Andrew Cyr at Tri-City Subaru

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Cyr

My Review of Tri-City Subaru:
I had a very good experience at Tri-City Subaru. On my first visit, I told Mike I was just looking and he respected my wishes and was not pushy at all. He was very patient and answered all my questions in a friendly manner. I went back 2 more times before making a decision and never did he make me feel I had to make a decision about anything right on the spot. Andy was also great and worked to get me the financing and interest rate I wanted. This was my first new car and I had a great experience buying it. I would recommend Tri-City Subaru to anyone shopping for a new car. I love my new car!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Cyr, Steve Diamond

My Review of Tri-City Subaru:
The guys at Tri-City were friendly, cooperative, and honest. With each of these guys, listening took precedence over talking, a characteristic unbeknown to most car dealers. After weeks of research and comparison, it seemed Tri-City had the largest pre-owned Subaru selection and prices were favorable to other dealerships, such as Ocean Subaru, for instance. Finally, Andrew was reasonable in providing fair trade-in values for customer's looking to use their vehicles as down payment leverage. This was not the same case with other dealerships...

Jay

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Bettencourt, Andrew Cyr

My Review of Tri-City Subaru:
What an excellent dealership: so customer friendly. NOT PUSHY but VERY HELPFUL. I've used their service dept for years: Sue, the service mgr, is very knowledgeable and friendly. They've always been accommodating, do excellent work, and are priced fairly. I know nothing about cars, but Sue can always explain things so that I understand what needs doing & why. While driving home to Manchester from Maine a few weeks ago, my engine light came on. I detoured into TriCity at literally 5 min 'til 5pm and explained my situation. The service man didn't act inconvenienced in the least! In fact, within a few minutes a diagnostics tech was in my car figuring out the problem. I was a wreck, but they calmed me down and fixed the problem then & there!

I bought my new Subaru at TriCity and drove her home yesterday. At no time during the process did I feel pressured in any way. In fact, Andy kept the payments a little under what I needed and went out of their way to get me the EXACT car I asked for (in two days!). First, I researched their inventory online. I liked the fact that they have Certified Pre-Owned vehicles (with a warrranty) and that the Car Facts is attached to the video & profile of each vehicle. There's also a place where you can figure out what your trade is worth.

In response, I received an email from Ryan. When I explained that my credit isn't good and I probably couldn't afford a car right now, he was very sweet and let me know they'd be there to help whenever I was ready. NO PRESSURE: I loved it! About a month later, I took my Subaru in for service. I also looked up Ryan and he started to go to work for me. I was amazed when he said I might qualify for a "newer" CPO vehicle. Within a few days Andy had appraised my trade in and performed some kind of miracle: I was able to buy a NEW Subaru! WOW...he did all the work for me, got the loan approved, and even found the exact model with all the bells & whistles I was hoping for. Eric spent a lot of time with me, giving me a test drive of a car and then going over all the features of my new car...no small feat since I am car-illiterate. He even set up the bluetooth for my cell phone.

I couldn't have been more pleased with this whole experience and I wanted to share it because I know many people DREAD the process of buying a new car. These guys work as a team to do their best for you. I've owned only Subarus since 1987 and I always will. TriCity Subaru is the best dealership! They've earned my loyalty and I hope you will give them the chance to earn yours.

Maine Stork
Manchester, NH

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Bova, Andrew Cyr

My Review of Tri-City Subaru:
I know buying a car is not everyone's favorite activity (not mine, either), but it was such a pleasure (yes, pleasure) at Tri-City, that I feel the need to tell everyone about it. The staff was great, the information they gave me was complete and up-front, the pricing was all laid out very simply and was easy to understand. They gave me a very fair deal on my trade (I had done the research) and a very fair price on the vehicle (again, I had done my research.) I found the vehicle I was looking for on their Internet Specials section, and had a short email discussion with Ryan. I had gone through the inventory or every (yes, every) Subaru dealer in New Hampshire and Vermont and looked at every price.

Then I met with Andy and Joe at the dealership, got my trade valued, and set up the purchase date. On that day, the paperwork took only 15 minutes; then I was given a thorough review of all the car's equipment and features. I could have bought the car the first time I was there, but I was in a bit of a rush and Andy suggested I delay my purchase for a couple days so I could come back and spend adequate time with their staff going over the features. I'm so glad I did, as I now feel comfortable with everything. That day, Joe did not want me to leave without understanding fully the GPS, the shifting, the sound system's digital screen, and other "new-to-me" features. I'll purchase my next Subaru from Tri-City.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Bova, Andrew Cyr

My Review of Tri-City Subaru:
This is my second vehicle purchased from Tri-City. The first was a used auto and now this car--2011 Subaru Forester. In both cases, Andy and Joe were excellent; Joe is very knowledgeable and made me feel secure that I was purchasing the best/safest vehicle possible for my budget each time. As a Home Health RN safety and reliability are very important. Andy went above and beyond to explore all financing options worked really hard to keep me at or below my budget for payments.

