Really fast and very well educated on cars/trucks - Gotmilkman
I spent most of the day looking for the perfect family vehicle with Jae and at the end of the day we found the right one. He got me to where I needed to be for payments and helped me get a very fair price for my trade.
10/10 I will keep buying my vehicles here
Top Reviewed Specialists At This Dealership
RAM Sales Manager
FANTASTIC buying experience! - 22Harry
Bought a used vehicle from this dealership. We are in Sacramento and could not get to Marin for a few days to pick up the car. The dealership delivered the car and the paperwork to our house... Who does that?! Price, financing, warranty, everything about buying this car was focused on customer service. Thanks to Bret and Johnny for an outstanding buying experience!
Glenn is the man! - Leeleemarie328
This is hands down the best dealership! I owed $15k on my vehicle and it was only worth $5k. Not to mention it had 115k miles. Every other dealership wouldn't even look my way. I contacted Glenn and he said come on down I'll take care of you and we will get you in a new vehicle. Got to the dealership around 6pm. Glenn showed me some vehicles that could possibly work. Since all the banks were closed by the time we looked at a few cars he told me he would contact me the next day with a deal. He didn't disappoint! He called me late morning and said " we got us a deal. When can you be here?" A few hours later I walked away with a 2017 Chrsyler 200! The process was very fast and smooth and Mike the finance manager had me in and out in no time. If I could give more than 5 stars I would! I will never buy a vehicle from any other dealership and will recommend and speak highly of Glenn and the staff here!
Sam Is The BEST - Harris Steven
We had Sam as our sales agent....100% by far the best person we've bought a car from! Would recommend him to anyone....Non pushy, listened to what we wanted, didn't try and upsell us...and best of all were in and out in 2 hours...
Thank you Sam From the Harris Family!
Service - Mary's baby
The service was exceptional timely and wonderful the service people where very good new the job and where very helpful they care about you and your vehicle
Awesome and informative - Kchavez
Jesse was very helpful in helping us pick the perfect jeep! He was really outgoing and trustworthy! Also was cool with us getting Information via text! Would def recommend this place to friends and family
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!
Great experience. - Sandra Valcho
Our experience was great. Steven, our sales rep was very nice. He was knowledgeable, and patient. My husband and I purchased two vehicles. A Cherokee Sport for him and I got a Patriot. Steven took us both on a test drive. He also stayed with us and talked through the whole process. Steven has a great personality and we would definitely refer Steven to our friends and family. Steven also told us if we have any questions about our vehicles to come back and he will be happy to help us.
My husband and I are very happy with our new vehicles.
Picking up my 2017 Jeep GC Trailhawk - Sandrals75
Super excited...ordered a 2017 Jeep Grand Cherokee Trailhawk and I am picking it up today!!! Scot Eichenbaum is the best; really cares about his clients! If you are want quality service see Scot at Putnam Jeep in Burlingame.
I had a great experience. - Dboudin
Jim Carl did a great job of getting me a car that suits all of my needs. I found him to be helpful, professional and didn't waste my time and I was very happy with the car. I have already referred him business. He is very knowledgeable. Thank you. Desiree
Gross Incompetence - Keri Arnold
To say that this dealership is grossly incompetent is truly understating the extent to which they lack any common courtesy, customer service, and, quite frankly, general competence. My husband bought a *BRAND NEW* Jeep from this atrocious dealership in July of 2016 and, since then, it has been riddled with issues. The process of buying the car alone should have been an indication as to how poorly managed this "business is." Shortly after buying the car, there was an electrical issue that took several days to resolve, so our *brand new* car was undrivable. Most recently, the thermostat in our, again, *BRAND NEW CAR* needs replaced. Several weeks ago, they ordered the part and my husband scheduled an appointment for a Saturday with the person whom is in charge of scheduling appointments. We get there at 9:00AM and they state that no one is there to install the new thermostat, even though the woman that scheduled the appointment assured us it'd be done, so a new appointment had to be made that following Thursday. On Thursday, my husband dropped the car off and was told it'd be done by around 3. He received a call around 4:00 that the car was not yet done, despite having had it all day, and that it could be picked up the next day (today). My husband received a call today and was told that it STILL wasn't done and the car is not yet fixed, but it could be done tomorrow, even though we were told before that they don't do installations on Saturdays. Regardless, we are going out of town and can't wait YET AGAIN for the car to be fixed.
