Great service and kind staff! - tyhuseman13
This was my first experience with this dealership and I have found my lifelong Ford dealer & service team! I took my Ford Explorer in to be serviced and everyone here from sales, parts & service were outstanding! I didn't see one person in the store, customer or staff, that wasn't happy and kind. Nate from the service team checked me in, offered me a shuttle ride to work, told me about the service being performed as well as the time line for getting my vehicle back and sent me on my way. Upon getting my vehicle back I was given a top to bottom explanation of my vehicles health and once again how the "surgery" on my car went. They washed my Explorer, treated it well and treated me even better. Unlike most dealerships who love you when they're ringing your wallet dry, these guys treated me like a VIP and all my work was under warranty! I would absolutely recommend Skagit Ford for all things Ford!
Very easy to work with - MW2424
Fugate Ford has always been laid back and easy to work with, I always leave happy. I would recommend them to anyone looking for a new Ford or used vehicle, they will find what you're looking for.
Great experience - Bruce Lee Austin
David Wright was an incredible resource for helping us decide the best car for our family's needs! He spent the whole day with my wife taking her to their various high-end lots and they both saw the perfect vehicle as they were leaving one of the lots. It was way in the back, out of the way and he could have just ignored it but he took the time to go inspect it. Once I got off work I joined them, and instantly fell in love with the car (a rare feat, as I'm a luxury-sport car driver and family vehicles don't really do it for me, and I will not be driving this car often). Even going into the day set on not buying anything and just exploring options, we quickly found ourselves amazed at the price and options of the car and a pretty comprehensive look at what was available within a 75 mile radius showed this was an incredible deal. Larry White was very upfront about costs, didn't make us haggle to get a "deal", worked hard to find the best rates for us (I work at a credit union and they were able to find even better pricing than my employee rates!) and included some very valuable features such as Perma Plate (a high end paint and interior protective coating applied to the vehicle that is guaranteed to make the car look showroom fresh for 5 years). They also gave us a very generous trade-in offer, very close to to private party sale and I didn't have to deal with selling a 15 year old car! Will definitely buy my next vehicle here and I would recommend anyone visit here to see how professionalism and excellence in the car buying process leaves you feeling like you made a wise choice, even if you spent more than you had initially thought you would (my mistake, not them upselling me)! Glad to welcome our beautiful Tuxedo Black Ford Flex SEL to the family!
lied to - Steve
I purchased A new F-150 ,50+ K. all I asked for was for them to add the ford brake controller and I would pay there asking price, I was informed that this could not be done on the new 2017 model and I would have to go with an aftermarket unit. So I purchased it anyway, several days later I looked into an aftermarket controller and discovered that the ford controller could be added I called the same dealer anonymsly and surprise it could be installed and the part was in stock , I then asked if thay would do the right thing and put it in for me , the manager refused ,seyed the diel was done this was the same manager his name was Zaine that had the salesman lie for him. This was a very low thing to lie about as the option was under $300 to install ,I ask that if he is willing to lie about this what is he going lie about when you take your car in for servicaine
what a ripoff - bionicbert
Where do I start. Owning a 73' Dodge Challenger and 78' Ford F-250 and living in Shelton, WA since 2002 I have bought many OEM parts from Gillis through the years. I took my 02' Ford Taurus to Gillis for the 100,000 mile tune up. They broke the windshield wiper fluid hose, but being a hotrod mechanic I know how things happen and didn't say anything. At 134,532 miles on the Taurus it needed a heater core. I took the Taurus in to Gillis and took 2 days off of work for the repair to be done. Approximately 7 mos. later when doing a oil change in my shop I noticed fluid dripping from the drain grommet on the firewall, and the antifreeze reservoir was empty. I took the Taurus back to Gillis and told them the new heater core was leaking. I made them supply a rental car, since they have no loaner cars, saying I was not going to take anymore time off work. Upon picking the Taurus up, they charged me for the loaner car and billed me $874.34. They said it was the evaporator core leak seal...? The evaporator core has nothing to do with the missing antifreeze, it deals with the Freon in the AC. I called Bowen Scarff Ford and talked to the Service Manager. He said he had been a mechanic for 30 yrs and had never had to replace a evaporator core leak seal and had to look it up to find out what it was. Asking around Shelton, WA I found everybody went to Olympia, Renton, etc. to purchase their new trucks and cars because of Warranty problems at Gillis Auto Center. I now know why.
I would highly recommend this dealership to anyone... - jdubwelch
I would highly recommend this dealership to anyone looking for a new or used car. I worked with Garrett Jess who was professional and friendly. He helped my family and I get the car that we wanted. They didn't have one on their lot, but he tracked one down for me within a week. I was a bit nervous about the whole care buying experience and didn't want to be taken advantage of. Garrett went above an beyond what I expected and feel great about recommending him to anyone. I will definitely go back to Jess Ford to get my next car.
After going to many other dealerships I felt like I was... - lyonsroar131
After going to many other dealerships I felt like I was kind of being pressured to buy a car. Not here. Everyone here was really nice and respectable. They were willing to work with me and be patient.They listened to my needs and laid out all my options for me. Patrick was more like a close friend vice a salesman. I will without a doubt return here to buy my next car.