Barry London Brings It! - london
Barry really took care of us. Once we reached a deal (it took a few days and some shopping around), Barry ensured that everything was in order when we came to pick up our car. He was very professional and courteous at all times. We absolutely got our best deal here at MB - Hagerstown. He even did a few extra things for us even after the deal was done!
Excellent - Kennedy E350
I was very pleased with the service I received. My service representive is simply outstanding. The customer service provided by Mr. McNeely was absolutely wonderful. I notice the excellent customer service he displayed to his client before me. When he waited on me he provided the same service making me feel that I was truly important to company.
Purchase of E-550 Convertable - MC
Truly A Superior Experience - I have purchased many different vehicles at many different dealerships over the years - my experience at MB of Fredericksburg was the smoothest, easiest car buying experience with which I have been involved.
Teddy Parker the salesman was knowledgeable and friendly and made the entire experience smooth and easy. He knew and clearly articulated the differences between models, and the differences between class brands - BMW - Jaguar - Lexus. His no-pressure - here are the facts - how can I help approach -- was truly different than most and most appreciated.
Robert McDonald the GM engaged in the process when required and quickly demonstrated that he was a true professional who was willing to do those things necessary to meet my requests and "make it work." His personal follow-up with me and attention to detail were - noteworthy.
The best car buying experience I have had in 65 years - would highly recommend this dealership to anyone interested in purchasing a Mercedes!
Top of the Line! - mikeandrews18
I bought a vehicle from Euro and I couldn't of got better service from the test drive to the pick up of the car and even the next day when he called and asked me how the car was. Everyone at Euro was very helpful and attentive to my needs.
A great experience - 12benz
Good customer service . Kept me up to date very step of the way. Listened and followed through. I had a detail and a check up. When I saw a spot in the detail, they took care of it with no hesitation.
My first Mercedes-Benz - Thanks Tony Zelaya - japod10714
My new 2017 Mercedes-Benz, GLE 350 4Matic SUV – Silver Springs, MD
Last year I retired from the military after 25 years of service and finally settled down in beautiful Rockville, Maryland. As my wife and I scouted out the near-by areas we stopped at the Mercedes Benz Dealership in Silver Springs, MD. We were browsing when we met Tony Zelaya . I dislike buying a car from dealerships, but Tony’s demeanor and approach quickly dispelled my anxiety and we were talking about his favorite topic - cars. I explained our purchase timeline and price point. Despite our late un-announced arrival, Tony sat with my wife and me and answered every question without pressure. As Tony went to grab a cup of coffee for my wife we saw pictures of his family arranged around his desk. I found this to be inviting and it left an impression I would recall one year later.
After a year of careful savings and planning we went back to the Mercedes-Benz dealership of Silver Springs, unannounced of course. We immediately found Tony and explained how we were ready to buy our first Mercedes-Benz. Once again, at no time did I feel pressure to make a decision on our purchase. I was up front and explained exactly what I wanted in a car. Let’s just say I got everything I wanted and a whole lot more. The best part is that Tony helped me to stay on budget he also explained each step of the purchasing process and what would happen next. I honestly felt like Tony was my Agent and working hard to represent my needs. When I met the sales manager I thought all the progress I had made was about to be flushed down the toilet but I was wrong. When I went to the finance manager, once again I thought all the progress I had made was going to end, and once again I was wrong. The entire process went exactly as Tony described. I am proud to say that I am now the happy owner of the 2017 GLE350 4MATIC SUV | Mercedes-Benz.
From my family to yours – go see Tony Zelaya.
Great Service - ML350 owner
Went in looking for an SUV, inside of 10 minutes found the exact one I was looking for. This is my second car from this dealership, both great experiences. AC is a super sales person who takes care of the individuals he is working with. You'll do well to ask for him.
Recommendation for Dwayne Smith - The Samuels
We visited the dealership twice, once for obtaining information and second to purchase a vehicle. Mr. Dwayne Smith was very professional in dealing with us and attentive to our needs. There was no high pressure tactics and our experience was very positive. He explained the sales process clearly and informed us of what to expect. We purchased a vehicle and was very satisfied with the overall experience of buying a new vehicle.
The worst car ever - Vic1
I bout a c450 amg brand new so many transmission problems you would never believe. Never recommend this place this place is worst ever ever
Sales and leasing consultant
Mercedes-Benz of Hagerstown
Sales and Leasing Consultant