My Review Of Audi Silver Spring:
Having had a great experience buying my A5 convertible this summer (they went WAY out of their way to get an "ungetable" car that no other DC area dealer would help me with--and gave me an amazing price), my 5,000 mile service was due. I live and work and Virginia, so Silver Spring is not exactly "on the way," but one afternoon last week I found myself scheduled to visit a convalescent client at 2:00 p.m. in her home in Silver Spring. At 12:45, I walk into the dealer (unannounced--didn't call ahead) and ask, "I know this is an unfair question and the answer's probably 'no,' but is there any way I can leave my Audi here for its 5K mile service, borrow one of your cars for the afternoon, come back at 4:00 and pick it up?" The guy behind the desk--Aaron--just smiles and says "no problem." Ten minutes later he's got all the paperwork ready, I sign my name four times, and I hand over the keys. "They're bringing out a Q5 for you; it will be a couple minutes because they wanted to fill it up for you first." I get nervous because I assume "a couple minutes" is going to be half-an-hour. Meanwhile I see my car going into the service bay. But a minute-thirty later, a spotless Q5 pulls up. I take the loaner to lunch, see my client and come back at 4:00. As I get out of the loaner car, they're opening the door for me with "Welcome back Mr. Collins, how was your appointment?" Within five minutes I've been briefed on the service, I'm back in my own car, ready to fight traffic.
In a world where "customer service" has become a string of 800 numbers and "cant get there from here" excuses, I was blown away. I was amazed by the buying experience here, but the service has me babbling in euphoria. And as I tried to express my heartfelt thanks and amazement to them, they just casually said "that's what we're here for" like it was just business as usual. These guys are amazing. I can't recommend them highly enough.
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