Great Sales Experience - happyfordowner
My first experience as far as purchasing a car. I will say that at first, I was hesitant to come in to look at cars, I wanted to buy from Craigslist to keep it cheap, but made the best decision by coming in to Ford abd was greeted by Gaby. Thank you for making this easy for me.
Excellent! - Bobbie
Everyone from the sales associate, to the financial associates, was an excellent, easy experience. If and when the time comes, I would buy from Sunnyvale Ford again.
A VERY SATISFIED CLIENT - Shadow Soldier
I commend Dina Chavez and the rest of the staff at NAPA Ford Lincoln. The whole staff I dealt with are all very professional.
Ready to assist throughout the whole purchasIng process.
Dina had been excellent with her customer service skills.
The every member of the team that assisted me was a pleasure to work with. Dina is an asset to Napa Ford Lincoln, the Ford company and her clients.
Great vehicle. Buying experience is torture. - bill
I met Don Webb and he showed me the available vehicles and options. We test drove the Ford Escape SE and he did a thorough job of explaining the various bells and whistles. When it came to negotiating the deal, it was pure torture. They make you wait and wait and wait. Then after you have agreed on a price there is more waiting. Hours of waiting. Then you go to finance where you are treated even worse. You think the deWal is done until the extra charges are explained. Watch out for the disposition fee in the lease agreement. It's pure extortion. It's a charge for not purchasing the vehicle after the lease is over that is waived only if you lease another vehicle from the dealer. Extortion!!!f If you want to walk away, they charge you for not negotiating either purchase of lease. That left a very bad taste in my mouth and ruined my purchase experience.
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Don't waste your time - Dontwasteyourtime.com
They treated me as if I woke up on the left side of the Stupid Factory. They tried to sell me a 8 year old car ehen I went to purchase a new car. Maybe they thought since I am a women, the could take advantage of me. Remember: Don't waste your time.
Terrible customer service - Teejay
I went here a few different times in the same week looking for a used car and every time I had to deal with the salesman Ryan, who is extremely rude, talks over you, and just speaks xxxxxxxx when you ask a question. I will never be doing business at this place and recommend others to take their money elsewhere.