Buying a new car - Linda
Wonderful experience as well as painless! We bought a 2017 Honda Civic EX-T from Gary Lobal, who took excellent care of us. Love the car! I'd recommend this dealership to anyone.
Awesome - Johnnyher1017
Greeted by Oscar test drive two accords got the paper work going, got a good price, and discounts, I couldn't get me L.E.S for them but still got the discount thanks to Greg. Good experience.
bad experience - chris b
0 star customer service. Buyer beware of these shady people: MASSOOD YAGHOOBIMANESH, DANIEL CHANEY, DANIEL COLE, and DONALD HOLCOMB. Sales staff snuck in a $999.00 KARR alarm system with the final paperwork when purchasing my new civic. It's my own fault for not expecting a shady move like that and not noticing it before signing. I learned my lesson, expect these people to try to scam you.
DCH Honda is different from the others - NatBe
I really feel DCH Honda is different; more fair in the pricing and honest. I don't spend that much when I go there. That in itself is special. I bought my Honda Fit there (at the Lemon Grove DCH Honda) and have bought tires from them as well, along with oil changes and checkups. I have spent very little money and got a great deal on my car. Although got offered next to nothing for my trade-in, which I was not happy about since I spent a lot of money on repairs for it. For a dealer, they are above the others in service pricing fairness and not upselling you.
Pre Owner Certified Purchase - Jencie P
I worked with Brooks Simpson at Pacific Honda. I am a woman and I hate buying cars (HATE). He helped me from start to finish. He was knowledgeable in their fields and helped me find the perfect car, No pressure through out without any attempts to upsell me on additional features on the car. They were fair with the value of my trade in. I will highly recommend going to Brooks if you're looking for a car! Great Job Brooks!
Worst Customer Service - Kventura123
I was a Toyota Corolla owner for six years prior to this experience, thus I am writing this review keeping in mind the superior customer service I’ve had, from Toyota corporate and the Auto Repair Shop in Carlsbad.
Palan was my car salesman that worked with myself and parents who accompanied me; he was very informative, yet rushed and pressured me from the very beginning. Nonetheless, I purchased a 2017 Honda Civic and I trusted that I left the dealership with all of the accessories that were advertised when the car was displayed to me. Thus, when I arrived home, the cargo liner that was in the trunk was taken out, and to top it off, when I approached Palan about this issue, he said it was not included with the car. I questioned if he falsely advertised the car, and he agreed, “Yes.” I was very disappointed with the fact that this HOEHN HONDA salesman was not honest, and should have negotiated including this item.
Secondly, about 5 weeks after I bought the car, the foam in the driver’s seat turned out to be DEFECTIVE. The entire left side COLLAPSED and it has not been fixed by either Hoehn Honda nor has HONDA Corporate resolved this issue. Service at Hoehn Honda is very poor and unprofessional, dreadful service. Esteban was my service advisor, and he has failed to call me back to try and fix the problem after it being fixed only ONCE. Not only am I being inconvenienced by driving with a deformed seat, but I have wasted time and effort to try to speak to Skip (Manager)- he never responds to e-mails, voicemails nor phone calls. Corporate Honda is the SAME. They tried to send me over to Escondido Honda, but have not received a call yet after over a week passed.
I recommend you save your time, money, and energy. Do not buy from HOEHN HONDA, and consider how much trouble you will have to go through with Corporate Honda to simply get a small part like this fixed.
Best Staff and the best Dealer - AhmadHookahman
First of all let me start with saying my credit is bad... and before going to Honda lemon grove I went to 3 different dealer but Honda lemon grove was the one that finished the deal for me... Staff from sales rep(Max) amazing guy, his upper manager great guy and ahmad from finance professionals and great person.. I Wanna thank them for making my day and making me happy... thank you guy I would recommend to anyone... the best dealer
Fraudulent practices - upset
Doug said my A/C compressor was bad, really bad, the problem is that they had drained the freon out of it. They wanted me to spend over $ 1,000 to have it replaced when it was not necessary. This is FRAUD. It has happened to me last year as well, they said I needed front and rear breaks. I had the fronts replaced, not knowing any difference. The rear brakes are still good several months later.
I will never go back to this Dealer for ANYTHING.. I am going to take them to Small Claims Court.
I all fairness, Jarrod was very courteous. Dou was the problem, he should be fired...Gave the Dealership a bad reputation.
Fuller Honda does not Honor the manufacturer's warranty... - consumer2011
Fuller Honda does not Honor the manufacturer's warranty on new cars! I took my brand new car for a defect from when I bought it (my car is only two months old, it is a Honda Civic 2009) and they refused to honor the manufacturers warranty. I wpuld not use this dealership anymore as long as I live!