5 star Dealership! - AVela/CA
Excellent costumer service, Luis Robles and Joel Gonzalez are Fantastic. Super friendly. My brother recommended me this dealership and I am so glad he did!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Seek out Frank Monroig as a great honest saleman - CMW
I recently purchased a new Pacifica at this dealership which I am very satisfied with. But I must say it was the extremely knowledgeable, professional, courteous and responsive salesman, Frank Monroig, that was the reason I chose to purchase at this dealership. You could not go wrong seeking him out. The car had a minor issue we discovered after purchasing and I am pleased to say the dealership also stood behind the purchase to make it right. During that process Frank was there every step of the way even though he has since switched to selling on the Kia side of the dealership. That was over and above in my opinion. I wish nothing but the most success for him at this dealership. Great Job! Frank! Thank you. C. Williams
Dave Caldwell - Briabria
I have been coming to this dealership for 11yrs now. Bought both cars from here. Dave is a wonderful customer service agent and always takes care of my car issues immediately. I come to this dealership because of him. Keep up the good work
'17 Ram 1500 - CMJust5
I recently purchased a 2017 Ram 1500. My overall experience at Bill Luke was quite good. my Salesman "Tank" was fantastic. You can really tell that Tank really did care and wanted you to receive the best deal possible. When it came down to the finance process. I am currently rebuilding my credit and the finance manager Tyler Martin really worked hard to get me approved. After a couple hiccups, i was finally able to comfortably walk away with a brand new truck.
very happy - Jeep
All my needs where taken care efficiently and in a timely manner. All phone calls where polite and returned. Owen was the best sales person I have ever bought a car from.
Friendly staff. competent work - astronomer44
As a visitor to Casa Grande, I needed immediate service to my vehicle to fix a mistake I had made, plus routine servicing. I showed up without an appointment but Kirk was able to fit me in immediately and when over the details of the work to be done and the pricing carefully with me. He was also there when I picked up the vehicle the next day and he had already entered a discount for Palm Creek residents for me without me having asked for it. He was a real pleasure to deal with.
The shuttle car was immaculate and the driver was most courteous and pleasant.
Engine check light for cylinder 8 misfire - MJO
They could not recreate the misfire but moved the spark plug to a different cylinder and moved the coil to another cylinder so that if the problem does re-occur they will know which part was the problem. They did check compression to rule out a cracked valve spring. They also updated the firmware.
Best vehicle purchasing experience ever! - Patti D
I had called the dealership inquiring about a Jeep I saw on their website and had no intention of buying yesterday until I was able to negotiate an amazing deal with Greg Pope over the phone. He was very easy to work with and literally "No Bull". He was able to do everything with me over the phone and I just had to run up there and sign the docs to take my new baby home! I refuse to spend hours in a dealership being stressed out and can say that I was never stressed with this purchase. Thank you Earnhardt and Greg for the best vehicle purchase experience ever ! I will recommend and return !
Buyer Patti D.
Purchasing a new truck - Tim
The sales people were all about getting us what we wanted and at a fair price. And we were given way more than we ever expected for our trade. This is our fourth vehicle purchased from LMAG (third truck). If we ever want another vehicle we will most certainly return to Larry Miller.
BUYER BEWARE!!! - JessC
B-U-Y-E-R BEWARE!!!! PLEASE SHOP ELSEWHERE FOR YOUR NEW VEHICLE!!!
