15000 Mile check - thedecodiva
Excellent service, comfortable waiting area. I stayed in the service area waiting for me vehicle and was very comfortable. The service was estimated to take 1- 1/2 hours and took less than an hours.
Routine service - MRX350
Brought our 2015 RX 350 in for routine maintenance, Joe Edwards, service rep, met me in the waiting area with all paperwork ready to go. Told me a time of 1 to 1-1/2 ours. About 1/2 hour later returned with news of a problem found. He fully explained the problem, told what it would take to fix it and how long it would take. He then arranged for a loaner and was on my way.
Joe was professional but also very personable. When work took longer than expected he called to let me know.
Full disclosure this work was all under warranty.
When I picked I returned my car Fred greeted me. He got me settled and offered to get me coffee or something else to drink. What a nice gesture. Super customer service.