went 5 or more times.same issue of brakes squeaking escalade - Pooja batra
I have brought my car in for the same problem 5 and more times and paid to change brake pads and labor. it still makes irritating squeaky noise. no one calls back or bothered to address the issue if your service people are not able to fix please let me know that you are not the best service dealership to take the car too. i see online lot of people are facing same issues with escalade.
Don't trust them ! - Roger
I went to lease a GMC Sierra Denali on 20 February 2017 with salesmen James however I could not stay long enough to get through the paper work or even start negotiations so I came back the next day and met with salemen Anthony which is a nice guy but was new and did not know much about the truck. We found a truck that met my requirements. we looked at it and test drove it. At that time we noticed that there was a dent in the tailgate. They said it would be fixed no problem. After we found the truck I wanted we started negotiations and ended up with a number I was happy with but it was very rushed. The manager Hassan was very off putting and made me nervous, he stepped in on the deal with Raul the finance guy. All the information about the deal was skipped, a lot of blank spaces. I didnt feel comfortable nor did I have all the details I was hoping for. Which is important when you're buying/leasing a vehicle. After leaving the dealership feeling less than satisfied we took the truck in on that Friday like discussed to get the tailgate fixed at that time they sent me home without the truck getting fixed. They said they were going to have to call us with a scheduled time to get it fixed even though they told me to drive there and get it fixed that Friday! This was the salesmen James who told us this (my wife and I). So we waited some time for him to call us which he did not. I called the dealership and James multiple times to get this resolved. It took way too long to get fixed and for anyone to even call me back! When I finally got a phone call from them they gave me another phone number to a gentlemen who ended up going to my wife's work to fix the truck. After that 3 week ordeal we started getting late payment notices on our trade in vehicle! I couldn't believe it, there was no way I thought this experience could get worse but it did and still is not resolved! The finance department lost our trade in paperwork and we had to get it signed again because of their failure. The car to this date is still not payed off. The whole business is very unorganized, there is no management nor communication between anyone there. No one knows what's going on! I been trying to call David Garitta the general sales manager there but no luck even after he called me and asked why I was unhappy with the situation! He had no clue what was going on under his management. He said he would work with me to make sure I was satisfied but still no luck. I just want my trade in payed off and for them to hire new management so this doesn't happen to anyone else because ultimately it's their fault. Please save yourself some time and buy somewhere else!
Service - james melvin
I made an appointment and arrived 30 mins early. I waited two hoursr for an oil change/tire rotation.
I actually had to ask the service writer the status of my car at the 1.5 hour mark. They hadn't even touched it
This place sucks. I bought a used truck from them and 2... - unek_one
This place sucks. I bought a used truck from them and 2 months later and $1200 later a new radiator was needed and gaskets. The 3 months later a new tranny, transfer case and Rear diff. so $8000 later and 3 months later, i get the truck back, Hasnt run good ever since. So beware of this place, go to Ron Baker or peoples chevrolet.