Great - Cristina
Perfect, everything we wanted they had with a great price, really friendly, thinking of going back in the future for our next car. Thank you
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Seek out Frank Monroig as a great honest saleman - CMW
I recently purchased a new Pacifica at this dealership which I am very satisfied with. But I must say it was the extremely knowledgeable, professional, courteous and responsive salesman, Frank Monroig, that was the reason I chose to purchase at this dealership. You could not go wrong seeking him out. The car had a minor issue we discovered after purchasing and I am pleased to say the dealership also stood behind the purchase to make it right. During that process Frank was there every step of the way even though he has since switched to selling on the Kia side of the dealership. That was over and above in my opinion. I wish nothing but the most success for him at this dealership. Great Job! Frank! Thank you. C. Williams
Second to None - JKJunkie
My husband and I started going to Chapman about a year ago for services like oil changes and tire rotations. We purchased our first vehicle from Chapman a few months ago and it was the smoothest car buying experience either of us ever had. We had been in to window shop a few times and by the time we were ready to make a purchase, our salesman knew exactly what we were looking for and showed us right to it.
This past week when we were ready to make another vehicle purchase, Chapman was the obvious choice. We now live about an hour away, but we make the drive without question because of the way Chapman has treated us, passing by several other dealerships on the way. This time, the vehicle I decided to purchase ended up not being available, but Chapman didn't stop there. Our sales team worked diligently to find me the exact vehicle I wanted within my price range. Chapman has turned these two repeat customers into permanent customers, and we'll continue to drive by everyone else for any services or future vehicle purchases we make. I highly recommend this dealership to anyone who wants a hassle free experience from a family owned dealership with friendly and courteous staff.
Great no-nonsense one-on-one service - MBA
I bought a Lexus, and my salesperson, Carlos Garcia, made me feel like he was on my side all throughout the process, he was never pushy and willing to meet my demands.
very happy - Jeep
All my needs where taken care efficiently and in a timely manner. All phone calls where polite and returned. Owen was the best sales person I have ever bought a car from.
Friendly staff. competent work - astronomer44
As a visitor to Casa Grande, I needed immediate service to my vehicle to fix a mistake I had made, plus routine servicing. I showed up without an appointment but Kirk was able to fit me in immediately and when over the details of the work to be done and the pricing carefully with me. He was also there when I picked up the vehicle the next day and he had already entered a discount for Palm Creek residents for me without me having asked for it. He was a real pleasure to deal with.
The shuttle car was immaculate and the driver was most courteous and pleasant.
Buying a new Jeep - BMO1954
Working with Carol was just wonderful, she is a professional and makes the process very easy. All other employees I came in contact where also very professional.
New Dodge owner - Jcigar32
Joel is hands down one of the best salesmen I have ever had the pleasure of working with this far.
At no point did I feel pressured to buy, or did I feel like I was being taken advantage of. He was very helpful, and knew more about the truck I went with than most would ever know. At one point, owned his own dealership, making him very knowledgable. I was actually looking at another truck, that was 7k more, and he was more exicted and had many batter things to say about the Dodge, and was 7k less.
Joel made it all work out perfectly. I Love my new truck, and glad to have had a salesmen like Joel to help make it all come together perfectly. He even did a follow up the next day to make sure I was still in love with my truck. Thanks Joel.
2016 Dodge Journey - Glendalehawk
There was no haggling back and forth on the price of the vehicle or what I was receiving for my trade. Pretty much straight forward from start to finish. Jermaine was very courteous and knowledgeable in answering my questions and the entire process was pretty painless. I purchased my 98 Dodge Durango from this same dealership 16 years ago with the same courteous service.
Great Sales Experience - marinegunny
I was in the market for a Challenger Hellcat. The dealers in my area all wanted mark ups of $5-10k. I called Airpark and spoke with the SRT manager Steve Cazoneri. Steve was knowledgeable and professional. He worked a deal @a MSRP right over the phone, No hassles, no bartering. He gave me updates on the build process and my car arrived as promised. Altogetther a great sales experience. This is my 2nd Challenger from Airpark and I will certainly buy from them again.
LIED!!! - Nate Harris
CROOKED!!! WATCH OUT!!! YOU WILL SIGN, LEAVE AND THEN FIND OUT THEY WERE LYING!!!
I never write bad reviews, but I had to this time. If you care about fixing this AutoNation, click reply.
Will not honor their contract...... - smoki167
I purchased a new 2017 Dodge Ram 3500 from Planet Dodge/Jeep. They did not own the vehicle and located it through their network in a dealership in Tucson, Az. I took delivery of the vehicle and this is where the trouble starts. The salesman was let go and no longer works for the business. The dealership after numerous phone calls and 6 weeks later, has failed to pay my loan off at a local credit union for the vehicle I traded in. The finance department actually lied to me several times that the check to pay the vehicle was sent over a week ago by UPS. The credit union has searched for the check and denies being in possession of it. The loan is still my responsibility and my old truck is now for sale on the dealership's used vehicles lot and on the internet even though they legally do not own the vehicle because they have not fully paid for it. They have not met their legal obligations under our contract. I have told them I may repossess the vehicle for failing to pay the contract. I would not do business with this dealership and "NO" they are not doing any maintenance on my new truck. I have learned the hard way they conduct business.
