West Hills Chrysler Jeep Dodge Review 2017 RAM 3500 DRW 4x4 - Donald Larson
Sales Associate Blake Vancura found a 2017 Dodge RAM Laramie, DRW, 4x4 in a two-tone (Red/silver bottom stripe) at I-5 Dodge in Chehalis, WA that I liked & ordered. Moshi Asadi & Blake Vancura helped set up my Verizon Bluetooth cell phone & IPOD (USB port connection) to work with new RAM dash (& steering wheel) controls. West Hills installed new chrome side-steps & MOPAR HD front & DRW mud flaps from parts in stock within a day of truck delivery (which was FAST - NEXT DAY!). Diesel tank & DEF tank were topped off by West Hills when the RAM truck was delivered to me. NICE! Ronald Pretti handled the RAM Truck finance details with a friendly smile, offered a few extras & gave me time to think about future maintenance. VERY PROFESSIONAL & Friendly Staff!
JEEP PURCHASE - Rthompson
I've purchased many vehicles in the past 30 years. Some of the experiences were good, and quite a few were not so good. : / The experience with Dodge of Monroe not only met my expectations, but exceeded them. All sales staff and management were over the top friendly, the deal was done quickly and painlessly, AND we are very confident the purchase of our 2017 Jeep Wrangler was done at the right dealership. The management team there realizes that cars can be bought anywhere, but a fantastic purchasing experience can't be provided by everyone. I'm not certain when, but we WILL be doing business again.
Thank you to everyone involved with my transaction!
helpful and attentive - mbirdsey
We just bought a 2017 Jeep Grand Cherokee and we had very good service with Rairdon's. Everyone was very helpful and attentive. The whole experience was very smooth.
Awesome sales and management - Lovinthesunshine
I came in the dealership to look at the used vehicle selection and was attended to by a saleswoman shawn sanchez. She was very professional and it was nice to feel comfortable at a dealership. She showed me the cars and test drove. I found the car I fell in love with and it didn't take long to make a great deal for me. Thry got me in and out of there in less then 2 hours !! I even got to ring this gong. It was awesome. Oh and the coffee. Amazing. August was the sales manager and Vonnie was in finance. All awesome people. ! Ask for shawn sanchez if you want a great deal and a good sales woman.
The only place to find that new Dodge or Jeep - Sammyman2222
They treated Me great when I bought my New Dodge and when I get ready I'll go back !!!! Besides it's the only place in enumclaw Wa I would buy a Car from !!!!
Friendly and efficient - Ginny
This is a great group of people to work with. This was my daughters first car and they took the time to help her find what she wanted, put the deal through in record time and she loved the experience and car. Thank you to Damon Gleason and Jeff Timmons!
David ervine is a miracle worker! - col.psyco
No one else could get me into a brand new rt shaker ,David ervine did,i've bought two challengers from David ervine,and I was thrilled with both.
Exactly as promised! - davenarmy66
I do not give 5 stars easily. I went to see John Donnelly (salesman) 3 times before making my purchase. I have worked in the car business for many years myself and I know what to expect. I did my research and so did John. I am very happy with my purchase and the overall treatment I received.
Piss poor service - Bill moore
Can not provide good financing as bigger dealerships. !!! Never get to see finance people
Very very low on trade ins !!! Overall not a good place to do business. Customer in parking lot why I was there flipping out about service. Which he payed for extended warranty. Service manager was being a loud total xxxxxxx. Hmmm not good. !!! Horrible in front of customers !! Not very knowledgeable in product either
Ram Nightmere - Jeff Daugherty
Purchased a new Ram 5500 chassis truck early November. The buying experience was great in and out.
Rairdons dealership in Bellingham referred me to a local truck body business that did a great job of what I was looking for. The Timeline of completion was 3 months of waiting.
Which was wearing on patience. Communication with dealership and truck body business was terrible. Big blame game scenario.
What really was upsetting was day of delivery. That a Manager assured me the scheduled time too pick up truck a week in advance. Took day off all excited too finally get my dream truck that I patiently waited over 3 months for.
Walked in and no one had a clue. Truck was still at truck body business.
Left Rairdons mad ,went and got truck took it back to Rairdons tried to get cab steps that they were supposed too install. No one could find them. Left mad again.
Usually when you spend the kind of money a 2017 Ram 5500 costs. You at least get a full tank of diesel and all the stickers and plastic wrapping off your vehicle and washed vacuumed and shinned up. It's too bad it ended this way. I know how to treat my customers and if I did this I wouldn't last long.
