Excellent - Terry
My check engine light came on and I bought a used Jeep with no warranty, but because the check engine light came on just in a few days after I bought it the sales manager and service manager took care of my problem for me. To me that is good costumer service. Then I had to bring it back again two weeks later for the same check engine light code and Jim the service manager help me and they are going to take care of me again. Jim and Bobby Martin thank you for your quick response of making thanks right..
Highly recommend this Dealership - Dawn 55
I highly recommend this dealership. They are very thorough and friendly. They go over and above to make sure that your safe and all your needs are met. I won't go to any other dealership and I live close to other dealerships. I love them and give them 5 plus stars.
Sam Is The BEST - Harris Steven
We had Sam as our sales agent....100% by far the best person we've bought a car from! Would recommend him to anyone....Non pushy, listened to what we wanted, didn't try and upsell us...and best of all were in and out in 2 hours...
Thank you Sam From the Harris Family!
Great Experience - JLevy2017
Great Staff and vehicles. I came in to get a truck and my credit wasn't the greatest thing; I had a hard time getting a good loan at other auto dealers. Their great sales and finance department were able to help me out and get me out the door with the vehicle. Donovan Shore of the Sales dept made it a smooth hassle free buying experience. I would highly recommend this dealership as well as the DGDG network. Thank you all for making me a happy car buyer.
Great service. - Nancy
Everyone treated us with respect and listened to what we wanted and tried to make sure we were happy with our decision. Cam Nance was our sales person and he made sure we understood everything about the car and if we have any question, come on back and ask away. He is there to help.
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!
Great experience. - Sandra Valcho
Our experience was great. Steven, our sales rep was very nice. He was knowledgeable, and patient. My husband and I purchased two vehicles. A Cherokee Sport for him and I got a Patriot. Steven took us both on a test drive. He also stayed with us and talked through the whole process. Steven has a great personality and we would definitely refer Steven to our friends and family. Steven also told us if we have any questions about our vehicles to come back and he will be happy to help us.
My husband and I are very happy with our new vehicles.
FANTASTIC buying experience! - 22Harry
Bought a used vehicle from this dealership. We are in Sacramento and could not get to Marin for a few days to pick up the car. The dealership delivered the car and the paperwork to our house... Who does that?! Price, financing, warranty, everything about buying this car was focused on customer service. Thanks to Bret and Johnny for an outstanding buying experience!
Picking up my 2017 Jeep GC Trailhawk - Sandrals75
Super excited...ordered a 2017 Jeep Grand Cherokee Trailhawk and I am picking it up today!!! Scot Eichenbaum is the best; really cares about his clients! If you are want quality service see Scot at Putnam Jeep in Burlingame.
I had a great experience. - Dboudin
Jim Carl did a great job of getting me a car that suits all of my needs. I found him to be helpful, professional and didn't waste my time and I was very happy with the car. I have already referred him business. He is very knowledgeable. Thank you. Desiree
Gross Incompetence - Keri Arnold
To say that this dealership is grossly incompetent is truly understating the extent to which they lack any common courtesy, customer service, and, quite frankly, general competence. My husband bought a *BRAND NEW* Jeep from this atrocious dealership in July of 2016 and, since then, it has been riddled with issues. The process of buying the car alone should have been an indication as to how poorly managed this "business is." Shortly after buying the car, there was an electrical issue that took several days to resolve, so our *brand new* car was undrivable. Most recently, the thermostat in our, again, *BRAND NEW CAR* needs replaced. Several weeks ago, they ordered the part and my husband scheduled an appointment for a Saturday with the person whom is in charge of scheduling appointments. We get there at 9:00AM and they state that no one is there to install the new thermostat, even though the woman that scheduled the appointment assured us it'd be done, so a new appointment had to be made that following Thursday. On Thursday, my husband dropped the car off and was told it'd be done by around 3. He received a call around 4:00 that the car was not yet done, despite having had it all day, and that it could be picked up the next day (today). My husband received a call today and was told that it STILL wasn't done and the car is not yet fixed, but it could be done tomorrow, even though we were told before that they don't do installations on Saturdays. Regardless, we are going out of town and can't wait YET AGAIN for the car to be fixed.
In summation, AVOID THIS "DEALERSHIP" AT ALL COSTS!!! They're incredibly incompetent, have shady business practices, and don't value customer service. It's infuriating that one can spend so much money on a car only to receive this level of ineptitude and general complacency toward doing the right thing. Seriously, DO NOT GO HERE. TAKE YOUR MONEY ELSEWHERE.
Horrible Service Department - A232
My Wife and I brought both our Jeeps in for warranty service over the last few years. We experienced poor communication, ineffective service, and a lack of follow through on many occasions. its a relief that our warranty services are up. Now we can go to a private auto garage to get our cars serviced. This service department needs a serious reorganization.
They don't know what they are doing! - Sp_lam
I've been taking my 2009 Jeep Liberty for services for the last 5 years. With the past year at the new location, I have not been happy with the maintenance service that they provided. In the last eight months, I've take my car for oil change 3 times. Twice I have to take it back because I found oil dripping. The first time, they said it was a bad part and fixed it. Recently (yesterday), I took it back again for the same issue. They said there were some residual oil underneath and they wipe it. I see the drop of oil again on my driveway. Instead of finding the problem, they just wipe it with a towel. On top of that, they said my radiator and water are leaking. Why didn't they see this 2 month ago? Or did they want more money from me instead of fixing what I went in for in the first place. I'm taking my car to another place for 2nd opinion. Regardless, I felt the mechanic service was not doing their job. They said mullti point inspection is part of the serivce is lie. Good luck to everyone if you are taking your car there for service.
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
worst customer service San Leandro area - M3dr@n0ju@n
I called the service department over 4 times to be put on hold. By I think her name is Lauren great job answering the phone horrible job asking what my conserns maybe. Longest wait time I believe was almost half an hour. I have been in customer service for 6 years at different locations and I at least would get the customers name and number and call them back if I was busy. Will not be calling back this place all because of 1 person. I hope the dealership talks to her about gaining better customer service skills.
vehicle service/ride home,but wont give you a ride back? - darthvader-123
whats up with this? No ride back to dealership. I was told that they no longer provide a ride back to pick up your car. I also have an air bag recall but the young service rep was getting on my nerves. everything was negative that came out of his mouth.I asked for my keys back because he was wasteing my time and I got the xxxx out of their. The next day I made an appt across the street at serramonte ford for service,talk about night and day as far as service. I hope that stewart Chrysler goes out of business no one should be treated the way I was treated at stewart Chrysler.
Uncooperative when a problem arises. - Hal3838
Stoneridge Chrysler Dodge sold first a RAM truck to my mentally disabled son, and then when he returned it 3 days later, sold him a Dodge Durango, which after finding out what he did, I also returned the Dodge Durango to the dealership. The dealership refuses to provide a copy of the contracts he signed, because they say, the "Dealership Principal" will not approve it. In the process my family has lost over $40,000.00 to the dealership, and we have nothing to show for it. They took advantage of my son's disability, and now refuse to even cooperate in resolving this outrage. I will pursue legal action.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.