Haselwood Auto Group is excellent - Michael246
My Silverado refused to start in a grocery store parking lot. I sent my wife off home in a cab with the groceries and had the truck towed 20 miles to Haselwood, leaving me stranded. I called telling them to expect the truck. By the time I managed to get down there they had the thing diagnosed--a cracked fuel filter housing caused a lack of fuel pressure, rather rare--and had they the part it would have been fixed. It took overnight to get the part. I had no appointment yet they were completely accommodating. Their "Auto Group" includes other brands as well. I have never purchased a car from them, but I take all my vehicles there and have always been well-treated. This time it was a little more stressful than most and they did very well.
Excellent Buying Experience - keith10
Purchased a 2017 Elantra base model with six speed manual with my daughter. I searched the entire Puget Sound Region for this car and Titus Will Hyundai had the lowest advertised price available. Very enjoyable experience working with Salesman Jerry Deen, who did a great job of presenting all of the cars features to my daughter and made it a great first time new car buying experience for her.
Most disappointing car purchase - Tessa
We bought a used Tahoe with 66,000 miles. We were assured over and over what a "clean, local trade" it was and were told that we're "paying for their vehicle inspection which ensures it's been went over with a fine tooth comb." Well, within a month it started having lots of electical issues. It was very unsafe. We have a family with small children and lost all power on a 4 lane bridge with no shoulder, were stranded with an infant at least 5 different times (not to mention the times when it wouldn't start when we were at home.) We replaced the battery, fuses, had it tested, brought it to our auto shop. It was difficult to pin point what the issue was and it just kept happening. When we brought it in for the first service, it was also brought to our attention that the 50,000 mile transmission and transfer case services had not been completed and the oil line from the transmission was leaking. All in all, so far it's needed around $1,000 of work. We talked to 3 different people at the dealer and addressed our issues, and they didn't follow up or stand behind anything, regardless of 10 conversations. Now the service department told us that due to margins on used vehicles they don't fix or service beyond an oil change, so beware that their "inspection worked into the price" is basically an oil change.
Great inventory and customer service! - LeonardC
My son and I have been looking for a cheap reliable car for him that gets great gas mileage for under $15k. We've been shopping for a few weeks before we stopped in Clyde Revord GMC. When we got there, we were greeted by Cody. Cody was amazing! He showed us a 2014 Chevy Cruze (which we bought) and a few others. Jeff was amazing as well. I highly recommend this place for any parents that have children in college that needs a vehicles.
An enjoyable experience - Jimb28
What a great car buying experience! My wife and I recently purchased a new GMC Sierra 2500HD pick up truck from Seaview. Steve Shawver, Britta and Steve in Finance couldn't have been more welcoming, transparent and accommodating. There was absolutely no pressure and instead we found everyone to be flexible and patient. Our salesman, Steve, was knowledgeable, engaging and forthcoming with facts about the truck. We left totally relaxed and happy and didn't have that "I've been through a meat-grinder" experience. If buying a car can possibly be described as enjoyable, than we had such an experience.
Easy Superior Service - Beth S.
I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother with a warranty issue, so I called Gilchrist who had serviced our car with the previous owner. Each time I called I was treated with respect, professionalism and kindness, the day I brought it in was more of the same. My appointment ended with the assurance that I had no worries from the service people all the way to the owner. I was impressed and will not hesitate to not only return here in the future but also to recommend friends and family to go here as well. Worth the trip, I am more than happy.
Refuse to fix issue with CPO car they sold - Chris Selvar
First let me say I wanted to give one star, but that actual sales process wasn't horrible it was what happened after I was out the door.
I bought a 2012 CTS-V from Brotherton back in March. The car came with the extended CPO warranty. When I bought the car the supercharger was making the notorious "can of marbles" rattling sound. Very well documented and super easy fix that cadillac is aware of and will do at no cost. I was aware of the details so it didn't concern me and I bought the car anyway scheduling an appointment to bring it back in to have the supercharger replaced before I ever left the dealership. Two days later I brought the car back and the service tech who looked at my car said nope everything sounds fine... I was a little shocked because I knew it wasn't, lucky for me I work right across the street from another Cadillac Dealership just 15 minutes up 405. I took it in there the next day, low and behold the tech didn't even have to inspect my car he could tell by the noise it made pulling up that it needed a new supercharger. They ordered one for me and had it on a week later.
This is the part that really angers me, while it was in for the supercharger the other dealership pointed out to me that it didn't have the correct tires on it to be a CPO car. (tires MUST meet OEM specifications) the speed rating on tires that came with the car are one rating to low. I tried/ struggled to get ahold of MK at brotherton for 2 months, he finally responded when I started to get very irritated, he acknowledged that the tires are incorrect but then told me I would have to buy 2 of the tires and they would provide the other 2. I am confused as to why I would pay to right their wrong. Unfortunately even after printing out all of the CPO paperwork that says the car must have the right tires on it and presenting it to MK in person, he accused me of just trying to get new tires out of them (even though the current ones have about 80% left). he also told me that speed rating doesn't matter because the ones on there are rated for 149MPH and thats as fast as I need to go. (OEM speed rating is to 186MPH).
I have escalated the case to cadillac corporate and the regional CPO person (sorry don't know his title). I am confident that they will end up being forced to put tires on my car but the amount of time being wasted irritates me.
You advertised something as a CPO, meaning it should meet all CPO specifications, this one does not, I gave them the benefit of the doubt thinking maybe they didn't realize it either, however after I made them aware of it they still refuse to do anything. To me it feels like a scam or fraud (advertising something as something its not)
This review isn't meant to do anything other then to make people aware of what they are buying before they leave the dealership, unfortunately this dealership isn't honest enough to fix there mistakes if you find any.