Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!
Excellent Service Danny - Thanks! - Sandy
Thank you Harris Ford and Danny in service: Replacing our windshield: fast, efficient service within the quote given - plus a loaner car - CAN"T BEAT THAT! Thanks Danny!
They Lost a Sale - MR76
On Sunday August 27, 2017 me and my fiancé looked into purchasing a new pick up. He found one at Fugate Ford in enumclaw and spoke with the sales representative. He made it clear that he wanted all the financing and details ironed out and good to go before we decided to drive two hours to go there. We chose Fugate Ford because in the past we have had no issues and all was seamless. We drive there, on the word from the salesman (Rich I believe) that all was good to go. We get there and that's when it all went downhill. We discovered this 2017 "new" pick up was a dealer demo and had 4K miles on it! We decide it's fine and go ahead. Well we sat there for thirty minutes because we were waiting on the finance person. Come to find out the finance person we were waiting on was the same woman smoking and on her phone not 20 feet from the dealership front door. So my fiancé sits down with this lady and she reeks of cigarette smoke and has the nastiest attitude. Not only had they not done what we asked them to before we got there but suddenly the price of the truck is different. The interest rate quoted was 7.9% and with his credit score that was ridiculous. She gave some excuse that it's Ford Credit and she would have to talk to them the next day, Monday. Well he signs the contract for this truck and they give him temporary tags. We call and add the truck to our insurance. We were told before we left that they would get it straightened out Monday morning and have the truck delivered. Monday comes and no one calls in the morning. We call and are told that the finance person, Nicaela Hemenway, won't be in until 1 or 2. We call back and surprise she isn't available because she left. The other finance person for some reason couldn't or wouldn't help us. Still no call from sales guy. Here it is Tuesday the 29th, two days later and we waited on a call in the morning and got nothing. Come to find out the salesman who promised to have it worked out and delivered Monday morning didn't even work on Monday! Then we try to call Nicaela again and again told she isn't there and the other finance lady couldn't help us. Blamed it on Ford Credit for dragging their feet. Well I made my fiancé ask for the general manager. Kevin got on the phone with Darren and gave every excuse under the sun, I realize stuff happens, after all I left radiation on Sunday to drive two hours to under the false pretenses this dealership gave us. But I assure you I would take care of my promises and my job should these situations arise. Well after listening to him give excuses he assured Darren he would call back in 15-20 minutes. It's now 2 pm and that call was at 10 am. So we decided to call Mullinax Ford in Olympia and spoke to them and in thirty minutes over the phone they had the truck financed through Ford Credit at 0 down and at 3.59%! I don't understand how Fugate finance person didn't come to the same. Needless to say this is an experience I will not forget and the way this dealership is ran I will never purchase from them and make sure others hear our experience. I would suggest some major staff overhaul. Mullinax Ford in Olympia will now be our destination for future car purchases, which will be two more pickups and service truck for our company. It's too bad Fugate Ford doesn't demonstrate their own motto that their commercials say..."Fugate Ford cares about customers." Clearly on this day they didn't and will lose out on guaranteed sales in the future.
lied to - Steve
I purchased A new F-150 ,50+ K. all I asked for was for them to add the ford brake controller and I would pay there asking price, I was informed that this could not be done on the new 2017 model and I would have to go with an aftermarket unit. So I purchased it anyway, several days later I looked into an aftermarket controller and discovered that the ford controller could be added I called the same dealer anonymsly and surprise it could be installed and the part was in stock , I then asked if thay would do the right thing and put it in for me , the manager refused ,seyed the diel was done this was the same manager his name was Zaine that had the salesman lie for him. This was a very low thing to lie about as the option was under $300 to install ,I ask that if he is willing to lie about this what is he going lie about when you take your car in for servicaine
Terrible Service Department - jonathan
I bought a used 2006 F250 truck with 6.0L diesel engine at a used car place in Lynwood and the first thing I wanted to do was to take it to a service place that was familiar with the model to do a complete service as well as run a complete diagnostic routine on it. As far as I was able to tell, the truck had absolutely no mechanical issues, but I wanted to set a baseline since I didn't know anything about the mechanical history of the truck. I called Gillis and spoke to the service administrator(?), Aaron, and explained what I wanted. He said, no problem, they had a mechanic familiar with my truck model that could do a complete service and status check.
I dropped the truck off in the morning and called back later that afternoon and Aaron told me that the mechanic had found some $10,000 worth of needed repairs! Leaking fore and aft crankshaft seals, leaking valve cover gasket, leaking water pump, bad ball joints, bad steering rod, bad suspension rod(?), bad fan clutch and bad brake calipers. I was doubtful that it needed all this since I had observed no leaks, the truck drove fine, braked fine, steered fine and had made no unusual sounds. On the other hand, I needed to tow a heavy excavator the following week so I certainly didn't want any problems with the brakes, steering and suspension, or problems with overheating, so I told him to take care of the suspension, steering, brakes, fan clutch and water pump, but do nothing about the oil leaks. I live thirty miles away so it wasn't practical to come see the failed/worn parts before they were removed. Instead, I told Aaron to save all the parts that were taken off so that I could look at them to confirm that they were in fact worn out. Let me emphasize, the truck was driving absolutely fine when I took it in- the only way in this situation that a customer could know that any work was actually needed, was to actually see the worn out parts after they were removed.
Three days later, at 4:30 PM, Aaron called me to say that the mechanic would be finished by 5:00 if I wanted to come over and pick up the truck. I came immediately and the first thing I wanted to see was the removed parts. But guess what? They had thrown them all away. Somehow, just before I arrived, someone had taken all my used parts to the dump. How does this happen by accident? The only thing they had to show me was 4 used brake calipers, only one of which actually looked like it had a worn out shoe. I don't know how most auto repair services operate, but it would seem to be a good standard operating procedure to ALWAYS save the removed parts to show (or even return to) the customer if he/she requested them. And in my case, since there were no known issues with the vehicle before it was dropped off, it was imperative, as the only proof that repairs were even needed, for them to save them. AND, I HAD SPECIFICALLY REQUESTED THAT ALL THE REMOVED PARTS BE SAVED!
The total cost of their work (I won't call them repairs, because, who knows?), was $5305 before taxes. I was furious, but what could I do? I thought of refusing to pay, but then what? Imperil my credit rating? Gillis is the party at wrong here. So, a very negative review. Either their service department is run by idiots or they are a ripoff.
I would highly recommend this dealership to anyone... - jdubwelch
I would highly recommend this dealership to anyone looking for a new or used car. I worked with Garrett Jess who was professional and friendly. He helped my family and I get the car that we wanted. They didn't have one on their lot, but he tracked one down for me within a week. I was a bit nervous about the whole care buying experience and didn't want to be taken advantage of. Garrett went above an beyond what I expected and feel great about recommending him to anyone. I will definitely go back to Jess Ford to get my next car.
After going to many other dealerships I felt like I was... - lyonsroar131
After going to many other dealerships I felt like I was kind of being pressured to buy a car. Not here. Everyone here was really nice and respectable. They were willing to work with me and be patient.They listened to my needs and laid out all my options for me. Patrick was more like a close friend vice a salesman. I will without a doubt return here to buy my next car.