Another salesman sold it while I was having it inspected - bscheets
I was working with one salesman and told him I'd buy it if nothing major showed up from the inspection. I paid an outside company inspect it, and after the inspection was done and I told the salesman I'd take the car. Someone else had already sold the car.
I certainly couldn't recommend dealing with them unless you are in-town.
Dishonest practice - Hela49
During the purchase negotiations for our ATV we were promised the turn signals to be part of the purchase price and will be installed before we take the vehicle home. As we were waiting for the installation, Josh (salesperson) came in and apologized for not having the turn signals in stock, but promised to place them on order immediately and to call us as soon as they arrive so we could bring the vehicle vack for installation. I waited for his call for a couple of weeks, finally I called Josh in order to follow up myself. This is when Josh told me that turn signals are not part of street kit.
How can that be that the turn signals were part of the package on the day of purchase and on Aug. 12 when I inquired about front seat overheating, but not part of the deal 2 weeks later.
I THINK THIS IS VERY DISHONEST PRACTICE. I feel he made the promise just to make the sale.
Sales great, service sucks - Bernie
Second time in with a light problem, takes hours every time. This is my last visit. Scottsdale will get my money from here on out
helt back important information and was dishonest about deal - verne
dealership manager josh and salesman Richard was dishonest about items in the contract if you deal with these people you better have a good lawyer. after deal was signed salesman Richard was rude and snotty like a spoiled brat, and manager wouldn't even talk to me.
EXTREMEDY RUDE STAFF - Carenthusiast
NEVER deal with this company! Avoid at all costs! Staff is completely rude and won't let you speak to anyone of management upon request.
Tates Hobrook Service can't fix anything - WRANGLERJEEP
I took my Jeep into Tates to have repaired. They kept it for over a week. They put all different types of new parts in it. They told me after a week it was fixed. I picked it up only to find it was doing the same exact thing. They have NO IDEA what to do to repair the problem. I spoke to Rick Berry their GM about it. He is very arrogant and wanted to keep throwing parts at it.DO NOT USE TATES FOR ANYTHING
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the... - deelakey
CAR OWNERS BEWARE!!! Took my SUV in for a noise from the front. They said I needed over $3,000 of additional work done above the $400 to fix the front noise. I had just had the vehicle services a couple months prior and none of these problems existed. Some of the items I told them were just fixed yet they said they were incorrectly installed. This was untrue. The prior dealership service manager was a good friend. Also, once I picked up the vehicle it had more problems than it did prior. Oil leaking, power steering not added and now made noise. Their PR Manager is a joke and not to be trusted!! Major scam!!!
This dealership does not believe in the use of... - thoman
This dealership does not believe in the use of cleanliness protection inside customer's vehicles. A routine oil change 2 weeks ago resulted in my 06 Ram 1500 being in the shop for a total of 5 days and counting! After the oil change, I received the truck back from service with a 1/8" thick boot print of grease on the driver's door sill along with numerous grease stains on the driver's seat, driver's entery handle and center console. Last two items cleaned easily but they've had to replace the seat cover. First cover came in wrong color they didn't receive replacement until today. Hopefully it'll be done by this evening.
Do NOT disagree with them - Bohica1
I had a great experience with my first salesman, but then I met the others.... I told them I was disappointed with the standard ground clearance on the Jeep Sport, they promptly told me I was wrong, and brought out several people to tell me I was wrong. During this onslaught, one man told me "tell me everything you know about ground clearance." Since I had already been attacked on my stupidity for thinking 8 inch clearance is not perfect for everything, I told him to shut up and when to talk to the boss. The boss, did not care, and I left a very vocal dissatisfied customer, but the man who asked me to tell him everything I know, decided to wait for me outside and try to stare me down. I asked for a call from Matt Oxendale, the owner and I was told that would not happen.
Wanna get told you're an idiot? Wanna get stared down? Come down to Oxendale's!
I returned my vehicle for warranty repairs and at some... - frednphilisha
I returned my vehicle for warranty repairs and at some point while my Jeep was in their position the porters, service mechanic or a thief vandalized my Jeep's drivers seat making it unsafe to drive, bent my steering wheel & damaged my ignition. After explaining this to the service manager he said oh well get off my f^@king lot. Swanty's still charged us $200 for a fuel cap and fuel filter but still was unable to diagnosis the original concerns.
Larry H. Miller Dodge Ram Avondale