Kevin Brown Is An Asset To The Mungenast Family - Kiet9211
Even though I wasn't able to get the vehicle from Kevin Brown, I made a return visit with my family and within two days, Kevin Brown was able to sold my aunt and uncle on their first pre-owned vehicle after only buying new Lexus cars. There was never anything but pleasantry . Very impressed with the whole dealership and overall experince. Very professional, very courteous, and very knowledgeable, those are the things I would say about Kevin Brown. My family is happy with their new pre-owned SUV and I will be buying my next Lexus from Kevin and servicing my current Lexus at St Louis Lexus.
Routine service - MRX350
Brought our 2015 RX 350 in for routine maintenance, Joe Edwards, service rep, met me in the waiting area with all paperwork ready to go. Told me a time of 1 to 1-1/2 ours. About 1/2 hour later returned with news of a problem found. He fully explained the problem, told what it would take to fix it and how long it would take. He then arranged for a loaner and was on my way.
Joe was professional but also very personable. When work took longer than expected he called to let me know.
Full disclosure this work was all under warranty.
When I picked I returned my car Fred greeted me. He got me settled and offered to get me coffee or something else to drink. What a nice gesture. Super customer service.