In summation, AVOID THIS "DEALERSHIP" AT ALL COSTS!!! They're incredibly incompetent, have shady business practices, and don't value customer service. It's infuriating that one can spend so much money on a car only to receive this level of ineptitude and general complacency toward doing the right thing. Seriously, DO NOT GO HERE. TAKE YOUR MONEY ELSEWHERE.
Horrible Service Department - A232
My Wife and I brought both our Jeeps in for warranty service over the last few years. We experienced poor communication, ineffective service, and a lack of follow through on many occasions. its a relief that our warranty services are up. Now we can go to a private auto garage to get our cars serviced. This service department needs a serious reorganization.
They don't know what they are doing! - Sp_lam
I've been taking my 2009 Jeep Liberty for services for the last 5 years. With the past year at the new location, I have not been happy with the maintenance service that they provided. In the last eight months, I've take my car for oil change 3 times. Twice I have to take it back because I found oil dripping. The first time, they said it was a bad part and fixed it. Recently (yesterday), I took it back again for the same issue. They said there were some residual oil underneath and they wipe it. I see the drop of oil again on my driveway. Instead of finding the problem, they just wipe it with a towel. On top of that, they said my radiator and water are leaking. Why didn't they see this 2 month ago? Or did they want more money from me instead of fixing what I went in for in the first place. I'm taking my car to another place for 2nd opinion. Regardless, I felt the mechanic service was not doing their job. They said mullti point inspection is part of the serivce is lie. Good luck to everyone if you are taking your car there for service.
Kept my insurance refund - SincereInCA
San Leandro Chrysler, Dodge, Jeep, Ram (CDJR) a dealership in San Leandro, CA has kept a refund that was to be sent to either our lender or me and my son.
In 2015, we purchased a new car from this dealership. At that time, we accepted the GAP insurance.
A year later in June of 2016, we refinanced the car to get a lower rate. We also cancelled the GAP and was told that we would receive a refund.
January 10, 2017, we received a letter from Protective Insurance that a refund was sent to San Leandro CDJR in the amount of $2,329.07 and that the dealership would let us know the amount of the sales tax refund that was due.
On February 17, 2017, after not hearing from the dealership, I sent an email to the Refinance Manager, Sami Bassilios asking why we had not received anything. Mr. Bassilios responded that the refund with the sales tax totaled $3,112, but they kept it because he claimed that he gave it to us at the time of the refinancing six months prior.
I told him that the letter from the insurance company stated that the refund was just sent in January 2017 and that our lender never received the refund and neither did we. The amount of my loan never reflected a decrease of any amount other that what we have been paying on the note monthly.
I asked Mr. Bassilios to send me the documentation showing where the $3,112 had been applied. We have not received a response.
I contacted the Better Business Bureau and after that, we received a partial refund in the amount of the $2,329.07. I told them they still owed us the $782.93. We have been waiting and have not received a response from the dealership at all.
I asked them if they wanted me to return the $2,329.07 so they could send the full amount due or did they want to just send the balance of $782.93. I received no response.
I realize I am a senior citizen against a large dealership, but they are wrong to keep my refund.
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
vehicle service/ride home,but wont give you a ride back? - darthvader-123
whats up with this? No ride back to dealership. I was told that they no longer provide a ride back to pick up your car. I also have an air bag recall but the young service rep was getting on my nerves. everything was negative that came out of his mouth.I asked for my keys back because he was wasteing my time and I got the xxxx out of their. The next day I made an appt across the street at serramonte ford for service,talk about night and day as far as service. I hope that stewart Chrysler goes out of business no one should be treated the way I was treated at stewart Chrysler.
Uncooperative when a problem arises. - Hal3838
Stoneridge Chrysler Dodge sold first a RAM truck to my mentally disabled son, and then when he returned it 3 days later, sold him a Dodge Durango, which after finding out what he did, I also returned the Dodge Durango to the dealership. The dealership refuses to provide a copy of the contracts he signed, because they say, the "Dealership Principal" will not approve it. In the process my family has lost over $40,000.00 to the dealership, and we have nothing to show for it. They took advantage of my son's disability, and now refuse to even cooperate in resolving this outrage. I will pursue legal action.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.