It was great - Levance Everett
Jerry my salesman no pressure whatsoever.The experience was great. I will be a forever customer and will let as many people know about my positive experience
Top Reviewed Specialists At This Dealership
Refreshing experience of purchasing a new truck!!! - dolphin/horse girl
I WAS a F-150 girl.... however, my excellent sales woman, Allie....she was amazing and super relaxed and knowledgable!!! I LOVE my new Dodge Ram!!!.... Allie always goes the extra mile. I even brought a friend in to purchase a new Dodge Ram truck... Allie was working another deal and still stayed late to take care of us!!!...I will ALWAYS recommed her and Larry Miller.... Thank you!!! They took the stress out of car buying;)
Sales & Leasing Consultant
Heather was fantastic 5 star. - fransr2017
I have always had great service from Chapman. I had service done on my vehicle on 04/26/17, Heather was great, friendly, listen to any concerns, great smile.
Seek out Frank Monroig as a great honest saleman - CMW
I recently purchased a new Pacifica at this dealership which I am very satisfied with. But I must say it was the extremely knowledgeable, professional, courteous and responsive salesman, Frank Monroig, that was the reason I chose to purchase at this dealership. You could not go wrong seeking him out. The car had a minor issue we discovered after purchasing and I am pleased to say the dealership also stood behind the purchase to make it right. During that process Frank was there every step of the way even though he has since switched to selling on the Kia side of the dealership. That was over and above in my opinion. I wish nothing but the most success for him at this dealership. Great Job! Frank! Thank you. C. Williams
Great experience - Steffie
Buying a car from Bill Luke was a great experience. Everyone was very nice and Marlon my sales rep was extremely great. Teresa in the internet financing and Ricardo in financing was very helpful in getting me into my new car. I was a little nervous because I don't have the best of credit but they worked with me. From the time I stepped onto that lot to the minute I drove off the lot. I knew I had made the right decision by going to buy my new car at Bill Luke. I would definitely recommend the dealership and their team to anyone looking for a good experience buying a car. Thank you guys so much. I love my little car.
New truck purchase - Philip2017
This was an excellent buying experience, I was not looking forward to this process we all know about the bad car buying experience. It started with a phone call with Paul( sorry I can't remember your last name) I told him what I was looking for and we set a time to come look at what he had when I arrived the truck I was looking for was sitting right there and Paul came out and he introduced me to Wille Dodt who told me about the truck and we went for a test drive when we got back we made a deal. This was a very smooth and comfortable process from start to finish. Thank you Willie and Jeff Stone and everyone at Henry Brown for the excellent buying experiece I highly recommend this dealership great job guys.
Amazing service, more than fair" - Omar Alami
CJ was incredible. I bought a Truck from him last year and another one this year. He continues to provide an excellent level of service, and a price that cannot be beat. Thanks again CJ and Earnhardt!
Easy friendly place to buy a vehicle - Copley
It was a great experience buying my new truck. Ryan went out of his way to find me exactly what I was looking for. If you're looking for a new vehicle I would suggest going into talking to Ryan.
A Sour Taste - Carguy94
My wife and I visited Jones Automotive in Wickenburg today to take a look at a used Honda CR-V. To begin, we had one of the best customer service experiences with Kelly, the contact for USAA members (we were searching through their used car buying program), and Brett, our salesman.
Kelly was extremely friendly and reached out personally to schedule an appointment after I contacted her about coming to see the car at around 10pm two days prior.
Brett was very kind and not once pressured us into considering another vehicle or making a purchase we didn't want to make. As a young family with a pregnant wife and a husband who's currently working and finishing a degree, we were looking for something within our price range with little to no hassle. While these two both demonstrated superb customer service, we had some issues with the dealership, as well as extremely poor experiences with the management.
When we arrived to look at the vehicle the CR-V had already been pulled to the front of the lot with keys in the ignition. Our salesman, Brett, greeted us politely at the door, and showed us to the car. However, when we opened the doors to the vehicle it was immediately evident that it had previously been owned by a smoker since it reeked of cigarette smoke and had multiple gashes and holes in the seats where somebody had put out a lit cigarette.
There had been no notice on the dealership's website that the car had been previously owned by a smoker, nor that it had extensive interior and sun damage. The window seals were rotted out, and there was scratch marks and holes in the front and back seats from cigarettes and what appeared to be dogs. As someone with a pregnant wife, there was no way we'd drive the vehicle off the lot while it reeked so badly, especially for the safety of our soon to arrive child.
