Awesome dealership, Tudor is the reason we'll be back! - Dominick777
We purchased a brand new Chevy Equinox Premier because the no pressure atmosphere and product knowledge we received from everyone we talked to, especially Tudor, he gave my wife and I personal care and attention, answered all our questions throughout the entire purchase process. it left us with a no-worry purchase and every detail was answered so we could understand it. Tudor and his integrity, personal touch and care are the reasons we feel comfortable with and will be purchasing our next vehicle at Haselwood Chevrolet Buick GMC at West Hills Boulevard in Bremerton, Washington. Thank you to the entire team there which goes the extra mile to serve the customer there.
Great, they certainly went out of the norm to help me get into a new car i dont have the best credit right now pp - cchlr1us
IV had Keith help me years ago. He remembered me from back in 2005. The salesmen really helped me get the best out of the rebates for my needs.
Bad management - Mac97068
Sales manager wanted me to drive 4 hours!
He couldn't give me a yes or no answer'
Need better weekend management
Had $7000 down on a $24 truck with credit approval went with jess ford dealership! They where more willing to make a sale.
Very helpful! - Nicksparber
I found the exact truck I wanted and was provided with all the information I needed.
It was a great no pressure experience. Brandon carlsrud was an excellent salesman and I am very happy about coming here.
Good experience - Janet&Chris
We traded in our car for a SUV from Seaview a few weeks ago. There were the usual negotiations before settling on a price. A last minute service issue with the vehicle turned out to be more difficult and time-consuming to resolve than anticipated, but Joe (sales manager) really followed through and worked with the service department to get it fixed.
Horrible maintenance service - Mg91331
I always seem to had great service with my vehicle until today. I cant believe they treat customers like this. Why do I pay for an extended warranty if it doesn't cover my vehicle when it has wear and tear on normal items. At this point I'm never referring my friends and co workers to this place ever again.
Refuse to fix issue with CPO car they sold - Chris Selvar
First let me say I wanted to give one star, but that actual sales process wasn't horrible it was what happened after I was out the door.
I bought a 2012 CTS-V from Brotherton back in March. The car came with the extended CPO warranty. When I bought the car the supercharger was making the notorious "can of marbles" rattling sound. Very well documented and super easy fix that cadillac is aware of and will do at no cost. I was aware of the details so it didn't concern me and I bought the car anyway scheduling an appointment to bring it back in to have the supercharger replaced before I ever left the dealership. Two days later I brought the car back and the service tech who looked at my car said nope everything sounds fine... I was a little shocked because I knew it wasn't, lucky for me I work right across the street from another Cadillac Dealership just 15 minutes up 405. I took it in there the next day, low and behold the tech didn't even have to inspect my car he could tell by the noise it made pulling up that it needed a new supercharger. They ordered one for me and had it on a week later.
This is the part that really angers me, while it was in for the supercharger the other dealership pointed out to me that it didn't have the correct tires on it to be a CPO car. (tires MUST meet OEM specifications) the speed rating on tires that came with the car are one rating to low. I tried/ struggled to get ahold of MK at brotherton for 2 months, he finally responded when I started to get very irritated, he acknowledged that the tires are incorrect but then told me I would have to buy 2 of the tires and they would provide the other 2. I am confused as to why I would pay to right their wrong. Unfortunately even after printing out all of the CPO paperwork that says the car must have the right tires on it and presenting it to MK in person, he accused me of just trying to get new tires out of them (even though the current ones have about 80% left). he also told me that speed rating doesn't matter because the ones on there are rated for 149MPH and thats as fast as I need to go. (OEM speed rating is to 186MPH).
I have escalated the case to cadillac corporate and the regional CPO person (sorry don't know his title). I am confident that they will end up being forced to put tires on my car but the amount of time being wasted irritates me.
You advertised something as a CPO, meaning it should meet all CPO specifications, this one does not, I gave them the benefit of the doubt thinking maybe they didn't realize it either, however after I made them aware of it they still refuse to do anything. To me it feels like a scam or fraud (advertising something as something its not)
This review isn't meant to do anything other then to make people aware of what they are buying before they leave the dealership, unfortunately this dealership isn't honest enough to fix there mistakes if you find any.