Ben Robinson at Rowe Auburn

Everyone involved that I checked off has demonstrated the highest degree of service and professionalism I have ever had at any car dealership. They listened to what I had to say and did everything to satisfy my needs. I got exactly what I was looking for and couldn't be happier. A big Thank You to the Rowe team that serviced me.

John Houle

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My husband & I visited Rowe Auburn with intentions to purchase a Jetta Sportwagen. After thoroughly looking several over, we discovered that with 3 children, it just wasn't spacious enough. After speaking with Ben in Sales (whom by the way was super nice & not pushy at all), we told him what we were looking for. A manual transmission & spacious back seat were our two big requests. The manual tranny left us with few options. But, after he spoke with Scott in management, he came back to tell us there was a beautiful 2012 Passat- with a huge back seat- just marked down with...wait for it...a manual transmission! My husband & I adored the car. We took it for a spin and my husband was sold. We crunched some numbers with Scott then finalized them all with Charlie with no hassles or pressure. After a bad experience purchasing a new VW 11 years ago, (they know what I mean)- we were adamant about driving the car home that night rather than coming back the next day to pick it up. It may not have been their normal routine, as they would have liked to vacuum & wash the car first and such-but it was the way we wanted to do it. As requested, however, we did return the next day to have it done! Thank you. We thoroughly appreciated their patience as everyone we were working with stayed late to finish up the sale. After this experience, I would highly recommend Rowe Auburn VW to anyone! We are very pleased with our new car & the service everyone provided!

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yes, the staff was friendly and knowledgable, and very patient, since i i was kind of picky about the car i wanted. They found me a great car, unfortunatly, it was not available, but they made us a GREAT offer on an even better model, and we couldnt have been happier!!

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