Could not have been better NO PRESSURE which is common - Walsh,Jim
We were referred to Bob Prato by a relative who,has dealt with Bob in the past.We couldn't have been more pleased.Bob is professional in all aspects of dealing with clients and make them feel important.This is a trait that is not evidenced in many dealerships.Needless to say,my wife was able to obtain the exact car she wanted and with no inconvenience.In the future if we are again looking for a Lexus it will be Bob who we seek out.Also,we will refer Bob to relatives and friends who may be in the market. Jim and Barbara Walsh
Outstanding Experience! - dpresearch
The "art of the deal" could not have been more smoother and painless! From the minute we walked in we were met with professional, knowledgeable and friendly employees. Our sales person, Viral Patel, was amazing. His demeanor made us feel like we were not going to leave without the best deal and that proved true. Viral was a no pressure sales person who gave us the facts and worked with us to make my 5th Lexus purchase seamless.
Certified Wreck and Relationship Repaired - Lexus Hybrid
Recently, I had an unfortunate experience when I visited Lexus of Chester Springs to test drive with intentions of purchasing a Lexus 450h. After writing my review detailing my experiencing I was contacted by Andrew Greim, General Sales Manager. Andrew sincerely apologized for the mishap on behalf of the dealership and gave an explanation of what occurred. Andrew offered to correct the situation and make things right to meet my original expectations to my satisfaction. Not only did he meet my expectations, but he exceeded them. He had the car repaired (at the dealerships expense), detailed, and delivered to me at over 140 miles one way. He sent two drivers (one for the return trip in the event I purchased the car), one of which was a technical expert on the operations of the car and its features. Both drivers, Jeremy and Keith, were pleasant and professional and easy to deal with. They took the time to go on an extensive test ride and patiently explained every feature the car has to offer including personally setting up our communications and Bluetooth devices. The spent over two hours with us to complete the transaction and ensure we were completely satisfied even though they were facing a 2 1/2 hour return trip. The 2013 Lexus 450h I purchased looked and drove like it came off the showroom floor. Without Andrew's intervention and professional salesmanship, I would still be searching for the right vehicle. Hats off to Lexus of Chester Springs for getting a second chance and doing the right thing. Thank you.
Don Reeder!!! - NewCar
A great leasing experience from start to finish with Don Reeder! The level of customer service I received was above and beyond! Highly recommend Don to anyone who is looking to make a good deal.
Overwhelming Experience! - Tom & Lisa Parkman
This dealership should be the role model for ALL dealerships. We were in the market for a used Lexus (a larger one), trading in our much loved 2005 ES330 sedan having 172k miles. As soon as I walked into the dealership I was greeted by sales consultant Yianni Korovesis..and what an appropriate title..."Consultant". He explained what "Proper Pricing" is as well as the advantages of purchasing a Certified Lexus and informed me that he does not work on commission. I had researched their pre-owned inventory, on line, and drove a Lexus CT200h, a Honda Pilot, a Lexus RX350, and an Infinity EX35. He did not pressure me one way or the other, on the make of the vehicle I was considering and was very patient & knowledgeable with each car that I drove. I was given a tour of the facility and was very impressed with how Lexus treats their customers. We purchased the ES330 from a "car outlet". Having been a Lexus owner, I was very partial to purchasing another one, but needed to test drive the other makes to see if any compared to a Lexus....not even close. I was introduced to Victor Deleon (Yianni's Manager) who wanted to know if there was a specific vehicle that I was in the market for and expressed that they were willing to help with any needs/concerns. I had made my mind up to purchase the RX350 (2011). The processing of paperwork was just not there! Yianni drove the car to our home, we signed the paperwork that he brought, he gave me a tutorial on the features of the car, a new battery was put in (there was a problem staring it the day he was delivering), inspection stickers were on the window, he set up our garage door openers, transferred the plates from the ES, the car arrived with a full tank of gas, and he drove away with the ES! Really?! We cannot say enough about this experience with not only the dealership, but with the people. Thank you Yianni & Victor!
Tom & Lisa Parkman
Great dealership - Tom Flugrath
Kevin Dunn was my sales man he is a great guy working at a great dealership. The process of purchasing my es 350 was so quick, simple and no pressure. I will not be wasting my time at any other dealerships in the future I will be buying lexus cars from Haldeman lexus forever.
Very shady - Carguy8894
Very shady experience .... I expect more from Lexus ... caught them in a few lies then they apologized just not the way I personally do business or run my personal life definitely will never buy another car there
** Terrific Experience ** - Barry
I recently purchased a 2013 Audi A6 from Thompson. Though I live in Richmond, Virginia, after speaking with Ryan McKinnon several times and doing a Face Time tour of the vehicle, I believed it was worth the visit to check it out. I was not disappointed! Both Ryan and Kyle Sharp provided great customer service (including a tour of the car's bells and whistles); and, with an eye for detail, turned the vehicle over to me in mint condition. Even when I encountered some warranty–related issues when I arrived back in Richmond, they immediately stepped in without hesitation to work with the Audi dealership here to get everything resolved. I could not have been more pleased! Thompson Lexus, Ryan and Kyle excel in customer service and are at the top of their game. Thanks guys!