Great Experience - cuppr
Very helpful in finding the car that suited our needs. When it came time to talk money Jack was very straight forward and transparent about cost and all associated fees. Wasn't pushy on rushing us or all the add ons (read: rip-offs) that most dealers try to sell.
Great Service & fastest purchasecever - WSUCoug
Found my vechicke online at Price Ford. Called the dealership on Monday, basically did everything over the phone, drove to the dealership Tuesday and was in and out in 2 hours. Two hours included a test drive, trade in and signing papers. I have purchased many cars in my life and this was the smoothest transaction ever! Thank you to Russ & Mark for taking care of me!
Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
Hybrid Lease - William Gehring
I went through the Linclon Build process online and then a local search which listed several possible matches, I found a Lincoln MKZ Hybrid at Bowen Scarff that closely matched my option selections. I selected to schedule a test drive and received a call-back within a couple of hours. I was able schedule a test drive for the following day. I'm very happy with the car after driving ~200 city / highway miles.
My only complaint is that I had pointed out what appeared to be scuff marks inside the front doors and was told not to worry a clean-up would be done. I'm sure Ron Olson was depending on the process to satisfy this minor issue - bottom line, a new car with just 21 miles on it should be 'like new'. Another thing that the dealership should look into is fully eliminating streaking on the inside front windows. They were wiped but not fully clean as when the light is right the streaks are evident.
Happy at first - Shanevan8
I had recently gone to Korum Ford in Puyallup Washington and I dropped off my 2015 Mustang GT convertible for a recall in the latch and I had just purchased a brand new Mustang logo wind deflector that Lit Up red on the outside. Was thinking the service was good at first after I picked up my car and drove off I put down the convertible top and noticed a huge scratch on the Wind deflector I then called them back to confront them about it and they said they would get ahold of me the next day they did but then said that the scratch was there so it was my word against theirs they need to have a procedure two when people drop the car off to mark down all damages on the car like other companies do like Nissan now I'm stuck paying another $400 for another wind deflector
No pressure sales. - PLM
No pressure to buy a car. More than fair on trade in car. Answered all my questions. I will be a return customer. I recommend Harris Ford to everyone that needs a car.
Excellent service - Shawverg
Excellent service! Excellent car! Im very happy to have worked with the team in Olympia, via email, phone or in person I had all my questions answered promptly.. Ask for Chris or Randy! Actually, everyone we worked with in the process of buying our new car was very friendly, and very eager to help. They've even called a few times after we purchased just to make sure we were totally happy. I can't thank them enough.
I'd recommend working with these guys to anyone!!!
Excellent experience except on bad apple! - SemperFi
-Service Department is five stars, Josh (Service Manager) and Kyle H., are awesome to work with. I have a 2000 Ford F350 7.3L and Kyle is the ONLY mechanic I will let work on my truck.
-Sales: I would rate as four stars. Yiwen "George" Li was a wonderful salesman, he and David made the transaction as smooth as a sales experience could go. The General Manager was professional and stepped in to help complete the transaction on a Certified Pre-Owned F150.
-Finance: The rating scale does not go low enough to rate Jim in finance. A zero would be providing a complete disservice to the number zero. First he was the most pushy person I have ever met. He does not understand when a customer says, "no thank you", that it should be his cue to MOVE ON. He was rude, condescending, disrespectful, and unprofessional. After telling him no thank you and no several times when he was offering the extended maintenance plan, I was forced to walk out of his office and get the GM. We have secured 1.9% financing vice the 3.9% that he offered as his "best deal". If you are purchasing a vehicle from Bellevue AutoNation, you are highly encouraged to find your own financing. Do not fall prey to his attempted strong arm tactics!!!!!!
Buy somewhere else! Avoid town Ford lincoln. - David C
At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less.
My wife and I purchased our first car during a "Huge... - domino828
My wife and I purchased our first car during a "Huge weekend sale event". The car we wanted to look at was listed for $3000.00 dollars more than what they where selling it for on a regular day. We found this out when we got home and the car sticker listed it at $13999.99 we found it on the lot for $16999.99 and purchased it for $13850.00. So overall we saved $150.00 on a huge weekend sale event. It is sad to see that dealers have to mark up a car in order to maximize its potential sale. In any situation I would chalk this up at a lost because in reality it was our fault for not researching a thourough as we needed too, but our salesman told us he was going to help us out because he wished someone did the same when he was a young married man. No honor, No humility, No morality! The next day we tried to return and George played the "I dont know" game when asked about the mark up in price. Keep in mind this is the guy who boasted being 20 yrs in the business with the company. For as many fingers I have on both hands I could trade for a reason or excuse on why we were not able to return the car. I will never shop with this dealership and always recommend to people not too. If it werent for the "2 yr" free oil service I got (one of the incentives for not being happy with the purchase) I would never step foot again. By the way the Extended Service Warranty that cost a couple grand is full of holes that are not explained so BE SURE TO READ THE FINE PRINT!!!!!!! If they dont HAVE to tell then they wont. Thats poor customer service if you ask me!
After going to many other dealerships I felt like I was... - lyonsroar131
After going to many other dealerships I felt like I was kind of being pressured to buy a car. Not here. Everyone here was really nice and respectable. They were willing to work with me and be patient.They listened to my needs and laid out all my options for me. Patrick was more like a close friend vice a salesman. I will without a doubt return here to buy my next car.