Art Cervantes

I flew to Arizona, from San Diego, because the salesman and sales manager said I was approved for a Camaro. I wanted a manual transmission and at the time this was the only one. They promised me all I had and sales manager said I was approved for a Camaro. I wanted a manual transmission and at the time this was the only one. They promised me all I had to do was submit my downpayment of $1500.00 and sign papers. I did all that and drove away with the car. 3 weeks later Sands Chevrolet was threatening me to drive the car back because the financing fell through. How is this possible? I was promised everything was good to go. They then stated they couldn't verify employment, which is completely a lie because according to my HR and supervisor they never called. I witnessed my supervisor call the bank myself so I'm not sure what this dealership is trying to pull. They then sent a tow truck to my house to come get the car, because of my disability I explained I was unable to drive 5 hours to Arizona to bring it back. Also, how would I get home? This has already cost me a flight and expenses when I first picked up the vehicle. As soon as the car was picked up I was promised by Stephen Yglesias that he would work on my refund. It has been weeks and I am still without a car and without my 1500.00 dollars. I spoke to Chad Helmer the General Manager and he wanted to offer me a customer "Good Will" of 1,000. Why am I not getting my full 1500? Then he proceeded to say it cost him 1700 to tow the vehicle. How is that my fault or problem? This dealership is one scam after another. I am still currently waiting for my $1500.00 refund. Please go anywhere else if you want a vehicle. I have never had this experience and have purchased many vehicles. More

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Silverado If you are looking to go buy a silverado or any Chevy please go ask for art Cervantes ! He was professional and knew what he was doing. 20+ years make If you are looking to go buy a silverado or any Chevy please go ask for art Cervantes ! He was professional and knew what he was doing. 20+ years makes him a professional at his business. Paper work was easy and I got the truck I have always wanted with 3 miles on it. I am very happy.. I will buy from sands Chevrolet again.. thankyou art for a great experience! More

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Great sales help Art C went out of his way to help me with my purchase of a high rise custom van. He has had great follow-up after the purchase. Art C went out of his way to help me with my purchase of a high rise custom van. He has had great follow-up after the purchase. More

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Purchase of Chevrolet Colorado Everyone at Sands Chevrolet was very helpful. My only complaint is that there was some confusion about which dealership had the truck on their lot, s Everyone at Sands Chevrolet was very helpful. My only complaint is that there was some confusion about which dealership had the truck on their lot, so we ended up riding out to Surprise to bring the truck back to Glendale. More

by Djav8or57 Verified Customer Verified Customer

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Our Salesman, Art, was wonderful He was very helpful & got us financed right away. My wife could not go down to the dealership because she was watching our great-grandson-so Art brou He was very helpful & got us financed right away. My wife could not go down to the dealership because she was watching our great-grandson-so Art brought the paperwork to our home so she could sign the paperwork. He took the time to show us certain things about the car & made sure we understood all of it. Great guy!!! We will be recommending him to family & friends. More

by bojan0 Verified Customer Verified Customer

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Overall a good experience I had been dreading car shopping and putting it off, based on really horrible experiences over the years at valley dealerships. I went to Sands Chev I had been dreading car shopping and putting it off, based on really horrible experiences over the years at valley dealerships. I went to Sands Chevrolet because my father had some previous good experiences there. Art was our salesperson and he was fantastic . None of the greasy "car salesman" stuff we were used to. He answered all of our questions and was very educated about the inventory. Art stayed with us during two separate visits AND offered to personally drive the car to my home over an hour away a few days later when it was ready for delivery. Update : Two days after delivery I realized that my car was not programmed ( the internal sps) to have two keys. Had to go to a dealer close to home and spend several hours to have that corrected. Same day - drove over a nail... obviously that is no fault of the dealer. However, when I got to the tire shop; I was told that each wheel had a locking lug nut and I was not given a wheel lock key by the dealer . Sands wanted me to drive back to Glendale to get all new wheel locks because they couldn't find the missing key. Paid to have it corrected elsewhere when the sales manager didn't return my call as promised. Overall a good experience - but not without some bumps in the road More

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Easy transaction Art went above and beyond to make sure i purchased the truck i was most confortable with. He gave me his advise but was in no way pushy. After i decid Art went above and beyond to make sure i purchased the truck i was most confortable with. He gave me his advise but was in no way pushy. After i decided on the truck the process was absolutely painless. So quick and professional. I would recommend Art Cervantes to anyone that is looking for a new vehicle More

by soriano_a Verified Customer Verified Customer

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fast, easy, comfortable Went to buy a truck. Art helped me out. He is the best salesmen in Arizona. Made the process easy and made me feel like family. Really helped to get m Went to buy a truck. Art helped me out. He is the best salesmen in Arizona. Made the process easy and made me feel like family. Really helped to get me exactly what I was looking for a great price. This man is a legend and if you are ever at sand Chevy make sure to speak to him for the best service. I'm letting you know right now you wont be disappointed. Art is the MVP. The other guys are just role players. More

by TONI.RAMLJAK Verified Customer Verified Customer

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Very satisfied It was my first time buying a new car and they were friendly, informative and very helpful....I am happy with my new vehicle....I would recommend ever It was my first time buying a new car and they were friendly, informative and very helpful....I am happy with my new vehicle....I would recommend everyone go there. More

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Helpful salesmen and friendly environmnet When you think of car dealerships, you think of pushy salespeople and rushed decisions but that is not the case with Sand's Chevy. Ryan Martin and Art When you think of car dealerships, you think of pushy salespeople and rushed decisions but that is not the case with Sand's Chevy. Ryan Martin and Art Cervantes were extremely helpful and did not push me to make any decision. They helped me find the vehicle that worked best for me and walked me through the process. If you plan on buying a car, check with Ryan or Art before anyone else. More

by Elizabeth Gonzalez Verified Customer Verified Customer

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