Ali Hatam

Ourisman Mazda of Rockville responded

Thank you for the 5 star review. We're glad to hear that Ali provided you with amazing service! However, we're sorry to hear about your experience with Christian. We strive to provide excellent customer service to everyone, and it's disappointing to learn that you didn't receive the same level of attention from Christian. Your feedback is valuable to us, and we'll address this matter internally to ensure that all our team members provide consistent and courteous service to our customers.

Ourisman Mazda of Rockville responded

zthabet, thank you for taking the time to share your feedback with us. I have forwarded your concerns to our General Manager, Loc Truong. He will meet with his team to discuss your comments and ensure all concerns are promptly addressed. If you have any additional information regarding your visit, please contact Loc directly at Loc@OurismanCars.com. We look forward to hearing from you and restoring your trust in Ourisman.

Ourisman Mazda of Rockville responded

Thank you so much, Robert, for taking the time to leave a review! We appreciate the staff highlight for Ali and are thrilled to hear he made your visit with us the best it could be. We'll pass your kind words concerning his knowledge and honesty on to him--we're grateful to have him on our team! If you or your new Mazda needs anything, please don't hesitate to give us a call or schedule an appointment on our website. We're happy to help in any way we can. Congratulations on your purchase, and have a great rest of your day!

Ourisman Mazda of Rockville responded

Annette, thank you so much for taking the time to share your feedback! We value the staff highlight for Ali and Gustavo. We'll be sure to pass your kind words on to them and the rest of our team. Glad to hear you had a great experience working with us, from going on the test drive to selecting the right model for you. We appreciate your business and hope you love your new Mazda. Have a great rest of your day, and drive safe! :)

Ourisman Mazda of Rockville responded

Thanks a bunch for the five stars! We appreciate your continued loyalty to and kind words for Ourisman. Excellent customer service is our top priority, and we're grateful it's shown during your visits. Congratulations on the new Mazda! We hope you love it for years to come. If you need anything, we're here and happy to assist. Have a great day, and drive safe! Hope to serve you in the nearby future.

Ourisman Mazda of Rockville responded

Ali, thank you so much for taking the time to share your thoughtful review! We're glad to hear Mr. Ali and our finance team made your visit pleasant and straightforward. We'll pass your kind words on and tell them to keep up the great work moving forward. Congratulations on the new Mazda! We hope you love it for years to come. If you need anything, you know where to find us--we're here and happy to help. Thanks again for supporting Ourisman.

Ourisman Mazda of Rockville responded

Thank you, Meryl, for your review! We're glad to hear Ali was able to help you with your purchase and made the experience as pleasant as possible. We look forward to your next visit. If you need anything, we're here anytime!