Best Prices, Honest Dealership, Wonderful Service - Happy Customber
My wife and purchased a Jeep Wrangler Unlimited from South County Chrysler Dodge Jeep RAM in March 2017. Without a doubt, it was the best car-buying experience we've ever had. We contacted the dealership about a Wrangler advertised on the South County's web site. It was the BEST PRICE we've ever seen, and we phoned Zach Galindo (the dealer representative). The price was so good we drive 300 miles to purchase the Jeep. Everything was perfect (the car, the support, the pricing, etc.). Everything was just as Zach told us it would be when we interacted with him on the phone and via e-mail. South County has the best Jeep pricing, and they are an honest dealership with an emphasis on service. I recommend them VERY highly.
Good People Friendly Service - J
Will was great to deal with, friendly and upfront. Sydney & Lauren were also nice, not to leave anyone out. helped out to make sure the vehicle we purchased was something we had in mind and not trying to push something different like others do.
Very friendly and straight shooting sales experience. - Silver Bighorn
Very friendly and straight shooting sales experience. Best price in the area for a new REM 2500 diesel. Would recommend.
Very friendly and straight shooting sales experience. Best price in the area for a new REM 2500 diesel. Would recommend.
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!
Great experience. - Sandra Valcho
Our experience was great. Steven, our sales rep was very nice. He was knowledgeable, and patient. My husband and I purchased two vehicles. A Cherokee Sport for him and I got a Patriot. Steven took us both on a test drive. He also stayed with us and talked through the whole process. Steven has a great personality and we would definitely refer Steven to our friends and family. Steven also told us if we have any questions about our vehicles to come back and he will be happy to help us.
My husband and I are very happy with our new vehicles.
FANTASTIC buying experience! - 22Harry
Bought a used vehicle from this dealership. We are in Sacramento and could not get to Marin for a few days to pick up the car. The dealership delivered the car and the paperwork to our house... Who does that?! Price, financing, warranty, everything about buying this car was focused on customer service. Thanks to Bret and Johnny for an outstanding buying experience!
Great Service with no pressure! - Adam Chamsine
Scot Eichenbaum was a pleasure to work with. He helped get the right vehicle for my needs. I received great service with no pressure, he listened to what I wanted it and did it, Did not pressure me to pay more or get other expensive options. Thank you Magic Scot and the rest the staff , you all make buying a car easy. I would definitely recommend Scot to future buyers.
I had a great experience. - Dboudin
Jim Carl did a great job of getting me a car that suits all of my needs. I found him to be helpful, professional and didn't waste my time and I was very happy with the car. I have already referred him business. He is very knowledgeable. Thank you. Desiree
Gross Incompetence - Keri Arnold
To say that this dealership is grossly incompetent is truly understating the extent to which they lack any common courtesy, customer service, and, quite frankly, general competence. My husband bought a *BRAND NEW* Jeep from this atrocious dealership in July of 2016 and, since then, it has been riddled with issues. The process of buying the car alone should have been an indication as to how poorly managed this "business is." Shortly after buying the car, there was an electrical issue that took several days to resolve, so our *brand new* car was undrivable. Most recently, the thermostat in our, again, *BRAND NEW CAR* needs replaced. Several weeks ago, they ordered the part and my husband scheduled an appointment for a Saturday with the person whom is in charge of scheduling appointments. We get there at 9:00AM and they state that no one is there to install the new thermostat, even though the woman that scheduled the appointment assured us it'd be done, so a new appointment had to be made that following Thursday. On Thursday, my husband dropped the car off and was told it'd be done by around 3. He received a call around 4:00 that the car was not yet done, despite having had it all day, and that it could be picked up the next day (today). My husband received a call today and was told that it STILL wasn't done and the car is not yet fixed, but it could be done tomorrow, even though we were told before that they don't do installations on Saturdays. Regardless, we are going out of town and can't wait YET AGAIN for the car to be fixed.
In summation, AVOID THIS "DEALERSHIP" AT ALL COSTS!!! They're incredibly incompetent, have shady business practices, and don't value customer service. It's infuriating that one can spend so much money on a car only to receive this level of ineptitude and general complacency toward doing the right thing. Seriously, DO NOT GO HERE. TAKE YOUR MONEY ELSEWHERE.