A mild inconvenience, but the dealership offered services to ionize-clean the car, so we weren't ready to write off the purchase just yet, especially after the 1 hour drive.
After returning from our test drive we were given a quote for $10,100 out the door before factoring in any extended warranty. This seemed like quite a jump from the $8,450 listed online, and took us by surprise since we were attempting to make a cash purchase. However, we went back and forth on prices and I broached the fact that the car had significant interior damage as a reason to bring down the vehicle's price. Ultimately we offered $8,000 out the door with the inclusion of an extended warranty for 3 years.
By the end of the negotations before lunch management was unwilling to shave off any more than $200 from the final asking price. When we returned we had a short discussion and made our last conditional offer. My wife and Kelly had stepped out while the salesman spoke with his manager. The conversation I overhead was infuriating, condescending, and outright rude.
Our salesman was told that it wasn't his job to negotiate or try to take offers from the customers, but that his job was simply to, more or less regurgitate the price that they'd given him. He continued to lay into the worker in the middle of the showroom floor, only to then begin demeaning my wife and I. He began talking about what an "opportunity" we had to purchase the car, and insinuated that we were "too dumb to understand" and needed the prices laid out for us, all the while getting even louder. His charged words directed at both Brett, and my wife and I were clearly audible to anyone who would be in the main showroom area.
When Brett returned, the manager had the gall to try and say we were getting a bargain because they'd lowered the price to $8,495 from the "MSRP Price". We were told repeatedly that the online price was already a deal, when in actuality a simple search on Kelly Blue Book would reveal that $8,495 is just shy of the "True Market Value" listed for the vehicle in its condition with its current mileage. What they were listing as the current market value was not the cost of a used Honda CR-V, but what I can only assume would be the cost for a BRAND NEW 2007 Honda CR-V LX. We were extremely frustrated, and confused as to why they'd try to charge so much money for something that clearly is marketed at a lower cost in "like new" condition.
Then, you add on the fact that the car had a serious need for repairs and cleaning. Three of the windows had peeling tint, to remove the smoke damage would be near impossible without completely reupholstering the car, and almost every window seal needed to be replaced. That's not to mention the cosmetic damage on the interior and exterior from faded paint and scratch marks (presumably from the prior owner's dogs) that we overlooked. Yet they STILL wanted to charge us the full amount for the vehicle.
Unless such issues are addressed, Jones will continue to lose out on customers looking for a small dealership with a "big heart", just as they advertise themselves to be. We'll likely never do business with them again.
Service - carman
One of best service centers in Arizona. Always professional and courteous. Work is done well.I would recommend them to anyone. Nice staff. Nice waiting room
Terrible Customer Service @ AutoNation - Motorsports Guy
What a pathetic excuse of a service department ! "Customer Service" is more like, "Bend over and grab your ankles". I've never seen any customer service department, in any business, with the sheer utter contempt for its customers, that these jokers have.
My wife dropped off her Dodge pickup for a recall on Thursday night. Maureen was the service writer, and Maureen told my wife that she would call my wife on Friday when the vehicle was done.
My wife never received a call back on Friday, so she called and left a voicemail in the afternoon to see if the truck was ready, but no one returned the call. We decided to wait until Saturday morning, and the no communication from Auto Nation continued.
When my wife FINALLY got through to a live person on Saturday early morning, the person told her, that the repair order for the truck had not been updated in the computer system, since it was originally entered on Thursday and would make sure that a return phone call to us would be a priority. With the revelation that there was no computer update, we had no way of knowing if the truck was finished or not, and never got that elusive call back. By late morning, decided to head up there.
A manager in the service department approached us, and I shared the events and my frustration, and he didn't have anything to say and didn't want to talk to me. It appears that he must hear this all the time.
Maureen came over, told us our truck was ready and that she had called my wife on Friday morning to tell her the truck was ready. Funny, my wife never received a call. I wonder whose name was on the "voicemail" that Maureen allegedly called ???
When I shared my frustrations with Maureen about not being able to get in touch with a live person in service, she told us that for "next time", she would give us the "secret" phone number to get in touch with her. If a business has to use a "secret phone number" knowing that no one will answer the main number, their days are numbered.
