First class experience - Joel T Headley
Rob and his supporting staff were knowledgeable, helpful and great! The S class is an unbelievable ride and the car has every feature I could imagine.
Overall service - char0608
They made my car buying experience enjoyable and answered all my questions. Staff was very helpful and worked with me with on my terms and availability.
Most pleasant car buying experience - noell rebelez
My wife and I change cars quite frequently, so we have had our fair share of nightmare experiences. We have mostly owned Audi, but decided to take a look at the Mercedes, as they have gone through a redesign as of late. Enter Eric Scott. As we explained to eric, we were new to the models, services, and brand as a whole. He took the time to thoroughly explain the differences between the models, and guided us to the vehicle that would best fit my families needs. I never felt rushed, pressured, or over whelmed. Eric really believes in customer service, and will go that extra mile to ensure your total satisfaction. If you are in the market for a Mercedes benz, do yourself a favor, and ask for eric scott.
Best Place to Buy a Mercedes - dav1djed
I discovered Alexandria Mercedes this fall and have purchased 2 new Benz from them. Danny Squires my sales person has been outstanding but I've had great experience with every arm of the organization. They have been honest and fair which is extremely rare in the Auto industry. These are my 7th and 8th Mercedes and I have not enjoyed the experience with most but this has been completely different. Service has been exceptional the two times I've used them as well.
One of the nicest experience I've ever had buying a car. - lgr101
The dealership is first class. They are friendly and pleasant. Dealing with two salesmen, Rich and Teddy and the manager, Mike, made for a nice purchase. They were professional, helpful and knowledgeable. I got the car I wanted and for an even better price that I expected.
Excellent Service - SharonLee
Service was professional and efficient. Time wasn't wasted trying to interest us in other vehicles from the one we chose. Was able to test drive another vehicle before making my selection.
Customer Experience - Princess Kels
I highly recommend this delaership. They provided excellent customer service, patience, and were very personable. Eric took care of me while Narsh madesure I got the best loan. Abdul the manager is also great. Thanks so much Eric for going above and beyond.
John O'Brien gave me the best service - ViennaGL450
I had the pleasure of working with John O'Brien. I was looking for a GL 450 for my fiancé, & placed an inquiry online. Within 1/2 an hour he e-mailed & called me. He was patient & attentive without being pushy.
Great Purchase Experience - freepirate
I have always dreaded the experience of purchasing a car and in this instance entered the dealership expecting the worst. I was greeted by Eric Carlson who immediately put me at ease. His style was accommodating and thorough. He listened when I talked, he heard what I said and he worked hard to get me what I wanted. The process was smooth, efficient and warm. I felt like I was being given a gift instead of chiseling a deal out of stone. Kudos to the team at Mercedes of Chantilly and super kudos to Eric who should be training others in how it is done.
Sales and Leasing Consultant
Mercedes Benz of Hagerstown