Excellent customer service - Lhayes
Stan was a great salesman, he was explained how the truck worked answered all my questions. Took great care of us thru the entire purchase. Highly recommend this dealership!
He'll take care of you - maryann
Larry Nuzum was a wonderful help, he went above and beyond to make sure I was happy to the fullest extent with my car. I recommend him a thousand times over.
Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!
Straight forward process - Author MEC
Overall, the process was straight forward and we left with a vehicle without significant remorse which is unusual after buying a car. The only time we really felt pressure was when signing the papers and all the extras you can buy with warranties and things. Otherwise, relatively painless.
We were slightly mislead however with the idea that there was still a month or 1000 miles left on the limited warranty on the preowned car that we purchased. In reality, the warranty had expired on 12/3 and we bought the car on 12/23. This will cost us around $250 dollars to get the car inspected before we will be able to qualify for an extended warranty package.
what a ripoff - bionicbert
Where do I start. Owning a 73' Dodge Challenger and 78' Ford F-250 and living in Shelton, WA since 2002 I have bought many OEM parts from Gillis through the years. I took my 02' Ford Taurus to Gillis for the 100,000 mile tune up. They broke the windshield wiper fluid hose, but being a hotrod mechanic I know how things happen and didn't say anything. At 134,532 miles on the Taurus it needed a heater core. I took the Taurus in to Gillis and took 2 days off of work for the repair to be done. Approximately 7 mos. later when doing a oil change in my shop I noticed fluid dripping from the drain grommet on the firewall, and the antifreeze reservoir was empty. I took the Taurus back to Gillis and told them the new heater core was leaking. I made them supply a rental car, since they have no loaner cars, saying I was not going to take anymore time off work. Upon picking the Taurus up, they charged me for the loaner car and billed me $874.34. They said it was the evaporator core leak seal...? The evaporator core has nothing to do with the missing antifreeze, it deals with the Freon in the AC. I called Bowen Scarff Ford and talked to the Service Manager. He said he had been a mechanic for 30 yrs and had never had to replace a evaporator core leak seal and had to look it up to find out what it was. Asking around Shelton, WA I found everybody went to Olympia, Renton, etc. to purchase their new trucks and cars because of Warranty problems at Gillis Auto Center. I now know why.
I would highly recommend this dealership to anyone... - jdubwelch
I would highly recommend this dealership to anyone looking for a new or used car. I worked with Garrett Jess who was professional and friendly. He helped my family and I get the car that we wanted. They didn't have one on their lot, but he tracked one down for me within a week. I was a bit nervous about the whole care buying experience and didn't want to be taken advantage of. Garrett went above an beyond what I expected and feel great about recommending him to anyone. I will definitely go back to Jess Ford to get my next car.
After going to many other dealerships I felt like I was... - lyonsroar131
After going to many other dealerships I felt like I was kind of being pressured to buy a car. Not here. Everyone here was really nice and respectable. They were willing to work with me and be patient.They listened to my needs and laid out all my options for me. Patrick was more like a close friend vice a salesman. I will without a doubt return here to buy my next car.