I was told that the parts were indeed in stock and could be sent immediately to dealers. I then called Boardwalk and lo and behold the replacement was done today. The service was performed quickly along with a car wash and was more than satisfactory today but I don't think that I should have been tasked with locating the new air bag replacement. After all, I am the customer and should not been involved in this recall other than to have been asked to bring my car in for prompt servicing.
Returning to Genesis - jimfouss
I love the interior. Quality in every respect. The V-6 engine is very smooth. Also, I have previous experience with dealership and have been very satisfied.
POOR CUSTOMER SERVICE - Sonny3592
I visited Acura Montgomeryville for an oil change. When I walked in I was not greeted by staff. When my car was ready I noticed they washed it, but didn't dry it off so there were water stains all over. My vehicle is black so it was really noticeable. I asked Jay Hearn why my vehicle wasn't properly dried off. He replied they don't do that. I told him I usually go to Acura of Ardmore and they have staff to wipe the vehicles dry. He responded "we're not affiliated with them." I told him that is poor customer service and I will never bring my car back to this location!
Deceitful Sales tactics - SixersFan
Via Consumer Reports i requested a price and the immediately send me one that looked fair. The head of sales Jamie Difebo emailed me separately with a VIN Number in Stock, confirming the price and assuring me there were "No tricks, hidden fees, or embedded rebates"
I took off early and went to buy it When i got there they did not have the car on the lot and said that they could not honor the price because it included a $1000 Lease rebate and I wanted to purchase the vehicle. They could not understand why I was upset and refused to give me the keys to my car they took to evaluate for a trade in. Unbelievably poor service!!
Great service as always - sil123
I'm extremely satisfied both with my MDX and with the service I've received the last couple of years.
They're always timely and efficient, and I highly recommend them to anyone thinking of getting an acura.
Good until dealership began harrassment - Terri
I have purchased 2 Acura MDX vehicles from this dealership. Considering that the Montgomeryville dealership is 5 minutes from my home and that this dealership is 30 minutes from my home, I was obviously very happy with this dealership. That was until they developed a plan of customer harassment. Someone at the dealership came up with the brilliant idea to continually harass former customers and try to convince them to trade in their 2 - 3 year old car for a brand new car thus starting or extending and prolonging the cycle of car payments endlessly! (If I wanted that then I would have opted for a lease.) When I told Jeff Sanders that I was not interested, he continued to call me again with the same ridiculous ploy and became indignant when I told him that I had already told him that I was not interested! Now, 2 years later, not a week goes by where I don't receive a letter, email or phone call about the "great deal" that this dealership is offering me! Obviously their cars are not selling very well so they need to harass former customers. My husband and I have decided that we will shop elsewhere next time!!! We suggest you do the same!
Buy your next car here! - Terrilljes
I had an awesome experience at Acura of Turnersville today! I drove for over three hours to work with Mike Thiel, Joe Williams and Harry Nann. They worked with me to make sure I got the car of my dreams in a timely, professional and friendly manner. I would recommend anyone looking for a new or pre-owned vehicle to go see Mike. Acura Turnersville will make sure you are beyond happy!!
I smell a rat - XinChen
Few weeks ago,my honda minivan's steering wheel shakes while go over 70m/hr.so took it in asked for alignment. I was told the front brake pads and the rooters are causing the problem..OK,put the new ones in then.the service advisor said:"I will take care you."waited 3 hours,total charged $550 with alignment .labor costs $300,parts $250.
Few days later got on the highway.guess what,same problem.took it in again.they told me the wheels were out of balance.they rebalanced the wheel ,and no shaking anymore.then I realized last time they not only didn't do that alignment,they didn't even bother to balance the wheels.just charge me and sent me on my way.and then the service guy told me the rear brake and rooters were bad too.OK ,do it then,it's on the jack already.waited 5 hours.total charge $490.labor $200.parts $290.Quote from the service advisor:"it's not cheap!"sure,top service comes with top prices,as long as it is a honest way.both time they won't give me a quote,just go ahead to get on it.
My wife took her MDX in for oil chang couple times, the car has around 50K miles on it.always been told to do something else.had rear deferential fluid changed.later she told me:"I don't even know what it is,but they sound so critical ."now I'm getting the idea maybe they did not even do that fluid change,just charge her and sent her out of the door the same way as me.
Unreliable dealership, disconnected/misaligned departments - NewToAcura2015
This dealership wasted our very precious time and energy and made us forego much better deals elsewhere. They frustrated us by their sales people giving us wrong (lower) quotes to convince us to come to their dealership in person. Their finance department was completely unaware of what Sales was doing/quoting to customers and would not agree on the numbers when we were ready to put deposit. From our end we took every precaution to have things in writing in emails but they just wont honor any such commitments and stopped answering phone calls and emails once their finance department came into the picture. Be very careful when interacting with this dealership and double/triple check facts before proceeding further - things in reality may be very different than what they make you believe on phone or early in sales cycle.
Dissapointed - Kjpantano
I came to this dealership looking to purchase a used vehicle in their inventory. Immediately after arriving at the dealership I was greeted by the friendly staff that helped me find a salesperson so I could test drive and look at the used vehicle I was interested in. The salesman that helped me was very friendly and understanding of my situation with financing the vehicle. We drove the vehicle then returned to discuss pricing and other vehicle details. After going over different numbers I explained to the salesman that I was going to be cosigning with a family member on the vehicle purchase and would return later to finish the deal. He had then told me to keep in touch, giving me his business card telling me that I could reach him by text message or phone call. Later on that day I texted the salesman asking if there was anyway that I could leave a deposit on the vehicle being that I was interested in it. He replied and told me that he would get back to me with details and told me to fill out the online application for financing with the family member I would be cosigning with so that we can have all the information ready and processed for when I returned. I then proceeded to fill out the online application for financing. The next day goes by and I still had heard nothing back. Another day goes by and I received a phone call about the vehicle being sold. I was very disappointed and angry to hear this news. I was frustrated because I had filled out an application for credit and was not even aware that another customer was interested in the same vehicle. The salesman never had gotten back to me about putting a deposit on the vehicle and never bothered to tell me that someone else was interested in the vehicle let alone give me information on the status of my financial application. If I had known this information, I would have returned to place a deposit on the vehicle sooner.
Very very upset - unhappy
I took my car to price Acura for a replacement water pump and an oil change.Im not going to go into all the details because I want to contact B.B.B first and a lawyer but to make my long story short they stripped something while changing my oil,now my car is leaking oil and after paying a crazy amount to have my water pump changed on a car I haven't even had for a year that for them to fix it the RIGHT way would be 500 plus dollars,huh?why should I have to fix what they broke?! So they tried to tell me it was already stripped.O.K if was then why wasn't I dripping oil before I brought it there?They refused to fix what they messed up without charging me for and wouldn't even give me a discount on getting it fix,so finally I took my car dripping oil and all to another dealer.,and guess what they already knew that a power drill was used forcefully on it that's why it wouldn't screw back in.
Precision Acura of Princeton