Great customer service - Reone2002
I was contacted by Anita Esfahani regarding a vehicle I was interested in. She was very prompt, extremely informative, and went through all the details of both the car and loan. I left satisfied and will definitely recommend her to my family and friends.
The last of the family owned Nissan Dealerships in the Bay - perfectme
I brought my 2015 Nissan Rogue to Napa Nissan for it's first service. Ruben greeting me with a friendly smile and a "Welcome to Napa Nissan !" I felt I was at the right dealership from that moment forward. My Rogue was serviced in a very timely manner and to my surprise they washed and vacuumed the entire car! I met Scott and was happy to see that he is the new addition to Napa Nissan and has 24 years of experience from another very local Nissan dealership. I was also happy to see that Napa Nissan now has 3 Master Technicians that have years of experience. As I was ready to leave, Steve, the Service Manager came over and thanked my for coming to Napa Nissan. He also told me that Napa Nissan is celebrating their 50 year Anniversary with Nissan and is the oldest Nissan Dealership in Northern California. I truly felt at home.
Excellent Dealer - NaveedFrank
I liked, loved the deal the Lewis Kendal helped to make and choose the best car. Everyone else was very cooperative and supportive no one was pushy like the sale people do.
100 minute oil change - rj 12355
Made an appointment for a 9:30 am oil change and was told that it would take 1.5 hours with a car wash. I declined the wash and it still took 100 minutes to service my car. I was not happy and let the service writer know that I would not be returning to NBN. His attitude was that of I could care less.
A great example of "service, integrity, and trust" - Brandnewfrontier
My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, and yesterday we finally decided to do it. The first salesman was having a bad day, but Miguel Santiago stepped in and helped us. He was kind, straightforward, and honest. We left a deposit and the new truck was on its way.
Then we got home and received news that we would have some significant financial obligations coming in the next few months that were completely unexpected. We thought the truck was no longer possible and began looking online at cheap used cars. My husband was devastated. Literally months of repeatedly thinking it was finally time to get his truck, then for one reason or another it fell through and he was back to his crappy old car. Tensions were high. The argument over what to do was significant. Enter Nissan Marin.
I called this morning and explained to Kevin Boas what had happened and that we could no longer go forward with the deal. He simply said "We want you to have this car, what do you need?" I skeptically explained how much we could put down today (a tiny amount, really) and he said "Ok, let me see what I can do."
Long story short, they took a loss so we could get the vehicle we wanted. That's right people, the dealer LOST MONEY on the sale to make us happy. Noe Hernandez met us tonight and finished up the deal with style. It was seriously one of the most unexpected experiences I've ever had.
Miguel, Kevin, and Noe: thank you. From the bottom of my heart, thank you. You three turned an extremely stressful few days into a literal dream come true for my husband. You acted with integrity, service, and trust. You changed my opinion on "car salesmen". You may have even saved my marriage.
Because of you three, Nissan Marin has two new customers and advocates, for life.
Mike Q rocks! - techie
Mike Q took care of my car service needs. He understands quickly what needs to be done. He also understands that people need to get things done fast and get out quickly. He double checks the work that the service people did. What more do you want?
My experience with Ramon Diaz was great. - Elena123
5/26/16 I came into the dealership with request for brake inspections. Ramon Diaz was knowledgeable, patient, friendly, and quick to respond, helpful. He is a nice man , very professional and courteous . The customer service was great.
Happy Camper! Love our new Rogue! - pivien
Lawrence-Christopher Finley Sr. (LC) went above and beyond to accommodate our needs in purchasing our vehicle. He is very knowledgeable of vehicles, helpful, courteous and customer friendly. He didn't pressure us into purchasing a vehicle. Since LC had to pick-up our new Rogue from another dealership, he used his mobile phone to take videos to keep us updated. We thought this was very cool. Once we got the car, LC took the time to show us hands-on all the awesome features in our vehicle .
Jaime Gonzalez is very professional and friendly. He showed great eye contact.
Jerry gave us good advise while he helped us finance our vehicle. We enjoyed listening to him talk.
We are very pleased with our 2017 Nissan Rogue SL and wanted to say, "Thank you"!
dishonest handling of the documents - slickwilly
Friendly sales people, dishonest sales manager, dishonest financial dealing. After a long time negotiating, they did a dishonest swap on us and cheated us.
Word of advice - never trust them
Unable to get warranty cancellation - Exasperated Customer
Purchased an extended warranty for my XTerra pro4-x in sept 14, no problems our issues there. Traded in the truck July 2016 while still under factory warranty and filed the paperwork for the prorated refund through Jim Bone via certified mail on July 21 2016. Knowing it would take four to eight weeks to process, I waited until 8/21/2016 to call (and spoke with a person identifying themselves as Jim Bone) and inquire as to the status of the refund. Mr. Bone advised me that they needed additional paperwork to process (I provided everything the contract stipulated I provide) and emailed me an additional document which I completed and returned (calling on 08/23/2016 to confirm receipt). On 09/18/2016 I attempted to contact Mr. Bone for status on the refund and he did not answer. I then contacted Nissan North America and was informed that the warranty was still showing as in force with no indications of cancellation, I initiated a complaint (24135886) with Nissan motors. Over the last two weeks the Consumer affairs department has attempted to contact Mr. Bone to no avail. Today I was advised by Nissan Motors that although they are listed as a party on the extended warranty (it was their number on the warranty that I called to reach them) they could not facilitate the cancellation of the warranty and that I would again have to contact Jim Bone Nissan.
