Angie Freidt at Capitol Honda

I needed some repairs done on my 2000 Honda that I thought would be best handled by a dealer. Since Stevens Creek Honda was closer, I went there first - big mistake! They tried to charge me just to look at the car, and that charge wouldn't apply to the repairs. I told them what the problem was, it didn't matter. I could go on, but this is about my experience with Capitol Honda. From the minute I called them to the moment I arrived, I knew I made the right choice. When I called, I spoke with Sean, one of the service mangers. He actually apologized for my experience at Stevens Creek Honda and told me to come in and they would take care of the problem. When I got there, Sean was with a customer, so I dealt with the assistant service manager, Angie. Not only was she very knowledgeable, but she had a great attitude. She even brought me back to speak directly to the mechanic who was working on my car. The mechanic was very helpful and explained exactly what was going on and the best fix for it. (I apologize, but can't recall his first name.) They had to order a part ,which was in the next morning. Angie sent the shuttle driver over to pick me up - I didn't have to ask. When I arrived, my car was ready to go. To put it simply, if you need work done on a Honda, you will be doing yourself a great service if you first go to Capitol Honda and ask for Angie or Sean. You'll be glad you did.

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How does one rate perfection? You don't, you just smile and be happy to be on the receiving end of it. My first day at Capital Honda, I was greeted by Angie Freidt, my service advisor. As a "macho" male, my first impression was how can someone so young, so beautiful, and with a smile that would make you happy to pay taxes; know anything about mechanics. How wrong was I.

Angie is quite knowledgeable, friendly, and projects an image that she is there to please the customer. I am very pleased with Angie and the Service Department.

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Per a recommendation from a friend, I took my car into Capitol Honda for service almost 3 years ago when I moved to the area. I had loved my previous dealer so they had big shoes to fill. Not only did they meet my expectations, they exceeded them! This last service was especially critical for me as the economy has hit me very hard. I was having problems with the clutch sounding really bad, shuddering, etc (Honda Civic Hybrid - Automatic). I was very worried that the cost would be so much that I could not do the work. I brought it in, explained my problem and they consulted with one of the master mechanics to verify what they thought it was. There was a service bulletin that they had all taken the time to read that referred to this problem. Although I was right on the edge of the maximum time to deal with this, they went to bat for me with Honda America and a very expensive service bill was averted - covered by Honda! In addition, my car was done a day early - also very good for me. One last thing - while checking out my car, they noticed that a light had come on that referenced seat belts/air bags. They checked that out, too (also under warranty), and fixed a seat belt issue that could have been very dangerous - my air bag might not have deployed if I had been in an accident.

I have only great things to say about this dealership and the staff there and will continue to bring my car in for regular service. Thanks everyone, especially the Service Manager, Sean, and the Service Writer, Angie, who kept me informed every step of the way.

Highly recommend these guys for EVERYTHING!!

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i bought my car here in 2004 and have had all my services here with no complaints.angie has been my service tech for years and has earned my trust. i trust her with the recommendations my car may need.

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I have had my Honda Civic Hybrid serviced at Capitol Honda over the years. There was a recall notice on my car that I needed to have serviced. I was not getting around to it. Capitol Honda called me yesterday and reminded me of the recall notice and would I like to have the service performed to resolve the issue. It was a potential safety issue so the repair needed to be made. I had no problem scheduling. I brought the car in the morning and was handled almost immediately. We discussed some other service issues that were relevant. As a result I had some work done on the front visors that were beginning to go.

Bottom line Angelina discussed service issues that were relevant to my needs. She was very informative and customer oriented. I felt that she and the staff behind her were focused on the service needs for my vehicle. She devoted the right amount of time and I was quickly on my way.

Angelina was professional, friendly, courteous, communicated very clearly, and was concise. The staff that I had contact with was friendly, courteous, and professional. All the staff followed through with what we agreed upon in a very reasonable amount of time. I had the service down during the work week. The service department regular hours was very accommodating. I was able to drop my car off in the morning, get to work on time, work a normal day and pick up my car at the end of the day.

I have used Capitol Honda over the life of my car and will continue to do so. As an automobile the Civic Hybrid has been a good performer. So I could see myself going to Capitol Honda when looking for a new car.

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I put over 40,000 miles on my Honda Accord a year for work and I need to have the best Honda service department available and I have found this with Capitol Honda! The reasons are many so let me list a few of the most important:
1) first and foremost is they only provide work when it is necessary, I never feel under pressure or they have to meet some kind of quota to sell parts. There have been times when I felt that I needed some service work and was advised this can wait.
2) I have never had an instance when I had to go back to the dealer on their work. This is very important to me when I have limited time to begin with.
3) My service rep. is extremely knowledgable on my Honda, she goes out of her way to ensure I am completely satisfied and understand everything that has occurred.
4) They always exceed my expectations, sometimes I get a lift to work quicker then I expected or usually they have the car completed earlier.
5) The pricing is extremely reasonable, if there are coupons available they always apply them.
6) I honestly feel my car having 165,000 miles runs like a brand new car and this is 100% because of Capitol Honda.

Service is the name of the game for me and I am thankful that I found Capitol Honda over four years ago. I have also purchased a car from them and would recommend them to anyone who wants the best Honda service in the bay area.

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Visited Capitol Honda for an oil change. In the process of conversation with Angelina, mentioned that my care makes a noise when turning on slow speeds. She immediatelly changed the warranty information, found that warranty has been extended, identified what needs to be done, scheduled me in for the same day. I had my car back later that day, with steering wheel pump replaced.

In the process, Angelina was very friendly, made me feel comfortable, and, as an icing on the cake - provided free coupon for a car wash.

This was overall a very pleasant experience.

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