Great experience. - Paulodeo
The staff at the Hagerstown Mercedes Benz was all very friendly and helpful. The prices given to my trade ins were fair and the condition and warranty of the Mercedes we bought were great.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and leasing consultant
Best sales person I have ever encountered - Phillips
Knowledgeable about financing and cars. Honest and not pushy. Very professional at all time. Explains everything that needed to know and all to the point.
Service - serviceguy, joe23
Extremely satisfied with my service. The requested service was performed as expected and in a timely manner. During the wait, I was provide with constant updates.
Great experience - Happy customer
From start to finish I was treated fairly and honestly. Zero pressure from my salesman Dalton or Dave my finance manager. Price was more than fair and the car was exactly as described. I would recommend this dealership, and especially Dalton to anyone.
First Time Dealing with Eric Scott: - E. B. Stevens, ANP, NPP
I just bought my 2017 S550 from Eric at Euro Motorcars. I live in the State of New York and there were none in my area. I contacted my auto broker Chad Spencer of www.autoleaseconsultant.com in Florida and he worked out a deal with Eric in MD and introduced Eric and EuroMotorcars to me even though I was many hours away and many miles away. I couldn't have been more pleased with the seamless, professional, courteous way in which Eric and Chad handled this deal, including delivering this car right to my door in NY. I never had to step foot in the dealership which would have cost me time and money, of which I saved thousands. I look forward to enjoying my S550 (and it drives like a dream) and I look forward to buying my next car at EuroMotorcars with Eric and Chad even though I live in the State of New York.
E. B. Stevens, ANP, NPP
fixed brakes on my CLA 45 AMG - NewmanAMG
My brakes needed to be replaced the warranty had just expired. The kind folks there took care of me and it resulted in me referring my son to EuroMotors who just purchased his new 2017 AMG - Service does result in sales.
Ashlee Walton was amazing! - Taygraz
I came in on President's Day weekend with the intention of just test driving a few certified/used cars and ended up driving out with a brand new 2017 GLA. I originally planned to wait a few months to a year before making a purchase, however between the amazing service and phenomenal deal I got, I couldn't pass up the opportunity. Ashlee made the entire process quick and easy and was incredibly knowledgeable about all of the cars I test drove. There was absolutely no pressure from her to purchase a vehicle; in fact the first thing she asked was when I was thinking about buying and she commended my forethought to do numerous test drives before committing. Ashlee took the time to explain features of the Mercedes Me app--to include the light/horn button. Most men would have glossed over such a seemingly innocuous feature, however for women to have the option to potentially startle someone lurking a bit too close to the car (especially at night) this is GREAT. Overall it was a great experience and one that has turned me from a Volvo lover to a Mercedes lover!
I had a such a wonderful car buying experience with sales co - Rajeev
I had a such a wonderful car buying experience with sales consultant Mike Skarlatos. Zero sales pressure which is an oxymoron for car salesman !!! Very good back office and Sales Managers too !
Worst Treatment to Potential Customers Ever - Eddiemx
This month I was in the market for buying a new car and was evaluating all options out there. I am not a car expert but I knew I was interested in upgrading to a luxury car. Among other options I wanted to visit Mercedes-Benz to have a look at what they had to offer; big mistake.
I picked Mercedes-Benz Chantilly because it was closer to where I live; again, big mistake. The treatment I received was really disappointing to the point where I felt discriminated.
I was there to learn more about the available models and be able to test drive one of my interest, however the sales representative did not put any effort on showing any car, nor explaining their features.
The sales representative first reaction was: "Welcome, before I show you around let us see if you're eligible to acquire or lease any of these cars. By the way, how old are you, you look too young". "I could show you the cars and take you around but why would I excite you beforehand, I prefer to be straight because it's my job, I have had to break hearts sometimes so let's see if you're eligible first."
As you can tell from this phrase she immediately suggested I couldn't afford to buy or lease any of the cars in the showroom which first is not true, and second that is not how you treat a potential customer.
It's really disappointing to be mistreated in a branch from a renown brand. I was at BMW the weekend before and had a great experience, I though Mercedes would treat me the same way, clearly they did not.
I emailed the branch manager because I considered very important for me to alert him about the poor customer service the show room has for him, as leader, to take action. It's been two weeks and I haven't received any answer, thus I think it's my responsibility to alert potential customers out there that they could be potentially discriminated in the same way either by age or race when visiting that branch given nobody at that branch was able to apologize for the uncomfortable situation they made me face. I don't want others to feel the way they made me feel.
Mercedes-Benz of Hagerstown