Great service - billinsd
The customer service person working with me was great. He ensured I was getting the correct service and was very personable. The waiting area was very comfortable, with t.v. , coffee and well stocked food. Time for service was very reasonable, especially on a busy day. It is obvious that customer service is something that is important to this dealership.
100% HAPPY - Gema
THANK YOU SO MUCH FOR YOUR SERVICE IT WAS AN HONOR TO MAKE BUSINESS WITH BALL HONDA I REALLY APPRECIATE ALL THE SERVICES AND ATTENTION THAT YOU GAVE US I'M SO HAPPY FOR MY NEW (HRV) THANK YOU LOUI FOR EVERYTHING GOD BLESS YOU. I REALLY RECOMMEND THIS SELLER. YOU HELPED US A LOT WHITE THE PRICE OF MY CAR, PAYMENTS AND COLOR . EXACTLY WHAT I NEED AND WANT.
Stress free process - Leesa Mouw
When we arrived at the dealership Mike Taft greeted us and asked what he could do to help us. We informed we were buying with the Costco program and he very quickly connected us with Jose Ramirez in the Internet Sales Department. Jose listened very carefully to what we were looking for and suggested we look at the HR-V. We ended up deciding to buy a Honda Fit and Jose was able to find us one in the color and with all the features we wanted. Jose introduced us to Donald Holcomb who helped us through the financial process. This was Donald's 1st day in Finance and he went above and beyond to make sure all the necessary forms were filled out correctly and informed us of all our various coverage options. Joe DeLuca, the Manager, checked in with us several times to make sure the process was going smoothly. Definitely the easiest car buying experience we have had.
Friendly service - rl2789
Daniel, as always, was very helpful. He always remembers what's been going on with my car and let's me know what may be needed in the future. Since my car is nearly 10 years old, I want to maintain the car and keep it going for a few more years. I appreciate his professional manner.
great service - jerry1356
I am a resident of Chula Vista my son Alex Pena needed a vehicle we visited your used car Center map with a mr. Brooks sellers he was very attentive well mannered salesperson I gave him five stars he attended as well took us through the financial system very well game of this man 5 stars I think him and Pacific Honda and I will recommend other customers to you thank you very much for Gerardo Pena
Still waiting for the spare key to my Accord - Rhea Brown
I've been putting off writing this review in hopes that the sales department at Mossy Honda Lemon Grove would make things right. Unfortunately, that hasn't happened. I bought a used 2015 Accord from Mossy Honda on December 3rd, with some outstanding IOUs: the backseat headrests and spare key were missing, and there were two scratches on the car that needed repair. No big deal- I was promised that I could bring the car to the shop the following week for the repairs, and that they would have the headrests and spare key shortly.
I scheduled the repairs for the car on 12/7, but when I brought my car in, they couldn't find any record of the IOU authorizing those repairs, nor were they able to give me a loaner as had been part of our IOU agreement. It was an annoyance, but I understood that things like this do happen. Fortunately, they found the paperwork later that day and rescheduled my appointment. The repairs were completed satisfactorily on 12/9.
I'd hoped that my missing headrests and spare key would be located and returned to me by the time my car was out of the shop on 12/9, but that wasn't the case. I called my salesperson 4 times to check on the status of my missing headrests and spare key. On 12/24, I was able to pick up the headrests, but the spare key was still not available. I've called and emailed multiple times since then, asking for the spare key that I'm owed, with no resolution. Supposedly, the previous owner of the car still has the spare key.
It's been nearly two months since I purchased my car from Mossy Honda Lemon Grove, and today I received this reply from my salesperson in regards to my still-missing spare key: "no luck with e-tra key,, sorry all I can do is waiy on customer.. he do plan to trade his van in next month, my used can not provide you with another key,,i can get you a key with my employee discount,, very sorry." I'm disappointed with the lack of follow-through and poor customer service from Mossy Honda, and do not recommend this dealership.
UPDATE: After posting this review and filing a BBB complain, Erik, one of the sales managers, reached out to schedule a time for me to come in and have a spare key made. I went in today and now (finally) have my spare key. Thanks for making things right!
Dealer's Yo-Yo Tactics - stan1945sz
Very bad experience with Honda Hoehn Carlsbad. Started with low interest rate but after 9 hours ended up with 2.5% rate higher then pre-approved. They are experts in Yo-Yo tactics and will rip you off as xxxx. Dealer send requests to 14 lenders but showed me only 1 offer, the highest of course to get the highest kick back from the lender. Bad, very bad dealer.
Fraudulent practices - upset
Doug said my A/C compressor was bad, really bad, the problem is that they had drained the freon out of it. They wanted me to spend over $ 1,000 to have it replaced when it was not necessary. This is FRAUD. It has happened to me last year as well, they said I needed front and rear breaks. I had the fronts replaced, not knowing any difference. The rear brakes are still good several months later.
I will never go back to this Dealer for ANYTHING.. I am going to take them to Small Claims Court.
I all fairness, Jarrod was very courteous. Dou was the problem, he should be fired...Gave the Dealership a bad reputation.
Fuller Honda does not Honor the manufacturer's warranty... - consumer2011
Fuller Honda does not Honor the manufacturer's warranty on new cars! I took my brand new car for a defect from when I bought it (my car is only two months old, it is a Honda Civic 2009) and they refused to honor the manufacturers warranty. I wpuld not use this dealership anymore as long as I live!