My spouse and I were in need of a pick-up truck in order to pull a custom-built concession trailer. ON BLACK FRIDAY, 11-25-16 we were researching “Black Friday” deals on new and used Dodge Ram 1500. I called Autonation Chrysler Dodge Jeep Ram North Phoenix inquiring about a 2014 Dodge Ram 1500 they had for say on “True Car” for 19,000. The first salesperson I spoke to was named Jason. Jason was the first to confirm the specs on the truck and stated that it would fit my needs as far as it’s ability to tow the amount of weight I needed. I asked him to have the key in hand as I lived all the way in Buckeye and I didn’t want to make the journey if they did not have the specific vehicle I needed. Jason promised to call back as soon as he had the key in hand. Needless to say we never heard from Jason the salesperson again but decided to drive for an hour to Autonation Chrysler Dodge Jeep Ram North Phoenix in order to get a good deal on the same pick-up truck they had advertised on their website. We decided to rush to dealership with our “Pre-Approval” from our chosen credit union in hopes we could “sign and drive” that evening. Once we arrived to Autonation-North Phoenix we were greeted by a sales person named RIANNA ARAGON. in the beginning she seemed extremely nice, patient, and knowledgable which are things that are typically positive in a sales specialist. We took the car for a test drive and confirmed all the specs with Rianna who was reading the vehicle information from a computer print out I assumed was provided by the car dealership. After we being extremely low balled for our trade-in leaving us 7,000 in the hole we decided to proceed with the transaction believing that we were still getting a great deal on a truck that could serve the intended purpose as well as serve as a secondary family vehicle. Six hours later we walked away seemingly pleased with our new vehicle without a super sour taste in our mouth. Two weeks later as we prepared to drive to Tennessee to pick up our custom trailer from the warehouse and then we were informed by the warehouse manager that the current vehicle in our possession that we had purchased from Autonation Chrysler Dodge Jeep Ram North Phoenix was infact not able to pull the trailer and according to protocol they could not release the trailer without it being hooked up to the proper equipment. I was flabbergasted and called Autonation-North Phoenix and was transferred to my previous salesperson RIANNA ARAGON and was told it was my responsibility to be informed about the vehicle I was purchasing and her only job was to facilitate the sale! I am by no means an expert on pick-ups other than what can be found on google and I expect like most consumers for the salespeople who work for a company that specializes in selling this brand and trim to know the specs on the specific models that they are selling! I was beginning to get irate and asked to be transferred to a manager that confirmed there had been a mix-up and the specs were listed incorrectly in the system causing the confusion about the towing capacity. The manager, DAN STEWART, seemed to take responsibility for the situation and offered to take the truck back and get us into another one comparable in price that fit our needs. After doing a little digging I came across a 2016 Dodge Ram 1500 V-8 that was deeply discounted due to the year end sales promotion for a price of approximately 25,000. I confirmed with Dan that this vehicle was in stock and the price was valid before making the hour drive back to the dealership. Once we got back to the dealership we were helped by another salesperson named Trisha who was very sympathetic to our situation and pulled out all of the stops to check and double check that the new vehicle were were forced to purchased would be able to fit our needs. Surprisingly once we got to the financing portion the total of vehicle including incentives as well as my “family” discount came out to about 34,000 which is significantly more that the price they had advertised on their site of approximately 25,000!. The manager Dan, self-righteously explained that he was infact doing us a favor by taking the truck back and putting us in to a discounted new vehicle without even empathizing with the fact that we initally came to them looking for a fair-priced used vehicle that was within budget but are now forced to either keep the useless truck (they have already added our trade-in into their inventory) or pay an additional 10,000+ for a new vehicle that was useable but far outside our budget. The difference in payments was a whopping 120.00! The only party that benefited from this transaction was Autonation Chrysler Dodge Jeep Ram North Phoenix as they now have our old truck, or trade-in, and have now forced us into a sale of a new truck that we did not need! DO NOT SHOP AT THIS DEALERSHIP AND SAVE YOURSELF A HEADACHE AND SHOP ELSEWHERE! ALL THE SALESPEOPLE ARE UNDERTRAINED AND LIARS JUST LOOKING TO MAKE A DEAL WITHOUT CONSIDERING THEIR CUSTOMERS NEEDS! WILL NEVER PURCHASE ANOTHER VEHICLE FROM THIS DEALER THEY WILL LIE TO YOU FROM PRICING TO TRADE-IN VALUES TO EVEN THE “SOFT” PULLING YOUR CREDIT! EVEN IF YOU COME WITH YOUR OWN FINANCING THEY WILL STILL ILLEGALLY SEND YOUR CREDIT TO MULTIPLE FINANCING COMPANIES WITHOUT YOUR PERMISSION AND TANK YOUR CREDIT. NOTHING BUT LIARS AND CHEATERS!!! WE ARE NOW OUT 15,000 DOLLARS (PRICE OF NEW VEHICLE AND LOSS ON THE TRADE-IN) AND AM ACCUMULATING STORAGE FEES EVERYDAY WE HAVE NOT GONE TO PICK THE CONCESSION TRAILER! I WILL BE REPORTING THIS DEALERSHIP TO THE B.B.B AND THE STATE ATTORNEY GENERAL!
