1st visit after 18 months of owning my Honda - 100% Satisfied
See Marco in the service department. He was great. Took care of me right away, stayed in touch through the duration of having my vehicle, made sure I was happy before hanging up each and every time. Upon pick up, Marco walked me through everything dome to my vehicle, went over the invoice, made sure I didn't have any questions before sending me to the cashier. This was the best experience I've have with any service department. Management should consider him being a trainer as he truly sets a great example that others should follow for continued customer retention and satisfaction.
Really good customer service - Gabby89
Super friendly really good customer service, honest, and helpful, they make sure to give you what like and that you are satisfied with your car.
Sales Scamer Joe Deluca - Jeff Kunu
Joe is a scam and tells many lies. He is just a sales Scamer calls himself a Manager he does not even show up for meetings
I leased four hondas from them using Honda Financial services not one late payment ever. And he pulls a total scam on me. I will post his emails soon. Was getting ready to get two more no way will I ever do business with them again. And you should not.Hernandez should not have a job there bad for business.
great service - jerry1356
I am a resident of Chula Vista my son Alex Pena needed a vehicle we visited your used car Center map with a mr. Brooks sellers he was very attentive well mannered salesperson I gave him five stars he attended as well took us through the financial system very well game of this man 5 stars I think him and Pacific Honda and I will recommend other customers to you thank you very much for Gerardo Pena
Don't trust them! - frustrated by Honda
They said the car I was purchasing had Honda navigation system. It did not.
They said they'd sell me the car without any navigation system at an agreed to lower price, but when I went in to make the purchase, they wouldn't sell it to me as agreed. Despite several conversations about my payment, they refused the sale unless I used their financing.
Do not recommend.
Still waiting for the spare key to my Accord - Rhea Brown
I've been putting off writing this review in hopes that the sales department at Mossy Honda Lemon Grove would make things right. Unfortunately, that hasn't happened. I bought a used 2015 Accord from Mossy Honda on December 3rd, with some outstanding IOUs: the backseat headrests and spare key were missing, and there were two scratches on the car that needed repair. No big deal- I was promised that I could bring the car to the shop the following week for the repairs, and that they would have the headrests and spare key shortly.
I scheduled the repairs for the car on 12/7, but when I brought my car in, they couldn't find any record of the IOU authorizing those repairs, nor were they able to give me a loaner as had been part of our IOU agreement. It was an annoyance, but I understood that things like this do happen. Fortunately, they found the paperwork later that day and rescheduled my appointment. The repairs were completed satisfactorily on 12/9.
I'd hoped that my missing headrests and spare key would be located and returned to me by the time my car was out of the shop on 12/9, but that wasn't the case. I called my salesperson 4 times to check on the status of my missing headrests and spare key. On 12/24, I was able to pick up the headrests, but the spare key was still not available. I've called and emailed multiple times since then, asking for the spare key that I'm owed, with no resolution. Supposedly, the previous owner of the car still has the spare key.
It's been nearly two months since I purchased my car from Mossy Honda Lemon Grove, and today I received this reply from my salesperson in regards to my still-missing spare key: "no luck with e-tra key,, sorry all I can do is waiy on customer.. he do plan to trade his van in next month, my used can not provide you with another key,,i can get you a key with my employee discount,, very sorry." I'm disappointed with the lack of follow-through and poor customer service from Mossy Honda, and do not recommend this dealership.
UPDATE: After posting this review and filing a BBB complain, Erik, one of the sales managers, reached out to schedule a time for me to come in and have a spare key made. I went in today and now (finally) have my spare key. Thanks for making things right!
Buying a car - Vcano
I was looking for a certified used vehicle and Dante was helpful and made the process smooth and easy. Im happy with my purchase and service
Really bad customer service - mokanj2012
this dealer ship had a worse customer service they are really mean and bad I will drive another 30 mins to Honda of poway better service than escondido
Fuller Honda does not Honor the manufacturer's warranty... - consumer2011
Fuller Honda does not Honor the manufacturer's warranty on new cars! I took my brand new car for a defect from when I bought it (my car is only two months old, it is a Honda Civic 2009) and they refused to honor the manufacturers warranty. I wpuld not use this dealership anymore as long as I live!