Purchasing a new truck - Ace
The customer service that I received from all departments and personnel superceded all of my expectations. The staff was friendly and courteous and we're very helpful.
Top Reviewed Specialists At This Dealership
Helpful, trusted and friendly! - Dools 51
I found my experience at Larry h Miller dodge to be the best car buying experience I have ever had. Everyone was friendly, low pressure and seemed generally concerned in getting me into something that fit me.
Sales & Leasing Consultant
Professional Sales Representative
Seek out Frank Monroig as a great honest saleman - CMW
I recently purchased a new Pacifica at this dealership which I am very satisfied with. But I must say it was the extremely knowledgeable, professional, courteous and responsive salesman, Frank Monroig, that was the reason I chose to purchase at this dealership. You could not go wrong seeking him out. The car had a minor issue we discovered after purchasing and I am pleased to say the dealership also stood behind the purchase to make it right. During that process Frank was there every step of the way even though he has since switched to selling on the Kia side of the dealership. That was over and above in my opinion. I wish nothing but the most success for him at this dealership. Great Job! Frank! Thank you. C. Williams
Best buying experience EVER!!!!!!!!! - Kimberly Bond
I finally gave in and decided to buy a new car. I dreaded the whole dealer car buying experience and tactics. After visiting several auto dealers I had the good fortune to stop by Chapman Scottsdale. That is when I met Michael Heistand. He never tied ton"sell" me anything. Instead he took the time to find the best vehicle to fit my needs. That's exactly what he did! He spent at least one hour going over all the features and benefits once I found the right car. The customer service that he displayed was the most incredible service that I have ever experienced! What I thought was going to be an overwhelming, stressful situation turned into pure excitement and peace of mind. I will be forever greatful to Mike and his team. I will refer all my friends to Mike and I would only purchase again through Mike. This is what a car buying experience should be like. No pressure, the best customer service ever and complete honesty. Thank you Mike!!!
Car buying made easy! - Denise g
I purchased a 16 Malibu
After finance Brian kelsven followed me it to my vehicle and went over all my electronics pairing my phone showing me my apple car play and also setting up my 90 days of FREE Onstar couldn't be happier
very happy - Jeep
All my needs where taken care efficiently and in a timely manner. All phone calls where polite and returned. Owen was the best sales person I have ever bought a car from.
Jeff is an honest salesman. - Jeep Guy
I HATE going into car dealerships, It's just a big run around. I had been to several dealerships trying to purchase a new Jeep. When I met Jeff I was very tired of dealership run around. He as me to come in his office, and he was straight up about the price, I didn't want two dealer added options, desert protection package and nitrogen in the tires. He said the dealer ship did this on all their cars, but if I didn't want it, he wouldn't charge me for it even though it was already installed. I am still not on what I would refer to as "middle ground" but I have confidence he will find a way to get us there.
Just bought another Dodge - Elizabeth laux
I have bought 2 brand new vehicles from this dealership and have referred many friends and family to them. Their customer service is amazing and I always feel welcome here. Joey Labranche made sure that I was taken care of and followed up with me after the purchase of my brand new SUV. I am very pleased with the dedication and effort that he put in to find me the best deal possible.
If you meet the right people, a great experience - cale1
I came in and was greeted by Kelly, the saleswoman, immediately. She worked with us for awhile to find the perfect vehicle. When we sat down to talk numbers, Kelly worked her hardest to get us a good deal. However, when we stalled in negotiations, the manager came out and began to address us rudely. After hours of working with Kelly, a two minute conversation with the manager had us on our way out the door (at the manager's request, no less).
Kelly and another manager stopped us and brought us back in. They were super kind and helped us continue negotiating our deal. We ultimately left with something that everyone was happy with.
If you go here, just be wary of who you work with. A majority of the people were pleasant and accommodating, but there are a couple people here who do not know how to handle business in a calm and professional manner.
Sales OK but Follow-up Customer service bad - craigslistdodgeinAZ
I researched extensively online and already knew the exact truck I wanted. I put out my specs to all dealerships (Dodge) in the Phoenix metro area. AutoNation was one of two dealerships that was willing to quote me outright without so many tricks. They came out on top so I purchased from them. They made the sales process fairly easy. We haggled a bit over the financing rate but 4 hours of pain in the showroom solved that to my satisfaction. I sold my vehicle to them and they matched the price I was quoted by CarMax.
This was a completely different story.
First issue (not a big deal): They forgot to put an antenna on my vehicle when I drove away. I was in Phoenix the next weekend and picked up the antenna. I live in northern AZ so I have to make a 1.75 hr. trip to do anything in Phoenix.
Second issue (bigger deal): Because I just moved to AZ and live in an extended stay, the dealership found it hard to "verify" my home address. This process took weeks and many calls. In the end, the finance company accepted the proof I offered the dealership without issue. Besides my wasted time, this process caused my temporary tag to expire because AutoNation Finance doesn't communicate with AutoNation Registration to avoid these issues apparently. So another 2 calls and about 1 hr wasted and they renewed my temporary tag.
