2013 GMC Sierra SCheduled Maintenance - Martin
Scheduled 52,000 mile maintenance and had work completed in half day. Had to return to dealership to correct transmission fluid maintenance. Vehicle was making noise and poor performance. It was low on fluid, should be verified before return to customer for correct levels. Service advisor James Shriver did a great job to correct.
Service department is GREAT - Arden Adelgais
They have a great service department but their finance department is terrible beyond all belief. I bought two cars there and will never buy another one. I've owned Buick's since 1992 and bought the last 2 from North County Buick as they were a little closer to my home. NEVER again. I'll drive over to Carlsbad.
Car #1 I had trouble because of taxes. I live in area with a .5% lower rate than others. It took me 4 months and much prodding to get my refund.
Car #2 I have handicap plates and asked them to transfer the plates and register the car accordingly. They did not to it and WOULD NOT CORRECT IT when I brought it to their attention. I had to personally go to DMV to do it. I also paid them a fee to handle the paperwork and had to finish it myself.
Other than service they've seen me for the last time. Screw with me once shame on you. Do it again and shame on me.
Absolutly LOVE this place, no where else I would go! - Sarnsab
The staff here is so helpufl and courteus. They are family friendly and aleays readyt o help! Ask for Robert when you stop by the dealership!
Customer Service Non-existent - JT
This dealership is something out of a 1970s used car lot. The people and the attitude are extremely disappointing and dates. This is my first GM vehicle, a Buick Verano, and I really like it, but the experience in purchasing the vehicle and my recent service experience has been completely discouraging. If you plan to purchase a GM vehicle, purchase it elsewhere, and get ready for absolutely no customer service or support. Greg White, the service manager, actually lectured me, instead of helping me. They are worried more about their bottomline then interested in supporting their customers.