1st visit after 18 months of owning my Honda - 100% Satisfied
See Marco in the service department. He was great. Took care of me right away, stayed in touch through the duration of having my vehicle, made sure I was happy before hanging up each and every time. Upon pick up, Marco walked me through everything dome to my vehicle, went over the invoice, made sure I didn't have any questions before sending me to the cashier. This was the best experience I've have with any service department. Management should consider him being a trainer as he truly sets a great example that others should follow for continued customer retention and satisfaction.
Comfortable experience - 123reina
All members were helpful & caring. They took care of my needs & went above & beyond to ensure I was comfortable with my decision. They made the process easy & not at all stressful.
The staff here is amazing! - Leah O.
From the moment I walked on the lot to the moment I drove away in my new car, every employee I dealt with was so nice and professional. The experience felt personal and there was no pressure for me to buy right away. They also helped me figure out the best way to get out of my lease on my old car. I am so happy with my purchase and I really look forward to getting my car serviced here so I can say hi to all the people that helped me purchase my car. Really recommend this dealership 👍
Levaeh Ladii - Young_lady
Great customer service Mr. Darnell Jackson, I appreciate you coming in when you were supposed to be off already. Hope you enjoy the game on Sunday. Hope the Chargers make you proud
Don't trust them! - frustrated by Honda
They said the car I was purchasing had Honda navigation system. It did not.
They said they'd sell me the car without any navigation system at an agreed to lower price, but when I went in to make the purchase, they wouldn't sell it to me as agreed. Despite several conversations about my payment, they refused the sale unless I used their financing.
Do not recommend.
Truly Exceptional Experience! - John Ippolito
I had a truly exceptional experience at Mossy Honda over the weekend. After making an inquiry on their website, I was contacted by the internet director, Kevin Polzer, who invited me to come in for a test drive and assured me that he would make me the best deal.
I quickly took a short drive to the dealer and was immediately impressed with this place. The lot and the showroom are spotless, and there is a lot of activity going on everywhere...there is just a good vibe at this place and I felt very comfortable. After meeting with Kevin, he introduced me to Alfredo Ortegon, who is also in the internet department. Alfredo had great energy and really made me feel comfortable. He listened to what I wanted and was very helpful in selecting the right vehicle and the right equipment. He was very knowledgeable about the Civic, and he seemed to know their inventory really well. After a test drive, and looking over the numbers with Kevin, I decided that I needed to drive at least one other car before committing to the Honda. Kevin and Alfredo were very professional, I did not feel overly pressured. They even introduced me to their General Manager, Adel, who was delightful and very professional and courteous.
After a couple of hours I made my decision to go with the Civic, and I called Alfredo and Kevin to let them know I was on my way. When I arrived, Alfredo had the car waiting, and we set off another drive, which only confirmed that I was making a solid choice with the Civic. After mulling over colors, we made the deal and the rest of the process was prompt, and went very smoothly.
My paperwork in the finance department was completed by Eddie Hernandez, who was also extremely professional, courteous, and just had more of that good vibe that runs through this place and everyone that works there. Eddie took the time to really explain everything that needed to be signed, and he also did a great job making sure that I was protecting my new vehicle the best that I could.
This was absolutely a 5 star experience all-around, and I recommend that everyone check out Mossy Honda Lemon Grove for your next car...be sure to ask for Alfredo!
Buying a car - Vcano
I was looking for a certified used vehicle and Dante was helpful and made the process smooth and easy. Im happy with my purchase and service
Really bad customer service - mokanj2012
this dealer ship had a worse customer service they are really mean and bad I will drive another 30 mins to Honda of poway better service than escondido
Fuller Honda does not Honor the manufacturer's warranty... - consumer2011
Fuller Honda does not Honor the manufacturer's warranty on new cars! I took my brand new car for a defect from when I bought it (my car is only two months old, it is a Honda Civic 2009) and they refused to honor the manufacturers warranty. I wpuld not use this dealership anymore as long as I live!