Third issue (bigger deal for me): AutoNation was supposed to register my new vehicle with my Veteran plates. However, they have registered my new vehicle with a new plate! Two calls have gone unanswered over 3 days. This issue remains unsolved.
Admittedly, my situation is slightly out of the ordinary but my issue is that AutoNation is making very little effort to right their wrong. I will probably end up resolving this on my own at my further expense! I rated this dealership "fair" because I don't generally like auto dealerships and I got a decent price.
New car purchase - MrMacRazy
Tried to buy a new Jeep Grand Cherokee from Eric.
He was not upfront to deal with was either very dishonest or completely unqualified for the job.
We had a deal on the table after a great deal of very frustrating negotiations and then he completely threw the deal out the window with their difficult and jubious credit and finance practices.
They left a very nasty taste in my mouth and were glad we did not make the purchase.
Eric continued to pester me with email and text after I clearly stated to him I wanted no further contact or communication with him.
Other members of staff are still contacting me to ask how I am enjoying my purchase?
I would not recommend them to anybody.
Horrible service department!! - Lemons
Horrible experience-Worst dealership in America buyers beware!!! Purchased a Jeep Cherokee it kept stalling out in intersections (daughter almost got rear ended) We brought it to them on three different occasions. Every time they claimed they fixed it, this unprofessional place could not fix it. Even though it was under warranty???? So sad that a place that sells Jeeps doesn't know how to fix them! Service manager Mike was ridiculous I might add, no since of urgency and definitely didn't care if we were taken care of or not. Taking it to a dealer in Phoenix so it can get repaired by a real mechanic!!!
Another salesman sold it while I was having it inspected - bscheets
I was working with one salesman and told him I'd buy it if nothing major showed up from the inspection. I paid an outside company inspect it, and after the inspection was done and I told the salesman I'd take the car. Someone else had already sold the car.
I certainly couldn't recommend dealing with them unless you are in-town.
Dishonest practice - Hela49
During the purchase negotiations for our ATV we were promised the turn signals to be part of the purchase price and will be installed before we take the vehicle home. As we were waiting for the installation, Josh (salesperson) came in and apologized for not having the turn signals in stock, but promised to place them on order immediately and to call us as soon as they arrive so we could bring the vehicle vack for installation. I waited for his call for a couple of weeks, finally I called Josh in order to follow up myself. This is when Josh told me that turn signals are not part of street kit.
How can that be that the turn signals were part of the package on the day of purchase and on Aug. 12 when I inquired about front seat overheating, but not part of the deal 2 weeks later.
I THINK THIS IS VERY DISHONEST PRACTICE. I feel he made the promise just to make the sale.
I Bought a used vehicle - Unhappy mom
I payed for a used vehicle in full & found a few things wrong with it but they will only fix 2 out of the 4. I forked over alot of money for the vehicle after all the different taxes they changed me with! I will never buy from them again.. here i am a single parent & all I wanted was a safe vehicle for my kids & i.
Sales great, service sucks - Bernie
Second time in with a light problem, takes hours every time. This is my last visit. Scottsdale will get my money from here on out
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
Tates Hobrook Service can't fix anything - WRANGLERJEEP
I took my Jeep into Tates to have repaired. They kept it for over a week. They put all different types of new parts in it. They told me after a week it was fixed. I picked it up only to find it was doing the same exact thing. They have NO IDEA what to do to repair the problem. I spoke to Rick Berry their GM about it. He is very arrogant and wanted to keep throwing parts at it.DO NOT USE TATES FOR ANYTHING
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the... - deelakey
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!!
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Do NOT disagree with them - Bohica1
I had a great experience with my first salesman, but then I met the others.... I told them I was disappointed with the standard ground clearance on the Jeep Sport, they promptly told me I was wrong, and brought out several people to tell me I was wrong. During this onslaught, one man told me "tell me everything you know about ground clearance." Since I had already been attacked on my stupidity for thinking 8 inch clearance is not perfect for everything, I told him to shut up and when to talk to the boss. The boss, did not care, and I left a very vocal dissatisfied customer, but the man who asked me to tell him everything I know, decided to wait for me outside and try to stare me down. I asked for a call from Matt Oxendale, the owner and I was told that would not happen.
Wanna get told you're an idiot? Wanna get stared down? Come down to Oxendale's!
I returned my vehicle for warranty repairs and at some... - frednphilisha
I returned my vehicle for warranty repairs and at some point while my Jeep was in their position the porters, service mechanic or a thief vandalized my Jeep's drivers seat making it unsafe to drive, bent my steering wheel & damaged my ignition. After explaining this to the service manager he said oh well get off my f^@king lot. Swanty's still charged us $200 for a fuel cap and fuel filter but still was unable to diagnosis the original concerns.
Larry H. Miller Dodge Ram Avondale