Purchasing car. - janayjo
I have been a customer of Lexus for about four years now, every time I go back to Lexus I get treated as if I'm part of the Lexus family excellent service n every department. Herman who was assigned to me was also excellent I did not feel pressured in any way. Sorry about the 25 word minimum.
Highly Recommended! - Thomas66
Every step of the way, the amazing Sales Consultant I worked with, Emily Lundin, was a shining example of how car sales should be. Emily was incredibly knowledgeable on all features the RC, ES, and GS had to offer. Even with the hours I spend researching before I step foot on a dealership lot, Emily showed me many features I did not know about! As a result of Emily's extensive knowledge on the different features on each car, I was able to make a much more informed decision, which greatly expedited my purchase.
Even though her dealership did not have the specific vehicle I wanted in stock, she was able to obtain the vehicle I wanted with the exact interior/exterior colors, and all added packages and options I was looking for. She even worked with the General Manager, John Cabral, to beat a competitive offer I had from another local dealership. John was excellent in explaining every question I asked regarding the price.
In the end, I could not have asked for a better experience. Emily and John both went to great lengths to ensure I was completely satisfied with my purchase. I highly recommend Emily, John, and Lexus of Pleasanton!
Terrific service experience - J. Pearson
This is a great service department . . . especially if you are lucky enough to get Willy as your Service Advisor! He is knowledgeable and very helpful.
SF Lexus Owners who've built your business - Alice
I'm one of many SF Lexus owners who has built your dealerships in San Rafael and Daly City because you didn't want to have the expense of a San Francisco dealership. When I was scheduling my annual service appointment I was told I would be dropped off at The Bart station - in order to get back home! I had to guilt you're management out in order to be driven home. That use to be part of the service.
Really? Shame on you.
Having owned 3 Lexus vehicles and having encouraged others to purchase the vehicles. I'm loosing loyalty.
All of your service employees are exceptional - especially Eddie. Those that answer the phone need training.
Just noted in the multiple choice "The dealership picked up and dropped off my vehicle at home or at the office." Where does that happen?
Thank you Todd!! - adanplayer5
Thank you Todd for your exceptional services. As well as going above and beyond in making car shopping experience a good one!
No pressure, straight forwardness, and treated with respect!
Summer Fun! - Dana8a
We just drove up the coast to get a convertible LCertified Pre Owned for the summer. They answered our call and emails, sent us video of the car and it was such a great deal we drove 6 hours from Santa Barbara to go get it. Great Job Blake and Greg. Sunset with the top down, a warranty from Lexus and some service to boot. Wendy LOVE, LOVE, LOVES her car.
Awful service department - scamfighter123
Trying to scam you into buying the "preferred service package" when it is not what the vehicle needs for service. They won't inform you what you need and don't need, just push you into buying a bunch of useless services as part of the service package.
Also their service loaner process was so slow we took an uber to work instead.
Liar; accident car sold!!! Stay away!!!! - Vista484
When purchasing my car, the Carfax report stated that the car had no accidents, but when decided to trade in my car through them (Coliseum Lexus), they said the car was part of an accident and could not be traded in. It was surprising because they're the one who opened the issue but I never knew that since my purchase. I sent them multiple emails with 0 responses, and trying to reach their superiors proved to be a waste of effort.
They could not help and support their customers; absolutely false sense of loyalty. They really need to consider their honesty, or else I'd otherwise stay away from here. I thought all Lexus dealers networks treated their customers with exceptional experience but this proved to be not the case with this dealership.
I demand honesty.
terrible customer service - Anne DeGheest
the battery in my key stopped working and i could not start my car. the person on the phone when HORRIBLE and rude. Despite having paid for a Gold service there, I called Lexus Stevens Creek who was much nicer and helpful.