Haselwood is AWESOME - Aaron's favorite customer
Especially Aaron in the service department. Wonderful customer service, can't thank him enough for all his work on my behalf. You earned your fry read my friend.
Mike deserves a raise...;). He did a good job. - shalyn6725
I really appreciated how good Mike was in helping me. He was professional and made me feel comfortable through the whole process. Give him a raise.
Great Experience All Around - Carey C.
We had been researching used cars online for awhile and were continously impressed by the deals being offered vs the competition. Sean welcomed us in, listened to what we were looking for, and made the entire buying process an easy one. From start to finish Sean stayed with us, kept us informed, made sure we were comfortable, and was very personable. Everyone was very friendly and approachable, and the overall customer service was fantastic. We will definitely recommend this dealership, and will certainly return in the future.
Buying a New Truck. - P51mustang
I shopped around the internet looking for a new, 2017 Blue GMC Sierra 4x4. Clyde Revord Motors had one. And it was on sale for $8,000 less than M.S.R.P. I had to check it out. Jack, the salesman and I took it out for test drive. Beautiful truck, very quiet and smooth. Now, the hard part, negotiating the price. What hard part? The truck was on sale and Tal gave me what I was asking for on my trade in.
Could not have gone smoother. Heather, in finance, walked me thru all the paper work and while we were doing that, the guys in the shop washed and vacuumed out the truck. Made sure it was perfect for delivery. These are true, caring professionals that want you to have a great buying experience.
From now on, I'll only buy my vehicles from Clyde Revord. I totally recommend them.
An enjoyable experience - Jimb28
What a great car buying experience! My wife and I recently purchased a new GMC Sierra 2500HD pick up truck from Seaview. Steve Shawver, Britta and Steve in Finance couldn't have been more welcoming, transparent and accommodating. There was absolutely no pressure and instead we found everyone to be flexible and patient. Our salesman, Steve, was knowledgeable, engaging and forthcoming with facts about the truck. We left totally relaxed and happy and didn't have that "I've been through a meat-grinder" experience. If buying a car can possibly be described as enjoyable, than we had such an experience.
Easy Superior Service - Beth S.
I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother with a warranty issue, so I called Gilchrist who had serviced our car with the previous owner. Each time I called I was treated with respect, professionalism and kindness, the day I brought it in was more of the same. My appointment ended with the assurance that I had no worries from the service people all the way to the owner. I was impressed and will not hesitate to not only return here in the future but also to recommend friends and family to go here as well. Worth the trip, I am more than happy.
Refuse to fix issue with CPO car they sold - Chris Selvar
First let me say I wanted to give one star, but that actual sales process wasn't horrible it was what happened after I was out the door.
I bought a 2012 CTS-V from Brotherton back in March. The car came with the extended CPO warranty. When I bought the car the supercharger was making the notorious "can of marbles" rattling sound. Very well documented and super easy fix that cadillac is aware of and will do at no cost. I was aware of the details so it didn't concern me and I bought the car anyway scheduling an appointment to bring it back in to have the supercharger replaced before I ever left the dealership. Two days later I brought the car back and the service tech who looked at my car said nope everything sounds fine... I was a little shocked because I knew it wasn't, lucky for me I work right across the street from another Cadillac Dealership just 15 minutes up 405. I took it in there the next day, low and behold the tech didn't even have to inspect my car he could tell by the noise it made pulling up that it needed a new supercharger. They ordered one for me and had it on a week later.
This is the part that really angers me, while it was in for the supercharger the other dealership pointed out to me that it didn't have the correct tires on it to be a CPO car. (tires MUST meet OEM specifications) the speed rating on tires that came with the car are one rating to low. I tried/ struggled to get ahold of MK at brotherton for 2 months, he finally responded when I started to get very irritated, he acknowledged that the tires are incorrect but then told me I would have to buy 2 of the tires and they would provide the other 2. I am confused as to why I would pay to right their wrong. Unfortunately even after printing out all of the CPO paperwork that says the car must have the right tires on it and presenting it to MK in person, he accused me of just trying to get new tires out of them (even though the current ones have about 80% left). he also told me that speed rating doesn't matter because the ones on there are rated for 149MPH and thats as fast as I need to go. (OEM speed rating is to 186MPH).
I have escalated the case to cadillac corporate and the regional CPO person (sorry don't know his title). I am confident that they will end up being forced to put tires on my car but the amount of time being wasted irritates me.
You advertised something as a CPO, meaning it should meet all CPO specifications, this one does not, I gave them the benefit of the doubt thinking maybe they didn't realize it either, however after I made them aware of it they still refuse to do anything. To me it feels like a scam or fraud (advertising something as something its not)
This review isn't meant to do anything other then to make people aware of what they are buying before they leave the dealership, unfortunately this dealership isn't honest enough to fix there mistakes if you find any.