8/21/2010 I feel i got the best deal for what i wanted and was looking for.Sutoyo made my buying experience more glad. He is very nice man. We made the agreement on price in a short time. It does not delay any time. My husband and i really love the Ford Escape. Thanks you Sutoyo.
xue bai Baton Rouge, LA
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8/10/2010 My friend recommended Russel&Smith dealership and salesman, Sutoyo Sugiharto, to me when I was looking for a ford vehicle. Indeed, the service and work of Sutoyo made my experience of car puchase more delightful. We made the agreement on price in a short time. Then, I came by and picked my vehicle without delay. Thanks to Sutoyo, I could made the right decision shortly.
meith College Station, TX
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8/2/2010 In my years in buying cars i have never met a car dealer that was mostly easy going and not at all pushy. I feel i got the best deal for what i wanted and was looking for. they were patient with me as i took almost thirty days to decide and be satisfied with deals i wanted. I will definately come back to this dealer.
adrian902 Santa Fe, TX
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7/24/2010 I had very specific needs/requests for a car that I hoped to get at a price I could afford.
Ms. Ford was a great representative - she listened to what I was looking for in a car, worked with me on the price and my trade in, and was there with a big smile to demonstrate the new car and to answer any questions I had.
Russell and Smith has been a good car shopping experience. Ms. Ford made it even better!
JD2010 Houston, TX
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6/26/2010 Working with Dave Ulrich was a real pleasure. He listened to me from the beginning and did his best to meet my needs. He really tried to understand what I wanted and why. He didn\'t push things I didn\'t want but made sure I was aware of what was available. I bought my new Fusion Hybrid using the X plan so price wasn\'t a real issue.
I had a small problem after I took delivery (completely my fault) but Dave drove across town to help me and I was on my way in five minutes. I didn\'t expect that.
Dave took his time to answer my questions. Unlike many dealers he let me take a real test drive to make sure I would be happy with the car.
The paperwork went quickly and smoothly (I didn\'t finance) and there was no pressure to buy all of the extras that I have experienced at other dealers.
I was going to visit another dealer until I read the reviews here about Russell-Smith Ford. The ratio of positive to negative was better than the other dealers I was considering so I decided to visit Russell-Smith first. I am so glad I did.
Overall, this was one of the best buying experiences I have had. I would definitely recommend that you see Dave Ulrich if you are in the market for a Ford.
ajinhouston Sugar Land, TX
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5/15/2010 In 40 years of experience with car dealerships, my recent purchase of a 2010 Ford Focus at Russell-Smith was the most comfortable and least painless ever. Hunter Kelly and David Aguirre went out of their way to make sure I, as a single older lady, had all of the facts necessary to make my decision. They walked me through the purchase process, delivery, and rapid correction of a major misunderstanding (mine). Hunter and David answered my numerous questions with patience and complete knowledge, particularly when I wan\'t sure of the correct questions to ask about the latest technology--i.e., Sync and Sirius. I would recommend Russell & Smith Ford to any car buyers in the Gulf Coast area, and I absolutely love my new Ford Focus!
FreedomRider Houston, TX
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5/3/2010 I have bought over a dozen cars in the last 30 years and this buying experienced excelled on all the various things you go thru. I really do not believe it would be possible to improve as this was a strong 5.0 rating. Thanks for making this an enjoyable experience. I would recommend this dealership to my friends also.
GeneP Houston, TX
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4/30/2010 We had done our research and needed to test drive the Fusion Hybrid and other cars to make a final decision. Morgan was not pushy and understood that we had other vehicles to drive for comparison. As we were leaving, he gave us his card and told us to call with any questions and feel free to come back for another test drive. He was "confident we\'d be back." After driving others that day, we called back with a couple of questions. We made an offer and told him we could be there first thing in the morning. The price was great, the car is great, the service was great.
artichoke03 Houston, TX
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4/8/2010 My wife and I had only been thinking of buying a new Ford car. I looked on the internet this morning and Mr Duca called me within a matter of minutes. We drove to the dealership and were greeted by a very friendly, knowledgeable young man. He worked with us for several hours, demonstrating the new to us "Ford Edge", working with us to answer any financial questions, questions about the vehicle itself, and the 21st Century electronics this car contains.
When all of the paper work was completed, Carlos went over the radio, blue tooth, etc, etc. All of a sudden I realized I was an old man and could only absorb so much in this long day. We do have enough information so we can "Play" with these great toys over the weekend, and we have made an appointment for 11AM, Monday to have Carlos review theses systems with us, and to answer any other questions we may have.
Over the last 55+ years of driving, I have purchased many new automobiles. Todays experience rates very highly. I am satisfied we chose the right dealership, and am convinced the staff is well trained and dedicated.
safarivp Houston, TX
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4/6/2010 Richard helped with our financing paperwork. He was so cordial, patient and helpful. When faced with what we thought could be a problem, Richard took charge and helped us through, sacrificing his time and possible other contracts. I highly recommend visiting this dealership, and if possible requesting Richard\'s help with the paperwork. He was wonderful!!
Kenny was our salesman, I believe from the internet group. He was so helpful! He knew so much about the products and went so far out of his way to help find the right financing options for us. He spent a good portion of his time reviewing the Sirius satellite and media components of our new truck. I truly felt like he was the most honest and respectable salesmen I have come across in the auto industry. I highly recommend him as a trustworthy and knowledgeable salesman.
