AVOID!! HORRIBLE SCAMMERS HERE!!! UNSAFE! - Kaity Fox
AVOID!! HORRIBLE SCAMMERS HERE!!! UNSAFE! I really wish I could give negative stars for the absolutly appalling experience I had at the Car Pros Fiat in Renton. I will NEVER be going back, and I urge anyone intersted in visiting here to avoid them at all costs.
I purchased a brand new Fiat 500L. The car is cute and fun to drive, but at this point I would recommend avoiding Fiat all together. The car has had numerous little problems here and there and it has been in the shop around 14 times since I have purchased the car.
This time something really weird had occurred. The seat belt had become severed. It was my rear seat belt that I had been using every single day for my daughter. We came home one night, used the belt and everything was good. We woke up the next morning and I went to use the belt and it was stuck inside the recpitical. I had to tug a little to pull it out, and when it came out, it was almost completely severed. There are a couple "cuts" - they are very obviously clean cut lines.
My best guess it that the belt was stuck on something metal in the recpitical, my husband thinks the door possibly got closed on the belt and cut it.
Either way this very UNSAFE and scary that Fiat's seat belts would break so easily. I am worried for my entire family's safety now.
Well we schedule the first appointment we could to bring the car in. We dropped the car off and came back a couple hours later.
We where told the belt was NOT covered under warranty. I was shocked. My car was still under manufacturer warranty. Well it gets better. The "Mechanic" there NAMED ZACH (tall, weird mustache) told me they where not going to cover it because the damage had to be from a outside source. He told me a dog chewed it. The marks on the belt are clean cut... it looks like something cut it perfectly. There are no chew marks or anything a dog would make. No way a dog did this. 100% not a dog.
He told me "because there is dog hair in my car, it had to be my dog". I told him that I had not brought my dog into my car in months.... and that this occurred overnight. I told him it was literally impossible it was my dog. That yes, I had a dog... but then I reminded him again, that I used it one night and woke up to use it in the morning and that it was broken in the morning. There was no way my dog came in contact with the belt.
ZACH then raised his voice, and embarrassed me in font of everyone in the store. Pretty much accusing me of lying. I have never been so appalled at the way I was treated by customer service anywhere.
Another employee then gave me Fiats 1800 number. When I called them, they reassured me that Fiat covered belt damage under their warranty and as along as ZACH submitted the claim with pictures it would be covered, as long as it wasn't outside damage. Which it definitely 100% was not.
ZACH still refused. It is obvious he was wrong, but he is one of those rude stubborn people who, even when they make a mistake stick to it just for their pride. Even thought he will be costing me around $1,000.
So AVOID the place like the plague. They are SCAMMERS to the max. It was obvious they where short staffed and busy, I believe ZACH juat wanted to avoid doing extra work. He was just being lazy. He told me if Fiat denied the claim they would be stuck with the bill. I asked if he could take pictures and submit them to Fiat befor preforming the labor. He said he could not.
However when I called Fiat, they told me they could submit picture's for pre approval. ZACH still refused. ZACH is an outright liar.
I have a close friend who was going to go car shopping next weeked. Car Pros was going to be our go-to. Definitely not anymore!!!
I will be reporting this company to the Better Business Bureau. And contacting Fiat about their failing seatbelts that they refuse to repair. How UNSAFE.
If you are smart you don't deal with these GREEDY LIARS.