Pretty fantastic!! - Shaniece-Lanetta
I worked with KT and he's a great salesman. He got me exactly what I wanted and it was a pretty fast process. I'm a first time car buyer so I was nervous, but KT assured me everything would be ok and it is. I also like the fact that they offer such a superb warranty package. It may cost more, but it's worth it to protect your new vehicle as much as you can. Overall it was a great experience and I reccomend them to anyone looking to purchase a new vehicle.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Best dodge dealer in Arizona - Joeybulldogs
Jonathon is the best deals guy me and my wife ever dealt with I would drive a 100mila just to do car buying with him no pushing truly passionate about getting you in a car for what works for you not the dealer.
Sales & Leasing Consultant
Great Deal!! - Sammy
Researched for 5 weeks and Chapman had the Jeep with all the upgrades I wanted at the best price. Sales staff offered additional discounts even after a price had been agreed upon.
Respectful and helpful staff. - Dodge!
During the process of purchasing a vehicle from Bill Luke off Camelback and I-17, Shawn, our salesmen, provided excellent service with a great attitude. Scott was very helpful while drawing up the paperwork.
Great owner. - Kurt Fernandez
Always makes sure that the customer is happy. Our family has purchased 3 vehicles from this dealership and we will continue to buy our vehicles from them.
"Fabulous" - 1terrial
With poor credit and in need of a newer car than my own, I began a search online for cars. I had filled out a general generic online loan application and saw I could possibly qualify. Having received a few different hits from dealerships and going into one that unfortunately was unable to meet my needs, my terms; I continued the search, when I received a call from Paul Ide, of the internet auto sales team at "Henry Brown Chevrolet Chrysler Jeep Dodge" in Casa Grande, Arizona. We talk for a while on the phone, I needed a company that could understand my needs and was open to the creative financing that would probably be necessary in order to get me into a car "today". Wow, Paul pretty much handled everything over the phone (with help from some behind the scenes guys) and they sent a driver "Janell Paschall" to my home 57 miles away to pick me up. That was amazing! The car a SCION 2013 XD, was everything Paul said it was and it is now mine. Thank you God, and thank you everyone at "Henry Brown Chevrolet Chrysler Jeep Dodge" in Casa Grande, Arizona. Your company and its friendly yet very professional team have given me an amazing car buying experience that I will always treasure. With special thanks to Paul Ide, Internet, Janell Paschall, Sales (and personal driver), Jeff Stone, Finance, and the behind the scenes guys Stan Siler, and Zach Vickery. Thank you, "Life is good and you'll are wonderful".
Brian's amazing - Sissiestar
Brian has always helped me when I've brought my van in, even if it was something small. He's always friendly and so polite. He makes sure that I'm kept up to date with my van while it is being worked on.
Chris did a great job - sadie08
Chris was wonderful. He saved me money and did an excellent job. He's my go to person for all my car needs. Good job Chris
Awesome Sale JORDAN is the BEST!! - Shannon G.
My sales experience with Jordan was terrific!! He is the best.
The experience with his collages after the sale was less than pleasing. I was upset and AGAIN Jordan saved the day and addressed my frustration and I am back on the road with my new car!!
Start here and you'll never go anywhere else! - TAMMYMCDC
A real no pressure - straight forward place to go buy a car that makes you feel like they actually care....and I think they really do! Mike Harn - our sales guy did all the heavy lifting before we even got there in terms of getting the price he knew we wanted to pay. No tag team tactics. Found that the tires needed balancing after the test drive and they did that while we waited - test drove it again and we were hooked! Loved it! Then on to Steve Hill the finance guy - and he made the whole process easy and fun. We didn't do financing, but still - there's a lot of paperwork - but he made it perfectly clear for us and quick too. I highly recommend these folks. I can say that Jones is going to be where I get all my future cars! They ROCK!
Great Salesman - Jackie T
Jeff was Great but over all Will Service our New Jeep somewhere else in Town. We have a negative Service History at York . The only reason we came back, is that we wanted a New Jeep and York is the Dealer in our area. We really liked the Jeep and the salesman was very helpful in making our choice. He knew what he was talking about , very Professional. Disappointed we are going to have to spend more money getting Towing Equipment installed. I think for the price we paid, it should have all ready been on the Car.
Terrible Customer Service @ AutoNation - Motorsports Guy
What a pathetic excuse of a service department ! "Customer Service" is more like, "Bend over and grab your ankles". I've never seen any customer service department, in any business, with the sheer utter contempt for its customers, that these jokers have.
My wife dropped off her Dodge pickup for a recall on Thursday night. Maureen was the service writer, and Maureen told my wife that she would call my wife on Friday when the vehicle was done.
