Amazing service, nothing short of excellent customer service - Firstcar101
Peter provided top notch customer service and made the purchasing process so seamless and easy. He made sure I fully understood the leasing terms, which I very much appreciated as a first time buyer. I felt completely at ease throughout the process and I highly recommend him. Ask for Peter at Santa Clara Lexus!
Stress free transaction - AntonyA
Pleasant environment of the Lexus of Serramonte and help from a very professional and knowledgeable Yury Rykov made the entire experience of leasing a new Lexus easy and stress free. Thank you!!
Excellent - wsm
I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure.
Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work.
I would not hesitate to recommend Michael for any detailing needs.
The dealer and car are excellent . 👍👍👍 - Heanklok5
I just bought my Lexus NX f spot 200t ultra white color I really likes it . I give 5 stars to Mr Lawrence Powell he is the best . He is a car consultant . He is very patience and nice guy . And eps the price is acceptable .
Horrible service. Car delivered damaged and dirty. - Bay Area Person
Recently we have been having nightmares with this dealership when bringing our cars for maintenance services. Repeatedly our cars were delivered in dirty messed up condition after the service orders performed. ( e.g. Paint scratches, greasy marks left in interior, damages to tires and rims...etc.). QUality Control has been substantially neglected and monitored at this place. Lexus should be ashamed to have this place operated under its name. Do not recommend anyone to come here for maintenance service needs. We will never come back here for business ever again!.
Friendly environment - Kit
One of the best experience, very professional!!
I also got the deal I wanted and best priced out of the few different dealers I was working with.. Sales guy was very nice and professional.. He kept his word on the price and had my car ready when I arrived..
Manager Mark was very professional and helped out through the process and made us feel very welcome!!
Thank you Lexus of concord
Insulting Pre Service Inspection - Brevity
When you go in for service, the first thing they do is an almost microscopic inspection of your car exterior for the smallest imperfections. This isn't simply self-protection. They don't examine the interior and dishonest customers could also claim an upholstery rip was their fault. Anyway the smallest exterior issues (where there is no dent) are easily resolved in a minute or two with rubbing compound. This is more than just paranoid lawyers. After all restaurants, garages, and some medical centers, do valet parking with the same potential for abuse. Yet, none of these do this kind of inspection in my experience. This can only be construed as an attempt to intimidate customers but doing so to an honest customer is simply insulting. I can easily take my Lexus to a Diamond Certified, privately owned, repair shop that doesn't insult me with this kind of behavior. If Freeman Lexus thinks this is necessary I think I won't go there for service.
Liar; accident car sold!!! Stay away!!!! - Vista484
When purchasing my car, the Carfax report stated that the car had no accidents, but when decided to trade in my car through them (Coliseum Lexus), they said the car was part of an accident and could not be traded in. It was surprising because they're the one who opened the issue but I never knew that since my purchase. I sent them multiple emails with 0 responses, and trying to reach their superiors proved to be a waste of effort.
They could not help and support their customers; absolutely false sense of loyalty. They really need to consider their honesty, or else I'd otherwise stay away from here. I thought all Lexus dealers networks treated their customers with exceptional experience but this proved to be not the case with this dealership.
I demand honesty.
Five Stars Rating***** I am pleased with my experience... - Lexus300H
Five Stars Rating*****
I am pleased with my experience at Putnam Lexus. I did my research before making a car purchase. I negotiated price and leasing online before test driving the car. I didn’t have to buy my car the last day of the month to get a great deal.
I highly recommend doing business with Clarissa Toy at Putnam Lexus. She is a straight up salesperson. She offered me a great price on the model I’ve been considering. She provided excellent customer service throughout my transaction. Clarissa did not rush me at all. I am very delighted with my car, price and great service. Clarissa knows how to do business with you. Go see her! She rocks!