Best Service! - Shannon
We had a wonderful experience at GMC North County in Escondido. We had visited the Hoehn dealership in Carlsbad first as we had been there a few weeks before when initially looking at GMC Acadia's. We had never visited GMC of Escondido when initially looking.
Hoehn played the "let me talk to the manager" game which includes going back and forth for over 2 hours as we were trying to trade in our car and lease a new one. It was agonizing how long this took with the manager never coming to meet us until we were walking out. He said we couldn't get the deal we wanted and doubted we could find it anywhere. Boy was he wrong! We were so irritated we drove straight to GMC North County dealership since we had not been there yet.
I called ahead and said we were on our way and asked if they had the car we were looking for. Pedro quickly looked and confirmed they did. We worked with Pedro Bernon, Sales and Leasing and Gabriel Ybarra, floor manager, both were fabulous. We showed them the car we wanted to trade in and discussed what we were looking for in a lease payment. We all discussed it and we quickly came to a deal. They were professional, respectful and went out of their way to make us feel comfortable. The car buying/leasing environment has changed for the better over the last few years and it was clear at GMC North County. Just a straight forward and honest transaction. Hoehn is still working like it was 10 years ago with the manager behaving as the "wizard behind the curtain". No games with GMC North County, just a first class experience experience with people who know how to do their jobs. We HIGHLY recommend you seek out Pedro and Gabriel as you will actually enjoy the process instead of dread it. Also Omar handled the finance paperwork and he is a former Marine who just knows how to get it done while clearly explaining everything. A great team of people.
Bravo guys! Getting a car can be enjoyable thanks to all of you!
Don't trust them ! - Roger
I went to lease a GMC Sierra Denali on 20 February 2017 with salesmen James however I could not stay long enough to get through the paper work or even start negotiations so I came back the next day and met with salemen Anthony which is a nice guy but was new and did not know much about the truck. We found a truck that met my requirements. we looked at it and test drove it. At that time we noticed that there was a dent in the tailgate. They said it would be fixed no problem. After we found the truck I wanted we started negotiations and ended up with a number I was happy with but it was very rushed. The manager Hassan was very off putting and made me nervous, he stepped in on the deal with Raul the finance guy. All the information about the deal was skipped, a lot of blank spaces. I didnt feel comfortable nor did I have all the details I was hoping for. Which is important when you're buying/leasing a vehicle. After leaving the dealership feeling less than satisfied we took the truck in on that Friday like discussed to get the tailgate fixed at that time they sent me home without the truck getting fixed. They said they were going to have to call us with a scheduled time to get it fixed even though they told me to drive there and get it fixed that Friday! This was the salesmen James who told us this (my wife and I). So we waited some time for him to call us which he did not. I called the dealership and James multiple times to get this resolved. It took way too long to get fixed and for anyone to even call me back! When I finally got a phone call from them they gave me another phone number to a gentlemen who ended up going to my wife's work to fix the truck. After that 3 week ordeal we started getting late payment notices on our trade in vehicle! I couldn't believe it, there was no way I thought this experience could get worse but it did and still is not resolved! The finance department lost our trade in paperwork and we had to get it signed again because of their failure. The car to this date is still not payed off. The whole business is very unorganized, there is no management nor communication between anyone there. No one knows what's going on! I been trying to call David Garitta the general sales manager there but no luck even after he called me and asked why I was unhappy with the situation! He had no clue what was going on under his management. He said he would work with me to make sure I was satisfied but still no luck. I just want my trade in payed off and for them to hire new management so this doesn't happen to anyone else because ultimately it's their fault. Please save yourself some time and buy somewhere else!
Service - james melvin
I made an appointment and arrived 30 mins early. I waited two hoursr for an oil change/tire rotation.
I actually had to ask the service writer the status of my car at the 1.5 hour mark. They hadn't even touched it