Ms anita is the best - MrSDebbwilson
I worked with Ms anita and ended up buying a new car she was very professional it was a pleasure working with her and so easy iam coming back for another car for my daughter soon
FIRST CLASS - TJBON
This is the best dealership that I have ever done business with.They treat you like your part of a family.They have been a Nissan dealer for over 50years and I would think over that many years you build a lot of relationships and you feel it from customers and the employees.
Nissan Leaf lease - Prasad
Came here to lease Nissan Leaf. Suresh Gursahani was my contact. He helped me thoroughly at every step till the end. I would highly recommend this to my friends.
It was a good experience and the salesman was to the point - faye
I enjoyed working with the salesman and I like the car I bought. Everyone we met was very helpful. The only problem was the bathroom needed servicing.
100 minute oil change - rj 12355
Made an appointment for a 9:30 am oil change and was told that it would take 1.5 hours with a car wash. I declined the wash and it still took 100 minutes to service my car. I was not happy and let the service writer know that I would not be returning to NBN. His attitude was that of I could care less.
A great example of "service, integrity, and trust" - Brandnewfrontier
My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, and yesterday we finally decided to do it. The first salesman was having a bad day, but Miguel Santiago stepped in and helped us. He was kind, straightforward, and honest. We left a deposit and the new truck was on its way.
Then we got home and received news that we would have some significant financial obligations coming in the next few months that were completely unexpected. We thought the truck was no longer possible and began looking online at cheap used cars. My husband was devastated. Literally months of repeatedly thinking it was finally time to get his truck, then for one reason or another it fell through and he was back to his crappy old car. Tensions were high. The argument over what to do was significant. Enter Nissan Marin.
I called this morning and explained to Kevin Boas what had happened and that we could no longer go forward with the deal. He simply said "We want you to have this car, what do you need?" I skeptically explained how much we could put down today (a tiny amount, really) and he said "Ok, let me see what I can do."
Long story short, they took a loss so we could get the vehicle we wanted. That's right people, the dealer LOST MONEY on the sale to make us happy. Noe Hernandez met us tonight and finished up the deal with style. It was seriously one of the most unexpected experiences I've ever had.
Miguel, Kevin, and Noe: thank you. From the bottom of my heart, thank you. You three turned an extremely stressful few days into a literal dream come true for my husband. You acted with integrity, service, and trust. You changed my opinion on "car salesmen". You may have even saved my marriage.
Because of you three, Nissan Marin has two new customers and advocates, for life.
My experience with Ramon Diaz was great. - Elena123
5/26/16 I came into the dealership with request for brake inspections. Ramon Diaz was knowledgeable, patient, friendly, and quick to respond, helpful. He is a nice man , very professional and courteous . The customer service was great.
Happy Camper! Love our new Rogue! - pivien
Lawrence-Christopher Finley Sr. (LC) went above and beyond to accommodate our needs in purchasing our vehicle. He is very knowledgeable of vehicles, helpful, courteous and customer friendly. He didn't pressure us into purchasing a vehicle. Since LC had to pick-up our new Rogue from another dealership, he used his mobile phone to take videos to keep us updated. We thought this was very cool. Once we got the car, LC took the time to show us hands-on all the awesome features in our vehicle .
Jaime Gonzalez is very professional and friendly. He showed great eye contact.
Jerry gave us good advise while he helped us finance our vehicle. We enjoyed listening to him talk.
We are very pleased with our 2017 Nissan Rogue SL and wanted to say, "Thank you"!
dishonest handling of the documents - slickwilly
Friendly sales people, dishonest sales manager, dishonest financial dealing. After a long time negotiating, they did a dishonest swap on us and cheated us.
Word of advice - never trust them
Broke their promice - Pabpa
To believe what someone says and trust them when they give you their "word" would be a grave mistake when dealing with there people. Shame on them. Shame. !
Horrible Customer Service - 10nmbri
What a garbage place with idiotic sales management. Sales manager Ian Mcleod is an idiot and needs to be trained in customer service. I couldn't understand why is he such an arrogant fool. He is a good pre-cursor and indication of the future problems you can expect from this dealership. DON’T do business with them.
Worst service department I've been involved with - Hector Vasquez
I bought my truck in this facility as i left the building the ABS and Brake Light was on i took it back the next week and now it has been in the service department for three-weeks now and wen I call i dont get any responses or phone calls returned this is ridiculous.
GREAT SERVICE!!! - A.B.
I have a shaky credit rating but Brad & Manager Charles made things happen for me. I got the car that I want. These two guys helped me all the way, GREAT SERVICE.!! THANK YOU, THANK YOU, THANK YOU. I WILL RECOMMEND YOU TO MY FAMILY & FRIENDS. A.B.
Worst car buying experience ever!!! - Del_D
The worst car buying experience I have ever had. The sales manager was extremely rude as soon as I walked in the door, I should have followed my instincts and left immediately. The saleswoman was very pushy and used high pressure sales tactics to sell the vehicle. When they finally delivered after taking more than a week to have it serviced and detailed, it was still filthy when we got it. I sent it back to have it cleaned again and it was still dirty when we got it back the second time. I emailed the general manager twice to voice my displeasure and didn't receive any reply. Do yourself a favor and avoid this place like the plague. I regret that I ever stepped foot in that place. I haven't even talked about the switcheroo that they pulled with my loan resulting in a much higher APR that I unfortunately didn't catch until I had already signed the paperwork.
Customer service - Nissiangirl
Sales reps are very rude and pushy. They also employ people on drugs in the service department. How is that safe for there customers as well as for there staff. That is a huge liability. Beware do not get your car serviced here or detailed here.
Terrible horrible - Mike
Went there looking for a van. The car we wanted won't even start. The guy didn't say anything when we test drove it. I knew more about the car than him. He was condescending and went as far to say that this is a million dollar car lot. At that point we got up and left. Any car lot is a million dollar car lot. Please don't was your time very disappointing and disrespectful. Was very will to buy. If I could put no star I would.
Horrible customer service - Mlee
Never been treated so rudely by an auto dealer before. Sales manager guy needs training on how to treat a customer. I had misgivings after reading about this dealership's bad customer service review, but went in for an appointment anyway. He told me no one will offer me lower than invoice price, but i found a better deal with far better customer service in san francisco.
EXCELLENCE!!!!! - CeCee12
I received GREAT, OUTSTANDING service. I had only gone to this one dealership and I am glad that I did. Roderick was great. I love my car and have referred my friends.
Lease Nissan Leaf - Tony
I leased a niisan leaf this weekend, and Petter Ong is the guy who help me. He is really friendly and help me know about the Electric Cars. He is a nice guy I suggest to talk with.
I purchased a car from this dealership. I came with my... - geeqew
I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment!
Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me.
I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint.
www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan
I purchased a Nissan Leaf from this dealership in July.... - Remytennant
I purchased a Nissan Leaf from this dealership in July. Rafael Carballo was in charge of my order, and he was outstanding throughout the process. He provided timely updates on when my vehicle would arrive and when I would be up to pick it up, and he demonstrated expertise in understanding the intricacies of an electric vehicle. He provided a clear orientation that made me comfortable with a very new car, unlike anything I've ever owned before. ]