Great experience buying GLE 450 - Mikael
My wife and I could not have been more pleased with the service and attention we received at the Hagerstown MB as we purchased our new GLE 450. Rob and his colleagues made the whole process very smooth and guided us clearly through every step with professionalism and good humor.
Top Reviewed Specialists At This Dealership
Sales and leasing consultant
Sales and Leasing Consultant
Transparent - Andrew D
I dropped the car off for B Service and a rattle and the glove box. While the wait was a bit excessive (nearly 3 hours), both issues were addressed and there were no surprises with the bill.
Satisfaction - Woodbridge
Salesman, Richard Slater kept on top of calling me and cooperated with me to come to a price to meet my satisfaction. I would recommend the dealership.
Top of the Line! - mikeandrews18
I bought a vehicle from Euro and I couldn't of got better service from the test drive to the pick up of the car and even the next day when he called and asked me how the car was. Everyone at Euro was very helpful and attentive to my needs.
Car service - JamilahWalker
I went in to have my car sevice for rhe first time. Jack Zimerman is my Service advisor and not U must say he knew his job. JIM provided me with exceptional service, great sense of humor along with making the environment comfortable for me as a valued paying customer. I THOUGHT Acura customer was great but I must say this Mercedes dealer met my needs and I'm satisfied.
First Maintenance Visit for 2016 C63 - Jack8580
High marks for this dealer! I've owned a lot of cars and always use dealers to service my vehicles. This was a stand-out experience that surpassed any of my other dealerships. Two reasons: Personal attention from the manager and respect for my time. The job was done well and promptly and I was treated like a VIP from start to finish. Thanks Adam!
BEST EXPERIENCE EVER!!! - rswannc
This was one of the smoothest car buying experiences that my husband and I have ever had. Our Sales Rep Ginny Marshall was extremely helpful, thorough with information about the car that we were interested in, and she exercised great patience with us in our decision making, as well as, every question we had pertaining to our car.
We would HIGHLY recommend buying your Mercedes from there because they do care about you and your care buying experience.
Thanks so much Ginny for making the purchase of our vehicle FLAWLESS....
Recommendation for Dwayne Smith - The Samuels
We visited the dealership twice, once for obtaining information and second to purchase a vehicle. Mr. Dwayne Smith was very professional in dealing with us and attentive to our needs. There was no high pressure tactics and our experience was very positive. He explained the sales process clearly and informed us of what to expect. We purchased a vehicle and was very satisfied with the overall experience of buying a new vehicle.
Terrible customer service!!! - Milan_625
Mercedes-Benz of Chantilly, Va
We bought a C63S AMG and it was Certified Pre Owned. We live out-of-state and had the car shipped to us and we also asked the sales rep Michael to tell us of any issues with the car from scratches to chips, etc. There were none as Michael said but When we got the car it was missing a red seat belt. All the others are RED while one was black. We were promised all season floor mats and did not receive those. When we tried contacting the the CPO manager we get no response. Matt only cares about moving cars off his lot and none about the customers. Also the car was never detailed before shipment of the car. So when i got the car I knew the outside will be dirty, but little did I know when i opened the door it was worse than the outside. After 2 months i have been trying to contact Mercedes of Chantilly and I don't have anything done. I can't even drive the car because the tax was payed by the dealership and the plate tag was sent there and I have not received it. My temp tag expired and now I am left with no car to drive. EDIT--- Michael helped me get a tag after 2 days and i have the tag, but the overall experience with Chantilly Mercedes was not great. YES the red missing seatbelt is not their fault it is an inconvinence for me to get it replaced.
Mercedes-Benz of Hagerstown