Great experience buying my jeep Rubicon - Tnkjohnson
Great experience. In and out in about 2 hours. Our salesman Jerry was very helpful, and no pressure whatsoever. Highly recommend these guys. Looking forward to joining the jeep club.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Review - new buyer
Great Truck and a very nice experience. Finance was great. Vicki is a jem!!!!Still looking for the extra set of keys. Hopefully , they are at the dealership
Sales & Leasing Consultant
Great Service Department! - CRAIG B
I wanted to thank Dan Boardman for his excellent service and handling of the service on my Jeep. He was fast and efficient. The form used for the 9-point inspection and the remarks were really helpful in planning future services.
Just what I wanted - S Greg
My salesman J was very knowledgeable about the new trucks. J answered all my questions and gave me information I hadn't thought to ask. I find it hard to commit to new debt but the team at Bill Luke Dodge made me feel confident about the purchase. I would recommend to anyone looking check out Bill Luke Dodge team. Thanks J
Great Customer Service! - Eric27
I was being helped by Traivon Myers and he was a great source of information! His customer service was excellent. Very nice and answered all my questions in great detail. He didn't try to force me into a car that I didn't want like most dealerships. He took the time to figure out what would work best for me and I appreciated that greatly! Come to this dealership, find Traivon Myers and you will have an amazing experience!
Very easy to deal with - BJ & HJ
Janell was great to work with. She got us A very nice car. Helped get good financing. Will definitely recommend her to all of our friends.
Service Dept - Peter Plazony
Perhaps the new Jeep facility will help speed up the service time. The last 2 times I brought my Jeep in it resulted in overnite stays and delays in the work. Replacing a battery after having the Jeep towed over nite resulted in 2 days with an overnite. Amber and Joe both are responsive to my needs but getting the techs to do the job takes time.
emergency repair - Dave Wilson
I was traveling from Oregon to Az. to my new house and was in a time crunch. My water pump went out and I was only a block from the dealership. I went there and Matt Powell got me right in and on the rack. A quick diagnosis and I got the last water pump on hand. I was on my way within 3 hours and everything went great the rest of the trip. Big thanks to Matt and the service department for the rapid accommodation and excellent repair to my truck.
Always treated fairly and personally - Pleased Customer
I bought my '06 2500 Ram at Earnhardt and have returned to Earnhardt for all service and repair issues. Have known and dealt with Rose as my service advisor for at least 10 of the last years. I've come to think of her as a trusted friend and I've never been disappointed as a result.
This last time was simply for an oil change and to replace the two batteries which I'd been jumping for the last three days to start. It was obvious they were bad.
When I pulled I was initially met by a young man who said he could smell the batteries. I couldn't smell myself if I was on fire. Then I was met by Tammy Shriner who also noted the battery smells. She popped the hood and noted smoke. Again something I hadn't noted. She immediately arranged to get the truck back into the shop as soon as possible so the issue could be addressed before the batteries caught fire or exploded. Up to that point I had only thought the bad batteries were an inconvenience and had not recognized the potential danger the batteries represented. I was grateful for both Tammy and that young man recognizing the seriousness of the battery's condition and working immediately to resolve the issue.
So, in summary, I was very pleased and grateful for Earnhardt personnel's knowledge and reactions relating to this particular visit which had been for me a simple oil change and battery replacement. Could have been a smoking heap along side the road somewhere otherwise.
Of course I visited with Rose to assess what work might be needed as dictated by my mileage (and a hug). She is remarkable in being able to ascertain what warranty scheduled work is due and has been done.
And there are numerous personnel back in the shop that are unnamed but have done superior work on my vehicle over the years to whom I'm grateful.
Great honest service Dept - Snow0707
I have taken my truck to this dealership numerous times I have always worked with the same service advisor Josh S. when I check in he tells me immediately weather or not he thinks he can get the truck back to me the same day or not. If he can not he always offers to get me a ride somewhere. He calls me back same day to get me a diagnosis on the vehicle or at least an update. I will take future vehicles to this dealership due to this guys people skills and communication with me.
Auto Butler Service with our 2017 Jeep Cherokee Overlander - Marty K
Experience was awesome! Service Dept., Diana, stayed on top of everything. The Car looked absolutely beautiful, shiny and clean. Like brand NEW! Herman, your Service Shuttle, was polite, courteous and pleasant as always!
Been dealing with York now thru 3 Vehicles, 2011 and 2014 Jeep Grand Cherokees, and now our 2017 Jeep Cherokee Overlander - our BEST choice yet!!!
Start here and you'll never go anywhere else! - TAMMYMCDC
A real no pressure - straight forward place to go buy a car that makes you feel like they actually care....and I think they really do! Mike Harn - our sales guy did all the heavy lifting before we even got there in terms of getting the price he knew we wanted to pay. No tag team tactics. Found that the tires needed balancing after the test drive and they did that while we waited - test drove it again and we were hooked! Loved it! Then on to Steve Hill the finance guy - and he made the whole process easy and fun. We didn't do financing, but still - there's a lot of paperwork - but he made it perfectly clear for us and quick too. I highly recommend these folks. I can say that Jones is going to be where I get all my future cars! They ROCK!
Terrible Customer Service @ AutoNation - Motorsports Guy
What a pathetic excuse of a service department ! "Customer Service" is more like, "Bend over and grab your ankles". I've never seen any customer service department, in any business, with the sheer utter contempt for its customers, that these jokers have.
