Excellent Service - edprobuilt
My wife has leased multiple cars from Lexus and every time the service is excellent. We most recently leased the 2017 ES350 through Ajay and could not be more satisfied.
Awesome service people - jortega361
I have been customer of Pohanka lexus for five years . I always feel confident in my service ,usually in and out less than 2 hours . The service staff is top notch , answers all my questions and concerns promptly .
Attention to detail - Lexus lover for life
From the very first phone call that I received from my salesperson, Carlo Genao, I knew I was in great hands. The attention and support that I received throughout the entire process was comfortable and stress free. I felt valued as a person not just as a potential sale. The whole experience was fun and it didn't stop with the sale. After , the weekend and first thing Monday morning I received a phone call to see how I was enjoying my car. Other people at the dealership congratulated me on my new car before I left as well. I drove quite a ways to find the perfect car for me and it was so worth the drive. I would definitely go back again and refer my friends to this dealership! So happy!
Efficient and effective, - Pops1941
Arrived on time...SA Ozzie was at my vehicle within 2 minutes. Confirmed my appointment. Wrote trouble ticket noting mechanics tool left under front passenger seat during repair of audio amplifier several weeks earlier...causing seat to jam mid-point during rearward adjustment. Repair completed within 60 minutes. Ozzie commented that mechanic was pleased that I returned the "rather costly" tool. "Happy to oblige" said I; No charge for repair...seat now retracts per spec
Pohanka Lexus Chantilly
Lexus Service Consultant
Lexus Of Silver Spring
Lindsay Lexus of Alexandria
Sales & Leasing Consultant
Lexus certified professional service consultant