Ford Fusion Energies SE - Mj
Service was excellent. Sales and manager listened to our price concerns and worked with us to find a price and financing that worked great! Test drive was conducted and went very well.
Great experience while getting car serviced/ repaired - Tej
I had my Ford car serviced and repaired here at the Future Ford Lincoln of Concord (had bought this car from them as well). There were some additional fixes needed on top of basic service and everything was taken care very well. Ed did a great job in managing the whole process and fully keeping me in the loop. My car was there for 4 days as some parts were needed that they didn't have in stock. I always got a call back with the latest info, the whole process was streamlined and smooth. Would love to go back to them as needed.
Big Change - Mike Hart
Ukiah Ford had a bad reputation and was a terrible place but there has been a change in ownership and "WHAT A CHANGE". We purchased two vehicles here in the past year. We got the best price/deal in Ukiah after trying to buy in Healdsburg, Petaluma, Santa Rosa and Eureka. All I can say is.....give them a chance and you will be pleasantly surprised. Corey, Dwayne, John or Peter are first class guys. And might I say that Enrique (finance) was great too.
Unprofessional at best - No Napa
We stopped in to look at new vehicles and like to do our best by shopping locally. The sales person was very nice and very helpful. I believe his name was Jeffrey. That was as good as it got. Once the used car manager was involved it went down hill fast. The manager made some very inappropriate statements about me and one of the other salesmen tried to shut the door before I could hear it all. One salesmen said "you can't say that". We are all very busy and have a lot of work to get done, but when your job is customer service and you have a customer ready to make deal. I would expect more professionalism from anyone than I received from Napa Ford. I will never set foot in that dealership again and will steer people I know away from them. Zumwalt Ford is just 20 minutes up the road. I will be giving them my business from now on.
Don't purchase or service your Lincoln here!! - DSF
They call themselves a Lincoln dealer but they are really only a Ford dealer - there is no quality "Lincoln" service experience here. I have taken each of my three Lincoln vehicles here and every time they have screwed things up so bad that I had no alternative but to get my vehicles out of there and drive to either Palm Springs Lincoln or Eugene Lincoln to correct their mistakes. They ruined my nav module, the collision avoidance system, the adaptive cruise control and even replaced a yellow turn indicator light with a white bulb!
TERRIBLE CUSTOMER SERVICE - tm
If I could put zero stars I would. Plain and simple, DO NOT EVER USE THIS SERVICE DEPARTMENT! Read Yelp reviews, we all can not be wrong.....
Hansel Ford, did work inspite of being asked not to do... - whfrat
Hansel Ford, did work inspite of being asked not to do so. $1,500 then gave an estimate of an additional $2000 or we'll just give you $500 back and keep your car, because, Hey! guess what? We just found, another car just like yours with lower miles for us to sell you!
This...... they managed to pull off on my 80 year old Mother. Nice job Hansel.