My wife dropped off her Dodge pickup for a recall on Thursday night. Maureen was the service writer, and Maureen told my wife that she would call my wife on Friday when the vehicle was done.
My wife never received a call back on Friday, so she called and left a voicemail in the afternoon to see if the truck was ready, but no one returned the call. We decided to wait until Saturday morning, and the no communication from Auto Nation continued.
When my wife FINALLY got through to a live person on Saturday early morning, the person told her, that the repair order for the truck had not been updated in the computer system, since it was originally entered on Thursday and would make sure that a return phone call to us would be a priority. With the revelation that there was no computer update, we had no way of knowing if the truck was finished or not, and never got that elusive call back. By late morning, decided to head up there.
A manager in the service department approached us, and I shared the events and my frustration, and he didn't have anything to say and didn't want to talk to me. It appears that he must hear this all the time.
Maureen came over, told us our truck was ready and that she had called my wife on Friday morning to tell her the truck was ready. Funny, my wife never received a call. I wonder whose name was on the "voicemail" that Maureen allegedly called ???
When I shared my frustrations with Maureen about not being able to get in touch with a live person in service, she told us that for "next time", she would give us the "secret" phone number to get in touch with her. If a business has to use a "secret phone number" knowing that no one will answer the main number, their days are numbered.
If Auto Nation actually cared and paid attention to taking care of the customers in the first place when they bring their vehicles in for service, then they wouldn't need to use the internet to try to do damage control. What a pitiful excuse for a business. With this kind of service, there is NO WAY I'd ever buy a car from these people who are only interested in the money they make and not taking care of their customers.
Lied to about no credit check - chysmom
Was told they wouldn't do an external credit check and they did. Also ran credit check with 3 different banks without our permission. Sales rep asked me if i can work out the numbers would you do it. Said i need to talk to my husband first. Dealt with. Wendy Khamphong
poor customer service by the manager - Joseph H Brandenburg
I bought a used Dodge Journey from Chapman payson store, vehicle had a few issues, the dealership choose to fix one of them, but not all of them, I emailed the sales person to express my concerns and he said he would have Bill call me. Bill emailed me on Thursday 4/13/17 and asked me the best time to call me, I immediately email back and said anytime at my cell number. I emailed Bill a week later to ask why I hadn't heard from him yet and still have heard a thing! Joe
Sleazy car dealers - zr0820
I found this dealer online and found a truck I wanted. I filled out the web form to get the internet price and was contacted by Jeremiah. He quoted me a good price so I drove the hour to get there. When they showed me numbers, the first set was 7,000 higher than I was quoted. They were trying to screw me over on my trade too.
The best part, they pretended to lose the keys to my vehcile so that I couldn't leave. In that time they threw me 3 other offers.
This dealership has no integrity.
2005 GMC Service - GMC054x4
I would recommend not to go to this dealership for any kind of business... they had my truck for two days and still haven't done anything with it... also while I was checking the status of my GMC, one of the guys side swiped my wife's parked car and these people wasted my time with repairs... I wish anyone the best of luck... just park your vehicle across the road so they don't back into it...
I Bought a used vehicle - Unhappy mom
I payed for a used vehicle in full & found a few things wrong with it but they will only fix 2 out of the 4. I forked over alot of money for the vehicle after all the different taxes they changed me with! I will never buy from them again.. here i am a single parent & all I wanted was a safe vehicle for my kids & i.
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
Scammed a veteran - Belinda Wood
I bought a yukon xl from Oxendale back in the middle of April.i let them know I had numerous doctors visits for my disabled vet husband and 2 of my 5 kids who are disabled with cerebral palsy. So I needed something reliable. I didn't make it even 30 minutes off the lot before the check engine light came on flashing, traction control turning on and a noise. I brought it back in the next day only to have the service manager say their is a miss fire but he couldn't get the problem duplicated. . A week later same thing happened, I took a video, sent it to them and they checked it out, said they couldn't find the misfire and to keep driving it to see if it kept happening. Happened again, same answer from Oxendale. Took a trip this weekend and got stranded over 500 miles away from home because the vehicle is now undriveable. I contacted Oxendale to have the manager tell me it's not their problem and I am on my own. It is now a 5000 dollar repair and they let their 3 month warranty run out by stringing me along so they wouldn't have to pay for the faulty vehicle they sold and didn't fix. It's be nice if they lived up to the reputation they give themselves.
Tates Hobrook Service can't fix anything - WRANGLERJEEP
I took my Jeep into Tates to have repaired. They kept it for over a week. They put all different types of new parts in it. They told me after a week it was fixed. I picked it up only to find it was doing the same exact thing. They have NO IDEA what to do to repair the problem. I spoke to Rick Berry their GM about it. He is very arrogant and wanted to keep throwing parts at it.DO NOT USE TATES FOR ANYTHING
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the... - deelakey
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!!
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
I returned my vehicle for warranty repairs and at some... - frednphilisha
I returned my vehicle for warranty repairs and at some point while my Jeep was in their position the porters, service mechanic or a thief vandalized my Jeep's drivers seat making it unsafe to drive, bent my steering wheel & damaged my ignition. After explaining this to the service manager he said oh well get off my f^@king lot. Swanty's still charged us $200 for a fuel cap and fuel filter but still was unable to diagnosis the original concerns.
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