Thank You Joe! - rickt
Walked into Lexus of Stevens Creek and met Joe Minster, a polite and welcoming sales consultant. He was extremely efficient with my time (which I absolutely appreciated) and asked a few baseline questions to understand my needs. Following our brief discussion Joe immediately took me to see a handful of his vehicles that best matched my description, not trying to upsell one over the other. What impressed me most was Joe’s detailed knowledge of each vehicle, incl the specific features and variances from one model year to the next. He could even point out specific flaws (if any existed) and recited a description of the vehicle’s history and time on the lot. It was obvious he took the time to study each vehicle inside & out, which relieved me from feeling the need to go over the entire vehicle with a microscopic lens. From test drive to purchase, Joe was completely professional and accommodating. During negotiations he was direct and honest, ensuring I was made to feel comfortable. This was my first luxury vehicle purchase and I have Joe Minster along with the rest of the Lexus of Stevens Creek staff to thank for making it a memorable experience. Thank You Joe!
"Excellent salesperson Cindy Han" - jl22
Very happy customer who recently purchased a 200NX. Cindy was very helpful every step of the way. She offered snacks while waiting for financing. She is one of the rare salesperson still with a personal touch.
Excellent - wsm
I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure.
Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work.
I would not hesitate to recommend Michael for any detailing needs.
The dealer and car are excellent . 👍👍👍 - Heanklok5
I just bought my Lexus NX f spot 200t ultra white color I really likes it . I give 5 stars to Mr Lawrence Powell he is the best . He is a car consultant . He is very patience and nice guy . And eps the price is acceptable .
Remarkably Poor Service - L.A.M.
This is a Lexus dealership with a service department that should be avoided at all costs. I brought an IS350 in because the GPS gave crazy directions and consistently shows us in the water when we're on the Bay Bridge. After updating the program at considerable expense, we still have the same crazy directions and we're still traveling from the East Bay to San Francisco by boat, according to our GPS. Their recommendation? Buy still another GPS program update and "maybe" that'll fix the problem. But this pales by comparison to our experience with a recall to replace the dashboard and door panels. The recall notice acknowledges that our vehicle has interiors that, over time, will discolor and get "sticky." They have done exactly that. First, this dealership had me make two trips to prove to the right people that the problem affected our vehicle. After acknowledging they did need to be replaced on the manufacturers recall program, they informed me all dashboards and door panels are on back order and it may take as much as a couple of months before the dashboard is ready and perhaps another two months before the door panels are available. That was in September 2016. It is now March 2017 and I have no clue as to when any of these "sticky" molting interiors will be replaced. The Service Advisor claimed in December we were 20th on the "list." If that's true, there are apparently many of us who are being treated very poorly by this dealership. I've owned several Lexus models over the years but I've never experienced service at this subterranean level or anything approaching it at the other Lexus dealerships I've dealt with. Avoid this dealership's service department at all costs.
Insulting Pre Service Inspection - Brevity
When you go in for service, the first thing they do is an almost microscopic inspection of your car exterior for the smallest imperfections. This isn't simply self-protection. They don't examine the interior and dishonest customers could also claim an upholstery rip was their fault. Anyway the smallest exterior issues (where there is no dent) are easily resolved in a minute or two with rubbing compound. This is more than just paranoid lawyers. After all restaurants, garages, and some medical centers, do valet parking with the same potential for abuse. Yet, none of these do this kind of inspection in my experience. This can only be construed as an attempt to intimidate customers but doing so to an honest customer is simply insulting. I can easily take my Lexus to a Diamond Certified, privately owned, repair shop that doesn't insult me with this kind of behavior. If Freeman Lexus thinks this is necessary I think I won't go there for service.
Horrible service. Car delivered damaged and dirty. - Bay Area Person
Recently we have been having nightmares with this dealership when bringing our cars for maintenance services. Repeatedly our cars were delivered in dirty messed up condition after the service orders performed. ( e.g. Paint scratches, greasy marks left in interior, damages to tires and rims...etc.). QUality Control has been substantially neglected and monitored at this place. Lexus should be ashamed to have this place operated under its name. Do not recommend anyone to come here for maintenance service needs. We will never come back here for business ever again!.
Liar; accident car sold!!! Stay away!!!! - Vista484
When purchasing my car, the Carfax report stated that the car had no accidents, but when decided to trade in my car through them (Coliseum Lexus), they said the car was part of an accident and could not be traded in. It was surprising because they're the one who opened the issue but I never knew that since my purchase. I sent them multiple emails with 0 responses, and trying to reach their superiors proved to be a waste of effort.
They could not help and support their customers; absolutely false sense of loyalty. They really need to consider their honesty, or else I'd otherwise stay away from here. I thought all Lexus dealers networks treated their customers with exceptional experience but this proved to be not the case with this dealership.
I demand honesty.
terrible customer service - Anne DeGheest
the battery in my key stopped working and i could not start my car. the person on the phone when HORRIBLE and rude. Despite having paid for a Gold service there, I called Lexus Stevens Creek who was much nicer and helpful.