Excellent people, excellent experience - Rubi
This was the fourth Mercedes in the past 10 years I purchased from Barry London at Mercedes of Hagerstown. Barry and the Hagerstown team have perfected the experience of purchasing a vehicle. From the minute you begin the search for that new vehicle, they are by your side. For me, picking and choosing all the options can be overwhelming. Barry was so tuned in, remembering the details of conversations we shared he easily helped guide me to the perfect vehicle. As always, Barry made this a very enjoyable process. Thank you Barry!
Top Reviewed Specialists At This Dealership
Sales and leasing consultant
Sales and Leasing Consultant
Professional services enjoyed - Wang&Xu
Brought cls550 4matic to this place twice, both time the car was taken good care of. The gentleman David G offered very impressive help and professional services with great patience for explaining and getting the tasks done faster than we were expecting.
Great responsiveness and attitude . - Sameh
Dealt with the same service adviser for the past 13 years, and he's been knowledgeable, reasonable, prompt and accommodating. The quality of the service work is generally good, and at times has been excellent. There were a couple of times when I had to take the car in for repeated issues, for which once or twice the shop would re-do at no cost. At other times I felt the repeat issues might have been due to insufficient diagnostics in prior visits.
Great experience - Happy customer
From start to finish I was treated fairly and honestly. Zero pressure from my salesman Dalton or Dave my finance manager. Price was more than fair and the car was exactly as described. I would recommend this dealership, and especially Dalton to anyone.
Great buying experience with Celestin Lovence - red99
Celestin Lovence is an awesome salesperson. I highly recommend his services. He even delivered my car to my residence in VA. Thanks Lovence!! Great to do business with you.
ASTUTE & OUTSTANDING in all realms! - CCShelton
I recently moved to the area, so I experienced my first visit to Euro Motorcars Bethesda on yesterday (after years of multiple purchases at a different location); and it was the ABSOLUTE BEST, PROFESSIONAL experience that I've encountered in sales of any sort!
When I registered online to receive more information on a pre-owned vehicle, Salesman Rabi Abdul-Malek called me within minutes to service me. He picked me (and my daughters) up from our home and took us to the dealership during rush-hour (TOTAL CONVENIENCE). Literally minutes later, I test-drove the vehicle of my interest (and heart's desire), and within an hour after submitting my application to Business Manager Iso Ebong, I was ASTONISHED and sat in AWE that I was signing a contract with Mercedes-Benz Financial, which included a practical 3-year warranty as well. Their ASTUTE and EXCEPTIONAL CUSTOMER SERVICE was/is AMAZING due to their personal AUTHENTICITY!!
Shortly after our home arrival, as my daughters completed their homework, I shockingly realized that it was STILL daytime...WOW!
If you haven't before, please visit Euro Motorcars Bethesda and you will probably be OVERWHELMED by their PROFESSIONALISM and OUTSTANDING PERSONALITIES, as well. They're the BEST!
Conveniently Located - Al of Maryland
The dealership is in the perfect spot for many residents in the northern Montgomery county or southern Frederick areas. The area is not so busy and easily accessible from I270. Their sales people are nice and attentive to my needs especially Willys, the sales person I dealt with. He is very helpful. Only reason I did not give a 5-star is due to the limited choices on the model I was looking for.
Mercedes of Tyson's Corner ROCKS!!!! - Kyonna06
Dwayne Smith helped us find the perfect car! He made our experience so comfortable and we walked away with a Win win deal. He made sure we left Happy!
The financing process was great with Justin and he also made sure we received the best deal possible with extras that would help us in the long run!
Definitely will be back in three years to get our next new car!
Worst Treatment to Potential Customers Ever - Eddiemx
This month I was in the market for buying a new car and was evaluating all options out there. I am not a car expert but I knew I was interested in upgrading to a luxury car. Among other options I wanted to visit Mercedes-Benz to have a look at what they had to offer; big mistake.
I picked Mercedes-Benz Chantilly because it was closer to where I live; again, big mistake. The treatment I received was really disappointing to the point where I felt discriminated.
I was there to learn more about the available models and be able to test drive one of my interest, however the sales representative did not put any effort on showing any car, nor explaining their features.
The sales representative first reaction was: "Welcome, before I show you around let us see if you're eligible to acquire or lease any of these cars. By the way, how old are you, you look too young". "I could show you the cars and take you around but why would I excite you beforehand, I prefer to be straight because it's my job, I have had to break hearts sometimes so let's see if you're eligible first."
As you can tell from this phrase she immediately suggested I couldn't afford to buy or lease any of the cars in the showroom which first is not true, and second that is not how you treat a potential customer.
It's really disappointing to be mistreated in a branch from a renown brand. I was at BMW the weekend before and had a great experience, I though Mercedes would treat me the same way, clearly they did not.
I emailed the branch manager because I considered very important for me to alert him about the poor customer service the show room has for him, as leader, to take action. It's been two weeks and I haven't received any answer, thus I think it's my responsibility to alert potential customers out there that they could be potentially discriminated in the same way either by age or race when visiting that branch given nobody at that branch was able to apologize for the uncomfortable situation they made me face. I don't want others to feel the way they made me feel.
Mercedes-Benz of Hagerstown