An unforgetable Experience - Polistin
We were lucky to have the privilege to work with Andy Moshrefi. He was courteous and professional on the phone which led us to make an appointment to come and see the vehicle. His positive attitude and his wealth of knowledge help us make an informed decision in the choices we had to make. From the receptionist to the Finance office every one treated us with respect and kindness. I would definitely recommend all my friends to go to Rosenthal as long they have employees like Andy. I thought my Rosenthal experience stopped there but then we met Colin Unterkofler who took the time to educate us on all the bells and whistles in our New Range Rover Sport. Overall our process was pleasant, professional, honest, and we would do it all over again.
Excellent service during our first visit - Mitchg123
Had a few accessories put on our new LR4, and Chad took EXCELLENT care of us. When I found out the service would take 2 days, he was quite accommodating in securing a last-minute loaner. The car came back on time and super clean. Looking forward to years of service here.
Great experience all round - SUVbuyer
Very positive experience with this dealership. Went in to test drive the new (and very much in-demand) F-pace. It ended up being a bit more car than I wanted at this point. Worked with Will. Nice, kind, low-key and patient. Next time I went in it was to test drive an Audi Q5 they had on the lot as a trade-in. I'd done my research on the car. This time worked with Sam, another extremely knowledgable and helpful guy. Both salesmen were low key, low pressure, and patient - just what you look for in the experience of buying a car. I did my comparison research and test drives of other vehicles, and decided to purchase the Audi Q5. Went in for a repeat visit, negotiated a price that was fair to both parties, completed the paperwork and drove away same day in a freshly washed, already detailed car. Again, no hard sell for extras, and very helpful people throughout the process and in the finance office as we paid. Now a word about the GM, Chris Smith, who had said a friendly hello to me on my first visit in there. As I drove home in the vehicle, I noticed a small chip in the windshield that I hadn't seen before. Turned around and drove back, and was personally assured by Chris Smith that all I had to do was call him, and he'd have it fixed. This is service with a smile, all the way round. Can't recommend them highly enough. Buying a car is time consuming and can be stressful at the wrong dealerships. This is one of the right dealerships, both for Jaguar and Land Rovers, and for the other top drawer cars they often have on their lot as trade-ins. Nice people, low key, low stress experience, fair prices and good treatment. I'd recommend them to everyone, and indeed, just shared my experience with my neighbor who's headed there next week.
Love my car! Love this dealer! - Ron
After 20+ years of driving a BMW I thought I would spend a little less and get better gas mileage. From the moment I came to this dealer, Stephen, the sales person was great. Not only did I want to find a car I liked but a good dealership as this will be a place I will go for regular service. Everytime I come in for service - I feel like I'm in a car commercial ... The place is clean as a whistle and the staff is friendly and helpful. Jaimie in service can get my car looked and fixed faster that my BMW dealer would take just to check me in and get me an estimate. The first time I came in was just a few months after I got the car and was devastated that some was tapped the back bumper.. Jamie looked at it said we could buff it out...in minutes it was good as new and no charge. Every time I come in for something - no matter how small - I'm treated like a valued customer. When I come in for service Stephen in sales always chats me up and asks me detailed questions about my work. He remembers where I work and is truly interested I me as a person - I have even told him - I keep cars a long time so don't expect another sales in a while - lol. It would be easy for him to move to the next sales.
I'm sold on this brand ... And this dealer ! Great job all the way around!
First Jaguar purchase - Alison Ordu
My first time purchase of a Jaguar was a very professional and informative experience. From the interaction with Valentin; Arthur and Dewayu and the subsequent in car tutorial/assistance with Cheryl who was so patient, the whole adventure was seamless. Thank you all for contributing to making my ownership of the F Pace, so positive.