30 years! - AcuraRLX
i have driven Acuras exclusively from Mungenast since 1987. Terry Kuelker has been and will continue to be my sales & leasing consultant. Thirty years is a thunderous endorsement for Acura, for Mungenast and for Terry Kueler!
Dishonest business. Switch and bait - Dissatisfied customer
Dishonest business! Switch and bait! I set up a test drive request on Thursday on the dealer's website regarding a specific preowned vehicle. I got a call from Virgil a "product specialist" on Friday who left me a voicemail to call back since I was at work and also sent me an email with the specific listing of that vehicle with more information. I called the dealer Friday afternoon and talked with someone to set up and confirm the test drive for Saturday morning. I got 2 calls on Saturday morning to ask if I was coming in and one of them was from Virgil, the same rep that had contacted me on Friday. They confirmed that they would pull up the car and have the keys ready. When I got to the dealer, they say they had sold that vehicle last night after close of business but would be happy to show me other vehicles. When I talked with the manager, he had no explanation for why they still called me twice this morning and did not inform me that the car was sold even though they clearly knew it already sold. Dishonest practice to lure a customer in with a "deal" and then try to up-sell them on more expensive cars. Waste of my time, since I was looking for a specific vehicle. Even after leaving the dealer and driving home 30 minutes later, the vehicle was still listed on their website. Very dissatisfied with my experience. I will not do business with this dishonest dealer and will not recommend them to anyone. I reported them on BBB as well. I would give 0 stars if I could.