From Honda to Scat Pack!!! - Chopo9
I got referred to Robert by a few BAMM members in San jose. I had a Honda to trade in and Ribert worked with me for 2 weeks to get me down to the payment i wanted!!! And he got it!!!! Thank you Robert for making he process so easy!!!!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
RAM Sales Manager
Great experience. - Sandra Valcho
Our experience was great. Steven, our sales rep was very nice. He was knowledgeable, and patient. My husband and I purchased two vehicles. A Cherokee Sport for him and I got a Patriot. Steven took us both on a test drive. He also stayed with us and talked through the whole process. Steven has a great personality and we would definitely refer Steven to our friends and family. Steven also told us if we have any questions about our vehicles to come back and he will be happy to help us.
My husband and I are very happy with our new vehicles.
FANTASTIC buying experience! - 22Harry
Bought a used vehicle from this dealership. We are in Sacramento and could not get to Marin for a few days to pick up the car. The dealership delivered the car and the paperwork to our house... Who does that?! Price, financing, warranty, everything about buying this car was focused on customer service. Thanks to Bret and Johnny for an outstanding buying experience!
Glenn is the man! - Leeleemarie328
This is hands down the best dealership! I owed $15k on my vehicle and it was only worth $5k. Not to mention it had 115k miles. Every other dealership wouldn't even look my way. I contacted Glenn and he said come on down I'll take care of you and we will get you in a new vehicle. Got to the dealership around 6pm. Glenn showed me some vehicles that could possibly work. Since all the banks were closed by the time we looked at a few cars he told me he would contact me the next day with a deal. He didn't disappoint! He called me late morning and said " we got us a deal. When can you be here?" A few hours later I walked away with a 2017 Chrsyler 200! The process was very fast and smooth and Mike the finance manager had me in and out in no time. If I could give more than 5 stars I would! I will never buy a vehicle from any other dealership and will recommend and speak highly of Glenn and the staff here!
Sam Is The BEST - Harris Steven
We had Sam as our sales agent....100% by far the best person we've bought a car from! Would recommend him to anyone....Non pushy, listened to what we wanted, didn't try and upsell us...and best of all were in and out in 2 hours...
Thank you Sam From the Harris Family!
Great product great service - AwlDogz
Mark who's the truck guy over at DgDg was excellent to work with he was a none pressuring sales person also super kind and easy to talk to. He was very knowledgeable of all the different vehicles on the lot not just the truck that I was after. patient and helpful In ordereding a new custom built truck for me. If I buy another truck again I'm thinking this might be my last one ever I'll definitely go back to Mark at Dg Dg.
Great service - 4boyma
Fast and easy to get in for service. They were in constant communication letting me know what was going on. Luis did a great job.
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!
Picking up my 2017 Jeep GC Trailhawk - Sandrals75
Super excited...ordered a 2017 Jeep Grand Cherokee Trailhawk and I am picking it up today!!! Scot Eichenbaum is the best; really cares about his clients! If you are want quality service see Scot at Putnam Jeep in Burlingame.
Poor service!!! - T-rooper
I have dealt with the service department on three occasions regarding warranty issues. When making the appointment, all three times I waited at least six (6) minuets on hold after being transferred to someone else...one time I waited for 25 minutes, and then was transferred a second time and waited another 15 minutes before they transferred me again and then hung up. They say the appointment is at 7:45am, but make you wait in line with people getting oil changes, people that don't have an appointment...although they say it's two separate lines. Overall, they make you wait on the phone to make an appointment, and then to check in for your appointment you have to wait in line with people who don't have an appointment. My advise for people that bought a vehicle here is to find another dealer for service work!
Gross Incompetence - Keri Arnold
To say that this dealership is grossly incompetent is truly understating the extent to which they lack any common courtesy, customer service, and, quite frankly, general competence. My husband bought a *BRAND NEW* Jeep from this atrocious dealership in July of 2016 and, since then, it has been riddled with issues. The process of buying the car alone should have been an indication as to how poorly managed this "business is." Shortly after buying the car, there was an electrical issue that took several days to resolve, so our *brand new* car was undrivable. Most recently, the thermostat in our, again, *BRAND NEW CAR* needs replaced. Several weeks ago, they ordered the part and my husband scheduled an appointment for a Saturday with the person whom is in charge of scheduling appointments. We get there at 9:00AM and they state that no one is there to install the new thermostat, even though the woman that scheduled the appointment assured us it'd be done, so a new appointment had to be made that following Thursday. On Thursday, my husband dropped the car off and was told it'd be done by around 3. He received a call around 4:00 that the car was not yet done, despite having had it all day, and that it could be picked up the next day (today). My husband received a call today and was told that it STILL wasn't done and the car is not yet fixed, but it could be done tomorrow, even though we were told before that they don't do installations on Saturdays. Regardless, we are going out of town and can't wait YET AGAIN for the car to be fixed.
In summation, AVOID THIS "DEALERSHIP" AT ALL COSTS!!! They're incredibly incompetent, have shady business practices, and don't value customer service. It's infuriating that one can spend so much money on a car only to receive this level of ineptitude and general complacency toward doing the right thing. Seriously, DO NOT GO HERE. TAKE YOUR MONEY ELSEWHERE.
