This place is The BEST! - MKS247
Many thanks to Abdul and Adam for the best deal and friendliest service on a new Jeep Grand Cherokee we could've ever hoped for!
Excellent Sales Team - Grand Cherokee guy
The sales team was great, I'm glad I was able to make a deal with them, Lithia is a excellent dealership I will definitely recommend someone else.
oil change - tjmullins
Always a pleasure to have work done to my truck here and the staff are exceptional. Ive never had a bad experience here. Thank you for the great customer service and work.
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!
Customer service - Pick up
I received a very polite and helpful service. I also had a fo)low up after the the buying my truck from Katlyn and answer all my questions and solving my issues
FANTASTIC buying experience! - 22Harry
Bought a used vehicle from this dealership. We are in Sacramento and could not get to Marin for a few days to pick up the car. The dealership delivered the car and the paperwork to our house... Who does that?! Price, financing, warranty, everything about buying this car was focused on customer service. Thanks to Bret and Johnny for an outstanding buying experience!
Best experience buying a Jeep Grand Cherokee with Randy Lin - Bethany1130
I couldn't have been more satisfied with the experience of purchasing a 2016 Jeep Grand Cherokee from Putnam. Costco's auto program referred me to Putnam on Saturday afternoon, and soon I received a call from Randy Lin, the sales consultant, to set up an appointment. He was very friendly on the phone and sent me a confirmation text message. I went there on Monday, and it was such a fun experience with no pressure. He was extremely informative and patient. I got wonderful service and test-drive experience, and the deal he offered was even better that I don’t believe I can get somewhere else. I will recommend Putnam and Randy Lin to my family and friends. Thanks, Randy, for making my first car buying experience perfect!
Worst repair experience ever - Neveragain
My Jeep Grand Cherokee has been in the service dept. for almost 6 weeks and is still not fixed. It just needed some relatively minor suspension repairs and is still not done. My service advisor, Max, is completely incompetent and helpful. He has never once returned my call or called when he said he would to update me on its progress. I have been given 4 completion dates over the past 2 weeks and it is still not done.
Having owned many different makes of cars in my 40 + years f driving I can honestly say this is the absolute worst car service experience ever. I would urge anyone thinking of using them to go somewhere else.
I had a great experience. - Dboudin
Jim Carl did a great job of getting me a car that suits all of my needs. I found him to be helpful, professional and didn't waste my time and I was very happy with the car. I have already referred him business. He is very knowledgeable. Thank you. Desiree
They don't know what they are doing! - Sp_lam
I've been taking my 2009 Jeep Liberty for services for the last 5 years. With the past year at the new location, I have not been happy with the maintenance service that they provided. In the last eight months, I've take my car for oil change 3 times. Twice I have to take it back because I found oil dripping. The first time, they said it was a bad part and fixed it. Recently (yesterday), I took it back again for the same issue. They said there were some residual oil underneath and they wipe it. I see the drop of oil again on my driveway. Instead of finding the problem, they just wipe it with a towel. On top of that, they said my radiator and water are leaking. Why didn't they see this 2 month ago? Or did they want more money from me instead of fixing what I went in for in the first place. I'm taking my car to another place for 2nd opinion. Regardless, I felt the mechanic service was not doing their job. They said mullti point inspection is part of the serivce is lie. Good luck to everyone if you are taking your car there for service.
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
Worst customer service - Kwame
Bought a Chrysler 300 from Dr.J great salesperson very helpful easy process purchashing my new car...My complain the sales manager Rick and service managers are worthless sold me a car with locks on the rims with no lock in the car, was purchasing new tires the shop had to break the locks off the rims which they charged $125 called to ask them about the lock for the rims had nothing but attitude from them both the service dept is the worst I've ever seen they never answer the phones tell you to leave a message they never return your call very bad customer service had to call this dealership 4 times before I got a response, from the reviews I will not bring my car to this dealership for maintenance..
vehicle service/ride home,but wont give you a ride back? - darthvader-123
whats up with this? No ride back to dealership. I was told that they no longer provide a ride back to pick up your car. I also have an air bag recall but the young service rep was getting on my nerves. everything was negative that came out of his mouth.I asked for my keys back because he was wasteing my time and I got the xxxx out of their. The next day I made an appt across the street at serramonte ford for service,talk about night and day as far as service. I hope that stewart Chrysler goes out of business no one should be treated the way I was treated at stewart Chrysler.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
Dishonest Dealership - Webcom
I have purchased (2) vehicles from this dealership in the last 8 months. The 1st was a 55k Dodge Ram 1500 Longhorn 4x4 truck. I had to find the truck myself since the general manager I was working with didn't know how to search for vehicles on the Dodge website. I sent them the truck I wanted and they drove it down from Northern CA. I put down 30k and financed the balance. The finance guy tried to get me to go with extended warranty and finance through them, which was more expansive. I gave them a pass for the first transactions. 6 months later, I order from the factory, a Dodge work van. This was a special order do to it being configured for business use. I awaited 5 weeks to get. Once I came in to pick up the van, it was not ready as promised. It was direct, had to tell them 3 different times to clean. Then the same finance guy told me my credit was not that good and could only get me a loan through Alley Finance. I was happy, but went with it. Couple days later found out that I got burned on the loan, my credit score was 800+. The Dodge van I ordered from the factory special someone drove $200 miles on it. When I called to claim about the issues they offered me free car wash and oil change.
Bottom line, don't buy cars for DGDG (Del Grande Dealership Group) They are dishonest and you will be sorry !!!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.
Very poor customer service or assistance. When we... - stealthjeep1
Very poor customer service or assistance.
When we bought our nee 2006 Chevy truck we also purchased an extended warranty. The dealership explained it was money back. Have a flyer in our paperwork to prove it. Fast forward to this year. Contact dealer to start refund process and dealer claims we declined the money back coverage on the warranty. Who would decline a money back guarantee? We believe there was a paperwork mistake made at the time of sale, and all McConnell can say is we should have read our contract better. How's that for customer support. Took the dealership to small claims court and won our case. Now the dealership has decided to appeal the case. I guess to drag it out further and make this as expensive to us as possible? The facts in small claims court will remain the same facts in Superior Court. Not sure how an attorney will change that. Oh wait, it won't, just gonna make it more expensive. Stay clear of this dealership if you ask me.
One of the best car purchase experiences I have... - ruby2000_3
One of the best car purchase experiences I have experienced. Professional, friendly and competent. I would recommend this dealership and Mary to anyone looking for an easy fair and great car purchasing experience.