Excellent Customer Service - C Kolek
The sales team went above and beyond to ensure the process, one that can be very stressful, went smoothly along with ensuring all my questions and concerns were heard and answered.
These guys are top notch!
I'm very pleased.
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my auto Dealership is Rancho - Felicia in da house
I have purchased 2 cars from Rancho and all of my maintenance gets done at Rancho too!
Thank you Rancho Service Team for always working to accommodate my busy schedule...having kids and balancing auto maintenance is a task..I appreciate the courtesy shuttle taking me to work and picking me up...
Great experience...great service! - Happy buyer
Great experience...great service. Yusuf Mazada went above and beyond making sure all our needs were met with our vehicle purchase. He was frreindly, personable non-pressuring..a real pleasure to work with. He spent 15 min looking for a misplaced key just so we could see another vehicle we inquired about...what service!
Purchase process was bearable, service has been good. - RegretfulGuy
Just had recall work done to replace a windshield washer pump prone to fire on my new 2016 sedan. Amr was technician advisor. He did a fine job fitting me in, promised the car ready at a certain time and delivered. I heard a new popping noise after the recall work was completed, when engaging the "flash headlights" feature. I was then shown four other cars that do the same popping noise, and was told it was normal. I've never owned a car that made a popping noise under the hood, near the headlights in my five decades of being around cars, owning 15 of them over the years.
Although I took my frustration out on the service dept (my apologies to Amr and the other guy), they actually did a fine job, without too much waiting, and gave the car a much needed wash.
Since the recall was issued by NHTSA, I have questioned them about the noise, by design or not.
But as far as the dealer, they did what was required by the recall order. As long as there are no other electrical related problems to this car, I plan to keep it during the warranty period and have the oil changes and scheduled maintenance done at Jack Powell. If not, then I switch brands.
Buying Experience was Great! - Jesse.Elliott
My wife and I recently bought 2 new Jeeps, and our experience was great. The process took us a while because my wife wasn't sure what car she wanted, so after the 1st visit and test drives, we went and test drove a few other brand suv's. We were never pressured, and after deciding to purchase the 2 Jeeps, One a Cherokee Trail Hawk and the other a 4 door Rubicon, we were b able to make a great deal and get exactly what we wanted. Thanks to our salesman and their entire team, I would recommend them to all of my friends and family.
Jesse & Kaity
Aweful and unproffesional - nsignorine
Horrible service and attention to detail dropped
Off vehicle for a Safety recall and discussed the need for A Shuttle Back to work. Was told no problem as long as within 10 miles checked and was good to go. After pulling in to an over flowing service line @1000 30min prior to my appt. I waited 20 min and was never approached by anyone I then approached a service office full of lazy laughing fools whom looked at me with blank stare. I was then asked i needed service at the service office !!! I stated yes and that I was waiting by the back of the long line of cars . Only then did two guys pull up the several cars sitting in the service line so I could check in. At this point reminded about the shuttle I had previously discussed as I was missing work. I was sat on a bench and told that at 1030 it would take 25-30 to get a shuttle driver to bring me , I stated ok and sat there while I looked at an empty shuttle sitting in front of one of the service lines. 35-40min later I approached the same employee who looked surprised by me and I asked what's up with the shuttle? He then stated oh yes let me call him. WTF. He quickly switched to Spanish and told the shuttle driver that he had someone whom he told 30 min how long till he returned. Upon hanging up he then told me 30-35 min I said another 30 min huh. To which he replied 45-1hr . Sorry sir the driver whom I never saw show , had to drive to Point Loma. After another 30 min with no one approaching me other than. Pushy salesman as I roamed the lot. I obtained a 20 dollar uber ride back to work .nobody called me or asked where I went or tried to get me this shuttle. My initial service call and check in had informed me that it would be complete by the latest at 5-530pm . At 648pm after no call or update I called to find out what was going on with my car. I was put on hold and then told that there was no way that the vehicle was going to be complete today as they close at 8. So after 8 hrs I assume my vehicle was never touched. So I have to find friends to drive me to work as well as get my children to school tomorrow. Dodge service has never been good but . Perry dodge wins the absolute worst of worst in my book. Thank you
Worst purchase experience - flamedduck
Similar experience as other reviewers. Floor manager was horrible to work with. This dealership is so desperate for sales, that they try all kinds of shenanigans to make more money. I would definitely recommend bringing your own financing unless you want your credit run with 12+ banks...
Carl Burger Dodge Chrysler Jeep RAM World