"They were eager to sell me a fiat and felt got a decent desk however when they detailed the car and brought it to me s piece had fallen off the spoiler and was told they were ordering the part and we could come in and they would fix it. That was 2-2-16 and after talking with the financial guy Muhamad and the general manager they acted like they did not know who I was and no one knew anything. Then after that could not get anyone to all me back or email me. Never could get up with Samir who sold me the car. Then my windshield cracked sitting in the shed for 2 weeks. Nothing hit it so I was finally able toget an appoint for 4-16-16 and they ordered the part and Ken took digital pictures of my windshield and agreed it looked like nothing hit it however he had to send the picture into fiat warranty for approval which would just take about 4 days. He even gave me his number. After a couple of weeks I called and left a message and after several attempts he called me back and said he had not heard anything and would resubmit. I have yet heard back from Ken and after numerous calls with no return from anybody about 21/2 weeks ago called fist corporate.ironically enough they can't get up with anyone either. However they did find out that the digital pictures ken took weren't good enough and now they want pictures taken again it is now 5-27-16 and am unable to get anyone to tell me when to bring it in and the crack in my windshield has doubled in size. It starting to look like I might have to get legal assistance to get my car fixed. If I could rate them a zero I would. Have bought probably 10 new cars in my lifetime and have never encountered anything like this. Run don't walk away from this dealership."
"We had a great experience recently with Suburban Chrysler Fiat in Ann Arbor, during our acquisition of a new Fiat 500X POP vehicle. Our sales person, Rick Wresche, was outstanding. He was patient, ifnormative, and went out of his way to help us. With his well-timed humor, he made the buying experience memorable.Rick Wresche and the service department staff at Suburban are what clinched the deal for us. We couldn't have asked for better!. "