B.J. Springett
B.J. Springett at Mungenast Lexus of St. Louis
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B.J. Springett

Senior Service Advisor

Mungenast Lexus of St. Louis

13700 Manchester Road
Manchester, MO 63011

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5.0
31 Reviews
5.0

31 Reviews

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31 Reviews of B.J. Springett

March 19, 2024

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Employee Rating

Nate Hopson did a great job of selling me my new SUV. He was very professional, knowledgeable, and patient. He went out of his way to make sure that i was happy with my purchase. Robert Miller was v More

by donna.burkart0513
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nate Hopson, Susan Brockmeier, Josh Clark , Robert Miller

Mar 19, 2024

Mungenast Lexus of St. Louis responded

Donna, we're so glad to know that our team, especially Nate and Robert, provided you with a great buying experience at Mungenast Lexus of St. Louis! We strive for customer satisfaction and it's wonderful to see we hit the mark. Enjoy your new SUV!

February 23, 2024

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I needed to book an appointment on short notice and used the online booking tool since it was after hours. It’s super easy to use and I received a confirmation of my appointment shortly after they opened th More

by StLRedbird74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2024

Mungenast Lexus of St. Louis responded

We're glad to know our online booking tool and prompt confirmation made your experience smooth at Mungenast Lexus of St. Louis! We appreciate you choosing us over closer options, and we'll continue striving for top-notch service every time. Safe travels until we see you next!

January 12, 2024

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Great service, great people. Didn't realize what I was missing when it came to service. More

by cziebold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2024

Mungenast Lexus of St. Louis responded

It was our pleasure to assist you. Thank you from all of us here at Mungenast Lexus of St. Louis!

January 06, 2024

Dealership Rating
Employee Rating

Nate Hopson is the best. Friendly, honest, responsive, available. You would be lucky to work with him. More

by GI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 08, 2024

Mungenast Lexus of St. Louis responded

We're delighted to know that you had a positive experience with Nate at Mungenast Lexus of St. Louis! We appreciate your kind words and look forward to serving you again in the future.

November 01, 2023

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BJ IS A VERY HIGH QUALITY PROFESSIONAL TO THE CUSTOMER GET HIM A BIG CREDIT! More

by sirene1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2023

Mungenast Lexus of St. Louis responded

Thanks for highlighting BJ's premier service! We hope to see you next time at Mungenast Lexus of St. Louis!

August 07, 2023

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They are always very courtney and professional. The service is alway superior and professional and on time. More

by awilliams476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Clark

Aug 09, 2023

Mungenast Lexus of St. Louis responded

Thanks for the positive feedback! We're glad to know you've consistently had a great experience with our team at Mungenast Lexus of St. Louis.

August 01, 2023

Dealership Rating
Employee Rating

Mungenast Lexus was outstanding. I was treated professionally the whole way through the process. I was updated about time frame, they made the process very easy. More

by Antrainer4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 02, 2023

Mungenast Lexus of St. Louis responded

We're delighted to know that you had an outstanding experience with us at Mungenast Lexus of St. Louis! Our team always aims to provide professional service and make the process as easy as possible for our customers. Thanks for your review!

January 18, 2023

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Employee Rating

Always courteous and professional. Always a pleasure to work with this dealer and technician. BJ does an excellent job of explaining what work is being done that day as well as expla More

by Joe.Berner
Recommend Dealer
Yes
Jan 18, 2023

Mungenast Lexus of St. Louis responded

Hi Joe - Thanks so much for leaving Mungenast Lexus of St. Louis a five-star review! We are happy to hear that BJ continues to provide excellent service that you feel confident in. It's a pleasure having you as a valued customer!

November 13, 2022

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Employee Rating

I had an excellent experience with the Mungenast team with the purchase of my ES 350 a year ago! With each service visit my experience has been excellent as well. I would highly recommend them!!! More

by tsraife
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2022

Mungenast Lexus of St. Louis responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Mungenast Lexus of St. Louis team. Drive safely in your Lexus ES 350, and we hope to see you back again down the road!

October 14, 2022

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Employee Rating

Excellent service, willing to answer any questions. Thoughtful, respectful, caring , helpful in working through any problems. Would definitely recommend this dealership to anyone. Thanks you so much. More

by Jlewis1440
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Oct 17, 2022

Mungenast Lexus of St. Louis responded

This is the kind of feedback we work hard for at Mungenast Lexus of St. Louis. Thank you so much for all your support! Please let us know if we can provide any further assistance. Drive safe and take care!

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