I have owned four new Nissan vehicles in the last seven years and as a result of this contact will not be buying another (which is a shame because I was seriously considering a 370Z grand tour)
Horrible Customer Service - 10nmbri
What a garbage place with idiotic sales management. Sales manager Ian Mcleod is an idiot and needs to be trained in customer service. I couldn't understand why is he such an arrogant fool. He is a good pre-cursor and indication of the future problems you can expect from this dealership. DON’T do business with them.
Worst service department I've been involved with - Hector Vasquez
I bought my truck in this facility as i left the building the ABS and Brake Light was on i took it back the next week and now it has been in the service department for three-weeks now and wen I call i dont get any responses or phone calls returned this is ridiculous.
Worst experience with service team-Not professional at all - Bill
I bought a 2014 Nissan Pathfinder back in November (from Nissan Stevens creak),
few months back a had an issue where the internal display lights will not turn on.
I brought it in, Service department kept it for 2 days. They called me saying that the issue has been fixed.
The same night when i brought the car back, we ran in to the same issue.
I took the car back to the dealership and advised them that its the same issue.
They kept the car again for a day and said it fixed the next day.
after couple of days we ran into the same issue again.
I was not happy at all with the service team and have no confidence
in them any more. I tried complaining about this to Rick (Service Manager) but he was not courteous at all. One of the most unhelpful person i have ever interacted with.
At the time dealership manager was Terry Essary, he reached out to me and said he will take care of this personal but i never heard back from them.
Recently i had an other incident, where the the staff was very rude to us and when we spoke to the server manager (Rick) he was extremely rude again.
We will never be going to this dealership again.
Worst car buying experience ever!!! - Del_D
The worst car buying experience I have ever had. The sales manager was extremely rude as soon as I walked in the door, I should have followed my instincts and left immediately. The saleswoman was very pushy and used high pressure sales tactics to sell the vehicle. When they finally delivered after taking more than a week to have it serviced and detailed, it was still filthy when we got it. I sent it back to have it cleaned again and it was still dirty when we got it back the second time. I emailed the general manager twice to voice my displeasure and didn't receive any reply. Do yourself a favor and avoid this place like the plague. I regret that I ever stepped foot in that place. I haven't even talked about the switcheroo that they pulled with my loan resulting in a much higher APR that I unfortunately didn't catch until I had already signed the paperwork.
Terrible horrible - Mike
Went there looking for a van. The car we wanted won't even start. The guy didn't say anything when we test drove it. I knew more about the car than him. He was condescending and went as far to say that this is a million dollar car lot. At that point we got up and left. Any car lot is a million dollar car lot. Please don't was your time very disappointing and disrespectful. Was very will to buy. If I could put no star I would.
The worst experience ever at this dealership, RUN! - s36
I have been lied to here when I went to buy a car. First of all they advertised Nissan Altima discounts on their website but when I went in the sales person tried to sell me this car at the base price (difference was mind you 8K!!!) So when I pointed him to the website of his dealership where discounts were advertised he turned red and we started bargaining from the advertised price. Before going there (I live 30 miles from their location) I negotiated with person on the e-mail and phone. I told person on the phone (different one than I dealt with in the dealership) that this is my budget can you give me this car for my budget I got positive response. I also confirmed that in the e-mail so I have this in writing. When I showed this communication Manager at that dealership completely ignored it and offered price which was 1.5K over my budget. When I questioned their ethics and why what was offered in the e-mail can't be granted the manager (Asian guy forgot his name unfortunately) said, "oh we just wanted you to come to dealership this e-mail doesn't give you any guarantee and so new price is this, sorry." So I wasted 3 hours of my time to come there and listen to their lies, pretty much. I also told this manager that no wonder you have 1.5 stars on Yelp, and he laughed it off saying NOBODY READS THOSE REVIEWS! When we drove off manager and sales people were laughing openly at us, can you imagine customer service at this dealership? They are unethical people WHO HAVE NO RESPECT for their customers or what customers have to say. Please do not give them your business.
Horrible customer service - Mlee
Never been treated so rudely by an auto dealer before. Sales manager guy needs training on how to treat a customer. I had misgivings after reading about this dealership's bad customer service review, but went in for an appointment anyway. He told me no one will offer me lower than invoice price, but i found a better deal with far better customer service in san francisco.
EXCELLENCE!!!!! - CeCee12
I received GREAT, OUTSTANDING service. I had only gone to this one dealership and I am glad that I did. Roderick was great. I love my car and have referred my friends.
Lease Nissan Leaf - Tony
I leased a niisan leaf this weekend, and Petter Ong is the guy who help me. He is really friendly and help me know about the Electric Cars. He is a nice guy I suggest to talk with.
I purchased a car from this dealership. I came with my... - geeqew
I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment!
Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me.
I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint.
www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan
I purchased a Nissan Leaf from this dealership in July.... - Remytennant
I purchased a Nissan Leaf from this dealership in July. Rafael Carballo was in charge of my order, and he was outstanding throughout the process. He provided timely updates on when my vehicle would arrive and when I would be up to pick it up, and he demonstrated expertise in understanding the intricacies of an electric vehicle. He provided a clear orientation that made me comfortable with a very new car, unlike anything I've ever owned before. ]