9/1/2010 I went to this dealership as a recommendation from friends. I was treated great from the minute I walked in and everyone was very polite. Tri was fantastic and so convenient. Tri took time to work with me and to help me find the car that was great for me. After I found a car the finance department was very helpful in helping find me a price I could pay monthly. This was the first time I have ever bought a brand new car from a dealer and this was one of the best dealers I went to and I was not pushed to buy I was helped in getting the car I wanted.
snorlax53 Millbury, MA
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9/1/2010 the sales person and dealer went above and beyond there was a problem with the registration and they stayed late so the car caould be delivered that day. I paid a deposit on Sat and picked it up monday evening The care was ready to go when I came monday evening
depizzimenti Worcester, MA
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8/26/2010 The saleperson was great. No matter how many questins I had or how many times I called for quotes on my trade-in or the car itself his answers were always up front and response time was within the business day. NO pressure on the sale and no hassle when taking our time to look at the inventory. We were interested in the 2010 even though the new cars were out. I never felt pressured in talk or body language to get a 2011. Our saleperson was friendly, helpful after the sale with how the car runs and great with follow up. The experience for me was just the way I like it-just the facts and finding the right price for me. Also, when I returned to buy winter floor maps for the car another salesperson offered to carry them out to the car for me and I bet if I asked he would have helped me put them in as well, but I didn\'t need the help.
pokoly Worcester, MA
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8/25/2010 Surprisingly great experience with these folks. They had the car we wanted in the color we were looking for and features we needed. They matched the CostCo price we were offered by another dealer who did not have the car we wanted.
Financing was easy and there was no high pressure sales pitch on the aftermarket add-ons like some dealers (all?) try to force on you at the close. Great dealership and sales person.
glondres Chelmsford, MA
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8/19/2010 Elvis was wonderful to work with. I had been to the dealer 4 times (3 within a month) for the same thing. low cat. I was done with buying subaru\'s until Elvis handled the situation. he was nice and did everything he said he was going to and was pleasant and very professional.
dgordon44 Worcester, MA
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8/19/2010 Patrick worked with me and made my experience as painless as possible. I live in CT and when they registered my car they arranged for me to meet them in CT close to my home so that I did not have to make the hour trip to Shrewsbury again - that\'s great customer service. I found them to be honest and forthcoming about all things regarding the purchase of my new/used car, and I could not be happier with the car itself. I would recommend them to anyone in the area - they are great to deal with - no funny dealer double talk!
axilla2001 West Hartford, CT
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8/17/2010 I found this dealership through a service which is offered on the Consumer Reports web site. Through this service, I did not have to bargain and purchased the car for a set price. I did everything over the telephone and was exceptionally happy. One of their salesmen, Tri, helped us through the entire process of purchasing a car.... this was somewhat complicated by the fact that we were out of state. Tri gave me his personal cell phone and I was in frequent contact with him over a period of several days. He was always available.... and that includes nights and weekends when I was not working. He was exceptionally patient, informative, knowledgeable, pleasant......... he seemed to be the antithesis of what the stereotypical car salesman is supposed to be. He was not pushy and he came off as being completely genuine (I would like to think I\'m a good judge of character). He looked into the laws of purchasing a car in the state we live in and communicated that effectively.
After I purchased the car and drove off the lot, Tri called me back at 8:30pm the following night when I had a question about one of the functions which I could not get to work.
I have a pet peeve about people not caring to do their job well when they work in customer service. This was not the case with my experience and when it comes time to purchase another new car, we will go through Consumer Reports/Zag.com again and I will certainly be giving the same salesperson a call.
sn7 Essex Junction, VT
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8/16/2010 I needed a new car and had been test driving Fords, Hondas and my husband said go check out a Subaru. Well I was met promptly and after questioning me about my needs we test drove an Impreza and I loved it. I brought my husband back to see it and we then drove the Outback. We were very happy with the ride and all our questions were answered..no pressure at all. We came back again with teenagers in tow to check out the legroom and even though it was closing time no one made us feel we were holding them up in fact I would of thought it was open until 10pm! I felt very comfortable and had all options explained such as buying or leasing. We leased our 2011 Outback and are very happy with it and all the staff. I will tell everyone about our experience at Patrick Subaru.
Bersey Northborough, MA
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8/15/2010 Just purchased my second Subaru from Patric Subaru - never thought about going to a different dealership, even though there are others closer to home. The people there are very professional and pleasant to deal with. I will be going back when it\'s time to buy the next one.
sherdecat Southbridge, MA
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8/14/2010 Like all Dealerships, Patrick\'s is there to make money. But, if you go in with your homework done and are willing to take the time to talk, they were more than willing to meet me half-way and in the process I got the car that I wanted at the price we both were happy with! Just when I thought I had all dealerships figured out, Patrick\'s surprised me, and a PLEASANT EXPERIENCE IT WAS.
