Andy Grisez at DARCARS Toyota of Frederick

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Barber, Andy Grisez, Nima Mirhadi

My Review of DARCARS Toyota of Frederick:
ive been to two other toyot dealers regularly and they are very good but this group is a cut above from the personal service they give to the work done on the vehicle. Its nice to get the vehicle back clean(free car wash) and no stains inside from workers(which ive seen too often in the past at other places).
Also the waiting area is second to none with snakcs, drinks, wifi, tv, computer, etc. Its just that good and I am glad I am working in the area so I get to experience top notch service.
thank you!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Barber, Andy Grisez

My Review of DARCARS Toyota of Frederick:
In 2008, My family bought one camery from this dealer. From then, we did enjoy thoughtful and careful service from their service department. Therefore, in 2010, my family bought the 2nd car from this dealer again. Still receive excellent service from their service team. Recently, my camery got a accident, though Frederick store has no body shop, the service department manager Jason tried his best to help me through this,also with the assistance of Andy. Finaly my car got overall repaired, which makes me very comfortable. Moreover, after I moved house to Baltimore, they still follow up. When I found the problem and informed them, they never abandoned me. Jason contacted Baltimore Darcar dealership and asked me to go there to get my camery repaired. How perfect the manager Jason is! I miss Frederick Darcar a lot! I closely saw how it get renovated/promoted step by step for the past years. Hope their service team become stronger and stronger.Of course, as the customer, I do hope there are more Darcars established. Once I bought the car from Darcars, wherever I move, Darcars always be with me------Thanks to all its employees!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andy Grisez

My Review of DARCARS Toyota of Frederick:
I have been coming to Darcars Toyota of Frederick for several years now and I always get outstanding service. I make appointments and my car is always handled in a timely and professional manner. My cost is always kept very reasonable. The technician Tim has checked to see if a problem I had was covered under warranty and it has been some times. The waiting area is nice and convenient. I also always get back a clean car.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andy Grisez

My Review of DARCARS Toyota of Frederick:
Tim was an exceptional employee who took care of my car maintenance needs in a quick speedy fashion. Repair costs were very low and I have not had any problems since my repairs. Tim was a pleasure to deal with and I most certainly again will come to this Toyota location for future repairs. Highly recommended!!!! Bonnie

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Barber, Andy Grisez

My Review of DARCARS Toyota of Frederick:
I have provided the rating that I did because I contacted Andy Greisez this morning (5/5/2011) at 7:47am just to see if by chance he was able to service my 2006 Toyota Tundra today and he told me he could. I did not expect him to tell me that he could not only take care of my oil change but, that he could also take care of the "Class C" service that was due and have my vehicle ready for me by 3pm when I needed to pick up my children. I arrived at DARCARS TOYOTA OF FREDERICK shortly before 9am and was politely greeted by Amir Gasemy (he regonized me from previous services that I had done there) he asked what brought me in today and I told him that I was there for service with Andy. Amir showed me Andy's office and Andy met me there at his office where we reviewed the itmes that I needed to have done to my vehicle. Andy also took the time tobring some very important things to my attention that I would need to have done to my vehicle in the near future. I thought that was great to plan my budget for. As I was waiting for someone to pick me up from the dealership, (who never showed up.) Jason Barber came up to me and asked how he could help me, I told him that the person who was supposed to pick me up was unable to now and that I was trying to find some to take me to work. Jason Barber (whom I had dealt with a couple of years ago as my service advisor and its no suprise he is a manager now.) Anyway, Jason was able to arrange for someone there at the dealership to take me to work. All in all I am greatful for the above and beyond customer service recieved by these three gentleman that assisted me today and completely exceeded my expectations with being able to complete the things my vehicle needed on such short notice and on time as Andy told me they would be. (You just don't seem to find that level of service and care anymore.) I am also very appreciative for the way I was greeted by Amir when I arrived at the dealership and how Jason was able to make arrangements to get me to work this morning. I will always have my Toyota serviced at this dealership and I will continue to rave about this dealership for everything they have done for me. Thank you, your the best!!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Barber, Andy Grisez

My Review of DARCARS Toyota of Frederick:
Absolutely wonderful service from the Assistant Service Manager Any Grisez, Service Manager Jason Barbar and the Certified Technician David Driggers. All information was presented up-front with a reasonable explanation for recommended services. Their honesty and attention to detail is most commendable.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andy Grisez

My Review of DARCARS Toyota of Frederick:
Mr. Grisez is the main reason for my satisfaction, but he could not have done it alone. Mr. Grisez is management level customer service eligible, with very strong customer-connectability and friendliness. His work was demonstratively superior, both from a personal and professional perspective. While I do not know the inner workings of your full team, on the shop floor particularly, apparently your skilled technician found a small problem now that would certainly turn into a big problem somewhere, and that means no telling when or where, down the road. The problem was with the water pump. The problem was found, and I gladly authorized the service, and the big plus - it was still under warranty! That certainly influenced my overall experience satisfaction, don't you know. The price was great, because I got a lot of work done for a more than fair price. This shop has reached NEW HEIGHTS! Congratulations.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andy Grisez

My Review of DARCARS Toyota of Frederick:
Andy Grisez is very friendly and always calls ahead to tells us what needs to be done and if it's covered under the extended warranty or what the cost will be. He also lets us know what maintenance will need to be in the future and what the cost our so that we can plan ahead. He's a great service advisor and I am fortunate to have him as our advisor.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andy Grisez

My Review of DARCARS Toyota of Frederick:
Andy gives great customer service...professional and friendly on the phone. Works with my schedule, confirms, and follows up with a smile. James takes care of the car and I have never had to bring it back. James always checks to see what is coming up and Andy works with me on a plan to get the work done. I have not met anyone at this dealer that wasn't friendly...that's just what they do. I have gone used this dealer for 6 years...the price is worth the service and I wouldn't go anywhere else. Thanks for taking care of our car and in turn keeping our family safe.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Andy Grisez

My Review of DARCARS Toyota of Frederick:
I am very happy with the service that my car received. Andy Grisez, Assistant Service Manager, is knowledgeable and attentive to details. Andy is thorough; the car is ready when it is promised and runs like new after each maintenance appointment. The price for parts and labor are fair. We are confident about Andy overseeing maintenance of both of our Toyotas.

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