Horrible Service Department - A232
My Wife and I brought both our Jeeps in for warranty service over the last few years. We experienced poor communication, ineffective service, and a lack of follow through on many occasions. its a relief that our warranty services are up. Now we can go to a private auto garage to get our cars serviced. This service department needs a serious reorganization.
You wont believe this - Mike9876
Found a truck I wanted on the Dodge/Ram inventory search = San Leandro Dodge/Ram. Went to the dealerships website and the truck was still there. It was marked as the hot deal of the day with a reduced price. Stated dealership had discounted the truck by 10k, then there was a 3k Ram incentive. This was a 2500 4x4. Talked to a salesman and got an online quote. I used the Kelly Bluebook app on the Dodge/Ram website to determine how much trade in value I would have before leaving. Wife and I drove down there and arrived at 215PM. Dealership couldn't find the salesman for 30 minutes. When my wife and I found him he took us for a ride to look for the truck in storage parking lots because it wasn't at the dealership. Couldn't find it. At about 4pm I suggested that they start looking at my trade in to save time and run my credit. At about 5pm they found the truck but it wouldn't start. The finance manager said we were all approved and to come sign the paperwork. I told him I wasn't signing a contract to buy a truck I hadn't seen or driven yet. He asked me if the salesman knew that. Uh....duh? Eventually the salesman gave us a ride to go look at it then back to the dealership again. Salesman said they were going to jump start it. One of the many people identified as a manager of some sort came to talk to us and lowballed my trade in value by less than 50% of Kelly Bluebook. We agreed on a interest rate. Still no truck. Salesman shows up again it still wouldn't start. I told him to go put a new battery in it and he said the shop was closed and locked up. I then told him to go take a battery out of another truck and get it running. At 8pm he comes back saying he has been working on changing the battery for hours and doesn't have the right tools. I told him to take me to an auto parts place and I would buy tools. He doesn't want to do that and leaves again. 9pm, the time of night when the dealership closes, he comes back and said he cant start it. I told him again to take me to the auto parts store. This time he agrees. I buy some tools and he takes me to the storage yard. The truck is stuck behind 3 other vehicles and is backed up against a wall with ivy growing on the bed and landscaping shrubs growing up through the axle and rear bumper. I swap batteries with another truck and it starts but it can only be moved 5 feet because of the other parked trucks. Another salesman leaves to go get the keys to the other trucks so they can be moved and we can finally go on a test drive. It has been about 5 1/2 hours now and in that time the battery couldn't be changed and all the other trucks couldn't be moved? I see that the bed of the truck has a mound of sticks, leaves and paper in it. An opossum climbs out of the bed of the truck onto the rear bumper then onto the ground. It wanders in circles confused then takes off. The other salesman comes back with keys but they are the wrong ones so we leave. I tell the salesman to get the truck running and cleaned and I will come back the following day. We get home at 11pm. The next day when I call to see if they are ready for me the phone disconnects twice? The salesman and the sales manager are not available. I go onto their chat window on their website and ask if the sales manager is there and am told they will go get him. My chat session is then disconnected. Huh?
I find another truck 4 hours away from me in Nevada and happily drive there because they gave me full bluebook value on my trade in truck and offer me a Ram 3500 for less than the price of the San Leandro Ram 2500. They also get me an interest rate 1% lower than San Leandro said I could qualify for.
TERRIBLE CUSTOMER SERVICE FROM SERVICE DEPT.. - Spanishizs
The service dept is terrible!!!! I was treated with such disrespect from a man in the service dept I will NEVER go back there again.. I wrote an email to the GM, and will be waiting to see if he even bothers to get back to me. I asked for my Vehicle Service/History report and was not only told NO, but then asked very rudely why I need it, and I shouldn't be asking for it in the first place. What? NEVER have I heard of being denied information on MY VEHICLE! I think the man I dealt with has something against women. He was so disrespectful!!! I will tell anyone I know NOT to take their cars there for service EVER..
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
Uncooperative when a problem arises. - Hal3838
Stoneridge Chrysler Dodge sold first a RAM truck to my mentally disabled son, and then when he returned it 3 days later, sold him a Dodge Durango, which after finding out what he did, I also returned the Dodge Durango to the dealership. The dealership refuses to provide a copy of the contracts he signed, because they say, the "Dealership Principal" will not approve it. In the process my family has lost over $40,000.00 to the dealership, and we have nothing to show for it. They took advantage of my son's disability, and now refuse to even cooperate in resolving this outrage. I will pursue legal action.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.
vehicle service/ride home,but wont give you a ride back? - darthvader-123
whats up with this? No ride back to dealership. I was told that they no longer provide a ride back to pick up your car. I also have an air bag recall but the young service rep was getting on my nerves. everything was negative that came out of his mouth.I asked for my keys back because he was wasteing my time and I got the xxxx out of their. The next day I made an appt across the street at serramonte ford for service,talk about night and day as far as service. I hope that stewart Chrysler goes out of business no one should be treated the way I was treated at stewart Chrysler.