Worst experience EVER!! - Screwed
Bought new 2017 Jeep Grand Cherokee with 23 miles on it on 11/30/16 and as soon as I got it off the lot the "check engine" light came on. I turned the vehicle around and my sales rep looked at it and said, "it's not blinking yet so go ahead and bring it back in the morning." My home is 24 miles away and I later learned the service dept was still open. I brought the vehicle back and thought I'd be given preferential treatment to get my brand new vehicle looked at but was humiliated by being put at the back of the line of appx 50 other vehicles. I was given a rental and 3 days later notified my vehicle was ready. I picked it up and within a mile of the dealership, the "check engine" light was back on. I took it back and they put me in a rental again. I was furious so I contacted the sales dept and they offered no help. I called and left a message with owner, Coye Pointer, and never got a return call. It took another two days to repair the vehicle with no sense of urgency. This is by far the worst auto dealership I've ever dealt with.
Will not honor their contract...... - smoki167
I purchased a new 2017 Dodge Ram 3500 from Planet Dodge/Jeep. They did not own the vehicle and located it through their network in a dealership in Tucson, Az. I took delivery of the vehicle and this is where the trouble starts. The salesman was let go and no longer works for the business. The dealership after numerous phone calls and 6 weeks later, has failed to pay my loan off at a local credit union for the vehicle I traded in. The finance department actually lied to me several times that the check to pay the vehicle was sent over a week ago by UPS. The credit union has searched for the check and denies being in possession of it. The loan is still my responsibility and my old truck is now for sale on the dealership's used vehicles lot and on the internet even though they legally do not own the vehicle because they have not fully paid for it. They have not met their legal obligations under our contract. I have told them I may repossess the vehicle for failing to pay the contract. I would not do business with this dealership and "NO" they are not doing any maintenance on my new truck. I have learned the hard way they conduct business.
Another salesman sold it while I was having it inspected - bscheets
I was working with one salesman and told him I'd buy it if nothing major showed up from the inspection. I paid an outside company inspect it, and after the inspection was done and I told the salesman I'd take the car. Someone else had already sold the car.
I certainly couldn't recommend dealing with them unless you are in-town.
Dishonest practice - Hela49
During the purchase negotiations for our ATV we were promised the turn signals to be part of the purchase price and will be installed before we take the vehicle home. As we were waiting for the installation, Josh (salesperson) came in and apologized for not having the turn signals in stock, but promised to place them on order immediately and to call us as soon as they arrive so we could bring the vehicle vack for installation. I waited for his call for a couple of weeks, finally I called Josh in order to follow up myself. This is when Josh told me that turn signals are not part of street kit.
How can that be that the turn signals were part of the package on the day of purchase and on Aug. 12 when I inquired about front seat overheating, but not part of the deal 2 weeks later.
I THINK THIS IS VERY DISHONEST PRACTICE. I feel he made the promise just to make the sale.
Sales great, service sucks - Bernie
Second time in with a light problem, takes hours every time. This is my last visit. Scottsdale will get my money from here on out
helt back important information and was dishonest about deal - verne
dealership manager josh and salesman Richard was dishonest about items in the contract if you deal with these people you better have a good lawyer. after deal was signed salesman Richard was rude and snotty like a spoiled brat, and manager wouldn't even talk to me.
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the... - deelakey
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!!
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Do NOT disagree with them - Bohica1
I had a great experience with my first salesman, but then I met the others.... I told them I was disappointed with the standard ground clearance on the Jeep Sport, they promptly told me I was wrong, and brought out several people to tell me I was wrong. During this onslaught, one man told me "tell me everything you know about ground clearance." Since I had already been attacked on my stupidity for thinking 8 inch clearance is not perfect for everything, I told him to shut up and when to talk to the boss. The boss, did not care, and I left a very vocal dissatisfied customer, but the man who asked me to tell him everything I know, decided to wait for me outside and try to stare me down. I asked for a call from Matt Oxendale, the owner and I was told that would not happen.
Wanna get told you're an idiot? Wanna get stared down? Come down to Oxendale's!
I returned my vehicle for warranty repairs and at some... - frednphilisha
I returned my vehicle for warranty repairs and at some point while my Jeep was in their position the porters, service mechanic or a thief vandalized my Jeep's drivers seat making it unsafe to drive, bent my steering wheel & damaged my ignition. After explaining this to the service manager he said oh well get off my f^@king lot. Swanty's still charged us $200 for a fuel cap and fuel filter but still was unable to diagnosis the original concerns.