I have purchased many cars in my life and every time I felt as though I was being "taken advantage of" because I was a woman purchasing a car on my own. When I bought my first car from Tri City I did not feel this way at all. Right from the moment I walked in and Joe greeted me and I worked with Andy to now. They both made me feel like "part of the family". They really do look after their customers 100% in all aspects of their business.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Craig Bettencourt, Joe Bova, Andrew Cyr, Roger Plante

My Review of Tri-City Subaru:
Right from the initial visit, Eric has been very curteous, polite and professional. I received the same great service from Joe on Eric's day off. I also found the management(Roger, Craig, and Andy),to be very professional and great to deal with. I would not hesitate to recommend this dealership to anyone looking to purchase either a new Subaru, or one of the many fine previously owned vehicles on their lot.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Cyr

My Review of Tri-City Subaru:
I would like to start by saying that I am a person that hates the whole car buying process having had unpleasant experiences at more than one dealership, several times because I am a woman, but found myself at the point where I wanted and needed to make a change. Being a Subaru owner I knew I wanted another Subaru and after checking the web sites of several dealers found a car I wanted to see at Tri City Subaru. When I arrived at the lot I was quickly given a warm and friendly welcome my Eric Mancuso. He accorded me all the time I needed showing me several different cars and showing me different options and never making me feel pressured. In the end I wound up buying a different car than the one I went to look at, but one that fits my needs perfectly in everyway, thanks to Eric. If not for him, I am not sure I would even have looked at the car I bought.

The whole experience was so pleasant. Eric was courteous, friendly and extremely helpful throughout, making it so easy for me. I also dealt with Andrew Cyr for the financial end of things and he too was very pleasant and easy to deal with.

I did not buy a new and very expensive car and yet I am so pleased with the treatment I received I would highly recommend Tri City Subaru and Eric Mancuso without hesitation, and I LOVE MY SUBARU!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Cyr, Steve Diamond

My Review of Tri-City Subaru:
Everyone was super friendly, but not overbearing or trying to sell us anything; they knew a lot about the cars; they answered questions with authority; they didn't try to steer us toward a more expensive car, but instead helped us identify the one that was right for us. They let us take our time; no sense of rush. They are obviously huge fans of their cars, which makes sense--Subaru rocks. We spent a few hours there and it was really a nice time; moreover, we came home with a great car at what seemed like a very good price. These guys are superb.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Cyr

My Review of Tri-City Subaru:
I flew from PA to NH to get the car I wanted because the deal here was so extraordinary. Well, the service was even better. Marc Blake picked me up 45 mins. away at the airport and went out of his way to find me a Starbucks on the way back--I'm a bit of an addict!
The car was better than expected, everyone I spoke to--starting with the internet representative I spoke to Day 1 and ending with the finance manager who arranged all the paperwork to make sure I could register the car in PA without a glitch--were top notch.
When I found the car on line, I had USAA and Tri-Cities with all information in under an hour and the car loan was made and a check overnighting to me and my plane ticket bought!
Marc went the extra mile and gave me directions to places I wanted to see in Portsmouth as well as in Portland, ME, since I'd never been to these 2 states.
I can't wait to come back and I hope I have friends who are looking for cars that I can refer to Tri-Cities to buy.
I'm sorry I'm so far away, because my bet is their service dept is as good as their sales dept and I'd love to give it a try. But I'm glad I got to know their Sales folks firsthand--what a professional and service-oriented team! THANKS!!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Bova, Andrew Cyr, Roger Plante

My Review of Tri-City Subaru:
From sales to service this dealership is hands down the best. I've been working with them for 5 years and have nothing but positive things to say. I was turned on to Tri-City after my regular mechanic could not fix my car(3 tries to admit it). They got it right the first time at a reasonable cost. Since then I have had all my service done by Tri-City. One the things that will stick me for life was when my wife was having our first baby the car was in for service, when I went to pick the car up they had marked the cost of the repair down and simply written a note of congratulations. When it was time for a new car it was a no brainer. A year later it was time to replace my wife's car and again my first thought was Tri-City.

The 2 Subaru's in my driveway say it all.

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