My Corvette was well taken care of and I feel better too! - Glenn Melton
I was well taken care of. The ladies were very great about asking if I needed anything (not being misogynistic just factual). I was comfortable while I waited and finally finished that book I've been reading for a few days.
First class - jcricketts
The overall experience was great. The process progressed seamlessly to the car the car delivery itself. I have purchased many cars in my life, both new and used. This purchase was one of the best I have been involved in
Patient and very helpful - Older sister
We walked in with a pre approval and found the vehicle except the pre approval gave us a run for our money and we ended up at the dealership from 12:30 to around 5:30 waiting on our bank...we were confused and irritated but the financial woman Heather was so patient and really trying her hardest to get to the bottom and our salesman Kale was so patient and waiting along with us. We felt so bad because it took him away from helping potential customers and making a sale but obviously our business and the fact that we needed a vehicle meant more-in the end it all worked out because of the hard work and customer service provided by them!!!! Thank you Clyde Revord
FAULTY AC SYSTEM in 2015 Chevy Tahoe- GM/NW Chevy say SOL - sportsmom
FAULTY AC SYSTEM- GM and NW Chevy DO NOT STAND BEHIND their product and DO THE THE RIGHT THING! Virtually brand new Chevy Tahoe- 2015/ AC goes out 8 months ago (1 1/2 old) then goes out again this month (8 months later-2 years old). Of course it is now a different part in the AC system- and of course because I have high freeway miles my vehicle was out of warranty both times. $700 the first time now they want $950. Tried requesting help from GM- they acted like they were going to assist and asked for tons of details, which all took my time, just to come back and say, SOL your are out of warranty, no duh! AC should not be going out in a newer vehicle regardless of miles. Over 1000 on internet sights complaining of this same issue in the same year range, YOU HAVE A PROBLEM GM! Dealer should have offered to give customer service given I just paid them $700 8 months ago and at least offer to go to bat with GM for me and get Labor waived or part cost waived. TERRIBLE customer service and faulty product. Too bad as I like my Tahoe and likely would have bought another in a year- NEVER BUY GM again!!!! Horrible treatment when they are in the wrong! FYI-car has had no accidents- absolutely no reason other than a bad part as to why AC would be going out 2 times in a 2015 $50k vehicle! SHAME ON GM and NW Chevy for taking advantage of this single sports mom!
An enjoyable experience - Jimb28
What a great car buying experience! My wife and I recently purchased a new GMC Sierra 2500HD pick up truck from Seaview. Steve Shawver, Britta and Steve in Finance couldn't have been more welcoming, transparent and accommodating. There was absolutely no pressure and instead we found everyone to be flexible and patient. Our salesman, Steve, was knowledgeable, engaging and forthcoming with facts about the truck. We left totally relaxed and happy and didn't have that "I've been through a meat-grinder" experience. If buying a car can possibly be described as enjoyable, than we had such an experience.
Easy Superior Service - Beth S.
I traveled over three hours to bring my car to Gilchrist Chevrolet, and I will continue to do so. Our Local Chevrolet Dealer didn't want to bother with a warranty issue, so I called Gilchrist who had serviced our car with the previous owner. Each time I called I was treated with respect, professionalism and kindness, the day I brought it in was more of the same. My appointment ended with the assurance that I had no worries from the service people all the way to the owner. I was impressed and will not hesitate to not only return here in the future but also to recommend friends and family to go here as well. Worth the trip, I am more than happy.
Refuse to fix issue with CPO car they sold - Chris Selvar
First let me say I wanted to give one star, but that actual sales process wasn't horrible it was what happened after I was out the door.
I bought a 2012 CTS-V from Brotherton back in March. The car came with the extended CPO warranty. When I bought the car the supercharger was making the notorious "can of marbles" rattling sound. Very well documented and super easy fix that cadillac is aware of and will do at no cost. I was aware of the details so it didn't concern me and I bought the car anyway scheduling an appointment to bring it back in to have the supercharger replaced before I ever left the dealership. Two days later I brought the car back and the service tech who looked at my car said nope everything sounds fine... I was a little shocked because I knew it wasn't, lucky for me I work right across the street from another Cadillac Dealership just 15 minutes up 405. I took it in there the next day, low and behold the tech didn't even have to inspect my car he could tell by the noise it made pulling up that it needed a new supercharger. They ordered one for me and had it on a week later.
This is the part that really angers me, while it was in for the supercharger the other dealership pointed out to me that it didn't have the correct tires on it to be a CPO car. (tires MUST meet OEM specifications) the speed rating on tires that came with the car are one rating to low. I tried/ struggled to get ahold of MK at brotherton for 2 months, he finally responded when I started to get very irritated, he acknowledged that the tires are incorrect but then told me I would have to buy 2 of the tires and they would provide the other 2. I am confused as to why I would pay to right their wrong. Unfortunately even after printing out all of the CPO paperwork that says the car must have the right tires on it and presenting it to MK in person, he accused me of just trying to get new tires out of them (even though the current ones have about 80% left). he also told me that speed rating doesn't matter because the ones on there are rated for 149MPH and thats as fast as I need to go. (OEM speed rating is to 186MPH).
I have escalated the case to cadillac corporate and the regional CPO person (sorry don't know his title). I am confident that they will end up being forced to put tires on my car but the amount of time being wasted irritates me.
You advertised something as a CPO, meaning it should meet all CPO specifications, this one does not, I gave them the benefit of the doubt thinking maybe they didn't realize it either, however after I made them aware of it they still refuse to do anything. To me it feels like a scam or fraud (advertising something as something its not)
This review isn't meant to do anything other then to make people aware of what they are buying before they leave the dealership, unfortunately this dealership isn't honest enough to fix there mistakes if you find any.