Fantastic experience in leasing new RX--totally delighted - Kinka's mom
We were at the tail-end of our first lease and had decided that we were going to just buy our leased RX because it had been such a great car. Plus, we didn't love the look of the new grills. But in his excellent non-pushy way, Herman offered to tell us a bit about the safety features of the new RX. When we said that we were likely to just buy our leased car, he didn't pressure us one way or the other. But since we were there, he wondered if we'd like to take a look at the new cars (and who doesn't like to look at new cars). So even though we had no intention of getting a new car, he was willing to spend lots of time with us and share his strong knowledge about the car's features. It came down to a decision between buying our old car and exactly one specific RX hybrid--Herman found that car for me in two days, and we are now the delighted the car and the fantastic service we received from Herman! And dealing with Anita for the lease documents was also a great pleasure. Both are a credit to Lexus!
"Excellent salesperson Cindy Han" - jl22
Very happy customer who recently purchased a 200NX. Cindy was very helpful every step of the way. She offered snacks while waiting for financing. She is one of the rare salesperson still with a personal touch.
Excellent - wsm
I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure.
Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work.
I would not hesitate to recommend Michael for any detailing needs.
The dealer and car are excellent . 👍👍👍 - Heanklok5
I just bought my Lexus NX f spot 200t ultra white color I really likes it . I give 5 stars to Mr Lawrence Powell he is the best . He is a car consultant . He is very patience and nice guy . And eps the price is acceptable .
Horrible service. Car delivered damaged and dirty. - Bay Area Person
Recently we have been having nightmares with this dealership when bringing our cars for maintenance services. Repeatedly our cars were delivered in dirty messed up condition after the service orders performed. ( e.g. Paint scratches, greasy marks left in interior, damages to tires and rims...etc.). QUality Control has been substantially neglected and monitored at this place. Lexus should be ashamed to have this place operated under its name. Do not recommend anyone to come here for maintenance service needs. We will never come back here for business ever again!.
Friendly environment - Kit
One of the best experience, very professional!!
I also got the deal I wanted and best priced out of the few different dealers I was working with.. Sales guy was very nice and professional.. He kept his word on the price and had my car ready when I arrived..
Manager Mark was very professional and helped out through the process and made us feel very welcome!!
Thank you Lexus of concord
Insulting Pre Service Inspection - Brevity
When you go in for service, the first thing they do is an almost microscopic inspection of your car exterior for the smallest imperfections. This isn't simply self-protection. They don't examine the interior and dishonest customers could also claim an upholstery rip was their fault. Anyway the smallest exterior issues (where there is no dent) are easily resolved in a minute or two with rubbing compound. This is more than just paranoid lawyers. After all restaurants, garages, and some medical centers, do valet parking with the same potential for abuse. Yet, none of these do this kind of inspection in my experience. This can only be construed as an attempt to intimidate customers but doing so to an honest customer is simply insulting. I can easily take my Lexus to a Diamond Certified, privately owned, repair shop that doesn't insult me with this kind of behavior. If Freeman Lexus thinks this is necessary I think I won't go there for service.
Liar; accident car sold!!! Stay away!!!! - Vista484
When purchasing my car, the Carfax report stated that the car had no accidents, but when decided to trade in my car through them (Coliseum Lexus), they said the car was part of an accident and could not be traded in. It was surprising because they're the one who opened the issue but I never knew that since my purchase. I sent them multiple emails with 0 responses, and trying to reach their superiors proved to be a waste of effort.
They could not help and support their customers; absolutely false sense of loyalty. They really need to consider their honesty, or else I'd otherwise stay away from here. I thought all Lexus dealers networks treated their customers with exceptional experience but this proved to be not the case with this dealership.
I demand honesty.
terrible customer service - Anne DeGheest
the battery in my key stopped working and i could not start my car. the person on the phone when HORRIBLE and rude. Despite having paid for a Gold service there, I called Lexus Stevens Creek who was much nicer and helpful.