Becky Chatelain

They got me in a fairly short notice. They changed my oil, rotated the tires and washed my truck. They changed my oil, rotated the tires and washed my truck. More

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I would recommend Spitzer service to anyone. The appointments have always been on time with great service. I will not recommend the new car side to anyone. The appointments have always been on time with great service. I will not recommend the new car side to anyone. More

by sbeard1132 Verified Customer Verified Customer

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We were very pleased with the service received on our Blazer. They communicated very well, giving us clear and precise information. We will definitely use them again in the future. Blazer. They communicated very well, giving us clear and precise information. We will definitely use them again in the future. More

by CGraham Verified Customer Verified Customer

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Nick Moran was great to deal with, Knowledgeable and no pressure. Bought a 2025 Tahoe from him and I wanted a specific Tahoe that was at another dealership in another state. Nick made arrangements to get pressure. Bought a 2025 Tahoe from him and I wanted a specific Tahoe that was at another dealership in another state. Nick made arrangements to get it for me. Now it's been 1 1/2 years and I'm getting ready to deal with him again. Highly recommended! Service and Oil changes in the past year and a half have been fairly priced, easy to schedule and on time! More

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You did an excellent job in a timely manner. Everyone was courteous, too. Thank you. Everyone was courteous, too. Thank you. More

by KGILL87358 Verified Customer Verified Customer

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I brought my Chevrolet Silverado to your dealership for an oil pan repair after it developed a leak. The truck spent three days in the shop, during which I was told the extended warranty company had found an oil pan repair after it developed a leak. The truck spent three days in the shop, during which I was told the extended warranty company had found a "loophole" and would not cover the work — even though the oil pan had been replaced just over a year earlier. Uncomfortable driving the vehicle with an active oil leak for safety reasons, we reluctantly paid out-of-pocket to have the repair completed. Once home, we re-reviewed the contract and contacted the warranty provider directly. They confirmed the repair was approved and were confused why we had been charged at all. I immediately called the service manager, who said he would look into it. While waiting for a callback, we noticed the truck was leaking oil heavily again. I contacted the dealership once more, and they promptly sent a tow truck to retrieve it. Their diagnosis: the sealant from the first repair had not adhered properly. The service technician admitted the oversight on the warranty authorization. Management agreed to cover the difference and issue a refund check for what I had paid out-of-pocket. They also delivered the truck back to my home and cleaned up the oil spill in my driveway. While I appreciate the eventual accountability and the effort to make things right on the second visit, several serious concerns remain: It should not have taken anther major oil leak and a tow for the dealership to properly handle a straightforward warranty approval. I have still not received the promised refund for the initial out-of-pocket payment, despite the issue being acknowledged weeks ago. An oil pan (or its sealant) failing under 10,000 miles raises questions about quality of parts, installation, or diagnosis. This experience makes me wonder how many other customers have been incorrectly told their warranty would not cover a repair when, in fact, it should have. These issues have left me doubting the consistency and reliability of the service department. As a result, I will be taking any future warranty work to a different Chevrolet dealership. I strongly encourage the dealership to improve warranty communication, double-check authorizations before charging customers, and ensure promised refunds are processed promptly. Customers deserve better than having to escalate problems themselves just to get what their contract already covers. Thank you to the team that eventually corrected the mistake — but the initial errors and the delayed refund have damaged my trust. More

by RMURRAY2004 Verified Customer Verified Customer

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Very nice people. They do very good work in their service center. I will definitely be back for future needs. They do very good work in their service center. I will definitely be back for future needs. More

by jackscholz75 Verified Customer Verified Customer

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The service was very good. The only complaint I have is that when the lady handling the service on my work truck was out, nobody else could tell me how far along it was in the The only complaint I have is that when the lady handling the service on my work truck was out, nobody else could tell me how far along it was in the process of being repaired. It was a long wait for parts, but with the snowstorm that was nobody’s fault. Overall, I’m satisfied with the job done. More

by erbrown Verified Customer Verified Customer

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Thanks fir getting me in quickly. Just wish it did not cost so much to check what was wrong on the meetor. Just wish it did not cost so much to check what was wrong on the meetor. More

by rkbhealthy Verified Customer Verified Customer

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Wry good experience. The vehicle was taken back for service on time. Service was done rather quickly. The vehicle was taken back for service on time. Service was done rather quickly. More

by Fullarmor613 Verified Customer Verified Customer

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