If Auto Nation actually cared and paid attention to taking care of the customers in the first place when they bring their vehicles in for service, then they wouldn't need to use the internet to try to do damage control. What a pitiful excuse for a business. With this kind of service, there is NO WAY I'd ever buy a car from these people who are only interested in the money they make and not taking care of their customers.
Quality staff, knowledgeable, friendly and helpful - Ridgeback Guy
Mark is informative, pleasant to be around and low key. No pressure. JP is also knowledgeable and experienced and pleasant. And Brian ( I think) from was Parts was volunteering to help.
Terrible Experience - drvictory
Worked with an internet Manager Mike Rowe and obtained pricing on a 2017 Jeep Grand Cherokee via e-mail and phone. I had a trade in and understood it might vary a little bit upon actual inspection. Goal was to be in and out less than 30 minutes since all the work was done upfront. I arrived at the dealership, and was brought to Mike who barely offered a smile when he saw me. Since I was helping a friend out, at one point he turned to her and asked if she had ever purchased a car before. Seriously? She is 59, successful, educated and you ask if she has ever purchased a car. How insulting and patronizing. He goes away and leaves us waiting and upon his return he begins to say how the trade in of a perfect 2015 Audi A4 is lower and lists all the reasons. So, the new out the door price is $5,000 higher than the quote he gave me in an e-mail. I told him we are not playing the game of back and forth for 2 hours. Honor your quote. He leaves again and comes back 15 minutes later with another equally bad price. Had enough and demanded the keys back to the Audi. Left and obtained the same vehicle from another dealer thousands less and with a much more respectful and honest individual. Will never buy a car from this dealership.
used car stopped running before I got it home/not trustworth - madashell
Short on giving correct/right information. car died on way home/ NO OIL IN AUTO/waiting 3 days to hear back from service manager/will let you know if I do/or my Lawyer will........
2005 GMC Service - GMC054x4
I would recommend not to go to this dealership for any kind of business... they had my truck for two days and still haven't done anything with it... also while I was checking the status of my GMC, one of the guys side swiped my wife's parked car and these people wasted my time with repairs... I wish anyone the best of luck... just park your vehicle across the road so they don't back into it...
I Bought a used vehicle - Unhappy mom
I payed for a used vehicle in full & found a few things wrong with it but they will only fix 2 out of the 4. I forked over alot of money for the vehicle after all the different taxes they changed me with! I will never buy from them again.. here i am a single parent & all I wanted was a safe vehicle for my kids & i.
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
Tates Hobrook Service can't fix anything - WRANGLERJEEP
I took my Jeep into Tates to have repaired. They kept it for over a week. They put all different types of new parts in it. They told me after a week it was fixed. I picked it up only to find it was doing the same exact thing. They have NO IDEA what to do to repair the problem. I spoke to Rick Berry their GM about it. He is very arrogant and wanted to keep throwing parts at it.DO NOT USE TATES FOR ANYTHING
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the... - deelakey
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!!
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Do NOT disagree with them - Bohica1
I had a great experience with my first salesman, but then I met the others.... I told them I was disappointed with the standard ground clearance on the Jeep Sport, they promptly told me I was wrong, and brought out several people to tell me I was wrong. During this onslaught, one man told me "tell me everything you know about ground clearance." Since I had already been attacked on my stupidity for thinking 8 inch clearance is not perfect for everything, I told him to shut up and when to talk to the boss. The boss, did not care, and I left a very vocal dissatisfied customer, but the man who asked me to tell him everything I know, decided to wait for me outside and try to stare me down. I asked for a call from Matt Oxendale, the owner and I was told that would not happen.
Wanna get told you're an idiot? Wanna get stared down? Come down to Oxendale's!
I returned my vehicle for warranty repairs and at some... - frednphilisha
I returned my vehicle for warranty repairs and at some point while my Jeep was in their position the porters, service mechanic or a thief vandalized my Jeep's drivers seat making it unsafe to drive, bent my steering wheel & damaged my ignition. After explaining this to the service manager he said oh well get off my f^@king lot. Swanty's still charged us $200 for a fuel cap and fuel filter but still was unable to diagnosis the original concerns.
Larry H. Miller Dodge Ram Avondale
Larry H. Miller Chrysler Jeep Dodge Ram Surprise