My wife never received a call back on Friday, so she called and left a voicemail in the afternoon to see if the truck was ready, but no one returned the call. We decided to wait until Saturday morning, and the no communication from Auto Nation continued.
When my wife FINALLY got through to a live person on Saturday early morning, the person told her, that the repair order for the truck had not been updated in the computer system, since it was originally entered on Thursday and would make sure that a return phone call to us would be a priority. With the revelation that there was no computer update, we had no way of knowing if the truck was finished or not, and never got that elusive call back. By late morning, decided to head up there.
A manager in the service department approached us, and I shared the events and my frustration, and he didn't have anything to say and didn't want to talk to me. It appears that he must hear this all the time.
Maureen came over, told us our truck was ready and that she had called my wife on Friday morning to tell her the truck was ready. Funny, my wife never received a call. I wonder whose name was on the "voicemail" that Maureen allegedly called ???
When I shared my frustrations with Maureen about not being able to get in touch with a live person in service, she told us that for "next time", she would give us the "secret" phone number to get in touch with her. If a business has to use a "secret phone number" knowing that no one will answer the main number, their days are numbered.
If Auto Nation actually cared and paid attention to taking care of the customers in the first place when they bring their vehicles in for service, then they wouldn't need to use the internet to try to do damage control. What a pitiful excuse for a business. With this kind of service, there is NO WAY I'd ever buy a car from these people who are only interested in the money they make and not taking care of their customers.
Lied to about no credit check - chysmom
Was told they wouldn't do an external credit check and they did. Also ran credit check with 3 different banks without our permission. Sales rep asked me if i can work out the numbers would you do it. Said i need to talk to my husband first. Dealt with. Wendy Khamphong
used car stopped running before I got it home/not trustworth - madashell
Short on giving correct/right information. car died on way home/ NO OIL IN AUTO/waiting 3 days to hear back from service manager/will let you know if I do/or my Lawyer will........
poor customer service by the manager - Joseph H Brandenburg
I bought a used Dodge Journey from Chapman payson store, vehicle had a few issues, the dealership choose to fix one of them, but not all of them, I emailed the sales person to express my concerns and he said he would have Bill call me. Bill emailed me on Thursday 4/13/17 and asked me the best time to call me, I immediately email back and said anytime at my cell number. I emailed Bill a week later to ask why I hadn't heard from him yet and still have heard a thing! Joe
2005 GMC Service - GMC054x4
I would recommend not to go to this dealership for any kind of business... they had my truck for two days and still haven't done anything with it... also while I was checking the status of my GMC, one of the guys side swiped my wife's parked car and these people wasted my time with repairs... I wish anyone the best of luck... just park your vehicle across the road so they don't back into it...
I Bought a used vehicle - Unhappy mom
I payed for a used vehicle in full & found a few things wrong with it but they will only fix 2 out of the 4. I forked over alot of money for the vehicle after all the different taxes they changed me with! I will never buy from them again.. here i am a single parent & all I wanted was a safe vehicle for my kids & i.
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
Tates Hobrook Service can't fix anything - WRANGLERJEEP
I took my Jeep into Tates to have repaired. They kept it for over a week. They put all different types of new parts in it. They told me after a week it was fixed. I picked it up only to find it was doing the same exact thing. They have NO IDEA what to do to repair the problem. I spoke to Rick Berry their GM about it. He is very arrogant and wanted to keep throwing parts at it.DO NOT USE TATES FOR ANYTHING
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the... - deelakey
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!!
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Do NOT disagree with them - Bohica1
I had a great experience with my first salesman, but then I met the others.... I told them I was disappointed with the standard ground clearance on the Jeep Sport, they promptly told me I was wrong, and brought out several people to tell me I was wrong. During this onslaught, one man told me "tell me everything you know about ground clearance." Since I had already been attacked on my stupidity for thinking 8 inch clearance is not perfect for everything, I told him to shut up and when to talk to the boss. The boss, did not care, and I left a very vocal dissatisfied customer, but the man who asked me to tell him everything I know, decided to wait for me outside and try to stare me down. I asked for a call from Matt Oxendale, the owner and I was told that would not happen.
Wanna get told you're an idiot? Wanna get stared down? Come down to Oxendale's!
I returned my vehicle for warranty repairs and at some... - frednphilisha
I returned my vehicle for warranty repairs and at some point while my Jeep was in their position the porters, service mechanic or a thief vandalized my Jeep's drivers seat making it unsafe to drive, bent my steering wheel & damaged my ignition. After explaining this to the service manager he said oh well get off my f^@king lot. Swanty's still charged us $200 for a fuel cap and fuel filter but still was unable to diagnosis the original concerns.
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