They don't know what they are doing! - Sp_lam
I've been taking my 2009 Jeep Liberty for services for the last 5 years. With the past year at the new location, I have not been happy with the maintenance service that they provided. In the last eight months, I've take my car for oil change 3 times. Twice I have to take it back because I found oil dripping. The first time, they said it was a bad part and fixed it. Recently (yesterday), I took it back again for the same issue. They said there were some residual oil underneath and they wipe it. I see the drop of oil again on my driveway. Instead of finding the problem, they just wipe it with a towel. On top of that, they said my radiator and water are leaking. Why didn't they see this 2 month ago? Or did they want more money from me instead of fixing what I went in for in the first place. I'm taking my car to another place for 2nd opinion. Regardless, I felt the mechanic service was not doing their job. They said mullti point inspection is part of the serivce is lie. Good luck to everyone if you are taking your car there for service.
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
worst customer service San Leandro area - M3dr@n0ju@n
I called the service department over 4 times to be put on hold. By I think her name is Lauren great job answering the phone horrible job asking what my conserns maybe. Longest wait time I believe was almost half an hour. I have been in customer service for 6 years at different locations and I at least would get the customers name and number and call them back if I was busy. Will not be calling back this place all because of 1 person. I hope the dealership talks to her about gaining better customer service skills.
vehicle service/ride home,but wont give you a ride back? - darthvader-123
whats up with this? No ride back to dealership. I was told that they no longer provide a ride back to pick up your car. I also have an air bag recall but the young service rep was getting on my nerves. everything was negative that came out of his mouth.I asked for my keys back because he was wasteing my time and I got the xxxx out of their. The next day I made an appt across the street at serramonte ford for service,talk about night and day as far as service. I hope that stewart Chrysler goes out of business no one should be treated the way I was treated at stewart Chrysler.
Uncooperative when a problem arises. - Hal3838
Stoneridge Chrysler Dodge sold first a RAM truck to my mentally disabled son, and then when he returned it 3 days later, sold him a Dodge Durango, which after finding out what he did, I also returned the Dodge Durango to the dealership. The dealership refuses to provide a copy of the contracts he signed, because they say, the "Dealership Principal" will not approve it. In the process my family has lost over $40,000.00 to the dealership, and we have nothing to show for it. They took advantage of my son's disability, and now refuse to even cooperate in resolving this outrage. I will pursue legal action.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
Dishonest Dealership - Webcom
I have purchased (2) vehicles from this dealership in the last 8 months. The 1st was a 55k Dodge Ram 1500 Longhorn 4x4 truck. I had to find the truck myself since the general manager I was working with didn't know how to search for vehicles on the Dodge website. I sent them the truck I wanted and they drove it down from Northern CA. I put down 30k and financed the balance. The finance guy tried to get me to go with extended warranty and finance through them, which was more expansive. I gave them a pass for the first transactions. 6 months later, I order from the factory, a Dodge work van. This was a special order do to it being configured for business use. I awaited 5 weeks to get. Once I came in to pick up the van, it was not ready as promised. It was direct, had to tell them 3 different times to clean. Then the same finance guy told me my credit was not that good and could only get me a loan through Alley Finance. I was happy, but went with it. Couple days later found out that I got burned on the loan, my credit score was 800+. The Dodge van I ordered from the factory special someone drove $200 miles on it. When I called to claim about the issues they offered me free car wash and oil change.
Bottom line, don't buy cars for DGDG (Del Grande Dealership Group) They are dishonest and you will be sorry !!!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.
Very poor customer service or assistance. When we... - stealthjeep1
Very poor customer service or assistance.
When we bought our nee 2006 Chevy truck we also purchased an extended warranty. The dealership explained it was money back. Have a flyer in our paperwork to prove it. Fast forward to this year. Contact dealer to start refund process and dealer claims we declined the money back coverage on the warranty. Who would decline a money back guarantee? We believe there was a paperwork mistake made at the time of sale, and all McConnell can say is we should have read our contract better. How's that for customer support. Took the dealership to small claims court and won our case. Now the dealership has decided to appeal the case. I guess to drag it out further and make this as expensive to us as possible? The facts in small claims court will remain the same facts in Superior Court. Not sure how an attorney will change that. Oh wait, it won't, just gonna make it more expensive. Stay clear of this dealership if you ask me.
One of the best car purchase experiences I have... - ruby2000_3
One of the best car purchase experiences I have experienced. Professional, friendly and competent. I would recommend this dealership and Mary to anyone looking for an easy fair and great car purchasing experience.