Great experience with Carl Burger - g gray
I live in the San Francisco Bay Area and searched for the car i wanted online. I found what i was looking for at Carl Burger and contacted the dealership. Cameron Mahoozi responded same day and answered all of my questions via text and email - probably 25 or 30 combined. Responses were near real-time.
I loved the product and service so we negotiated a fair price. We made the deal over text down to the dollar, confirmed vehicle condition (with many pictures), finance terms and pick up schedule from the airport :-). The car was as described with the exception of one small issue (i purchased a used 2017 VW), that Cameron took care of it right away and without issue, challenge or hesitation. A man of his word! He took the car, had the issue resolved and handed it back (my eye sees things that can be missed my others :-)).
Also, the finance process was probably the easiest of my lifetime (i've purchased about 15 cars). As noted, Cameron and I worked out the finance down to the dollar, so Mike's job was really straight-forward. He explained/confirmed the agreement, went over warranty options without pressure, he was polite, friendly and engaging. It was effective and efficient.
I need to be fair and balanced with my feedback. This is incredibly minor, but... The tire pressure was not set to the manufactures levels (i said this was minor). My recommendation is to make this a priority with the service department to show they pay attention to detail. If they missed this, what else did they miss? It's possible they put their energy into more important components, but this is low hanging fruit that should also be handled.
Would I do business with Carl Burger again? I would absolutely buy another car from Cameron without question. He's a total professional and a man of his word!
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Great Experience - John
Bill Korbin did a great job in getting me my Jerp. Very happy with the no pressure attitude. Would recommend Bill for his professional presentation.
Waist of time and effort - Larrdog
Visited the dealer on Saturday. Found a truck I wanted. Explained to the sales associate I would not be buying for a week to my house refinancing went through. I told him I would return the following Saturday and talk price , not wanting to waist his time. I'm in sales myself. With 35years of experience. I get it. He had no truck knowledge at all. But was pleasant. Couldn't answer any of my questions. The next week I was hounded by 1-2 phone calls a day. After the third day i was agitated. Asked them not to call any longer. Day 5 , Patrick called. Said was the fleet manager. Said he had a offer I couldn't resist. After telling him I was tired being of the calls. He abruptly hung up on me. I called him back, would not answer the phone or return my calls. How he became a sales manager is beyond me. I returned the next Saturday giving them the another chance. Because they were the were the only dealer that had the truck I wanted. Talking to a another sales associate, he was a nice guy, but also had no truck experience. After the test drive,I said lets do it. Paying with cash , I still had to go through a exausting credit application process which was unnecessary. Negotiations went fairly fast. We made a offer, basically told were out of our minds. Made a second offer, said that was at there cost. Said they could not sell the truck for that. They just sat there looking at us . Wouldn't give us any indication of what we could buy the truck for . So I thanked them for there time and we left with no truck. The funny thing is the price they said they couldn't do, was there advertised price on the web site. huh!! I must be a idiot. Returning to another dealership we visited the first Saturday, we were welcomed back buy a young sales associate very well informed on ram trucks. With in 30 minutes we were in the sales office and had negotiated a fair deal. Although it was not the same truck, it was close enough. NO hassles. On my way home with my new truck, I received a call from Jack Powell saying they would except my offer. I don't know about you but that's B.S!! I had already driven 60 miles, you expect me to come back! if they would be a little more considerate of there customers, they would of had another sale that day. Obviously the day wasn't as prosperous as anticipated it would be !!
Great customer service - Andre
Easy to buy and good selection of choices. The sales consultant show different cars and models and didn't push me to buy a specific car.
Very unpleasant and do NOT recommend - SDCA
HORRIBLE CUSTOMER SERVICE. Still waiting for Phil, the CS manager, to call back on how he's dealing with ill mannered customer rep.... How are they in business?
Once the sale is made, don't expect any good service to come from San Diego Chrysler Dodge Jeep or management
Went out of their way to make me happy....... - Happy Camper 12
These guys were upfront, honest and professional - went above and beyond to ensure my satisfaction. They were quick yet thorough - I never felt pressured or rushed.
New jeep - Jeep Scout
I bought my new jeep here a few weeks ago and couldn't be happier! The staff was professional and very helpful the proses was smooth and fast. The entire staff was very helpful and inviting everyone from the sales guy to the managers. I had been to a few other dealerships and Poway was by far my favorite! Highly recommend!
Carl Burger Dodge Chrysler Jeep RAM World