Recall repairs no problem - lucaaksana
The staff was very knowledgeable and helpful. No pressure sales. I came in with three little kids and had no difficulty getting through paperwork. Everyone was very accommodating. I was told it was going to take about two hours and that was exactly the time it took.
I will have no problem recommending and returning to this dealership myself :)
Excellent Service - Nica1966
Thank You very much the Tony Quintanar & his team who help is to get our new CRV. Tony is very patient & helpful with us. All the team are great! Thanks to Costco discount too.
Amazing - Didi
stopped In to look at a car for my daughter and met Ted Apostolidis. He was patient and engaged. Ted made the normally tedious and difficult car buying experience enjoyable.
Amazing Service - NoorDiab
Amazing Service, every time. I only bring my car to DCH Honda of mission valley because of the great service that I receive here. Ryan is an all star employee. He goes out of his way to make sure that I'm in and out quickly and get a free car wash before I leave. Yesterday I went in for an oil change and it was past 5pm, but he still got me in and taken care of. Thanks Ryan! You're the best. Not sure why his name isn't on the employees to recognize list on this review .. I just clicked on a random person in order for it to let me submit.
Pre Owner Certified Purchase - Jencie P
I worked with Brooks Simpson at Pacific Honda. I am a woman and I hate buying cars (HATE). He helped me from start to finish. He was knowledgeable in their fields and helped me find the perfect car, No pressure through out without any attempts to upsell me on additional features on the car. They were fair with the value of my trade in. I will highly recommend going to Brooks if you're looking for a car! Great Job Brooks!
Best Staff and the best Dealer - AhmadHookahman
First of all let me start with saying my credit is bad... and before going to Honda lemon grove I went to 3 different dealer but Honda lemon grove was the one that finished the deal for me... Staff from sales rep(Max) amazing guy, his upper manager great guy and ahmad from finance professionals and great person.. I Wanna thank them for making my day and making me happy... thank you guy I would recommend to anyone... the best dealer
Worst Customer Service - Kventura123
I was a Toyota Corolla owner for six years prior to this experience, thus I am writing this review keeping in mind the superior customer service I’ve had, from Toyota corporate and the Auto Repair Shop in Carlsbad.
Palan was my car salesman that worked with myself and parents who accompanied me; he was very informative, yet rushed and pressured me from the very beginning. Nonetheless, I purchased a 2017 Honda Civic and I trusted that I left the dealership with all of the accessories that were advertised when the car was displayed to me. Thus, when I arrived home, the cargo liner that was in the trunk was taken out, and to top it off, when I approached Palan about this issue, he said it was not included with the car. I questioned if he falsely advertised the car, and he agreed, “Yes.” I was very disappointed with the fact that this HOEHN HONDA salesman was not honest, and should have negotiated including this item.
Secondly, about 5 weeks after I bought the car, the foam in the driver’s seat turned out to be DEFECTIVE. The entire left side COLLAPSED and it has not been fixed by either Hoehn Honda nor has HONDA Corporate resolved this issue. Service at Hoehn Honda is very poor and unprofessional, dreadful service. Esteban was my service advisor, and he has failed to call me back to try and fix the problem after it being fixed only ONCE. Not only am I being inconvenienced by driving with a deformed seat, but I have wasted time and effort to try to speak to Skip (Manager)- he never responds to e-mails, voicemails nor phone calls. Corporate Honda is the SAME. They tried to send me over to Escondido Honda, but have not received a call yet after over a week passed.
I recommend you save your time, money, and energy. Do not buy from HOEHN HONDA, and consider how much trouble you will have to go through with Corporate Honda to simply get a small part like this fixed.
Fraudulent practices - upset
Doug said my A/C compressor was bad, really bad, the problem is that they had drained the freon out of it. They wanted me to spend over $ 1,000 to have it replaced when it was not necessary. This is FRAUD. It has happened to me last year as well, they said I needed front and rear breaks. I had the fronts replaced, not knowing any difference. The rear brakes are still good several months later.
I will never go back to this Dealer for ANYTHING.. I am going to take them to Small Claims Court.
I all fairness, Jarrod was very courteous. Dou was the problem, he should be fired...Gave the Dealership a bad reputation.
Fuller Honda does not Honor the manufacturer's warranty... - consumer2011
Fuller Honda does not Honor the manufacturer's warranty on new cars! I took my brand new car for a defect from when I bought it (my car is only two months old, it is a Honda Civic 2009) and they refused to honor the manufacturers warranty. I wpuld not use this dealership anymore as long as I live!