Great Service, Fast & Easy - devonardellmartin
Worked with Aaron on the purchase of a vehicle. It was the quickest car buying experience I’ve had. You would spend all day at the dealership going back and forth on pricing. It was no pressure, quick and I got a fantastic deal
Cole Williams - Jnap
Cole Williams from Oaklahoma is a young man with great patience. Thanks Cole.Bought used Ram 3500 the thing is a beast. Loaded. Aftermarket fuel monitoring with some settings that smoke the tires.
Shady bunch of xxxxxxxx - Angrycustomer
Went in on Thursday after salesman John listed a car they just got in the morning before for $4000 we offered $4400 cash out the door and he said "Yeah. I can make that work*. He told us with the sales manager that it has an air bag light in and needs new brakes. So it was posted before it was even ready to sell. The sales manager was a really sketchy guy and it just was obvious something was off. However, we made an appointment to see the car to first thing Sunday morning. After attempts to confirm seeing the car they have just been completely avoiding us and so we looked at their used car inventory on the website and found it was listed for more money. They just dodge us instead of seeing if we will pay the new price. Shady bunch of xxxxxxxx
Test Drive - AA-Ron
I went to Bellevue Dodge intent on driving a new Challenger. After selecting the car I wanted to drive salesperson Ivan asked to make a photocopy of my drivers license. I told him that was not necessary and provided him a copy that I had made. My photocopy had my home address and date of birth redacted. Soon after Ivan came back out with his manager, Shawn, and told me THEY needed to make a photocopy for security reasons and that it was an Autonatiom policy. I told them there is no reason that they would need a persons birthdate and home address. I showed them my actual drivers license to prove the copy was a match and this still did not satisfy Shawn. I bid them both a good day and walked away. If you are interested in buying a Dodge/Ram go elsewhere as the staff here is more interested in playing games than selling cars!
Worst service dept ever. - SteveH
Worst service dept. ever. Could care less attitude, rude, combative. That's fine, but I will never purchase another vehicle through this dealership. They don't care!
Harassing calls - Scotthutch77
I have received 5 phone calls from this dealership from Brandon asking me to buy a car at various times during the day. I have asked him to stop calling three times now. I asked to speak to a supervisor and he said none were available. Do NOT give them your contact information!!!
Oscar Rodriquez - dapierce06
We bought two jeeps from Oscar one was 4 WD for my husband and other 2 wheel drive a few days later for myself. We were under no pressure from Oscar, a very delight to deal with. I would recommend Oscar to all that go to Larson Dodge in Puyallup. He really is a good guy.....
what a ripoff - bionicbert
Where do I start. Owning a 73' Dodge Challenger and 78' Ford F-250 and living in Shelton, WA since 2002 I have bought many OEM parts from Gillis through the years. I took my 02' Ford Taurus to Gillis for the 100,000 mile tune up. They broke the windshield wiper fluid hose, but being a hotrod mechanic I know how things happen and didn't say anything. At 134,532 miles on the Taurus it needed a heater core. I took the Taurus in to Gillis and took 2 days off of work for the repair to be done. Approximately 7 mos. later when doing a oil change in my shop I noticed fluid dripping from the drain grommet on the firewall, and the antifreeze reservoir was empty. I took the Taurus back to Gillis and told them the new heater core was leaking. I made them supply a rental car, since they have no loaner cars, saying I was not going to take anymore time off work. Upon picking the Taurus up, they charged me for the loaner car and billed me $874.34. They said it was the evaporator core leak seal...? The evaporator core has nothing to do with the missing antifreeze, it deals with the Freon in the AC. I called Bowen Scarff Ford and talked to the Service Manager. He said he had been a mechanic for 30 yrs and had never had to replace a evaporator core leak seal and had to look it up to find out what it was. Asking around Shelton, WA I found everybody went to Olympia, Renton, etc. to purchase their new trucks and cars because of Warranty problems at Gillis Auto Center. I now know why.
Ahmad was extremely disreswpectful to my family and I. ... - de40zb
Ahmad was extremely disreswpectful to my family and I. He tried to rip us off with the price of the vehical. He wanted to charge 6k dollars tax and lisence. When i told him that was unexceptable he queswtioned my parenting. He was extremely rude. He also said he doesnt want to compete with anyone to sell me a car, but he is a salesman isnt that their job to sell their product. The follow up call by the mananger was very pushy to have me come back and buy the vehical at asking price. There was no compassion for the extreme disrespect to my family and I. We are a repeat coustomer and the dealership was rude and very unpefessional. Extremely poor manangement and sales. Go to anyother dealership but this one, Big waste of time.